Amazon India Complaints & Reviews

Sir,
I had buy the mobile (Nokia 105) from amazon on 11 September 2015.after four to five month the mobile is not working properly so I went to Microsoft mobile service center, they told me that this Mobil cannot be repaired instead of it will replaced from where you had buy this mobile, because this model is under replacement guarantied( on the box its clearly mentioned). so I contacted to amazon service center but they were asked for DOA letter.Again i did went to Microsoft service center, but they are denying to give DOA letter, because for this particular model the DOA(dead of arrival letter ) can not be generated.So amazon is fooling me.sir please help me.

I've ordered a moto g plus, 4th gen on 9th of july 2016 for which i got 16th july as the estimated delivery date but somehow the product got cancelled automatically either by amazon or by the amazon courier service on 15th july evening, and they don't even notify me about this cancellation via e-mail or sms and i didn't cancel or returned the product but when i asked the amazon customer care service several times about this cancellation they all give me different answers. this is very troubling as i have to gift that product to someone and now it is too late for that and i want the company to take strict action about it.

Order id[protected]

I've ordered two items from amazon on thursday 14, july 2016. the promised delivery was on saturday 16th, july 2016 (one-day delivery option paid 100 rupees). the delivery did not completed on the same day and when i inquired the product will be delivery on the same day and it did not happened. you can hear my full version of phone call with customer care executives.

I wanted to file a case against amazon india for cheating customers by giving such fake promises. i want them to take out the one-day delivery or same day delivery option to to withdrawn hereafter.


Thank you
Vaishakh

I, nitinkumar murlidhar kadam, nashik (mob no: [protected]) wish to place complaint against amazon.in (online shopping) as follows:
1) i purchased mobile lenovo vibe k4 from amazon (order #[protected] on 24 april 2016 by paying rs 11999/- through net banking and returned it to amazon on 2/5/2016. i didn't get the refund amount rs 11999/- till the date.
2) i returned lenovo vibe k4 note to amazon on 2/5/2016 and not replaced. still on 4/5/2016 again this item was sent by amazon unnecessarily (by order #[protected] though i already returned it.
3) very imp: at this time (order #[protected] amazon’s appointed agent (mob no : [protected]) delivered phone to my 12 year old son abhiraj kadam on 4th may 2016, which i have not ordered again. (from that day this agent didn’t receive any calls, but amazon must know the name & details of that appointed agent)
4) also while delivering, that agent didn't take sign of my son on his mobile. he asked name of my son only. he itself made sign. my son conveyed this to me as i was not at home.
5) on that day (4th may 2016) i asked that agent to take it back from my son as i have not ordered it again. immediately on the same day 4 may 16, amazon’s same agent (mob no: [protected]) collected phone back (imei = [protected]) from my son without giving any receipt.
6) hence i have returned the phone. (but amazon saying that you didn’t return the phone.)
7) it seems that amazon agent (i. e amazon), who delivered the phone, deceived us (i. e. my 12 year son) by taking advantage of the situation.
I. e. agent stolen it. i have imei no of that phone (imei = [protected])
8) i asked amazon to clarify the matter from their appointed agent (mob no: [protected]). i also talked to amazon customer care (i have recording of this phone). i also sent 6-8 emails and reminders. but till the date i didn't get the refund amount rs 11999/-. amazon can identify the present user and details from imei no. of the phone. but amazon not doing anything except useless emails.
Please give me the justice.
- nitinkumar murlidhar kadam, 2, venetian apartment, b/h shri guruji hospital, anandwalli, gangapur road, nashik - 422013 (mob: [protected])

Hello

Amazon.In not refunded my money rupees 1307, i have returned orders worth rupees 1307, no reply from amazon.In, i have sent several emails, contacted customer support several times, but no reply

Gopal
[protected]

I had an account with amazon and was happy ordering online. After a gap, wanted to order and tried logging in. That's when the issue started, understood from customer service that my account was put on hold. An american explained to me in detail in a very polite manner on what to be done. She said she would email me the resolution steps. Guess she missed. Then again when i connected, i was asked to contact [protected]@amazon.In
People who work there are so rude that they ended up accusing me, threatening me, treated me like am an untouchable and finally agreed the fault was on their end. Their company ceo mr. Jeff bezzos had written in a forum that amazon will ensure every customer is attended the right way and they can even reach out to him for solution. I tell you, it's all talks. He didn't respond to even a single email. I was contacted by two other people. Lady named sneha and a guy named aditya.
Sneha dropped one email not answering my concerns and she went on a holiday which was confirmed by aditya. Aditya tries to be rude again and miss spells my name and said boss can't waste my time replying to your email.
I have entire email thread of this unruly conversation. I want to ensure these guys never treat one more indian the wrong way. Let me know how to proceed.

I purchase the redmi 2 prime 23/06/2016. after one week mobile was automatically hang and switch off, blue screen. then i complaint the customer care. i complaint return pickup in amazon 03/07/2016, 05/07/2016, 06/07/2016, 07/07/2016, 08/07/2016, 11/07/2016, 12/07/2016, 14/07/2016, 15/07/2016, and 16/07/2016 but no one person pick this item. every time cancelled this pickup. this time i am very disagree and dis-satisfied. my mobile order id:[protected]. and gmail id:- [protected]@gmail.com

I ordered a dress from amazon on 11th march 2016. The order number is[protected]. The seller was thummar brothers and item name is "nk latest brown anarkali salwar suit". It was shipped on 14th march and delivered within a couple of days.
I placed a return request on 18th march since my wife did not like the design. It was reversed picked up by the seller on 29th march and it reached at the seller location on 1st april 2016.
I did not get any refunds and after waiting for almost 18 days, i sent a mail to seller on 18th april asking about the refund status. They replied that they will talk to amazon customer support team and let me know.
Again after waiting for 10 more days i contacted the seller. They replied "please return to a-234, new bombay market, near sahara darvaja, umarwada, surat-395010".
Even though the product is already reversed pickup by them 29th march and it has already reached them on 1st april they replied like this.

On 6th may, i raised a claim on amazon for the refund. Within a couple of days amazon denied the claim without any reason.
I contacted the amazon cutomer care again on 23rd may. They said they will contact the seller and i will get the refund within 48 hours. Nothing happened.

I again contact amazon customer care on 21st june and again the same reply from them.

I also sent a mail to the seller on 22nd june.
The seller replied on 23rd june that they have already refunded the amount to amazon and it is the problem from amazon.
Here is what there reply was
"order id[protected]:
1 of nk latest brown anarkali salwar suit [asin: b015ubde10]

— begin message —

Dear buyer,

Please call amazon customer support,
He will solve your problem because we already refunded your money but some other problems from amazon.

So please call him..

Thanks"

I forwarded this email from the seller to the amazon customer care ([protected]@amazon.In) as well as to the amazon buyer guarantee team ([protected]@amazon.In).
I also asked the buyer guarantee team about the reason why my claim was denied. I did not get any reply from them. I sent follow up emails to buyer guarantee team on 27th june and 5th july asking about the updates. But i did not get any reply.

I called the customer care again on 14th july and asked about the updates on the refund and the reason for the claim denial. They told me that the claim was denied because amazon buyer guarantee team sent me an email asking for some information to which i'd not replied.
I told them that i have not got any such email and asked them to let me know when was that email sent. They tried to check in their system but could not find any such email. So again no reason provided.

They told me that we are raising a buyer investigation now and the buyer guarantee team will definitely contact you regarding this within 48 hours.

It is again more than 48 hours and i've not received any communication from them.

I'm completely exhausted and frustrated following up on this and i really need a solution to this now.

Hope this might help.

Thanks,
Saurabh

Hi, i have bought "captcha 7 in 1 portable 4th generation mp4 player with video/audio player+fm radio+memory card support+voice recorder+e-book reader+image viewer" from amazon.in but got the product with a different color and malfunctioning power cord and headphone. the price i have paid for the product is rs. 999/-. as i wanted to get a proper replacement i returned package. but the replacement has arrived with the same issues, the power cord is still with wrong pin head. the price written on the replaced in voice is rs 500/-!! so it's my earnest request to take necessary steps to solve this issue else it will be really ill reputation for amazon deal.

Website took the order and thereafter issued the order no., later cancelled the order saying limit exceeded. they should have basically not allowed to select if limit was exceeded.
I was not informed about the same on my mobile number as i registered with them on mobile.
After contacting them they saying you need to order again and then further steps will be taken to get the product delivered.
How can order be placed if limit is exceeded? and if it is placed then how you can cancel without proper intimidation?

I bought lenovo vibe x3 . It was defective so requested return and amazon approved it.
Pickup was generated for 1st july 2016.
But pickup was getting delayed everytime...
After several complaints..Pickup was completed successfully on 7th july .
Its been more than 10 days but still they haven't initiated refund.
I have tried contacting them several times but evertime they give same reply "it will take 5-10 business days".
Pls initiate refund as soon as possible.
Amazon.in Order [#[protected] ]

I purchased a headphone. The headphone received faulty. I requested for return the headphone. And called to amazon customer care. The customer care officer told me that there is no pick up facility available at your billing address. And the customer care officer saying that the product to be send on my end and on my risk.
I am agree with amazon customer care, but if i will send the product then i have to charge in troubling and courier charge. And i have to spent my time also.
The amazon customer care officer saying that he give me only courier charge. Please solve my problem.
He is also wasting my time...
Thanks
Chandan verma

Sir i had pucrchased a laptop from amazon.in worth rupee 52834/- on date 10 may2016 order no "[protected]". i receive wrong product whatever i orderd, i complaint to amazon toll free no they asked me to return it back on my behalf and said we will refund your money when we will receive it. i had corior the laptop by bluedart by paying 1240 rs (they also promise to give back my freight charges also) on date 25may2016, they receive it on 28may 2016 but till now they did not refund my money. plz help

We ordered spare parts for computer such as ram, motherboard and processor. Each one of them came at different time. We cannot test these unless each item comes. Once every item came we tested and came to know there is some problem. We could not identify which part was giving problem. We then called technician who for various reasons took time to come. He checked and told ram is not working. Then we contacted amazon customer care. They told that return window expired and asked us to go for warranty service and gave us some phone numbers of corsair. But there was no response from corsair. So finally we landed with defective product which we cannot use.

Hi friends,

Here i am looking for your valuable support for some issue related to amazon company's online purchasing issues and making customer fool policy.


Your customer care services and cancellation of any product policies are totally waste for indian customers.
I had order one mobile by mistake thru amazon - we were trying to buy one mobile thru amazon first two three time we were unable to buy this because of transaction fail.
But then also we had kept the selected items on add cart. But after that we had change our mind not to purchase product from this site so were removing this product from cart but instead of removing they deducted the amount for purchase because what amozon app did, they had saved your detail in site and without that they are not allowing us order something or return from the page.

So when we checked and found that some purchase order already done. After that we had immidiataly contacted the customer case for cancellation of this order. But the customer care person unable to cancel this product and trying to give diffirent option for other purchase but then also we stick for cancellation. Then he suggested us to wait for 24 hours for cancellation, we had agreed for wait for 24 hours. He also said that he ia updating comment order for cancellation.

After what happin you don't belive after 24 houra we again call to amazon customer care, they said order is diapaching then only you are able to cancel and we we asked them for why this was not cancelled then they said this is not our policy to return or cancel any order i was total shocked how this is possible then he start arguing with us for the same.

Then we requested for transfer the call to suppervisor, then they transfer the call to mr raj for same issue we explained him as well but again we disappointed after hearing from him that he is aware for the case but can't cancel this order as this is in process of dispatch, we again asked him why this is in dispatch status we are already chasing for 3 days for cancellation of this order but he didn't listen our request.

Again he said when you get this order at your home you don't take this order. We said how this possible why you are not cancelling our order in starting stage. He didn't give any answer for solution.

Seriously if this kind of waste services are provided by amazon how they will serve our country for best services and so much diffirence in services as compare to other countries.

You are not helping customers and better services just you are interested for how to attract customers with some discount and after that how they make fool to them.

Thanks
Umashankar sharma
[protected]

Delivery date was 09 jul 2016. but till date, item not received. Order no:[protected].

Sir/madam

I am completely disappointed with amazon site. i lodged a complain yesterday against the hp laptop which i received was without the charger and i didn't open the laptop. today when a person from amazon came to take the replacement he told that it's a damaged laptop without a charger all o[censored]s were surprised to see the damaged laptop then immediately i called at your helpline number and asked for the replacement. he said my replacement will be done tomorrow as its a new complain of damaged product received is registered now.
I have spent rs. 43643/- on this hp pavilion laptop. i have clicked the pictures of this damaged laptop which i received in a pack carton of amazon. please find the attachment below. this is such a big thing which i never expected from a big site like amazon
Please i request to either change this damaged product with the new one or give me the refund. it's a big disappointment.

Date[protected]

From
Deepali

Order id[protected]
Purchase date: 26 may, 2016

Sir i book mobile back cover for rs500. but you gave 5.5inch cover but i ordered 5 inch cover so i returned my product. the delivery boy came and took product back. but still i am not refunded, i returned before 2 months but still didnt receive money back. this made me to hate ur sevice. pls refund my money soon as possible.

1. reminder regarding refund of order no[protected]
Pick-up date 1/7/2016 ref tracking no[protected] enclosed receipt)

2. not received refund for the order #[protected]
Pick up date 7-7-2016, ref. tracking #[protected]
Please see the matter urjently enclosed receipt)

This is my 10 reminder to u but no response from your end
I am planing to take advise from my legal advisior regarding this matter

Plz solve the case urgently

Hi i have give return request due to defective product, but amagesn agent devinder from gurgaon pahse 5, decline to come office adress, and told me to come on road... Its very - very bad serive, i am very frequent buyer of amazon..


Ashish kumar
[protected]