Amazon India Complaints & Reviews

Mene ek mini projector kharida amazon se farvari mahine me pr usme dikkat hone ki vajah se replacement mangaya replacement me dikkat thi to mene return kar diya projector mene pune me mangaya uske refund ke liye unhone mujhe cheque bheja mere naam ka par mera bank me account nahi hone ke karan mene naya cheque mangvaya papa ke naam ka us dusre cheque ko aane me 2 mahine lag gaye mene bahut baar phn karke bola cheque bhejo mujhe udaipur jana h, par cheque nahi aaya or mere udaipur aane ke baad cheque aaya mene mere dost ko bola li cheque jama krwa dena mere account me usne pune ke sbi me cheque jama karwaya or wo jo parchi laya tha wo kho gayi or ab uski bhi padhai complete ho gayi wo bhi abhi udaipur me h amazon ne bola ke 2nd cheque cancel hua uska return memo lao me mere udaipur vale bank me gaya return memo ke liye to vo parchi mang rahe h or bol rahe h k koi cheque ni dala ab me return memo kaha se lau 5 mahine ho gaye mere 5600 rs ka refund abhi tak ni mila h customare care ko kam se kam mene 100 baar se jyada bar phn kiya wo bolte h k koi tarika nahi h return memo lagega vrna paise ni milenge unke kahne par mene ac num bhi amazon pe dal rakhe h pr refund ni aaya, amazon ki galti h unhone 2nd cheque me deri ki agr dusra cheque mere hata me aata or me jama karwata to mein slip dhyan se rakhta pr cheque late aaya, plz help me i want my money back, amazon wale bol rahe h kuch ni ho skta pr ese kese mein mere 5600 rs chood du plz help me

My name is abhishek singh. My mobile number is [protected]. I bought product Moto 4 G, 32 GB phone from your website. I chose paid service to get my product as my comfort date was 26 June 2016. whole day I waited for that but I didn't get my order. I want clarification and compensation on that other I will go consumer court for this.why you didn't send my product on time if you took extra money or service charge for that.
I felt mentally distract for this. As you know these days without mobile it's tough to pass a day. I had too many work, too many call had to be come on my phone. But due to your late delivery I lost this. Tomorrow I will not available at my home. I have to attend a urgent meeting out of town tomorrow, without mobile phone, how will I manage. Who will answer of my question. Otherwise I will go consumer court.

I have received Samsung J7 Mirror Back cover with lot of SCRATCHES. And its not look like new one kindly replace the back cover and send me the new one without and SCRATCHES.., ,
Order No : 404-[protected]

M orderinf for a htc headphone 3. 5 but last friday 23/6/16 get a defective headphone of htc, one side headphone is not work, after that m complian it scheduled for a pick up, but 24, 25, 26 pick up seheduled and cancelled again and again. Amazon does not pick up the defective product. And they not give me positive feedback that why the arranged pick up scheduled canceled.

Hi,

I have ordered a product with the order #[protected]
The status changed to delivered but it was not delivered to me neither at my home.
Below is the status lines for the product:
"delivered 18-jun-16
Package was handed directly to customer
The delivery receipt was signed by rajeev maurya"

But that is not possible as on that i was not at home and working full day at my office in noida (Can prove it as well because in office we have to biometric login authentications which log in and out time of a employee with the fingerprints)

I complaint about it to amazon but they are not ready to hear me and just kept on giving me reply that it was delivered.

I asked them to show me the proof the signature of mine but they refused.
They are just fooling people i had paid 1745 in advance with the trust that they will deliver the product but they just stolen my product.

Please help me
Contact me if any other information required.
Rajeev maurya: [protected]

Dear sir
Order id:[protected]
Item: kuberbox lacey 18k yellow gold and diamond ring
Order place by 4june and order recevide by 16june but recevide empty box and delevery boy on time but amazon team. My amount not refund so plz help sir
I am wating
Name chandan kumar jha
Address sangam sweet jwala mil rood gurgaon 122015
? Mobile no [protected]
Amazon my amount not refund

The product was delivered very late and even its too local and worst . Now when i requested to return they are asking they do not have any option to pick it up so money can not be refunded, its too bad experience . no delivery on time, duplicate item everything is going worst Order #[protected]

I siegfrid jacob had ordered One plus three mobile from amazon india . First i have placed the order from my user name [protected]@yahoo.com and paid the amount 27999/- on[protected]. after 4 days of order they said the product got complaint in transit and initiated refund after 4 days. Again I ordered same item from my wife's account and paid the amount Rs.27, 999/- on[protected] again the have returned the item in transit on[protected]. Now I have to Wait another 3 days to get refund. This is purely cheating customer and using the customer's money for their working capital. I am yet to receive the refund. My Contact Number is [protected]. I am going to approach consumer court get the compensation for my agony. Another thing I had bought Rs.5000/- accessories presuming that I will get the phone in time . Now I lost the money also

Dear sir/ madam

I placed the below mentioned order with amazon, for which i paid in advance. I have tried making payment through amazon wallet. Due to some technical problem in amazon payment got declined. They again sent mail to revise the payment. The second time i tried to make the payment to amazon entire payment was deducted in my bank account, not in amazon wallet. Later i canceled partial order because of this problem. I should get the refund of 551rs for the canceled product. Same day issued has been escalated to the customer support team. They informed within 3-4 working days refund will be credited to my bank account.

Order #[protected]

Order date: 4th june 2016

Product details: hp 680 black original ink & hp 680 tri color ink

They also gave reference number for refund: b014al6y7w

Initially, they told me to wait 3-4 working days for the refund. I waited for a long time but there was no refund from amazon side. Simply they are wasting my time without providing a refund.

Repeatedly contacting customer service to get an update but they are telling the same story but my problem was not resolved.

A specific time for refund was agreed that has not been met. Its has been more than 20 days now. There has been no communication from amazon side for refunding the amount. So i am raising my complaint through this forum to get my problem resolved.

Kindly arrange for the early payment of the refund amount rather at the earliest possible.


For your reference, i am attaching all the emails which i have received from customer support and payment details.

I look forward to a resolution of this matter.

Mobile - M horse butterfly white 5 quad core high performance 3G dual sim smartphone order Id[protected] warranty 6 months .
seller name - surya products
listing id - 0307QG00810
shipped from - SHOPSURYA

the mobile work does not properly like defective piece

software slow
not 3G phone
battery reduce fast
android version 4.2.2 not phone not show
4GB internal memory not show

Dear concern,

I have get the above product on 1st of june and i have cancelled the product on 8th june. I have been calling 1000 times to their customer care but they have only one response that is will arrange the pick within 24hrs but there 24 hrs is not done till date.

And after 2 days my 30days refund policy as per will expire and they will say your 30 days has finished.

I am fedup with the amazon now and i am loosing my small business.

Regards
Maya

As per my order (# 171­9913331­7153956) on 18th june 2016, i got received a product which costs around 4400 (Seagate backup plus slim 1tb portable external hard drive with 200gb of cloud storage & mobile device backup (Black) from amazon on 20/6/2016. It was a faulty product so i ordered for replacement on the same day. Replacement order number : # 404­7266010­3801154. On 24th, i registered a complaint to amazon through email ([protected]@amazon.com). Today, 25/6/2016, i have checked my amazon account which shows no "order history" and "browsing history". It seems completely deleted. Now i cant even change the replacement order to refund order. I have attached the details of the order which i saved before they deleted my account history. Please do the needful. Thanks

Sincerely

Dear team

This is regarding one of order #[protected]. I have placed with amazon yesterday. I was able to place order successfully, payment for the same is also done and i have received confirmation from amazon that my order has been placed successfully.

Just after 10 mins my order was cancelled by seller, i have tried connecting your team and your colleague told me that seller has cancelled it and he is not aware the exact reason. He asked me that seller will revert in 24 hrs max.

After that amazon has sent email to seller but it was not delivered as seller was not continued with amazon.

I have few observation about amazon post placing order:

1) my order was cancelled without any update to me (I hope amazon didn't think any need to share the reason with me). Post that i have received sms on my mobile. When i tried checking my order history, the order was not appearing there. I am not able to understand the reason to delete the order history. Could you please let me know why order is not existing in canceled status there and what is the need to remove it permanently?? As per amazon seller has some concern but i am sure seller is no authorization to amazon system to delete order history.

2) one of your colleague with whom i discussed named ankit, he assure me that amazon will try his best to deliver the product and not told any reason for software error issue. When i called back amazon to tell that the email was not delivered to seller and i am getting some update saying email not delivered to seller and reason "the recipients have decided to leave the amazon.In platform or are not eligible to receive any further email communications.". Not sure why amazon remove seller from his list, does seller did any kind of policy violation??? If not how amazon will contact with seller to resolve my concern.

As per your another colleague its a software error and because of that its cancelled, i am not able to understand if there is software error then how order was placed, payment received by amazon and order again cancelled, can you please describe the definition of error in software as i am not satisfied with the answer provided by your colleagues. Does amazon trying to save their seller and your policy is seller friendly??? Where are your values of customer satisfaction and customer values??

3) why one colleague of amazon team is assuring me that amazon trying their level best to resolve my concern (Mr ankit) and suddenly after 5 mins another colleague mr rohit is telling different story of software error. As per my understating if there is any issue with your system you are solely responsible and all the lose must be borne by amazon only. But rather than accepting your fault, you are trying to put it on my head?? The same case happened with my brother some time back where amazon took same kind of order and later cancelled by saying its a pricing error. That time we left the issue but this is the second time amazon repeated same issue with me.

I am not able to understand how 13000 rs can be shown wrong 2500/- rs dur to pricing issue.


I genuine request from you to deliver me the product rather than refund.

Sir, as i ordered american tourister code purple and grey casual backpack (10w[protected] on oct 24th, 2015. But i received another color bag and returned the same on 27th oct, 2015 through same courier. So many complaints through mails sent to you earlier, but till todate i didn't get the same item or refund amount. This is highly embarrassing as i am one o[censored]ser in you website.Inview of above, please refund my amount immediately.

Thanking you.
My early order is[protected]

I ordered the refrigerator on 23rd may 2016, i received the product after the estimated given time. After i received the fridge it was damage, i called amazon cc they asked me to pack the product back and send the photo and i sent it. I called amazon cc, they asked me to followup with dealer. Now i am following up with dealer every day morning they promise that it will replace it same day but there is no response from them. Dealer asked me to raise the ticket in whirpool company about the product and i did it and the whirpool company guy checked and said the product need to be replaced. I informed the same to dealer. Dealer said it will be replaced it but still it is not done.

Dear customer care manager
Pl note that following orders are yet to be delivered..In most case over more than 10 days delay and i dont know whom to contact.. This is really very poor service experience..

Order #[protected] – actual del dt - june 13, 2016
Order #[protected] actual del dt - june 24, 2016
Order #[protected] – actual del dt - june 23, 2016
Order #[protected] – actual del dt - june 13, 2016
Order#[protected]actual del dt - june28, 2016 — now showing 16th july

Appreciate i[censored] can look into this immediately as it is causing and impacting all our schedules.

Rakesh

Sir ibuy one plus theree amazon.In. 17 jun. Display is not working. So i call amazon. Amazon courier return my phone 18jun. I call amazon customer care 22jun. He say your money back 48 hours. I cll next day. Now he say phone is not reached bangalore office. Also say when phone is recevied i return your money.In while total washout my return documents. I call customer service. He says this is technical fault. I return your money 5to10 days. And ignored my phone. Please help me making suggestions. I open case consumer protection.

It's been a month that the status came as refund initiated .. I haven't recieved the refund yet.. I did talked to your customer people.. The reply was always ' no issues from our side it's with your bank'..

A girl whom i talked to said she will send me a mail with order details and a survey regarding her service.. I haven't received any..

Order number:[protected]
Order date: 02- Jun -2016
Refund initiated : 15-Jun-2016
Refund amount: 815

Hope I'll get my money back
Thank you

Hi,

I have ordered bean bag fillers on June 1st, i have not received mail on the same but got mail regarding the feedback .

Please look into it where is the product?

i have paid it and no call regarding or no message says it delievered.

need your immediate attention .

How can u ask for feedback without product delivery

Order Date: 12 June 2016
Order #:[protected]
Phone num:[protected](call me )

Hi,

I am writing this complain w.r.t my Amazon “ORDER #[protected]”.

Initially, I give you brief about my concern, I obtained a pair of shoes from amazon of valuable amount "2399.70/-", merchant of this item is Cloudtail, the normal date of delivery was "13 –jun-2016", however till 17th June I didn't got my bundle or any overhaul from amazon or dealer side also. Then I made a call with amazon customer care and got some information about my bundle, he let me know that wait for one more day, as we are attempt to associate with vender and return you, no reaction from him side.

Again On 18th June I made a bring in amazon customer care, you employee guaranteed me to make another solicitation for re-sending the crisp bit of shoes, that time I am entirely cheerful for seeing the same yet when on following day i..e 19th Jun I again made a call just to confirm my bundle status, you employee let me know that still your re-send package request is not made by any of representative, let me raise it.

Following few hour, I got a call from your same employee, she let me know that, same item leaves stock right now, so I am ask her, please refund my cash by believing her words.

Be that as it may, following 1 days, one of my friend was effectively bought same shoes from amazon and this time amount of shoes is "5, 279/ - ", so I am truly need to see some underneath questions:

Q1: How is it conceivable to organize the same item in a very short time?
Q2: Is it implies, now item esteem goes expanded and I obtained the item in lesser amount ?
Q3: Or item accessible that time is blemished, now dealer didn't have any more faulty piece, so he is not inspired by sending me the same amount.
Q4: Suppose I buy a product of amazon of sum 1000/ - and following 1 week, item comes in offer having cost 600/ -, and I need my cash 400/ - to be discount, Are you all do likewise

At that point, I raise my worry with one of your senior lead whose name is "Mr. Harshwardhna" even he is not ready to comprehend my inquiry and he let me know that he not able to re-send the same bundle with in same amount.

So, I request you please arrange the same product of same amount ASAP and also take actions with the your seller as well.

Attach all the documents which proof my concern.

Please let me know for any update about the same.

Thanks,
Aman Singhal
+91-[protected]