Amazon India Complaints & Reviews

I bought lenovo zuk z1 (Order id:[protected] but the piece i received had heating issues so i gave it for replacement. Amazon considered it as return for refund by themselves.

When i received message stating the refund, i contacted the customer care from where i came to know that they have committed this error. So i opted for refund on that conversation.

As it takes too much time in getting payment through cheque, i asked them to deposit directly to my bank account. The executive sent me a link where i can fill up my bank account details and assured that i will get my money in 4-5 business days. I also changed the name according to my bank account in the amazon account.

After 2 days when i didn't receive any notification regarding the refund status, i again contacted the customer care but then i came to know that the cheque was already issued before i requested for the neft.

I again contacted the customer care after few days when i came to know that the cheque was issued in my previous account name which is different from my bank account.In that conversation, the executive told me that the cheque will be re-issued and the old cheque will be cancelled. And he also informed me that the acknowledgement for the same will be sent from the billing department within 48 hours.

Even after 48 hours i didn't get any acknowledgement from amazon so i again contacted the customer care yesterday. The executive's name was salma. After checking details in the system she informed me that no request was sent to the billing department. So i again requested for the cheque cancellation and neft of the same amount.

At the end she said the same thing that i will get the acknowledgement via mail, but still i haven't received any acknowledgement.

On 11 th June 2016 I have received maybelline New York dream smooth mousse foundation creamy natural. And on the same day I raised a return request as I had received defective product. Still I have not received any confirmation of reversed pick up or refund . Product price was INR 3758 . Product was defective in fact used one. This was not expected from Amazon atleast . Please resolve this issue at ur earliest.

Dear Team,


This is to bring to your notice that i had done online shopping through Amazon for the first time and i am facing a serious issue,
It is very disappointing to know that the amount Refund amount is not reflecting in my account


I had returned Shop Buzz ombo of Back cover worth Rs 219/- & MTT Premium quality PU leather worth Rs 499/-
Overall the total refund amount was Rs 219+499 = Rs 719/-

After few days i made a purchase other purchase on 10/06/2016 for the total amount of Rs 1314/-
Most of the items which i purchased was been cancelled automatically and the only item which i am yet to recieve is Cellbell Tempered Glass Rs 219/- and shipping charges Rs 40/- Overall Rs 219+40 = 259/-
Therefore Rs 259- 1314 = Rs 1055/- is gone missing
Rs 1055/- amount is been cheated to me, i would request to go through the mail and the transactions detailed enquiry and refund my amount of Rs 1055/- ASAP, Your immideat and swift response is highly recomended
Awaiting your reply


Regards
Ajay

Amazon has blocked my account along with my refund of INR 60000. I had an email confirmation regarding bulk order and if required returning all the items that are purchased.


Now that I wont to return the products they have blocked my account and refund.

Even after explaining the same to the customer executives no action has been taken from their end.

Please help.

I bought a phone from amazon on 20 th may 2016. Product which i got was diffrent from which i ordered. So i returned the product on 21 st may 2016.
Till now i didnt got refund i contacted them more than 10 days they are telling i cant your informations like that.. I dont know what to do... I need to pay my credit card bills. I have a copy of return receipt also. An amount of 24050 rs to be refunded from amazon...
My name shiva [protected]

Vat /tin [protected]

Order no[protected]

Regarding ORDER #[protected].
delivery boys are having arrogant nature. They came without the card machine. and they are not even aware of the amount to be paid. They went back after commiting to come back with in an hour. They made me to be in office till 9 PM @ office. and i got a msg from amazon that they were not able to get the location.

Hi,

I purchased an iphone 6 from amazon.In online shopping website on 15 october 2015 for rs.36, 990 during the great indian diwali sale using my hdfc times credit card. The order no was[protected]. During this sale, the customer was promised a 10% cash back on all the transactions done through hdfc credit cards with minimum transaction amount to be rs 5000 which in my case was much higher.
The original cash back credit date was kept to be 17th jan 2016 and i did receive an email from amazon.In that i am eligible for it and will get the cash back by the above date. But on 17th jan 2016, i got another email from amazon stating that there is some delay in crediting the cash back and i will now receive it by 31 jan 2016.
But till date, that is after almost 5 months, i still have not received the promised cash back of rs 1500 from the company. I have contacted the amazon india customer care service several times but they keep on providing new dates to me.
Please help me in getting this cash back amount.

I am purchasing lenevo k4 note smartphone amazon website on 8 june 2016
Compant take gauraunty deleverd 10 june 2016 that is charse me 50 rs.
My product order no.[protected] it is not receive today.
Many time complain in amazon but he say delverd today, tommorrow or 48 hrs.
I want delverd my prodcut fast as a possible or refund my amount in my account same days.
I am very frausted please help me.

We bought lenovo laptop G40-45 on last months in Amazon.lanovo loptop OS not installed properly. When i try to open the system getting OS error. Please take necessary action for the same . This is a new laptop and not much used .


We bought lenovo laptop G40-45 on last months in Amazon.lanovo loptop OS not installed properly. When i try to open the system getting OS error. Please take necessary action for the same . This is a new laptop and not much used .

We bought lenovo laptop G40-45 on last months in Amazon.lanovo loptop OS not installed properly. When i try to open the system getting OS error. Please take necessary action for the same . This is a new laptop and not much used .

We bought lenovo laptop G40-45 on last months in Amazon.lanovo loptop OS not installed properly. When i try to open the system getting OS error. Please take necessary action for the same . This is a new laptop and not much used .

Comment: when we opened the product we found that cab broken, so kindly replace with a new one and take back the faulty product. Packing is intact. Product is damaged image file attached.

Order number:[protected]

Stopandshop - order confirmed mail for order id:216104 and date of ordered: 07/06/2016

Pay with amazon order number :[protected]

Order placed : 7 june, 2016

Product: universal single port lnb for dth dishtv tatasky airtel videocon dd free to air,

Sku: 97, order item id: [protected].

Reason: packing is intact. Product is damaged.
Action: replace item

Sir, please attached damaged item photo in jpg file
Reason: packing is intact. Product is damaged.
Action : replace item

They use my address1 as a first name
And send me a check pay to my building name. Before that I added my bank account details into amazon account as per customer care service but they didn't use the account details and send me the check to my building name. Now they are saying some process something scan the mail format and sign it and send back to then. Already one month spend on it. But I am unable to get any solution.
This is not for India people may be some other countries

I have received 3 products i have ordered, of 569/-. Delivery boy took delivery charges of 180/-.In amazon app mentioned that no delivery charges of orders over 499/-. I don't understand why i have to pay delivery charges. I want my 180/- back. I havent paid delivery charges in flipkart for the orders over 499/-. Product id's are[protected]-2669956.[protected]-0208319.[protected]-1829156

Sir/Ma'm I ordered Microsoft AC 60 charger(universal fast charger) for Rs 550 on 30th June but I got AC 20 (Normal Charger)..I requested the website to replace the product the product..but they always file a return or refund request..Additionally they claim that investigation has been set up against the seller (Bhavani Marketing, Hyderabad) on 8th June and asked me to wait for additionally 10 days and in such a situation as a customer things were not going out of the way at my end and I am not being provided with the feasible solution... the same charger is for Rs 700 now which was then costing me 550 I believe since the mistake happened at the seller and the amazon..I shouldn't be suffered I have already made approximately 10-12 calls to the Amazon.in but they always process return/Refund instead of replacement...
Looking out for your help!
Thank you.

I ordered one no safari hawk_57 4w red trolley suit case of 25 cm (H) x 57 cm (L) x 36 cm (W) on 10.06.2016 vide order no 171_6147069_2694754. Today i received hawk_55 4w safari red trolley suit case of 25 cm! H) x54.5 cm (L) x37.5 cm (W) which is found to be smaller in size. But the amount charged remained same ie rs3400. This is not at all correct. Plase look imto this and try to either replace the item with the ordered one or arrange for the difference in prices immediately. My contact no is [protected].

Amazon is miss guiding me regarding my produts
Plz help me out
I boight a loptop its was defected as usaul I returned bt didn't got the new one and they are saying its already been delivered
Some of them says its in transit
Some of them told its heavy amount it will be refunded
Its been now 9 days.. Its realky very urgent m about to migrate from here
They are 24 hr per day

Dear sir

I am booked (18.06.2016) laptop online shopping amazon.In, amount also paid 30.999 till date no one information not received, my side called 110 times, amazon customer care telling your account is hold amount also debited my card and laptop also available in amazon where house, i am inquired to courier team he telling your laptop returned to amazon,

Already 22 days completed

Pls help

I am haidar ali, i have an issue with amazon, i bought a d-link dir-600l wireless router (Price 1060) on 08th april 2016.
But unfortunately i received an used product that is why i returned the product and request for refund. But till now i
Have not got my money back. I contacted customer support executives several times, but have not got possitive resoponse.
And also got a lot of emails from billing team but not getting the money back yet.

Please look into this matter priority basis, and take necessary action asap.

Look forward to hearing from you soon.


Product id:[protected]
Haidar ali
Mobile: [protected]

Sir i receive red mi note 3 gold 16 gb hanging and overheat, restart condition but they are enable to replace them. Same condition mobile in my relative they replace his mobile after one month. Please take action on this company why doing this like shame thing and product unusual condition. They are selling product in not properly working. So many customer facing this like condition. Plaese sir do action strictly regarding this. Thanking you

I purchased one moto g 3rd generation white 16gb mobile with one tempered glass on - 05.05.2016. The order no - #[protected]. Item delivered on - 09.05.2016. I paid rupees - 11, 158.00 (10, 999+159.00) after 15 days trial the product are showing defective. I think both injert sim side is problem. So my both nano sim does not showing or display in mobile. I repeated send massage to seller since 6 days. But no massage no reply to my repeated request. There is no reply from seller. So how the customer belive online shoping. I am a regular customer of amazon.In. So i request to you kindly take necessary steps for replacement my mobile and give me another new mobile.

I ordered biba women's anarkali salwar suit two times. First time, i ordered it on 8th may, they didn't ship the product even i contacted them 2-3 times. Product was available mean while. At last they cancelled the product.
I again ordered it on 25th may (Order #[protected]. I contacted them 2-3 times to ship the product. Everytime they told me that they will their best.
I contacted 4th june again, this time customer care told me that amazon will try their best to ship the product and escalate my issue. I told that product is available and what is technical issue that you are not able to solve.
Even today also product is showing available but they are not shipping. When i contacted them, they told me same excuse and told that will refund the money.
O keep the customer money for almost 15 days for two times. Even product is amazon fulfilled. Why they are claiming most customer centric if they can't ship the product then why they are showing it available.

Mail id: [protected]@gmail.com
Order id : order #[protected]