Amazon India Complaints & Reviews

I had ordered 2 books, bio-statistics and bioinformatics on 15th may 2016.
the bio-statistics book has been delivered on 19th may 2016, but i have not received any information about the bioinformatics book and i have already paid the amount of the book as it was not eligible for cash on delivery. please kindly send me the information about the book that i have ordered or else please refund the paid amount

I had ordered for a slimming belt from amazon, instead they gave me a sports bra. I raised replacement but they sent the same wrong piece again. I finally opted for refund on 21st May, received a message that refund will be initiated, but I have not received any update on it yet. Very displeased with Amazon's service, how can they send the same wrong piece twice. I need my money back.

Sir,
I bought a Philips Led mini lantern of Rs 720 on 4/4/2016. On same day when we tried to use it we found that 4 out of 16 led lights are not illuminating hence as per procedure on 5/4/2016 we requested for the refund from amazon and after multiple calls at last on 25/4/2016 pick up of the product was done by an amazon courier agent and I was told that within a week i will get the refund cheque through courier but till now my amount is not refunded and whenever we call the customer care we just get the assurance that within 24-48 hours we will get the mail regarding the but no mail at all. Sir
We are fed up of calling customer care regarding our refund . It is already one month over since we returned the product but still nt got our money back . They are just giving assurance to the customer but not solving the problem. We dont know how to get our money. We are neither getting our money nor a replacement product. Please take some action regarding this.
Thanking you,

I had ordered pendrive combo of quantities 2 but i have recieved only one piece.The seller is not responding.He is least bothered about.He had told us to that he will post one more piece but i did not recieve till now.Now he is not picking our call .My order number is[protected]
order date 12-MAY-16
shipped from
SWATANTRA SHINDA, 107,

DURGA NAGAR NEAR MAMA KEERANA STORE, PALDANAKA, NEMAWAR ROAD
INDORE-452001
PHONE NUMBER-[protected]
SELLER HAD TOLD US TO SEND ONE MORE PIECE AND HE DID NOT SEND .HE IS NOT PICKING OUR CALL.

My name in eldho alex

And not being such a big fan of online shopping, against my wishes i decided to try out the india amazon website for the purchase to 2 items (Both of which were ordered on the same day!! 18th of may 2016

The reference numbers are as follows :
1.) order #[protected]
2.) order #[protected]

Seeing the big assuring ad on tv fueled this wrong and regretting decision!!

It has been a week since the products have been ordered. Nobody at amazon india has the decency, courtesy or even proper professional ethics to call and update the customer.
All they do is send a big rubbish mail that you are my number 1 customer, i will help you, you are my priority rubbish!!! Just a long mail to express that "you fool, just shut up and wait. If it reaches you, give good feedback or wait a lot longer praying that it reaches you"

Wtf???

I hope this forum helps future problems such as this crap from occurring to other customers.

I called the helpline and they keep telling me i got my address wrong, i mixed up the pin code numbers, i am not that stupid!!!
I have attached screenshots showing that my actual addresses!!!
I have lived in this house since 2001, how would i forget my pin code???

It seems either amazon or blue dart mixed up my orders, but one thing i contradicting that statement!!
Each of the two products were sent by different couriers!!!
I cannot even understand where it went wrong!!

I have become a confused and humiliated customer as i have to keep calling the office to ask if a courier came.
Rather than spending lots of money making stupid ads on tv, i hope the ceo's redirect their funds to give quality service rather than fooling/cheating the indian consumer.

Now there is no hope that i will get the items today as i write this, the time is already 5:45 pm on the 24th of may 2016


Eldho alex

Sir,
I have purchased lenovo vibe x3 from amazon on march 09, 2016.Invoice no. Ka-blr[protected] (Order id:[protected]. Because of good customer reviews i decided this phone is good and great features.In first two months it was smart but suddenly last week it stopped working. I contacted lenovo support team and they said your phone will repaired in lenovo service center mangalore. On[protected] i visited mangalore service center smart tech and they said with in two days they will repair it. Today i contacted them and they replied that phone has hardware defects and 10 more days needed to correct it. Iam basically a distributor of leading fmcg companies and my full business is connected with my phone. I am sorry to say that because of this phone i lost many of my precious time and customers. I dont need such defected phone i request u pls replace this phone immediately.
In past years i used many smart phones of samsung but i have not faced any such problems. Kindly do the needful

I had placed an order with Amazon India for a 1/2 Inch Garden Adjustable Sprayer Watering Kit With Water Hose Quick Connectors on 30/03/2016. I paid INR 1203.00 as there was no COD. Delivery of an incorrect item was made on 6/05/2016. I then requested for a refund on 12/05/2016. the money has not been refunded to me till now inspite of repeated reminders.


Your Account Amazon.in
Message From Customer Service
Hello,

In addition to our large selection, one of the benefits we try very hard to offer our customers is convenience. I'm very sorry for the inconvenience you experienced in this case.

We've processed your return. A refund was issued to your Credit Card on May 12, 2016 for Rs. 1, 203.00. We sent you a confirmation e-mail on May 12, 2016.

The refund will be credited to your Credit Card card in 2-4 business days.

Once processed, you'll be able to see the refund here:

https://www.amazon.in/gp/css/summary/edit.html?orderID=[protected]

For any order tracking, payment or refund related information, please refer Your Orders (https://www.amazon.in/gp/css/order-history/).

For any account related issue, please visit Your Account (http://www.amazon.in/youraccount).

Most of your queries are answered in our Help pages:

http://www.amazon.in/help

If you need additional help with any other query, please contact us by visiting the following link:

https://www.amazon.in/gp/help/customer/contact-us/

Here is our toll-free customer service phone number for customers calling from India:

[protected]

This number is not accessible from BSNL/MTNL phones.

If you are an international customer or are using a BSNL/MTNL phone, you can call us on[protected]. (Charges may apply)

We're available 24 hours a day, 7 days a week.[protected]

I hope this helps. We look forward to seeing you again soon.

Warmest regards,
Saraswati V

Your Amazon.in Order #[protected]
Inbox
x

Amazon.in
May 21 (3 days ago)

to me

Amazon
Your Account Amazon.in
Message From Customer Service
Hello Harpreet,

My name is Praveena, I am from Amazon India customer service.

This mail is reference to our recent phone conversation regarding order #[protected].

As per our discussion, I've requested a refund of Rs. 1, 203.00 to your CC.

The refund should be credited to your CC in 2-4 business days depending on your bank’s policy.

You can see your refund requests here -

www.amazon.in/gp/css/summary/edit.html?orderID=[protected]

I hope this helps! We look forward to seeing you again soon.​

Please use the survey below to tell us about your experience today.

Warmest regards,
Praveena R

The two mails are further proof of my issues with Amazon India.

Dear sir/madam,

I have order pureit ultima water purifier on may 2nd, 2016 and it was not delivered and it suppose to be delivered on 13th may, 2016.

Then delivery date changed to 18th may, 2016 and that date also not delivered and they cancelled the order and booked new order and promised to delivery it very fast. I called to the customer care and am receiving irresopnsible answers from them and i wanted to cancel the order but they are not cancelling.

I already paid the amount they are not giving my money back.

Please do the needful. Please help me in this regard.


Regards,
Sagar

Ordered on 17 th may, 2016... Got an sms on 21 st saying "product is out for delivery" and by evening got an sms saying that "successfully delivered and signed by customer". But the truth is i did not receive the product till 23 rd. Contacted amazon several times, but no use (Useless customer service, fully junk). This is 100% cheating.. How can somebody says "signed by customer" when the customer did not actually sing and receive the product.


I lost the hope for the product as well as the refund.

My name is akshay gour mobile number :- [protected],
6 customer care exe told me that you will receive your refund in your bank account definitely 100% you will get. Please listen all recordings
My back account is already linked in amazon account. But i got a mail on 16 may 2016 that you will receive only cheque or dd before 26 may 2016 and you will receive tracking details on 22 may 2016, but after tracking the details from india post dd is rto in same day. No body calls me from courier.

Escalation tm mate :- sharon will not provide the complete name she told me wait for more 10 working days to cancel you dd and you will get amount in you bank account from last 1 month i am waiting for my refund, amazon india is fraud.

Leader ship team :- mr. Uday kiran will not provide the complete name he told me wait for more 10 - 15 working days to cancel you dd and you will get amount in you bank account

Both the information is different

1st you commit then you fail to full fill all things,
I want refund in 3 days and compensation also

I have placed an order on 9th may 2016 for a t-shirt from the company ritesh international limited through amazon india bearing the order number[protected]. The estimated date for the delivery was 23rd may 2016. But till now the item did not even dispatch from the company warehouse. And there is no proper explanation from amazon india for the above mentioned situation.

Order number:[protected]
Order placed: 7 april 2016
Product name: ram mandir temple for home by d'dass under ato z guaranty by amazon
Delivered location: gomtinagar, lucknow

I have ordered the above product on amazon site but a different product (Also too late and damaged) has been delivered to me. I have requested to amazon and seller to arrange pickup for this product then they have told me that customer will arrange the pickup for that product.
I have told them that there is no mistake of customer so why should customer arrange the pickup for returning the product, its seller/amazon responsibility but they have totally denied.
Very bad service by amazon india.

I bought a lee cooper's black color shoe from amazon.In. It was delivered on 19 th may 2016 to me. But its too small in size. So i wanted to return it and booked a return order, but already 3 times my return order is cancelled. I dont know the reason. Even they didnt contact me. They neither sent me sms nor call me. But again and again my return order have been cancelled. Once again i have booked a return order and the pick up date is 24 th may. Pls do the needful so that i would return the shoe and get my refund. My registered mail id is: poulamipal.[protected]@gmail.com.
Registered phn no:[protected]
Delivery address:vidyut bhawan, saltlake, sactor iii, pin-700091

Dear all,
This is infrom u to that i want complaint about regarding of my order number is #[protected], 12th may return this product from my registered address and still now 10days over i'm not refund or neither any acknowledgemnt regarding the return initiated by amazon after that daily basis i was call 📞 your call center from my registered ® number for particular this issued, talk your agent sandeep, sarukh, he told me but probably i won't get how to know if you are looking for the delay so nothing more else..
Hence, i would like inform u to that please escalated this matter to your concern department 🏬 and call 📞 back my number today one priority for the first time i was just thinking about wrost service amazon also get bad experience..😈😈😈

Refund not yet initiated
This is regarding my returns and refunds procedure on order[protected].

Fighting for my money. no one is listening

I have already return the Cleo sandal on 5th may. but these people are not providing my refund. Status shows they have not got my Return yet.
I had spoken to more than 10 executive in last 20 days. but no resolution has been provided.

Today was my worst experience when executive told me tat it was my mistake and i will not be getting any refund.

On asking for escalation matrix they are not aware.

For more details about refund time-lines, please visit :

http://www.amazon.in/gp/help/customer/display.html?nodeId=[protected].

Worst experience. Hopeless customercare. No satisfactory resolution


Regards
Anurag gupta
anurag.[protected]@gmail.com
[protected]

I bought speakers with blue tooth (Mak tech 5.1 channel bluetooth 80 watts rms with usb, mmc & fm radio mak-k920fm-umb mini hi-fi system home theater speaker system mak tech 5.1 channel bluetooth 80 watts rms with usb, mmc & fm radio mak-k920fm-umb mini hi-fi system home theater speaker system) by order number :[protected], order placed: 8 may 2016, order total: rs.4444.00
I got the speakers in defective on 14th may 2016 and paid rs 4444 in cash. The same day i raised the issue about non functioning of the product and requested for return, tha amazon customer services told me to raise the issue with seller. I raised the issue with the seller. He is not responding. I am not concerned about seller, i purchased from amazon. Now you are putting the onus on seller and buyer. What is your role?
I want the immediate return and refund of my money. Otherwise i will raise the issue in consumer forum. Please do not but anything from amazon, they donot take any responsibility of the seller, a to z guarantee is just bogus phrase. Ultimately buyer is at the receiving end.
Regards
Dr surinder kumar goyal

The reason i chose amazon for online shopping over other e commerce forums was assured quality and trust that comes with a goodwill. But my experience was very disappointing leading to trust deficit in the brand name "amazon".
This disappointment is in reference to the product i ordered recently i. E. Futura hard anodised sauce pan order no[protected]. But i was delivered with a low quality local pan.

Dear sir,

Here are 3 orders i have placed in www.amazon.in for the following things.
Order #[protected] cover for redmi prime 2
Order #[protected] redmi prime 2 phone

When i ordered in the website, they showed that the items would be delivered to me by friday may 20 2016. But i have not yet received any deliverable till now. Whenever i contact the customer service desk, they always check something, and tell that the item would be delivered to me, but it does not. This is a frustrating service from amazon.In, and i had other plans for the items after i receive. This has created a lot of inconvenience for me, and i would request you take this matter forward and enforce that the delivery date which they show in website is not just for fun, they have to meet it. This is totally service degradation. Please take a strict action against this. I have all evidences regarding this.

Thanks,
Durga

The item I ordered wasn't of good quality & I processed the return same day. I paid 879 Rs. cash & chose the option to get the refund in my bank account. But, amazon only refunded me 753 through a gift card. I got only the refund of 753 Rs. though I paid 879 Rs. for the item. They refunded through a gift card even though I opted for amount to be transferred in my bank account. I called amazon.in customer service just kept on saying ' sorry for the inconvenience' & did nothing.

We have several payments to amzn.com/bill wa that i know nothing about. I would like details of all payments charged to my account and what was bought as soon as possible or i will contact all the proper authorities. Ref # date amount: 04/29 $ 13.95, 04/29 $ 39.56, 04/23 $ 65.47, 04/20 $ 87.71/ there are probable more but this is what i found, i want to know what these payments are and requesting that you remove those unknown charges and a refund these amounts. We are also notifying our credit card # 0654 and # 9353. You can contact me at [protected]@gmail.com.