Amazon India Complaints & Reviews

Sir, i have purchased the refrigerator (Whirpool 3 door) form amazon india,
It is mentioned in the product that refrigerator "use less energy than a cfl".
But my electricity product get more than doubled. Also i face many problem time to time.
I posted the review with 1 star rating but they have not posted the review and said that it should as per there review guideline. When i call to cusotmer care there executive are not responding properly & said it is your personal review not a product review.
I am attaching herewith the mail forward to me by amazon india regarding my review.
Please take the necessary action & investigate how they are cheating the honest customer.

My wifes signature is forged by the logistic team. Though the product was not delivered to me, it was reported to be delivered by the courier team. My order id was ORDER #[protected].

Amazon is claiming that the product is delivered and signed by the customer. I completely disagree about the claim. Please make the arrangement to show the same signature to me that you are claiming if you have guts to do so. Else I will forget about this order as I will be loosing only rs 300 but will be saving a lot by black listing or giving least preference to amazon while I shop online.

Sir,
I had placed this order as mentioned below which has not been delivered till date :-
Order number:[protected]
• manchester united football club official soccer gift mens polo shirt black xl will be shipped to shanborlang thangkhiew by football shop online.
Estimated delivery: aug. 31, 2015 - sept. 15, 2015
Kindly look into the matter at the earliest possible.

The way munazza took the call was excellent and more over she gave me a proper resolution with an email as a proof.
But the guy named satyam k. With whom i had a word yesterday was sounding so robotic and a lier he said that i have successfully placed a replacement complaint but he didn't i asked him several times that i want a mail or msg as a proof but he denied and said that we dnt send any msg or mail when we forward a complaint my father who is a sugar patient had an appointment in hospital but instead of going there he was waiting like an so i want a strict action towards that guy named satyam k. And a revert back by amazon team otherwise i will share this experience with everyone on facebook so dnt let me do this just because of that stupid robot i dnt want to ruine your image.
And tge product i ordered was phillips music system and i recieved a defected piece
My registered mobile no. Is
[protected]
Email-djain3678. [protected]@gmail.com
My name - dhruv jain

Your comments were: "battery is not available, i orderd black color and i got white color, i return it on 10 april i also sent of receipt to amazon by mail but i got that return because courier person did not find address so i called to amazon they told me don't mind do it reship so that i checked product very well way and packed in very well way no way to damaged in courier, and sent receipt to amazon, but seller saying lie and send me wrong images and he print out his own address and put it on other box that one i did not sent him, he sent me wrong images, seller don't won't to give me refund and cheated me, i first time buy from your site and cheated by seller, now i have fear to buy from your site because i cheated by seller, so kindly i request to you provide me refund or replacement, i hope that you will solve my problem with my satisfaction."

Dear team,

My order date was 14-oct-15 order #[protected] *

Kindly confirm when will i receive credit of promotion offer for making
Purchase from hdfc credit card. The credit was supposed to be posted in
January 2015.

My credit card number was updated and i have provided the details on email also but the email service team is having poor knowledge and customer service.

I am running for rs.1500 cash back from amazon india pvt ltd which was supposed to be posted in credit card from which i made purchase.

The following response i received recently on 26th may 2016 from amazon team. Please read:
_

Hello,

We are writing this email regarding the cash back inquiry of on your order #[protected].

We have an update from our promotion team cash back has been sent to all the eligible customer's on 17th jan 2016.

Since we had processed all the cash back, i'm sorry, but we can't offer any additional insight or action on this matter.

Thank you for your understanding.

Warmest regards,
Faizan s
_

Since several months i am following amazon india and have emailed also several times since january 2016 but no resolution has been provided till date

Regards
Shiv

I purchased kimberly blue georgette embroidered anarkali suit (Semi-stitched) having order no: order#[protected] from amazon.In. I received delivery on 7th may 2016. On finding the item defective, on the same day i requested for return.

The delivery boy took shipment from me on 8th may 2016. I have retained return slip with me. It has been more than 2 weeks some 18 days but the seller is not ready to refund my money, stating they have not received the shipment.

I have provided the proof that i have returned their item. It is no more with me. Seriously i am using very generous very decent language to narrate the attitude of this seller. I mean is this the way you do business? The very first rule of business is honesty and mutual trust. I am requesting you over the mails, giving proofs and humbly asking for refund and this particular seller is simply in no mood to refund my money.

I want my money back!! That's it!! Iif there is any official mail id, i can share the scanned copy of evidence with me. I mean.. This is not good for reputation of amazon in india. Trust me, such incidences are good enough to make you look for other e-shopping sites. This will make me lose just few bucks but dear seller your reputation is at stake!! And amazon india please verify your sellers through some honesty test in beginning :).. U have garnered an army of bloody cheaters!!

Full details of seller:
Look n buy
2035, shree mahavir textile market
Opp. Bhaktidham temple
Surat 395010

I am attaching return slip after removing my address details from it.

Dear sir/madam

I have ordered (Order#[protected] online xiaomi redmi note 3 on one day delivery with extra charge 100 by www.amazon.in but your (Amazon) representative not delivered it on time.
When i call on customer care they told me that they will refund only 100 rs etc.
My dear if i need 100 rs refund so why i order on one day delivered.

Resolve my issue asap and revert me soon.
I have to delay my flight also for waiting this phone.
My work suffered.
I waiting for a good response from consumer forum.

Thnak you.

Regards
Nitin
[protected]@gmail.com
[protected]

After many times of conversation with amazon i.e. in step wise
1. i ordered a sports shoes of adidas due to size problem i returned
2. they told me that please update your account on amazon your amount will be refund in your bank account. i updated immediately
3. after 3 to 4 days again i talked them they told me that due to some problen we can not send your money through account. we issued a cheque name of ravi pratap rao then again they reissued the cheque in the name of ravi kumar rao.
4. i talked them after 15 days they told me after 5 to 7 days more your cheque will reach.
5. again after 10 days means after 20 days of reissued cheque i talked them they told me that we change your procedure we are going to send your money through bank account. in 3 to 4 days your money will be in your account.
6. again after 4 days i talked them they told me that in 24 to 48 hours your money will come.
7.again after 48 hour means today i talked them they told me that today we have issue a cheque that will reach in 15 daays.

that is all conversation with amazon . i dont undertand your procedure and carelessness of your employee.
plz resolve my problem.
do not break my trust with amazon
thankew

Im very sad to inform that Amazon policy on customer satisfaction need to be revised.The issue is i ordered a slipper and i was about to receive as it reached my city and i came to know that it is been in process to return to the seller. I dono the reason and they themselves did this without my knowledge.When contacted amazon customer care they said the product is damaged and once it reaches the seller the amount will be refunded. It took 3 days to reach my location from seller. Now it is 4th day after the return request still the product is in my city and also i didnt get the refund. When contacted customer care he(Prakash) was speaking very rude. I calmed him and again asked reason for delay. He said that information is not available with us and i raised a complaint and will mail you reg this. I asked for complaint number for tracking because two days back i raised the same issue and i was told that complaint is taken but i didnt receive and resolution so i asked. He said as per amazon policy we are not suppose to share complaint number to customer and we will mail in half an hour he said. Still im waiting for the mail. Im not sure i will receive the refund or not. Amazon policy is very very worst in this case. I have face similar issue with amazon earlier so people please be aware of these issues and escalate it immediate. Else you will lose your money. They wont care about customer and their problem. My amount is still with amazon for 8 days. Like this they must be holding many customers amount and they earn interest from the bank i guess. Please be aware guys.

Actually i ordered samsung 9000mah battery on 10th may 2016. But product did not delivered till now means 26 may 2016. I called customer support they told please wait some more time. Like that i called so many times but problem is not solved. Then i asked refund, but they told only when seller initiate refund then only they give because they have option to cancel the product and refund money. What amazon rules in india, only in our this type of rules works not in foreign countries. Thats why india is not developing, because they don't have fear about courts and laws. For refunding my own money they are taking one month time.
One thing after raising complaint their backend team will contact you and time limit is 14 days after that only they provide resolution see what bloody amazon rules not only amazon almost all e commerce companies are doing this except flipkart company which is very good

For example :like me some 10000 people bought different items which cost approximately 300 rupees total how much 30, 00, 000

1 product =300 rs
1000 product = 300*10000 rs
Total = 30, 00, 000 rs
It will take 5 to 6 days for delivery, if not delivered to get refund they take 2 weeks for verication, again for refund it will take again 3 to 4 working days. After all these burdens you will get money finally after 30 days approximately


Ee how they are blaming customers and doing business with customers money, getting profits with out investing single penny, please startup companies guys in india learn this technique to improve your business quicky and fastly. Please take this case efficient and promote this to get awarness in people

Hello friends... I was order a hair trimmer machine from amazon and it's delivered to me defected products its not working and when i refund this product's amazon provide me a code and its expiry date is same day when i was refunded and big thing is that when i put this code to purchase another products its showing invalid code... Its big jock from amazon... I request to all the indian user don't trust on any that company who's out of india they all are fraud... http://www.amazon.in/

I have returned sony xperia z5 dual (Green) with order id[protected] worth rs 42, 285 to amazon, i have self returned it and it was delivered on 11th may to their warehouse. But they haven't refunded my money. And now they have blocked my amazon account.
They have looted and grabbed my 42285 rupees.
Please do something against them and help me to get back my money...
Order details, return shipping details and returned shipment drs attached below

The product which i have ordered from the amazon is damaged and i have gave a complaint against the product for pickup but the pick up people are not taking the parcel and i have contacted amazon customer service centre for so many time but they are not solving my problem.and they are giving me diffrent times but at tht tines also the pickup is not done and ive been in trouble for last 3 days and the product is of Rs 6162 plz plz do someting..

Moto g plus, 4th gen (Black, 32 gb[protected]-9670739
Arriving today: your package with moto g plus, 4th gen (Black, 32 gb) will be delivered by amzagent ([protected]). Track http://amzn.In/ery9hdb. Monday morning 23rd may 2016 - order placed on 18th may

Your package with moto g plus, 4th gen (Black, 32 gb) could not be delivered as addressee was not available. www.amazon.in/track monday 23rd may evening.
The person was at home all the time.

I called customer service 2-3 time to make sure it delivered. I was assured and the address mentioned is a regular amazon customer himself. I talked they said it will be done tuesday morning that's today, the same thing happened. Now i got an sms and the number mentioned is someone else, and i almost had an spat with the person its an anonymous number.
Arriving today: your package with moto g plus, 4th gen (Black, 32 gb) will be delivered by amzagent ([protected]). Track http://amzn.In/ery9hdb.Invalid number.

Your package with moto g plus, 4th gen (Black, 32 gb) was refused at the time of delivery. If you have not refused the package, please contact amazon.
No one went for delivery.
Its a prepaid package why would it be refused. Also this has caused alot of agony and bad faith on your brand.
The same thing happens with the lenovo k4 note which was ordered earlier.
The phone was a gift for my wife, so much delay has made it a very bad experience for my family, my wife is using a make shift phone.
I am sorry to say this is not the kind of service ia expect and lie i expect from your company.
Please check this and update

I ordered an ultrasonic gess685 ultrasonic beauty device multifunctional skin care face arm leg waist hip skin sliming massager salon massage machine from amazon india.

But we found as per warning in the equipment it was not suitable for our usage for knees massage & this fact was never shown on the website.

Their web site does not show the medical warning saying that not to suitable for knee message where as the product literature clearly shows that it shall not be used for the same.

When asked to return the machine as it was not suitable they deducted 20% as restocking charges & also rs 200 for return pick up.

They did not provide us a copy of :

1. Penalty clauses regarding 20 % deductions & courier charges, clearly myself agreeing to same.
2.Instead they indicated some links which were under construction & speaks volumes of their intention to misguide & mistreat the customer by deliberately denying the information.

When i tried to open amazon links, the website shows that the policies page is still under construction & clearly indicates intentions of a company to cheat gullible customers like us.

Even now the details are not available online on the links provided by them!

1. For more information about seller return process, please visit the seller returns help page:
http://www.amazon.in/gp/help/customer/display. Html? Nodeid=[protected]

2. Learn more about the amazon product return policies:

http://www.amazon.in/gp/help/customer/display. Html? Nodeid=15015721


We protest this unfairness and do not agree to same. This just goes to show the misuse of lack of strict consumer protection laws in our country.

Also indicate the monopolistic behavior of amazon to treat customer in an unfair manner especially in india. (I am sure they do not do such things in their parent country!).


Regards

Capt. Krishan gopal

I got-promotional coupon codes for availing additional discount
Worth rs. 3000 on amazon under the aeropostale pre-order offer -

It was mentioned that this coupon is exclusively for customer who buy product in aeropostale pre-order offer

But this coupon are available to all not only limited to customer who buy under aeropostale pre-order offer, it was available for all customer, this result in to less availability for stock.

Clearly this is cheating, as anyway this coupon is available to all.

I checked with customer support - islamul h, sanjeev g. Arjun m, shesa k - everyone undestood cocern but just have sorry as solution-

I am excepting rs/-899 for cask back, which i used to buy product under aeropostale pre-order offer with hope to get exclusive coupon.

I have raised a return request for MI note 3 mobile which I bought in flash sale.
First thing is they are not refunding, they are forcing us to use the waste product by giving replacement.

They have scheduled for 5 times and no one turn up. When I contact the customer care they say sorry and nothing will happen.

I don't recommend amazon to any one of my friends. This will be my last order with amazon. They promote things which are not worth of being in such a reputed site.

I have placed an order through amzon.In. I was looking for a psp (Video game) and in my search i found different brand psp. From the list we have choosen sony psp, there was not much clear information about this psp.

When we received this item, we found that it is only a skin of psp (Cover). It was no use for us, so we requested for a return. They have approved our return on 20th may 2016 but still no one came for the pickup of item.

One day i get a call from someone, and that lady told me that we will not refund your full amount, we will return only 80%. I told her that, i don't need this item, so please pick up from my home and return the amount after deduction. Normally during return, we get full amount back.

It is really tricky from company that they are keeping the skin in the list of psp. Anybody can get confused with this. I have read some reviews about this product, and people said that they were surprised when they get skin of psp in place of their order. So i am not the first victim.

I am contacting them for pickup but they are not sending anyone and also not giving any information.

Here i am attaching the screen shots of our return request.

Regards

1. I had ordered Brown leather cover for HTC 626 g plus. I received it on 12/5/2016. But it was broken. I did the complaint the same day and l was told that it will be changed. But no such service was provided. After that l complained again and like this l did 4 complaints till 22 nd May. I even spoke to a senior executive also but till today l have not been provided with any assistance either to change the product or refund.

2. Customer service from Amazon has been very poor, even harrasing the customer.

3. I had also ordered another mobile cover of Ferrari for HTC 626 g plus on 4/5th May, that has also not been delivered till now .

4. Even after doing advance payment, service has been pathetic. amzon can't be 'apni dukan' at all, where after complaining for 4 times and this mail being 5th, customer services has been very poor. It has been a complete act of fraud.

5. If at all you can do anything then either deliver my items or refund my amount. My booking address is as under -
Narendra Singh
MES Camp Mariani - 785634
Jorhat (Assam)

6. Thanks.