Amazon India Complaints & Reviews

My order id (order #[protected]
This product was ordered on 4th june 2016 as i didnt get the order i raised a complaint with amazon on 28 june 2016 with officer jayali and she promised me to deliver the product by 2-4 working days and today its 12 july 2016 i have not received the order i called up customer care again mr akash spoke to me and he said he would replace the order again i want to raise my voice to say if amazon india cant deliver the product second time i think its serious issue kindly take measures on the same

Sir actually i have brought a product from amazon.in, which order id[protected]. i returned this item in the india post in the day of 20/06/2016. the postage company is saying that your product is returned and the website amazon.in saying that there is no returned item of your order id.
The is some snapshot of this company of received image. please sir help me

Im just pasting my chat history with amazon customer care as my complaint.. which is self explanation..

Adnan
submit
End chat
You are now connected to adnan from amazon.in
Customer's issue
Where is my order?
Hello, my name is adnan. i'll certainly try to help regarding your concern.
11:23 pm
What happened to my order?
11:24 pm
May i please know the order id.?
11:24 pm
Lemme wait.. amd lemme check whether you have a chat history or not...
11:25 pm
We do have a history. i will check it jabeen.
11:26 pm
K. i'll wait..
11:26 pm
Just to confirm, is this the order.? paint zoom electric portable spray painting machine - paint zoom_h5hm9
11:28 pm
Then you don't have any proper history
11:28 pm
That was just for confirmation jabeen.
11:29 pm
No it's not
11:29 pm
Please give me a moment.
11:29 pm
Is it this.? royalscart floral design painting analog wall clock - 12 x 12 inch
11:31 pm
I am asking this because all the products are mentioned as delivered jabeen
11:32 pm
I opened a dispute.. and you people not even aware of what it is.. so funny..
11:33 pm
Then tell me which one one is not delivered..
11:33 pm
This is the one not delivered, "lifeline hg 002 square home gym"
11:34 pm
Sorry to keep you waiting
11:35 pm
Now tell me what's the status?
11:35 pm
As you already know jabeen you have raised a dispute and the issue is already escalated to the seller regarding your order.
11:35 pm
However, please wait for a maximum of 2 days and the seller will contact you regarding the delivery.
11:36 pm
The same answer i'm getting since from 5th july 2016 and today is 11/07/2016
11:37 pm
I placed order on 28-june
11:38 pm
I completely understand the incovenience that has been caused to you, i know how it feels. i apologize for that.
11:39 pm
I jus need solurion.. nothing else..
11:39 pm
Yes jabeen, i see that. however, this is a seller fulfilled item.
11:39 pm
So the seller fulfilled orders are dispatched form the seller and the delivery is also done by the courier that the seller has appointed.
11:40 pm
As u ppl used to say this chat is recorded for quality purpose for the sake of public
11:40 pm
This is the reason why there is a delay in your product delivery.
11:40 pm
Yes jabeen, it is true that the chat is recorded.
11:41 pm
I don't know the seller i had paid to amazon.in
11:41 pm
Yes sir, you are right. i was just trying to explain you what exactly happens
11:42 pm
Fyi i'm m also recording the chat
11:42 pm
We have contacted the seller on your behalf to deliver the package, in case there is any issue, the seller would contact you. unfortunately, this is not happened untill now.
11:42 pm
Sure sir, you can record the chat.
11:43 pm
Solution please
11:43 pm
As you have waited for a longer time than expected.
11:43 pm
I want to be very frank with you on this. i advise you to cancel the order and place a new order of this product as it would arrive earlier than this
11:44 pm
That is not solution.. according to the consumer act an online selling portal is liable for the order until it reaches customer..
11:46 pm
Yes sir it is. it was just an alternative i gave you.
11:47 pm
U cannot suggest.. you should give solution
11:47 pm
Sure jabeen. i have contacted the seller for the delivery of your product.
11:48 pm
My past 30 days purchases would be around 50k.. and ofcourse i'm not a joker
11:49 pm
It would be more appreciated if you wait for 2 more days as the seller will get back to you on that.
11:49 pm
Of course you are not jabeen.
11:49 pm
I see all your orders. but please understand there are some orders that are delivered late due to some technical issues of the sellers.
11:50 pm
Then what is the progress of past 7days dispute..
11:50 pm
??
11:50 pm
However, you are completely right.
11:51 pm
To be very frank jabeen, the seller was not responding regarding this issue.
11:51 pm
I'm not asking y it is late? i'm jus asking where it is and what is the current status?
11:51 pm
Your product is dispatched from the seller
11:52 pm
And is also shipped that is a courier is already assigned to the package.
11:52 pm
The only thing left with your order is its delivery.
11:53 pm
The product worth is 14k inr... and you r telling that the seller is not responding?
11:53 pm
The seller might have worked on your order jabeen and the seller would contact us after the delivery is done.
11:54 pm
Please be patient jabeen, as you are already. just wait for 2 more days and the seller would get back to you on this.
11:55 pm
Could u issue me complaint docket number and seller information?
11:56 pm
Please give me a moment.
11:57 pm
So that i can take a legal action..
11:57 pm
Do not worry about that sir, amazon will take a legal action if the seller does not get back to you in 2 days.
11:58 pm
And i am sorry jabeen, but i would not be able to provide you the seller information. i hope you understand my limitations.
11:58 pm
I'm not interested.. jus provide me the information
11:58 pm
You cannot answer like this dear adnan.. as u might be knowing the civic rights..
12:00 am
I am sorry jabeen, but the company policy does not allow anyone in the company to provide this information to anyone as this is confidential.
12:00 am
Then wait for awhile..
12:01 am
I'll provide the information
12:01 am
However, i could definitely guide you to contact the seller
12:01 am
Gamma fitness
12:02 am
Jabeen, we already have that information. if you want you caould contact the seller from your own account.
12:03 am
*could
12:03 am
Just click on your orders, and find this order and select it.
12:03 am
After you select this order, you will find an option to contact the seller there named as contact seller.
12:04 am
This particular chat will be broadcasted immediately in all the social media.. to make sure that it won't happens for any other consumer like me..
12:06 am
I cannot comment on that.
12:06 am
And the seller would be penalized for the non commitment
12:07 am
However, i take the feedback from my side that this kind of issues do not happen.
12:07 am
What is your nodal officer id?
12:07 am
And yes, the seller would definitely be penalized if it does not fulfill the order.
12:08 am
I am sorry, i cannot provide that.
12:08 am
Adnan it your duty to provide your grievance cell number if your customer have any dispute
12:10 am
I am sorry, we do not have the grievance cell number.
12:11 am
Now i'm asking amazon grievance number not seller information..
12:11 am
Which should be peovided to the customer as per law
12:12 am
However, you can provide the order id, that should help you out in future.
12:12 am
I think you are not getting what i'm trying to say
12:13 am
I need to complaint higher officials.. not about u.. it all about my issue.. you suppose to provide me that r8?
12:14 am
Please give me a moment
12:15 am
[protected]@amazon is the email address of our higher authority, you can write an email to them, however we will also work on it from our side to have it resolved.
12:16 am
No it is not seems to be righ...
12:18 am
Apologies for the typing error it is, [protected]@amazon.in
12:19 am
So pitty
12:20 am
Is there anything else i could assist you with.?
12:21 am


Amazon one of the largest e commerce company literally going to hell.. No value for customers. They don't know, what is assurance, promise, satisfaction... U know what they do best, they can make indian customers fool they don""t know what is the value of time..
I ordered a phone on 9th of july costing 15k with 2 day delivery by paying extra cost.. Today at 11 july i got a message from the company that your order is out for the delivery they also provide the contact no. Of the the delivery man. He did not call me at all.. I call him between 11 to 12 am i asked when u will deliver he told me it takes some time.. I told him ok.."they after leaving all my work i waited him but no call from him finally nearly at 3;30 pm i again call him he told me i m coming, i have to go for an urgent work and also knowing that generally they closes offices at 5 pm so after waiting for an hour i again call him now what he is saying that i dont deliver at your location so your order will be delivered by someone else.. Means i waited for the whole day and at the end he is saying i don't deliver at your area what kind of stuff is this if you dont deliver than y dont u handed the product to the concerning area delivery man.. And after this within few minutes i got the msg that delivery was unsuccessful because your address was not found instead they even dont tried to locate that and at app it is showing that delivery attempt was made at 5:14 pm but me my mother my sister and my dog who make bark each and every time when someone is in the front of home but no one was there for delivery
After this i called at customer care after listening to me their representative told me dont worry sir we will deliver till 8 pm.. But still nothing
I again called about 9 pm then after listening my whole complaint the representative cancelled my call
I again called this time i told i dont want to talk anyone connect my call to any higher authority he told me i have to know your problem so i again explain each and everything to him so he out me on hold for about 5 7 minute than than told me that our supervisor team will call you within 15 minutes... I called them at 9:43 pm and its 11:00 pm when i m writing this complaint but no called i received from the concerning department
And now they are telling me that we will deliver your product at 13 july.. Great services

I ordered some items from your amazon, that came to my place hassan (d) karnataka (state) on 10/07/2016 am not able to take that product on 11/07/2016. i have requested your hassan delivery manager like i will collect that items on 12/07/2016 but he reacted negligibly with me and he again and again saying me like i'll return your all product amazon. he is not a customer friendly person and he spooked like amazon owner. my humble request please take an action. my two friends also faced same issue.

I have ordered a tablet 5 days ago on 7th july... usually my orders r dilivered in 3-4 days by blue dart courier services. but this time its sent through fed ex.

The courier reached gurgaon (at a distance of five hours from my place paonta sahib) since then they r slowing it down. i mean wtf they kept it at gurgaon for 1 whole day.. then it left and guess what to a bigger route via ambala.. then it was kept there for 1.5 days and then left to reach another ambala depot and is still there.

I[censored] can easily diliver fastly through a easier, cheap, short and better route.. why not doing it.

Also there is no excuse for keeping my order at some point for days.

Please reply and sort this problem out.

My name is divyansh kumar from paonta sahib himanchal pradesh.

Amazon India has been delaying delivery of the product and has kept my money. Amazon India you people assured me that i would get the delivery of the product 8th. They repeatedly asked me to wait for end of the day claiming they deliver till 8:00 PM. I kept telling them that the product has not moved (now it has been lying at their courier facility in Delhi) and they tell to wait.

More suprising is the fact they didn't even take responsibility to inform that delivery is delayed. And without my consent they rescheduled the delivery and stated in the tracking details that i requested rescheduling.. Massive fail by Amazon

As per telephonic conversation with your advisor piya told me not refund the amount directly my account.i have return the package Saturday evening time around 6.00 and field boy already told me amount has been refund in mine accounts please call on customer care but I tried the call Sunday so not connected then today on words I call for amozon people so she was denied .so pls refund the amount today otherwise i have take a stick action against amazon.

Regards
Sanjeev sharma

Order #[protected] has been cancelled due to the reason of the payment couldn't be completed in respect of sri dilip kumar sarkar as mentioned in your e-mail dated 8th july, 2016. But i have already paid the sum of rs. 215/- (Full payment) for that item and the same was also debited from my savings bank account maintained with bank on[protected]. The mobile message sent from vm-amazon at 12:12 p. M. On 8th july, 2016 it was informed about this cancellation too and affirmed me 'if you have already paid, refund will be initiated shortly'. Since then, no amount has been credited to my account till today.

You are, therefore, requested to refund the said sum of rs. 215/- to my bank account immediately.

I order icse solved questions book it shows when track that it is delivered on 27th june but i didnt recieve when i contact amazon they say yes it is not received by you we are taking action but its over a month how much time more?
Order no. is[protected]
It was shipped through india post (as shown) and the seller is also saying i had shipped it on 17th june so why i didnt received it yet i want my money back or i will register an fir in police

Hi, .My self sandesh, I had bought one phillips headphone on 20/6/2016.but quality was too bad...sound was very low.I had spoke with your customer care executive, They insisted that they can't do the exchange...so what is the sollution for this?? I never expected this product from amazon...If i didn, t get replacement for this i will cancel my all orders & I will quit amazon...

I had ordered a battery via amazon with order no.[protected].
The delivery man abused me and threatened me that he would not deliver the product and i will need to collect it from your office such behavior from delivery men will certainly affect customer relations for you in future. he did not give me his name he called me from no.[protected]. i request some action be taken against him and my complaint be effective in order to make customers like me feel cared.
Thank you

I received defective product from amazon. He not aaccept for return the product. I say amazon i complaint in consumer court. He say sure. After 2days he are accept pickup of product but by mistake i send different product now complaint amazon regarding different product. He says no issue. And called amazon returning the amazon product. Amazon says yes i returned your different product and pickup the product. Now he refused me.

Pelse help me for returning the product and provide refund.

Trying to place order for 9th standard ncert text books through amazon and see that the shipping charges are more than the value of the order!!!
The re-seller is "infinity_books" and all books are being ordered from the same re-seller.

Vendors are trying to mint money from customers?

Either amazon has to take out such re-sellers or make sure the shipping charges are removed!!

Hi,

This is to inform you that Amazon.in which states that they do not save the user card details has deducted an amount of Rs. 6, 638, without my permission on July 1, 2016 11:22 PM for Amazon prime membership, ehich is utterly no use in India.

And the next very day, I contacted Amazon.in for the same and they even denied that my account itself does not exist, the agent here was Mr.karthik! and after all the drama I was asked to contact Amazon.com & Amazon.co.in. so as suggested, I contacted Amazon.com and had a chat with Ms. Kaityln and she strictly denied that such transaction info is not available and was asked to contact Amazon.in again.

And when I again sent a mail to Amazon.in they did not even care to call up instead sent the same response stating kindly contact Amazon.com.

And after all the drama, I had to call the support and they made me wait for a frigging hour on the phone to get in touch with the supervisor who gave an email ID to contact regarding the payment as that mail ID would make me get in touch with the payment team, but unfortunately again was not at all surprised to see the same response - "Kindly contact Amazon.com"!

My question here is, Y the hell is there a customer support when they don't even have the basic knowledge of addressing the customer's issue ?|

Finally, as it's already 9 days from the date of deduction, I've decided to file a case and sue these worthless company and let the world know about their "secure payment" or whatever the hell that is?

would be posting this o other sites and make it go viral until they learn a lesson!

I purchased lenovo zuk z1 from amazon.In after product shipped and delivered they blocked my account and now i want to return the product as they know they sent me a faulty product i contacted them through mail but they are saying ur account will be closed and new opened account will be closed also! Phone's camera is not working properly! There is a heating issue with phone and charger too! Now i want my refund what to do?

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Amount is not returened in my account

Pankaj kumar
To cs-reply
1 day agodetails
My order id:[protected]. i returned this in month of april.
There after you asked me to send many document like courrier slip, account statment. i mailed you all related document as par your requirement. but account is not credited till date. i contact to customer care of bank than they told there is no pending issue till 30st may 2016. now from where i will get my money

This bulb is not running, i had taken the 2 bulb 12 w, one has lost 1 bulb in the box 23 june ordered came 29 june

I purchased a pair of bellarina from amazon india. unfortunately, i ordered a wrong size asked for a refund as i returned the item. i got the gift card id 60148503×××××××× but the problem occurred when i tried to redeem my gift card at amazon india. whenever i entered my gift card id of 16 digits it shows my promotional code is invalid. why? did somebody use it and gave me?
I tried to contact with them but couldn't.

There is a sale going on at amazon.in and the price of the watch is shown to be rs. 29 only. but the shipment cost per watch is rs. 249. the regular shipment cost is rs. 40. even if we are increasing the quantity the shipment cost is the same per watch.

It is a scheme to fool the customers by advertising a sale and then increasing the shipment cost. moreover the delivery charges are not mentioned until the final stage. before that it says "delivery charges may apply".

If they have to impose the charges no matter what why say "may". if it were the situation that by increasing the quantity the charges were dropped then this would be a valid statement.