Amazon India Complaints & Reviews

I have purchased a karbonn k451+ (Black) awb#[protected], but that is defective one, i had requested for return on 3-6-16 but no response were given by amazon. Since that day, i have made several call to customer care they only speaks that your return request has been rescheduled. But still no response were made. Now i want refund for this product.

This is regarding Amazon Order #[protected]. I placed xiaomi redmi note 3 on June 1 with delivery date 6th June, but have not received it yet. I contacted the customer care, they told me it is in transit n will reach by maximum 8th June. But I did not receive the order. I contacted customer care again, they kept on.saying that they have escalated the issue. I have contacted customer care many times but no satisfactory answer.
Poor service!!
Ruchi

I ordered a bridemaid dress on may 26th and the charge came out that day well when i stopped at the gas station yesterday morning on june 9th 2016 my card was declined checked my balance and i was negative 90 on june 8th i had 14 in the back when i contacted my back the informed me that another 104 was charged on my account for the same dress i had already paid for i would like the money back on my account since it overdrawled my bank account which has never happened before im really upset by this and i really hope this is fixed.

Hello sir already complaint against Amazon because I order two Bluetooth headset but received only one but paid for two I complaint in this site so Amazon respond and told I give refund or product this happened in last month 14 but I not received any refund or product wost service of Amazon here I attached the copy of purchase and refund guarantee mail

Order #[protected], I have ordered the Redmi Note-3 smart phone on[protected] and choose the 1 day delivery option and paid Rs.100/- for the same and received a mail and message confirmation saying the product would be delivered to you before 8pm[protected] I waited till evening nobody contacted me nor I received a message with the executive contact details though I kept my self-relaxed assuming I will receive it before 8pm today. I had to leave my office @6.30 pm though I waited till 8:45pm waiting for him with no contact details to contact. Than thought of calling helpline on[protected] and spoke with Mr. Abhijeet and told him about the issue and he suggested me to leave the office as the executives will deliver the product max by 8.15pm not beyond that and he said it will be delivered by tomorrow, than I clearly said that why will I even wait till tomorrow since I have waited for more than 2hrs without any contact details and paying Rs. 100/- extra for 1 Day delivery than he will fix the issue and arrange a call back for me and asked to wait till 9pm thought I waited till 9.30pm .Later I had leave since it was 9.45pm. The thing which actually surprised me was I could see a mail from Amazon whose subject line was “Your Amazon.in order #[protected] could not be delivered as addressee was not available” and below content was like this “This is to inform you that a package from your order, with tracking ID[protected], shipped via Amazon Transportation Services, could not be delivered as no one was available to receive it”. How could even someone send a mail like this having a problem with you people? How could even a Global companies has an automated reply in this which clearly blames the customer rather than having a content “We sincerely apologize for the inconvenience for not getting your product delivered on the committed time” and we will also try to get this delivered by tomorrow before 11.am”
This made me angry and had to call helpline again and spoke to Ms. Namami and I asked her why this mail was sent to me and need an apology mail on the email since the delay was completely from your end. She made waited till 20 minutes placing me on hold at last she didn’t send an apology mail over the same content beside disconnected my call.
I had again rang up and spoke to a lady who again started verifying your contact details, address, mail ID what the is this, You counting customer patience she also disconnected the call and didn’t any courtesy to call back.
Contact details : [protected] / [protected]
Email ID : [protected]@gmail.com

Dear Amazon Team,

My name is Moyien and I am frequent buyer from amazon.in. Till now I was happy customer but my last buy on Amazon has changed my view of Amazon.
I have booked refurbished OneplusOne mobile from infibeam which I cancelled as I have never purchased from them in past. Trusting Amazon I bought the same product from your website.
Below are the details:
• Order id[protected]
• Order Date : 8th May 2016
• Product delivered was on 12th May 2016

The phone look new and from 24th May it start misbehaving or you can say malfunction of phone started. As it crossed the 7 day return policy I was left with no choice but to go to service centre, I visited B2X they updated the software and phone started working. But again on 3rd June while I was in Mysore the phone stopped at 9pm I had no connect with the other world, my family was trying to contact me but the phone was dead. I manged to arrange a standby phone from my friend and manged.

I stay in 21KM away from your Bangalore service centre (Bomanahalli to Marathalli) I have already travelled 2 time to the service centre. 2nd time they have re fixed the condenser and it started working. This experience is sad and I am sure if you are the buyer you will feel that you are cheated.

I have submitted review on this as not to buy such products as it is bad experience, while my other reviews which were good were posted and the bad one was rejected. This is bad practice or I would say it integrity issue. I would expect someone at least to call back and understand the problem. Who is protecting your customer? Looks like you are protecting your vendors only.

Again this morning the phone has automatically switched off, don’t know why. I am looking at the below options:

1. Can I have some representative of Amazon pick and service the handset for managing your brand image
2. Or can I get a replacement of this handset
3. I need a handset I don’t want a refund, but don’t understand what should I do with this dead phone

Bottom line I promise that I will not do anymore shopping on your site (amazon.in). if you need a potential customer than please call and resolve my issue.
Else good bye… stay safe and god bless

Dear sir,

Me 3 june 2016 order mobile coolpade note 3 lite & cover order no#[protected]
And received order 8 june 2016 but open the mobile box mobile display is defect
And cover is defect and me call amzone tollfree no[protected] and retun is mobile the member is 9june 2016 but amzone care this spiking your mobile wait 5day. So me not purchase mobile this con care not refend payament.. So sir please you are contect and compant sol my

Vipulkumar j solnaki
100. Cricket ground,
Ahemdabad road,
Ihor email id :- [protected]@gmail.com
Mol:-[protected]-[protected]

Amazon is advertised in all web portals stating that they are genuine and india's largest seller

Yes i agree that amazon is india's greatest and famous seller of all kinds of products without giving a warranty and guarantee of products

Amazon's marketing technique is they have a tie up with large scale of suppliers and manufacturer's directly where they charge a % of amount so on that % this warranty and guarantee goes out

A worst player is amazon as they mention the things correctly but the products they are selling if it does not carry a warranty or a guarantee

We people are fool who studies this will again click amazon and buy the products - if we are beware why these players have to foll the innocent people like us

Order#[protected], while purchase it has one day delivery guarantee, but now ..., this is misleading customer & i have not even got proper response from customer service, i understand they have limited visibility,
If you at Amazon cant afford to keep up to promise then it is of no use even registering a complaint,

This is very bad experience

Sir. I have placed order for supply of one moto g 3rd generation white 16gb mobile with one tempered glass on _ 05.05.2016. I paid rupees - 11, 158.00 (10, 999+159.00) my order no - #[protected]. Item delivered on -09.05.2016. But just 15 days trial the product showing defective. Both injert side does not supporting by nano sim. I think both injert sim sides may be defect. So i request for replacement to seller by massage. But the seller does not respond my request and no reply from the seller. So how the seller belive the online shoping. I request you to kindly solve this problem and help me for replacement my mobile and give me new mobile. My phone no - [protected]. And my email is - [protected]@gmail.com 09.06.2016

Caveat emptor! Buyer beware of amazon!(Read below why.) i had purchased mobile phone mi - order #[protected] from amazon under the 15% hdfc credit card cashback promotion which was being run a few months back(In october). The last date to issue the cashback was 15th of january 2016. I did not receive the cashback while i send them all proof of transactions by credit card. So i started by first calling the amazon customer care. They were able to give merely empty assurances about the cashback and kept on extending the last date by 5-10 days several times. In total i have had verbal communication with them for atleast 4-5 times. One of their customer representatives even told me that it is not for amazon to pursue the cashback as the same is to be issued by the concerned bank and so i was told to pursue my case with hdfc! I was shocked to hear this. I firmly told the representative that by purchasing phone, i have entered into a contract and transacted with amazon.In and not hdfc and therefore it is amazon's bounden duty to purse the case of cashback with hdfc. Still nothing happened. So i contacted them through emails. I have had written communication with amazon number of time and again they are extending the date of issuing a cashback by 5-10 days. For proof i am reproducing their mail below:- amazon your account amazon.In message from customer service hello, in line to our conversation with regards to hdfc cash back, referring to the order #[protected] i apologize for the inconvenience caused with this regards. The process has started and the latest date to wait for cash back given by hdfc bank is 25th jan. So, i request you to wait till 25th jan. I appreciate your patience and understanding in this regards. I hope this helps. We look forward to seeing you again soon- *amazon has shown the poorest of effort in guaranteeing customer satisfaction. More so they have gone a step ahead and committed a fraud and case of ipc 420 is clearly made out. I am waiting for a few more days and then i'll send them a legal notice for cheating, fraud, loss of interest, for mental harassment, agony. I am sharing this so that all of you be aware and careful about these cashback offers being run by amazon. I have added the transaction history.

Regarding i purchased watch through amzon timex expedition analog-digital beige dial unisex watch - mf13 on 26th may i received 31st may but that’s was defective one and i returned and request for replacement on same day 31st may but iam again received same defect product iam taken serious i putted on consumer court please needful help immediately. Refer below phots and order details arunkumar [protected]
Amazon order no[protected]

Dear all,
Here am telling you that amazon india, how to cheat sellers payment"

We are recently joined with amazon seller panel
Amzon hold our payment without any reason /explain
Without asking us how amazon hold this our payemnt?
It's not fair
We have contacted many times by mail to amazon performance team,
They are sending rugularly readymade mails only

They are not ready to explain about this. We tried many times
But, they are giving readymade mailes only
How do run business if amazon cheat amount like this?
Worst amazon seller payment
Do not go with amazon for sale ur products
Do not belive amazon payment systems
They are spending our amount for tv adds

Do not make seller account with amazon
We need to take legal action on amazon india site

Telecom bazaar

I purchased xiaomi redmi note 3 on 1 jun from amazon .
they said it deliver to me by or on jun but still i didn't get the order .
when i ask the amazon representatives they are saying it will delivered tomorrow . but still i didn't get the order they are not updating the tracking details and showing it is in gurgaon facility from 5 jun they are not resolving the problem

I had placed the order for samsung galaxy s7 gold platinum on
Order date
26-may-16
Order #
[protected]
Order total
49, 900.00 (1 item)
On receiving the product i opended the amazon box i got a unseal s7 box with no warranty / imei / mrp mentioned on the box nor there was any bill in the package.
On seeing this i decided return the product and amazon didnt allow me to return it stating i have to wait till the seller approves the return if it doesnt i can file a atoz gurantee claim on filing the claim amazon send me an email that my account has been closed and my claim has been denied even after sending them all the pictures with the mentioned timeline.
As now my account is closed customer service is saying they cant help me unless the account is active.
Please help me i have been cheated by amazon for rs 49, 900.00 and left with a product i cant use.

My name is yash majethia
[protected]

I purchased a exide inverter batter worth Rs.11000/- on 28 April 2016. Amazon told me the delivery to be done on or before 18 May. Till date my product is yet not delivered to me. When i contacted them many time, they cancelled my product without asking me and refunded the money to me after taking money after a long time without any interest. Neither i get the product nor i get any a single penny interest. I want your favor that for such a big brand in India, they have no value for their customers, if it is possible, please impose penalty on Amazon. I am attaching the documents related to payment and the courier details.

I ordered moto g 4th generation mobile, I was informed that it will be delivered on 6th june'16, however it's not delivered yet and they are telling me now that it will get delivered on 8th June because product was delivered at incorrect courier services location.

I will be travelling from 8th june only, not sure what will happen now.

What a way to delight your customer... I will make sure that no one in my family and office buy any product from Amazon

Thanks and regards
Aman Sharma
[protected]

Dear sir,
I have not received my order #[protected] yet, 06th june'16 was it delivery date, whereas, its status is showing as delivered. When did i call to customer cared, they told me, that it is already delivered. Now i just want to ask some questions,

1) to whom delivery person has deliver that item.
2) why he has not called me before deliver it.
3) why should i wait for another 4 days.
4) who is responsible for all mishappening.

Product has been lost by courier partner as per amazon.
I have make a request for refund on dated 03.06.16 and still i dint received my refund.
I have contact with many customer support but they are unable to resolve the problem.

Note the details :

Order:[protected]
Items: wd my passport ultra 1tb portable external hard drive (Black)-wdbgpu0010bbk-eesn

Dear Sir,

myself mritunjay tiwari has done online shopping with amazone as i have puchesed mobile lenovo zuk z1 and that mobile condition is not as per my requirement, display of mobile is not ok. i had made complain in customer but they are not responding since last 7 day they are saying today we will pick up your mobile for replacement but still not pickuped my order number is -ORDER #[protected].

Regards

Mritunjay tiwari
[protected]@gmail.com
mob-[protected]