Amazon India Complaints & Reviews

I purchased moto g4 plus and due to overheating issue i apply for replacement on 18 july and from that day only my amazon account has been on hold.
They tell me to mail the mastercard details, but the fact is that i never purchased item by mastercard.I pay only by cash on delivery .
This is the worst company i see in my life.
Please please help me regarding this.
I will be very thankful to you.

Order #[protected]
Shipped: jul 23, 2016

Guaranteed shipping speeds and delivery charges
Not delivered my laptop after make full payments.
Without any reason not delivered my item. they not provide any courier contact number when i contacted to amazon.in.
I order placed with guaranteed shipping speeds and pay extra.
So beware from amazon.in
Before placed order think thousands times where going your hard earn money.

I had paid for an order#[protected] of rs. 1549/- from amazon.in on 7th of july 2016. and i had also cancelled the order before it had arrived. the refund took almost ten days to process and finally they had sent me a mail on 18th that the refund was initiated. it is 25th july 2016 today and till date i have not received my refund. the process described below in the mail sent by amazon was followed by me, but the bank has informed me that they cannot file a charge dispute on incoming amounts from a third party. further escalation of this matter to amazon resulted in them suggesting the same method given in the email which was useless. now i am left with loss of money and further loss of time due to the negligence of amazon.in

Mail from amazon:

I have checked your order details and found that the refund of rs 1549.00 has been already issued in your credit card/debit card account on 18th july, 2016.

As per the time frame the refund should credit into your bank account with in 2-4 business days.

As you have not yet received the amount, i would request you to please contact your bank with the reference number and ask them to locate the amount.

The refund details are: authorization code for sale transaction 009095
Refund reference # 74332746201620005290741

Please follow the below steps:

1. contact the customer care service of your bank and ask to file charge dispute.

2. file the transaction dispute as "refund never processed."

3. on doing that, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.

4. if your bank is still unable to locate the refund even after filing transaction dispute, collect the transaction dispute number from your bank and send it to us as reply to this email.

Cheating discount prices in Amazon app
On sony 32 GB black coloured product they showed us it's price is 1000 rupees but actually mrp price 750 /-

I have purchased 8 channel relay control panel plc relay 5v module with optocoupler for arduino avr arduino raspbe... qty 5 numbers and the product has been deliverd, but the invoice for the same has not been updated or available. the same has been sent to the amazon team on 18th of july and they are still waiting for the invoice from their seller.

As i ordered on bag worth rupees 1199 and it was pink in colour
while they delivered me white in color which is cheating and insignificant

even when i called them they asked me to courier that back to merchant return address but while i asked it if the courier may not delievered to that than they said we are not responsible while they are making 30 days return policy why they are not full filling that .

From past 25 days i m contacting amazon customer care to refund my shipping charges of rs90. They are just giving fake promises that they will pay by cheque ..bt still no cheque has been provided.. I m fed up of this type of services .. And very rude behaviour by customer executive ..plz take strict action against amazon company . nd tell them to provide me with my shipping charges and compensation

This complaint is regarding to coolpad note 3 plus (gold)

Name-lovey raj bansal
Billing address - jiwaji ganj opp. police chowki lashkar gwalior 474001
No.-[protected]

The complaint is for the time management and the behaviour of the delivery boy

I have buyed coolpad note 3 plus gold and after some time getting some problem in it i make a replacement request after 4 days my request has been accepted afte more 4 days they had make a pickup after pickup

After 3 days i have called amazon costumer care for the new product delivery

And i have made more than 8 calls for the product delivery but they cant understand

After more than 1 week i got the product after facing so many problems

The after the delivery man came from amazon transportation service the way of talking is very bad of the boy the uses bad languages and making force on me to sign on the delivered comfirmation paper without giving the product

The main problem is the time management and the delivery boy behaviour

Amazon rating 0/10😠

I have placed an order to have the laptop from the amazon online portal. But when i got the delivery i am seeing that it is old and used. (Attaching the screen of product).

I only had the good experience with your online presentation. But on the ground (During product delivery) it is short o[censored]sed product delivery. So i am loosing my faith with amazon.
Delivery person has also taken product picture.
Attaching some snap..

Below are my product and order detail:
Order id[protected]
Lenovo z51-70 80k600w0in 15.6-inch laptop (I5-5200u/4 gb/1 tb/win 10/amd meso xt ddr3l 2g), (Black)
Serial no. = 11212959
Vat/tin number : [protected]v
Cst number : [protected]c
Invoice number : mh-bom[protected]

Regards:
Jitendra

With reference to my order id[protected] i have registered a complain since 50 days ago for which i have not get the resolution.
After receiving refund initiate email amazon account specialist is not ready to refund the money.
Instead of giving answer & refund they are sending emails in improper way.
It's a mental harassment & pathetic service given by amazon.

Recording order i'd no[protected], i received mobile on 16.07.2016, i'm using it for only past four days but i'm not statisified with this mobile, because it is producing a lot of heat while using call, internet, charging, etc.. It raising too much of heat, it is very harmful for my health, so i'm not satisfied with product, i spoken to your customer care person they are telling that they going to replace the same moblie, i want cash back or any another brand mobile. I don't want the same moblie, i'm waiting for favorable passitive reply.

Hello sir,
I vipul tiwari (Mob-[protected];him city madiyawan sitapur road lucknow up 226013) purchased a wd 2 tb hard disk from your amazon website. There was some problem with product. Product has not a sticker. I told my problem to amazon then they filled a a to z claim. And told me to wait for 15 days. After 15 days no solution was there then on 19 june they claim a guarantee form and told me to wait for again 10 days. Ok i waited. After that no result. And in this time when i called amazon, they gave me only a next date or some more time or wait for 48 hr. Again after 10 days no solution and they gave me again a new date and told me to wait for some more time. Ok. Again in july when i called them then your senior executive mr. Amit promised me that with in 3 days refund will be in your account. Again no solution. Again when i call amazon on 9 july then you again told me that i m filling guarantee form and wait for 10 days.

Again they was asking me to contact to manufacturer. I contacted with manufacturer they said that your product has no sticker so no warranty. Now amazon is not doing any thing. Please help me

I am writing this mail as i feel like being cheated by amazon order no[protected] and still dont know how to get out of this, the worst mistake to order an television worth rs 20k from you, after this experience i think amazon is not write platform to go for online shopping. Let me tell you the way you treated your customer:
1) order was placed on 12 july and delivery date was committed by you guys as 20th july, till 19 of july there was no tracking update about product on your site, i called you guys almost 10 times in this period every time your representative assured call by next day as that moment he himself have no clue about where the product is, but a call never came back.

2) on 19 july your site updated product as been shipped from gaziabad, initially in one call your representative told product is coming from banglore which seems to be know as lie (Still is does not matter where the product is coming from but u should give right information).

3) gaziabad to shimla is hardly 10 hrs by road you people took four days to deliver the product with no update on your site about its tracking and again when i use to call your representative like always have no clue about where product is.

4) finally product reached today and on opening it there was a big crack on screen on looking it seems like it has not happens in delivery but the defective product was packed like this by your seller m/s cloudtail,

5) know i dont know what to do dont have trust on you guys, whether you will give the non defective product on replacement, and my money is already blocked with you as i have made the payment on 12 july itself by credit card.

I have asked for replacement of product but trust on amazon is totally gone, cant believe that you can send a product which is damaged so badly to a customer, what was your seller m/s cloudtail thinking while doing such a thing.

A television that i could have brought n a singly day by going to market now already 14 days have past and i think i will get it know at my home after a month. Your site is good to buy only less expensive items, just resolve this issue and will never buy any expensive item from you again.

I am sure you wont even bother to reply for this mail, but i dont care just send the right product or i may raise the issue to higher level.
Talked to your senior leadership people mr prashant d who told he will personally look into matter and call me back but no call came back.

Attachment of product you delivered are attached in this mail kindly see and send the replacement.

Regards
Sahil dutta
Email id : [protected]@gmail.com
[protected]

I ordered a screen guard called cellbell tempered glass screen protector for motorola moto g4 plus and my order no. Is[protected].
It delivered yesterday and instead of taking 199rs, that person took 220 rs. I wasn't there at home so my mom took it and she was unaware about the exact price.
When though my mom insisted him that price in website is 199rs, he refused and said that price is 220rs only.

Sir
i order one mini pico machine but amazon online shoping send me a wrong item i paid rs.220 rupeesmy a/c online paid sir i wandt to returen this wrong item and returen my rs.220 rupees

Team,

Totally i fed up in this 3 orders and also amazon service,

I have ordered one mobile on 14th june that order has canceled due to some technical issues,

Again i have placed the ordered for same samsung galaxy j7 sm-j700f (Gold) on 17th, but till now (23/7/2016) i did't received any update, (Till now that sealer is having stock) and that 1st order amount also i have not revived.

Other than one more order i have placed for mobile cover, and i have received but fully damage condition, and your team have confirmed today 11 hr's to 14 hr's courier person will collect the damage product for replacement but he did't collected,

I am sending daily mails also i am spending around 4 hrs for following this so i need this three items, also total amount i need back is it possible to get from amazon, because i have not received any solution for this form amazon also i have communicated around 32 mails i waited 10 days for this, so some one need to be tack care of customers but amazon is not tacking care of customers if you hear my all calls you know that.

And i need this samsung galaxy j7 sm-j700f (Gold)

1) order#[protected]


2) your return pick-up is scheduled for: saturday, jul 23, 2016, 11:00 - 14:00 the phone number we've given to the carrier for this pick-up is [protected]
Pickup address
Alagappan. R
Aegis ltd
3rd floor gayathri building, technoparkcampus
Thiruvananthapuram, kerala - 695581
Phone: [protected] pickup time:
Saturday, jul 23, 2016, 11:00 - 14:00 tracking id:
[protected]

3) ordered on 17 july 2016 order#[protected]

Alagappan. R

+[protected]

Hello,

Everybody be warned that Amazon is just another Indian company and has all the corrupt backdoor tactics that Indian companies use; Two of my orders for books, were cancelled unilaterally- the first order for a french book for my daughter was cancelled by someone (mostly the seller) calling the call centre and cancelling-I only got the cancellation email without assigning any reason. Clearly an illegal tactic with impersonation and with Amazon's connivance to keep the seller's rating up[protected].

In the second order,[protected], the buyer called me and told me that there is no stock. I requested that the same be mentioned in mail. He did not and cancelled the order from his side.

In both cases, Amazon has given a fishy advantage to the seller so that they can treat customers like crap and still keep their ratings up. In short, the ratings are being manipulated by Amazon and its shady sellers.

When you call they promise a lot of rosy things but it is just another Bull company guys. They side with their shady and crooked sellers more than protecting their buyers' interest.

The package with tracking #:[protected] is out for delivery since yesterday. The delivery man promised yesterday, ie, 22/7/2016 that he will deliver within 1 and 1/2 hour, but has not delivered. Today, ie, 23/7/2016, also, i have phoned him twice once at 1.30 pm and 6.30 pm, but he has not delivered the item still.
Kindly instruct the concerned delivery man to deliver this package urgently.

Order ID:[protected] from amazon.in . I have been contacting them for 5 days and everytime they say It will reach in 24hrs and they have escalated the issue . please help me. the set is very expensive and I'm not getting any good response from them

Bought a citizen watch on 10th july at about 45% discount on amazon.In
Expected delivery: 15th july.
First deadline missed, 2nd deadline set as 19th july
2nd deadline missed, over chat 3rd deadline is set on 22nd july
Missed again, now i am being told that the item is lost so i need to place a fresh order. Money is being refunded within next 7 days
But problem is, the current price is about rs.10000 for the same watch. Why would i pay 10000 for something that i paid for @ rs.5500 (Approx.)
Also, because of amazon i lost a chance to buy the same watch at a discounted rate from other sites like flipkart.com & snapdeal.com. They also had similar discounts going on at that time. But now the sale is off from those sites too.

So for amazon.In i not only lose a chance to buy from this watch at a cheaper rate, i am also likely to be charged by my credit card for the emi option i chose while paying.Net net i lose on every ground.