Amazon India Complaints & Reviews

I ordered a Moto g 4 plus phone and I received a defective piece. I placed a return on the same day itself. Now when I tracked the product it is in delivered status but I haven't received the phone. Moreover the customer care executive are very unhelpful and not able to give any information. I checked on the courier website and it shows that the product was returned back. When I called amazon they are not even aware what's happening. Moreover, I have already paid for the phone.
Very bad service and response. No reliability

I ordered oppo f1 back cover as it is a combo pack and i paid cod after receiving courier, but after that which i ordered i got only one panel not 4 please look after that every time same issue. Please find the link below of that order
Order detail :- oppo f1 ultra slim bling metal aluminum alloy frame mirror acrylic plastic back cover case-rose gold
Link =
https://www.amazon.in/gp/css/order-history? Ie=utf8&ref_=nav_gno_yam_yrdrs&openid. Assoc_handle=inamazon&atoken=atza%7ciwebij_ej58ufh1q3s8yavr7cruobihjpc6shjngbeo9...⇄ Claimed_id=https%3a%2f%2fwww.amazon.in%2fap%2fid%2famzn1. Account. Af7ouf3ojksf2w4azxnpsyya226q&openid. Identity=https%3a%2f%2fwww.amazon.in%2fap%2fid%2famzn1. Account. Af7ouf3ojksf2w4azxnpsyya226q&openid. Mode=id_res&openid. Ns=http%3a%2f%2fspecs. Openid.Net%2fauth%2f2.0&openid. Op_endpoint=https%3a%2f%2fwww.amazon.in%2fap%2fsignin&openid. Response_nonce=[protected]t09%3a18%3a33z[protected]&openid. Return_to=https%3a%2f%2fwww.amazon.in%2fgp%2fcss%2forder-history%3fie%3dutf8%26r...⇄ Signed=assoc_handle%2catoken%2cclaimed_id%2cidentity%2cmode%2cns%2cop_endpoint%2...⇄ Pape%2cpape. Auth_policies%2cpape. Auth_time%2csigned&openid. Ns. Pape=http%3a%2f%2fspecs. Openid.Net%2fextensions%2fpape%2f1.0&openid. Pape. Auth_policies=http%3a%2f%2fschemas. Openid.Net%2fpape%2fpolicies%2f2007%2f06%2fnone&openid. Pape. Auth_time=[protected]t09%3a18%3a33z&openid. Sig=stpsmtmabpshzmo2vf4bau978qh9h6v%2ffagyrmjkh24%3d&serial=&

Hi team,

I had received the order (order id:[protected] partially today.
Among the two products, the parcel was having only the 6 pc set of scissors not the morn sun circle cutter.
But in the delivery note, you had mentioned that the both the products were delivered. it is not like that.
Kindly note it and resolve this issue asap.

Thanks and regards

K. thanumoorthy
Nagercoil
[protected]

I had ordered a blazor but vn i received the delibery it had some dress with some tamil nadu address i returned it there and then also i called the customer care and told tem about the incident aince i wanted to wear the blazor on 5th july and requested them if they can provide a swift delivery within a day of the same product that to was unavailable no compensation for ruining my plans and wasting my time all i get to hear is i need to order it again this is worst service i have ever experienced i t would rather b better had i ordered it from flipkart which i did right now i would never recomend amazon to any of my frends i might not even order from u guys in future in a service industry the quality and time of service matters n u guys have shown a highly unprofessional behaviour ty for the inconvinence and not even redressing it or compensating it

I hv purchased in the month of mar 16 mobile from you soon after it was found defective went all the way to service station in the month of april 16 before 5 p.M not refused to accept on the pretext that it was late when on the web site it is given 6 p.M. Went second time & handed over mobile on09th june 16 under serial no [protected] advised to collect after 20 days but so far not ready. Pl ensure u give prompt service service delayed is service denied. Pl expedite regards

Dear sir /maam
"your order with order id[protected] has been successfully placed. please check email for more details. thank you for shopping at amazon."
This was my order.
"your package with sanjana collection women's princess cut dr... was refused at the time of delivery. if you have not refused the package, please contact amazon."
I received this message. the agent didnt evrn bothered to come to the house. i have also ordered a book from amazon which i am cancelling now.
Very dissatisfactied.

Dear Sir,
I returned the Autofurnish universal silver stainless steal travel mug on 4th may 2016. vide your receipt no. AWB#[protected], Order no.[protected], original envoice# 97657.
It's almost two months now, I have not received the refund or the product back till today. I requested earlier also many times but no response at all.
I request you to kindly send the refund/product immediately without any further delay.

Regards
Brij Arora

This is with respect to purchase of Titan Watch from Amazon (Order ID[protected].

MRP on the product (Rs. 6995) is not matching MRP/Price Paid (Rs. 8495). We have attached the photographs.

We feel cheated by Amazon and when informed about the same, Amazon instead of apologizing and providing the refund and asking us to accept 1500 Reward Points.

Reasons stated for such a blunder are as follows by Amazon -

1. Time lag in updating prices post changes in MRP
2. Product belonging to a different batch
3. Manufacturer specifying different MRPs in different regions

Whatever be the reason, these are operational issues and are none of our concerns.

Request you to assist us in getting our refund.

I have ordered 1 jeans with order id[protected] and i have paid that money with credit card and they delivered my product with the given address after receiving the product i found that it is to small and i have requested for return and as per there policy it should be proceed with in 2 to 3 days but 1 week has passed and yet now they have not taken the product returned back and not refunded my money and now saying that via mail our courier partners as the service is unavailable in your area how's this possible.They can deliver a same product with same address but they cannot come for return with the same address .

This is with dis-satisfaction i am writing for the above mentioned order number.

I was expecting this order to be delivered today, however to my surprise it shows returned, REASON (Customer declined) .

I never spoke to anyone, no one called me, no one came to my address.
When is had a chat immediately the rep said it will be delivered by 8:00 pm today, however again no one called.

When i called customer care, and spoke to Supervisor who said it my mistake, and was very rude not helpful at all, Supervisor not willing to understand.

I have placed multiple orders with Amazone in the past and was delivered without any issue, as per the supervisor, one of the digit was incorrect, and shipper calld that number, my question is how did i receive my previous order and if my number was incorrect why did it send a confirmation after i placed an order .I had great regards about the service, however i am displeased and have made my mind not to do business with you guys anymore, will put across words to all i know to be aware of how you guys treat customers who believe in you an place orders on your website .

Team,
My Name is Kodeeswaran Last week 25-Jun i has ordered one crompton pedestal Fan. it was i received on 29-Jun have a very damaged condition,

This is first time i used amazon for online purchse while received with damaged condition i am very much disappointed, so i has raise the complient for return,

At the time seller called me asked the details i am also explained him about the dameges clearly sent the photos also through whatapp, then he also accept for return and told to me i has authentication for return amazon people will guide you like that thsi conversation was ended with seller and me.

But today morning now i called to amazon customer service about this problems they are directly telling you should return this product by post or courier!!!

If i have a time for going to post office or courier office why i am purchasing in online ????? for this things we directly going to market and we can purchase??? why we people belive on you thsi is not a right way to run the business,

While ordering time your person coming and delivering means incase of this problem also your person shiuls come and support us for everything we paid money know.

If my problem not solving in couple of days i will strongl suggest to each and everyone Won't & Don't use this amazon..Do support and clear ny issue asap.

Regards
Kodeeswaran
[protected]

I have a ordered a mobile phone for my brother but received an empty box. It’s very awful &. I am very disappointed. I have complained thrice but still not getting proper resolution .I request you to provide my refund or else deliver the mobile phone to requested delivery address. So many Emails i received but no response even they have not called me to find out exactly what happened? Third class service i am getting from Amazon. They are just showing that it's a good company but the answer is NO.
Please resolve my problem as soon as possible as I am following up with Amazon since 20th June’16.

I have a ordered a mobile phone for my mother but she received an empty box. And its very awful. I am very disappointed. And i have complained twice but still resolution is not being provided to me. And i request you to provide my refund or else deliver the mobile phone to requested delivery address. Or else i will charge you for penalty. Please resolve my problem as soon as possible.

You have debited my account on 1-7-2016 my account[protected] with canara bank kedinje branch with rs, 6908-82 without any of my order, mandate/permission. proof attached. the narration is given by you as no.[protected]: primemembershipamzn.com/primewaus. this is nothing but fraud.
Evev though i have been getting things from you on payment first basis, that doesnot mean you directly debit my account without any reason.
I have no interest in your company to become member or any, please refund the amount forthwith, or else the matter is legally procured, however copy of my email sent to concerned govt section.

M s bhat [protected]

I have complained three times before about it the Amazon Kindle product's misleading advertisements and their sales page on the e-retail site about Kindle Paperwhite's description.It has no similarity with the product that I received. Amazon's representative called me after the first complaint and verbally abused me for complaining. This is the second time I am complaining about the verbal abuse and their unwillingness to take back the product which shows the replacement or return time till 7th of July.
The number that Amazon used to abuse me was 91-[protected]. He spoke in a very indecent manner and cursed me for complaining using my mother as a point to attack. Hope you understand that I have paid in full wishing that I would get what is been promised. now they are not refunding or replacing the product but threatening me for complaining. I am willing to pay more but I am not willing to take abuse from the seller. I wish to have justice. Please help me get it.
Further, even after complaints the Amazon India brand is not responding to my queries except for abuse. Is this what Indian business is supposed to do with their consumers? Is it the way to behave with clients from whom they have taken money for a product and service but has not delivered as promised. Their misleading campaigns and verbal abuse to consumers should stop and this I request to the current dispensation to take a note of and act. Being a consumer in India is so unsafe, I had no idea of. Had it been so I would have never ventured to do purchase from Amazon India. I want my money back and want the perpetrator to be punished for such filthy abuses.
I promise to go to the end of it even if I need to visit the ministry personally. I wont take such abuse and lie with any compassion, whatsoever.

Regards,

Rhetabrata Banerjee
[protected]
Kolkata
[protected]@gmail.com

I have place the order #[protected] on 24 may 2016 and i received the product partially defected so i raised return request on 8th may 2016 after that sellers contact me ask me to not return the product because only 1 day left from last returning date. After so much discussion he said ready to pick the product and raise a ticket for same. But after so many emails and call till now my product is not return and no refund made and reason they giving is return date is expire which is totally false. I made a request within a timeline if action is not taken it should not be customer responsibility. Now amazon also not refunding the amount and said "jo karna hai vo kar lo ab kuch nahi ho sakta" bull line. I was regret on my decision to choose amazon for shopping this is second time i faced same kind of issue. I am looking for fruitful decision.
Email id: dips. [protected]@gmail.com

I had purchased a digiflip pro tablet in January which have the 6 month warranty. That product is not giving the desired service as the battery backup is worst than anything.

I talked to amazon customer care, one of them is saying it have 1 month warranty left and another one after two days is saying there is no warranty.

This is how amazon is fooling their customers.

Product Name: Digiflip Pro XT712 (2nd Gen) 7 inch with 3G Calling Tablet
Order ID:[protected]

I have not received my pantaloons voucher purchased on 18th June-16, Though I received several calls from delivery boy that it will be delivered today or tomorrow but still I am waiting for the delivery. I have called to the customer care several times since one week and they all are promising me to be delivered today or tomorrow like the courier guys but still I am waiting for the same in spite.that my voucher is lying in Delhi itself but it can't be delivered to me now I am badly frustrated with this service and this is my last try to get it receive if it will not deliver anymore.
I have to complained it to the consumer court. So requesting you to please get it done at the earliest. otherwise I will sue on the Amazon.
Name Nitesh Nikhil Blyth
mob [protected]
address 198/b sham tower patparganj vill Mayur vihar-1, pin 110091

Regards
Nitesh Blyth

The advertisements shows that we can buy and return goods on Amazon e-retail services. However, the kindle paperwhite model donot contain any description of the product about its features of wether there is a inbuilt resolution to help readers to read. The advertising are misleading which shows that even in the dark the device can be used. There is nowhere mentioned that if I open the kindle box it can't be returned. The company that I paid for a product is cheating me by false propaganda and now they are declining to replace the product citing that if the box is opened it can't be replaced. There is no such information given in any page seeing which the product was bought.
I feel cheated and being scammed by this retailer.My prayer to the government would be to take action and investigate how much of false propaganda they are doing via their advertisements and what they are describing in the product description. The cheats have taken INR 6000 from me and now is declining to replace the product. This is a gross violation of their propaganda which is false and their return guarantee that they promise to their consumers. The portal shows that I can ask for refund or replacement till 7th of July but the consumer service department is not taking my request and denying to replace it. Please help. I beg you.
Regards,

Rhetabrata Banerjee
Kolkata 59
91-[protected]
[protected]@gmail.com

I recently got a gift card from my company to buy Arrorw product and get rs 1000/- flat off on the product. I ordered 1 shirt that cost me rs 1299/- and I applied the code and got 1000 off, I paid rs 299 via card. The shirt that was shown in the picture was too great and was looking very cool but when I received the item it was very dull.
Then I thought to replace the shirt with another item but I didn't got an option for replacement, it simply state to return the shirt. I returned it but didn't got my gift card back to my account. I spoke with many representative about it but all said they can't give that. So if I got that gift card from my company and then why can I get my card back..?? I also said to send me the shirt back to me I'll not wear it but keep it with me and then also they said they will not send the product back. I mean I only shop online and that too from Amazon or Myntra only but now I think it's high time to not to shop from Amazon anymore.
Just requesting to refund back the gift card or send my shirt back.
I thought Amazon is a very good site and I used to recommend to other's as well but I think that's a very big mistake and will not sugget to anyone nor will say to anyone to shop from Amazon.

Thanks®ards
No need to provide my name