Amazon India Complaints & Reviews

Hi,
I am umesh kanade my order id is #[protected]. Which i received on the 27th of may 2016 (Moto g4 plus)
Since the product had many problems i applied for return and refund.
The product was reversed on the 31st of may 2016
The very next day after having a telephonic conversation with the amazon customer care i updated my account details as requested on their portal so that amount can be transferred through neft/rtgs
Its now more that 15days past i have not received my amount which goes against their policy of refund within 10days.
Though i'm constantly following on the same they are just giving fake promises that process has been initiated and you might receive it in a day or two.
Such process has led me to financial crisis.

I was purchased a karbonn mobile from amazon website on 18 december 2015 . Order no.[protected] issue is that now my mobile has defective and service center is ask for showing invoice and the invoice provided by amazon does not contains imei no. .And now i am demanding the invoice on which imei no. Mention on it from last many days but there is no hearing.Amazon authorities is saying that kindly contact to seller (Fone- mart)
Seller is saying that contact to amazon regarding it.
So, plz help me that what i do now all are transfer their duty from one head to another.Kindly help in resolve my issue
Ikrar - [protected]

I had ordered a netgear router which was needed urgently. The product was supposed to be delivered on the 10th of june. It has not yet been delivered and whenever i call the customer service of amazon they say it will be delivered within 24 hours and it doesnt happen so. I have called them seven times and i am not getting any help whatsoever. The product is paid for through internet banking

I have placed an order with amazon on 9th june 2016 for lenovo zuk z1 phone for rs 13, 498/- (Order no #[protected] 9 june 2016) and the payment was made through icici bank credit card. When i tracked the item on amazon website next day, i saw that the item status is given as returned and the comments said “the package arrived at a courier facility in bangalore and was returned because it was refused at the delivery address or the order was cancelled”. I live in kochi, kerala and the package never reached kerala i haven’t cancel the order either. I sent an e-mail to amazon and they replied stating the “package was damaged in transit and therefore the seller has cancelled the order”. I have requested not to cancel the order because i also had bought the accessories like back cover, tempered glass and usb type c charger etc., but they cancelled the order and refunded the money (Only phone cost) on the next day. They also advised me to try one more time. Since lenovo zuk z1 is sold through flash sale, i had to wait till 16 june and again i bought the phone (Order no # #[protected] 16 june 2016). I also sent an e-mail to amazon stating that i have ordered the phone once again and i gave them the order number as well. The payment was again made through icici bank credit card. Amazon confirmed me that they will speak to the transporter and make sure that the phone is delivered to me as soon as possible. On 17th june i checked the status and found that the item is again returned due to the same reason. I sent an e-mail to amazon and they again said the “item is damaged during transit and the seller cancelled the order”. They have not refunded the money till the time i am writing this e-mail on 18 june 2016, 12.30 pm ist
They are using customers money for few days and cheating without delivering the product. They are not ashamed to give the same reason and gives a standard template reply. I suspect some serious fraud and request you to please help me

Amazing amazon! Looks like this happens only at amazon india.

I purchased above referred product vide order#[protected]. On 15th june at 4:19 i received a text that the product has been delivered in fact it was not. Online tracking order also showed that product was delivered.

When i called amazon call centre (Should say it hires well trained parrots) who kept on repeating standard phrases and never bothered to listen and understand what i was complaining about. My point was simple; "what is the reason for displaying that product has been delivered when in fact it was not". After being little strict the call centre executive informed me that courier company has updated the status as delivered.

I raised a complaint and asked their technical team to call me and inform how this is possible.

Till now neither the product is delivered not i received their call.

Im manoj here i order for krown active car basstube rs 3495
It was defective product and i had requsted return & to refund the money. On june 3 delivery had come collected the item and he gave the acknowledgement
Order no :[protected]
Its already 15 days got over but i can not see the status of this order & still how days is required to refund my money and please inform me the status of this order
Kindly do the needful & oblige
Thanking you
Regards
Manoj kumar

Hello my name is Deepak Kumar. I have bought a micromax 32B8100mhd 32 cm LED TV[protected] from online shop AMAZONE INDIA for rupees 15300 Rs. I have received the TV but after received, I found that the TV quality is very poor and some formats can't play, audio speakers are not working properly, sometimes it's having hanging problems also ... I got frustrated too much after that I decided to return the TV to amazon, I called many times in amzone customer department but every time they are telling me wait for days three days ... I have called more then 15 times they registred my complaint but they are not taking any action ... Its been 16 days from purchasing till now my product did not pic up for returning ... I am speech less and don't know what to do plzz help to return it as soon as possible ..
Under below my order no.
Amazon.in Order #[protected]
Plzz help me to get my money back as soon as possibile
Thanks
Deepak Kumar
Phone no. [protected]
Add. 31\366 Trilok puri, Delhi 110091

Hello @amazon india,
I ordered wonderche[censored]ltra lunch box, 800ml, blue worth rs. 980 on 26th may 2016.
Order#[protected]

When the order was received, we found that it was purple color box, which costs less, around 750 rupees.

We requested for a return and the pick up guy came and took the product on june 1st 2016. Tracking id:[protected].

Its been 17 days now, i have not received the refund. The website is indicating the seller has not received the product

Can you please look into this issue asap.

Dear Sir/Mam,

It's been more than 13 days and still I have not received the refund of one of my product which Amazon took back on 5th June 2016. Amazon told that they have issued the refund on 5th June itself and should reflect in my bank within 2-3 days.

Since last 2 days I tried mailing and chatting with their Customer Care Executives (CCE) they are not giving me satisfactory answer and seems like they don't bother about it.

They are asking me to check with my bank. How my bank can help me in this. Also when I asked for Transaction ID they sent me incomplete ID. Moreover, I asked that in which bank account have they transferred the money, they said "we have transferred into your bank account linked with Amazon." I have 2 accounts linked with them so I asked that into which one they have issued the refund then they said we can't help you any more you just contact your bank.

Now tell me to which bank shall I ask? These people just take away money and don't care to return it back.

Order #[protected] and refund amount is Rs. 1345/-

I need your help to get my money back. They are not listening to any of my mails.

Request you to help me in this.

Awaiting for your prompt strict action against Amazon.in

Thanks & Regards,
Lekha

I had placed an order of the book mere Christianity by c.s . Lewis via Amazon.in. My order number is[protected]. I had returned the book because the book was of bad quality with torn papers. The website says that the return was issued on 19th May, 2016, but as of 17th June2016 no refund has been credited to my account. Kindly look into it and resolve the matter at the earliest.

I have ordered two shoes with you and to my surprise the delivery boy says that no bill will be provided for these two products and denied to resolve this issue therefore, I called up the customer service your executive has also taken me for a ride and disconnected the call, if this is the way to deal with your customers, I would never buy any product henceforth, and will spread this issue to all people among my contacts, hope you will resolve this with honest humbleness.

As it is the refund of my funskool rubik cube and courier charges of refunding that product as the money of my courier charges goes to gift card but i want a courier charges in check instead of gift card. and the order id -[protected] it is the matter of couriers charges and refundof rubik cube .i want money of courier charges not gift card.as i already told customer service that i want my courier charges in check but they put it on gift card

My order #[protected].i was order on 24may, 3quantity of product and i paied full amount of 3products cash on delivery, when i received my order i get only 1quantity very disappointed and feel cheated.then i was given refund and return issues.still i didn't get my refund amount 1053. 3times i called to amazon customer services, 20days completed no response still now..please refund my amount soon ...

Have returned the products two products 15 days back but have not received refund for the same from amazon, attached below is the return receipt for the same for your ready reference.

Have been following up with the amazon team as well as the seller since 2 weeks but still have not received my money back.Kindly look into this and help me to resolve this asap

Thanks

I have purchased bajaj glacier dc2016 67-litre room cooler (White) from amazon lighting deal in rs 6999/-. Amazon delivered it on 9th june 2016 before one day of estimated delivery. That's great job done by amazon but unfortunately product order #[protected] received was damaged or defective which had not work. I had returned it on very next day of delivery mean 10th june 2016.
But now i am asking for replacement then amazon executive telling for refund which mean they are just making fool of customers those waiting for their deals and wasting time for them. So i am just want to say to amazon please replace my product not refund with working condition. Because i had wasted so much time to get this deal.
I have talked with amazon executives according to them they are not eligible to deliver product on given address or pin code.
Kindly provide me resolution with replacement not for refund.


Thanks
Rohit
[protected]@hotmail.com

I) the cd received is wrong one - too preliminary, starts with abcd... Yz. Please send a free cd, as per the script in pink pages of the book. A friend bought from the local market, whose cd is correct!
Ii) amazon's 'customer. [protected]@delhivery.com' replies with reference to your email we regret to inform you that awb (Tracking number) shared by you is not correct. Please contact to your merchant for further assistance.
Iii) how's it? You only gave the number. And now your customer care says, it is wrong?? I know none, other than amazon. Who's merchant??
Iv) please set your house in order. Kindly mail me free correct cd. Thanks in advance.

Very poor service from amazon. I had ordered a bag for my travel. After sending as many as 5 communications, the seller dispatched the package only after 7 days. After hat i had to run after amazon customer care executives, who kept on telling me that it will be delivered before my travel date. On the day the package reached my city, the amazon guys called me up and said that i had cancelled the order, and as such they cannot deliver the package to me now. Because of this seller and amazon guys, my entire trip has come under danger now. Really pissed off with amazon service. Will make sure never to order anything from amazon in future.

I have returned this order on 17th may and was waiting for the cheque which was dispatched as they said. Now they are saying that the cheque was delivered and encashed on 3rd June. But it was delivered to wrong person.
that too they had issued the cheque to a complete different name. And now they are not ready to issue me the refund. As if it was my mistake that their money has gone into wrong hands.
Hopefully I may get refund now. Month passed now

My product was out for delivery on 13-06-16 but I got a message on that day that I have to provide some extra details to my address location, I update that the very same day.
The funny thing is that we dont have the contact no. of the courier agent and he, himself did not even call me once if he is not able to locate my address properly. The issue would have been resolved there and then.
Still I am not having my product delivered till 16-06-16.

I ordered a lumia 640 Xl from amazon.in and they delivered it properly but the phone has started malfunctioning after 15 days. As per the company policy they are not replacing the phone.
The issue is with the display. I contacted the customer service regarding the same but they are asking me to contact the authorized lumia service center in Bangalore city.

Details :
Ordered on May 26th
Amount details : Subtotal: Rs.10, 649.00
Shipping & Handling: Rs.120.00
Total Before Tax: Rs.10, 769.00
Estimated Tax: Rs.0.00
Order Total: Rs.10, 769.00
Order Id:[protected]

I need a replacement for this particular product.
I need a resolution for this issue soon as possible