Amazon India Complaints & Reviews

I have ordered an item on dated 17th of june from amazon website, and they have committed me to placed the order till 27th june, however today when i am login this complaint my order still not delivered to me. This is really not acceptable at all as i have already made the payment to amazon from my bank, amount has been with them since last 1 month and order for me still not delivered.
This is really frustrating for me since i have to gift the item to one of my relative on her birthday, i was really very upset and feel embraced in front of her due to the item was not available when it was needed.

My order no is:- #[protected] which is placed on 17th of june but not received till date.

My package of order #[protected] has not been delivered yet.
The expected delivery shows of 12th of July 2016 and shipped shows on 9th july. I want to know how long I've to wait for my package.

I bought one pair of shoes on 4 - feb 2016, description are given below :

Cat men's whittington coffee leather sneakers - 8 uk

Issues : shoe sole has been devided into 3 layer as pasting was very bad, seems like its local not original.

As they already knew that they will deliver duplicate item not original one that's they have mentioned warranty period of one month where as cat company provide 1-2 years of warranty depend on product.

I had cancelled an order. Refund cheque was issued in the name of my house instead of my name which is rediculous.

I have been following up with customer care executives and they are not providing me proper informations from past 1 month and i have not yet received my refund.

The executives have no knowledge on the queries they are assisting for and every time different executives are attending the query and providing me incorrect answers.

Amazon CUSTOMER care service is very WORST

You guys are such cheat. my order number: #[protected]. i ordered passport travel sling bag. what the bloody hell, the sling is missing only bag delivered. if i had to carry it in my hand, i would have used a wallet instead. i leave for travel on friday night! just bloody deliver me the sling, hanging loop, or else i will write to consumer complaint. check image from your site, you are deceiving people. even though its a petty thing, the passport bag is useless without the sling. i want that sling delivered before friday evening! ph: [protected].

As we odered the mobile phone lava x 10, so when we odered you said the product includes with gorilla glass. for the dameges purposes. so our phone has fallen down from a 1 feet distance but our phone has dameged when it fallen down our phone sreen has occured problem..
Actually we purchased for the purpose to overcome our damages by gorilla glass. as we have good impression on your service. please rectify our problem and solve our problem as soon as possible.
Invoice number: ka-qsam[protected]

On 8-jul i ordered moto g 4th gen (black) order id[protected]
This was ordered by express delivery with 100/- extra with standard charted credit card offer of 10% cash back, means it was supposed to come on 9-jul, not received. i called to customer care after 8 pm and they told me that will get delivered by 8 pm on 10-jul, still not received. again i called up the customer care on 11-jul and explained that ‘stock was not available and your order difficult to deliver and cancel the order’ she cancelled the order and suggested to book a new one and she will activate the ‘standard charted credit card offer of 10% cash back’ offer, i’ve done the same and she confirmed the order number (new order) also. later on i checked the order number and the order number she has given was old order id[protected] which means totally fake information given by executive (meena).
Again after noon we called to customer care and escalated to talk with senior and they connected to sr. executive (rishabh). i’ve explained what happened in past few days and he promised me that he will give a call in 24 hrs. (which was supposed to get on 12-jul) and he said that “you can book same order again and cannot provide the ‘standard charted credit card offer of 10% cash back’ but can give 1500 /- (10% cash back offer) in amazon wallet which booking the order while he was in the call.
Again this was also fake promise and i couldn’t get any call in 24 hrs.
Totally i lost the cash back offer for 1500/- and the mobile couldn’t get.
I am very much frustrated with amazon services provided to customers and totally unsatisfied with the executives, no one have the exact information and every one providing different information even sr. executive also.
Request you to kindly check the same and provide me the exact resolution of the issue.

I had bought lenovo zuk z1. The mobile is very bad in performance. I was getting red border on my screen blinking when i got it. There was no proper response from amazon or lenovo. I formatted the phone. Now that issue has been resolved, but the phone hangs a lot. Also after every call the phone screen becomes unresponsive and unusable. Then i have to wait for the complete battery to drain and wait for recharging again. This is worst thing. Now amazon is not giving me refund of my money, it is still under 10 day return/ refund. I want a refund of my money. I no longer want lenovo zuk z1.

Hello sir,
I ordered one laptop battery and the warrenty period is 1 yr. But after few days the battery didnot provide enough back up. There fore i contacted to customer service of amazom but they told me they didn't help me on returning or replacing the item for another and told me to contact the seller. But in my location the seller have no branch offices.
Therefore i request to take necessary action against amazon.In, so that again they didnot cheat any body.

Abinash

Respected sir i have ordered for a bedsheet product from amazon.com website, which was paid by me on the time of ordering on date[protected], but till date not recieved by me and the website shows it delivered on saturday[protected], after that i had an enquiry to the company and they provided assurance that it will be refunded but after one day they emailed me like this :greetings from amazon.in.

We can certainly understand your concerns about the a-to-z claim for order[protected] being closed.

We have reviewed this claim and as per our records we have confirmed that shipment is delivered to the shipping address you have provided on 18-jun-2016 with signature acceptance.

We advise you to check with your family members on the delivery of this order.

We understand that you may not agree with this decision, but this claim will remain closed.

Hello, this is chitwan singh, my account registered number is [protected]. I bought products worth rs.2092 on 1july. I bought only because there was cashback of rs500. I had horrific experience with amazon. Firstly, i received forever aloe vera gel, it was filled with 90% water. Then i called customer service, i told them to change it, they said, they can only refund the amount. On asking out cashback amount, they told, first you will get rs300 cashback and then call us we will give you another 200. I said ok. Then what happens.. I do not receive courier with 5 items, which was due on 8 july. I called almost everyday to know its status, but always they respond we have made it priorty and will deliver by today only. One executive told me don't cancel it at your end or else you wont get cashback amount. I said ok.
Now, its 13, still i have not received products. I contacted customer service, i was told, what you want refund or replacement. I said full refund along with my rs500 cashback amount. He said we can only give rs150gc + refund. This is most disgusting thing i have ever heard. After harassing customer for 13 days, you have not delivered what you supposed to deliver and now even denying cashback amount. I will not settle with this.
Either you pay my full refund along with rs500 cashback amount or i will go to consumer court for harassing me for so long and wasting my time & money.


—
Regards
Chitwan singh
[protected]

This is with reference to fraud transaction happened in my account from amazon. Fr account which has taken all my personal data i stored with amazon.In (Like my address, phone number, email id, credit card details) and placed an order for an item mentioned below.

Credit card also transaction happened from amazon. Fr and i got a message for the said transaction, i called amazon.In cutomer service and spoke with ms. Lavya and ms. Akhila, ms remya regarding the same. If such unwanted item reaches my home address i am going to court to file a law suit against amazon. I want my money debited from credit card account and want amazon.In to instruct amazon. Fr to stop the shipment.

Amazon.In executive is telling me to contact france customer service number to sought out the issue which is totaaly unacceptable as my datas stored in indian account were shared.

Regards
Sivaprasad m
[protected]/[protected]

Amazon invoice number mh-bom[protected] date[protected]

This 32 inches 81 cms model 32cn32p01 hd led has burst and torn speakers giving cracked fractured sound;

The receiver is not able to catch proper signals and hence always giving snowy television;

It has never been installed,

Our earlier complaints not attended to;

It must be attended to, now...

On 03/07/2016 – i have ordered bandridge bcl4902 2 metres micro usb cable (bcl4902) and one hp wireless mouse.
On 7th i have received the hp wireless mouse, followed by one msg with tracking no. no.[protected], that bandridge bcl4902 2 metres micro usb cable (bcl4902) will delivered on 8th contact no. mentioned [protected]
This is very strange, why both the orders were not delivered on the same day.
This has happened in apr’16, when i placed an order of chargeable batteries and charge. oder placed on 3rd apr16 and was delivered with much follow ups on 16th.
I called on [protected] and the person said that he has no order for my address on 8th july16. means order was not out for delivery.
Today i called your call centre, and during the conversation he said that order is not out for delivery yet. it’s a clear indication that it will not be delivered for next couple of days.
Caller has not shown any confidence either on dispatch department or on courier services.

Regards
Naresh kohli [protected]
[protected]@yahoo.co.in

Sir,
I have ordered made easy gate solved electrical engineering at 5/7/2016. while transaction money debited from my account but payment was not successful . My order is cancelled with tag of revise payment and money not refunded yet .
Order no. #[protected]

(order #[protected]
I have paid complete amount for the above order through credit card and i received only mobile box with accessories i. e without handset (phone is missing from the package).
Immediately i have contact to customer care any send many email to them to replace the package or refund the amount i had paid.
But till date no proper response received from them always getting false commitment.
I request you to provide my refund or else deliver the mobile phone to requested delivery address.

Third class service i am getting from amazon. they are just showing that it's a good company but the answer is no.
Please resolve my problem as soon as possible as i am following up with amazon since 8th july'16.

Regards

Vinod

I had returned two products, number[protected]tanya traders) amounting to rs. 3, 424/-and[protected]blackberry) amounting to rs. 3, 999/-.
There is something fishy going on in amazon. your records indicate that the money has been credited to an non-existing account created in my name. total amount credited to that account is rs. 7, 423/-. amazing part is that i don't have any such account and your representatives are not willing to share the details of the deposits.
This stonewalling by your employees is very upsetting. kindly suggest how can i get my money back without filing a lawsuit? i will if amazon wants me to. i will be more than happy to share my chat with sheba.
Awaiting your reponse.

I had placed Order no.[protected] dated 07 Jul 2016 on AMAZON for three items (One Lenovo Vibe K4 Note (White, 16GB), One Sony MDR-ZX110A Stereo Headphone (White), and One Sony Microvault 16GB Pen Drive (White)). After selecting the option of internet banking thorugh SBI, the order was successfully placed and a full payment of Rs. 12, 104.00/-, including delivery charge of Rs 50/- was debited immediately from my SBI Bank a/c no. [protected]. My online statement is showing that an amount of Rs. 12, 104.00/- has been debited from my account and credited to M/s INB Amazon Seller Services Pv ASSPL Payments on 07 Jul 2016. The AMAZON online status dated 07 Jul 2016 indicated all three items are under processing and being dispatched with a delivery on or around 11 Jul 16. My complaint is that on subsequent inquiry about the items, AMAZON tootk a U-turn and emailed to me stating that the aforementioned order has been cancelled due to non-receipt of payment. It is impossible!. I have written to M/s AMAZON through M/s Cloudtail India who is FBA (Fulfilled by Amazon) seller. Fulfilled by Amazon indicates that products are stored, packed and dispatched by Amazon. I am yet to receive satisfactory response through their customer feedback. M/s AMAZON falsely claims that I had opted for payment through credit card option and that is why there could be a mismatch in my name, but the fact is that I never opted CREDIT CARD option. I had opted only INTERNET BANKING option and the entire payment through SBI was 100% successful in the first attempt. I have a proof of my ONLINE transaction and Bank statement copy of which I am enclosing for your ready reference. Despite 100% advance payment to them (pse note that no refund has been made by them so far), the order has been cancelled. I want M/s AMAZON to explain me factual basis on which they have canceled this order? I request my all 3 items be delivered to my address at the earliest. I want to know why did AMAZON cancel my order soon after successful payment through internet banking transaction. I have written to AMAZON and still awaiting a satisfactory reply and action in this regard. I have suffered precious time and money in transacting online with them. Please help me to expedite this grievance addressed so that I get items against my order which I have fully paid for. Else, in worse case scenario, I get the refund with compensation amount back. Warm Regards.

I ordered 32gb sony pendrive with prepaid 10 days back. after long time today i received parcel. after opening there is no pendrive only one box in that box there only empty cover. it is vere very bad. i am eagerly waiting for that item. but it is not received only empty parcel received. i think it is a good company, now it shows that it service. please send my item immediately, othervese i report this matter to all press channels, and also go to consumer forum. i am a govt officer.
My oder id.[protected]
Tracking id[protected]

Sir,
I purchased htc mobile phone (model no. htc desire 526 g plus/glossy black 16gb/dual sim) having imei no. [protected] on 12/11/2015.

Roundly after 3 months o[censored]se, it started causing a speaker-mike problem for which i registered a complained to htc service centre (amritsar, punjab branch of ganpati towers) on 01/04/2016. when i could not get any response from the service provider even after 20-25 days of registering the complaint, i myself called them and heard a disaster response from them which was:-

“ your phone is out of warranty and some parts of it has been changed by someone else”.

Now, my question is ‘how is this possible’? if warranty period in every normal case is 1 year, how it can get over within 4 months?
Second and the most important thing is

“how can the parts of phone get changed, when i am handing over the newly purchased phone to htc service centre”?

After that conversation i’m continuously getting here-there answers from officials and i’ve given my un-repaired phone back.


Regards,
Harmeet singh