Amazon India Complaints & Reviews

I had ordered an amazon product (Mobile) worth rs. 14999 this january end 2016 via debit card payment as i was informed about 5% cashback offer. I had called up amazon customer care thrice as i didn't receive any cashback. On second call i was assured that i will receive my cashback on 1st may 2016 but i didn't receive any. So i called up again today and they reply me saying that offer was not available on the debit card of your bank so u can't get any cashback. I have been given false assurances and have been cheated. I want my assured cashback.

Sir, i am himanshu nepalra and i am using amazon app. And today i saw ambrane p1310 powerbank @ rs 00. I took a screenshot of that when i am going to buy that i am not able to open further. Now sir i want to get this powerbank.. Please help me.. Below i am attaching a screenshot as a proof of this. Now when i contacted to amazon they told me to email that screenshot and i mailed that one and after that i again call to amazon now they told me that they will not give that particular item to me. They told me that it shows 0 rs because of some technical problems. And sir its not my fault that it shows 0 that's why i want this item..
Thank you
Himanshu nepalra..

Dear Sir,

I booked a order via Amazon. in on 3 May, 2016. Now today i did not get my order in between time period my order is returned to seller without any information. I booked a baby product and it is very needy to me. But Amazon.in is very careless about this. After placing a order i called so many time for product . They always told me you will received you order on time.
Amazon's service is mentally and financial harass me. I want compensation for the same. Kindly help me.

I will provide a conversation for the same and order copy.

The conversation is below:-
Me: hello Where is my order? Your assured me that your product will be deliver by today.
Amazon: Hello.My name is Neha.I will be happy to help you today.How are you doing Today?
Good afternoon Prashant
Me: good afternoon
Amazon: I understand you haven't received order yet its for Farex 1 Infant Formula Refill - 450 g
Me: you know how important of this product for me
Amazon: `Yes sir I can understand the importance
As Its a baby item
Me: Yes
Amazon: And this is very important for you.I am sorry that you have been waiting for this so long and found no resolution
Please allow me a chance to check details for you
Me: Also you delivered me wrong in information regarding the same.
Amazon: Sir I don't want to set any wrong details
Here its showing :6 May 2016 11:26:07 PM RUDRAPUR UA IN Returning to seller
Me: last 8 days i am calling again and again but you did give me right information
Amazon: We can not ignore the issue you have raised.
I can understand that this package is important to you and you have been waiting for this item since a long time, so your worry is genuine m as if even I would have been at your place then I would have also felt the same, please be assured, as we will take care of it and we will try our best to resolve it as soon as possible .
I am checking details for you please allow me a moment
Me: On the date of 6 May I am contacting to amazon customer care for this issue.
Amazon: Yes sir and I understand that it should be informed to you on first go that it is showing returned to seller on 6th itself
Me: but you did not inform me
Amazon: I am checking for replacement if available so that I can create a replacement for you
Sir I can you have contacted us in call may I know if anyone has informed you the same
Me: yes
Amazon: May I know if they confirmed you about returning to selelr
Seller**
Me: no not
Amazon: Sir I am sorry that it was not informed to you
Me: Mr. Ajinkya K one of customer care representative assured me that your product will reach on time.
Amazon: Sir as I can see its showing it can be refund now should I request refund
Sir let me explain the process to you
'I don't want to make a false promise that will lead to make you and me upset in the end
I wish I could do it for you to make you happy However, it is not possible to resend the order again as it was returning to seller, I hope you will understand the situation and my limitations in this regards.
Actually once item shows returning to seller all the internal tools get blocked to get in touch with them also number is not shared with us
Me: Is it the way to provide the service to your customer?
I am going to log a complain in consumer court against you. Also i am highlighting this issue in Social media networking site and Media also.
Amazon: I know you are not supposed to face this,
I would feel the same if I had been at your place
Please allow me a chance to resolve it for you
Me: how will you resolve my problem?
in past same thing happened with me
Amazon: Sir in this case its my request to place fresh order if available with fast delivery please with fast deivery we will waive off charges
Moreover for this I can refund amount now
But this is not the only resolution, we need to make sure that we need to avoid such issues. We are here to help our customers not to create an issue for them.
It is correct that I can not change what has happened but I would make sure that you would not face further issues.
also I know I cannot compensate the time you have wasted for this but as a small gesture of apology please accept Gift Card of Rs.100
Me: so I request to you kindly delivered my order with in week
with same order
Amazon: Also if you want for safety you may get in touch with GATI team once in case they can deliver it today as timeline is of today.
Sir for this its my request to place order for same again as it is not available for replacement
You may place this as well
http://www.amazon.in/Farex-Infant-Formu...(see full link)
Farex 1 Infant Formula Tin - 450 g
I will try my best for delivery as soon as possible
Me: also Yet i did not received my amount for this order
Amazon: I will personally check the details for you
Sir should I refund amount for you I can do it now for you
Waiting for your confirmation
Me: I need product not money
Amazon: Sir for product please place fresh order however for new order I will check again and again for delivery as well
Me: If i am going to this link and ordered again how will take a time to delivered
Amazon: Its showing Delivery to pincode
Submit
263002 - Nainital
within 7 - 10 business days. however I will try my best to request delivery on priority
Moreover Gift card will reflect within 2 hours in your account
Should I refund previous amount to you
Me: last time told me same but did not delivered
please give me link for the same for order.
Amazon: Sir I cannot inform you about previous order that is already returning to seller
But I will surely try my best for new order which you will place
Me: also i want to if i order it fresh I pay it again or not
Amazon: http://www.amazon.in/dp/B007K54S3S
Yes sir if you are getting option for cash on delivery you may opt the same meantime I am refunding your amount for previous order
Me: what time it will take for refunding
Amazon: maximum timeline is 2-4 business days however same may reflect within 24-48 hours as well
Me: i have already paid you same for product why you did not dispatch it again for me
Amazon: Sir item has been already returned and returning and delivery is two process that is the reason we are unable to place this same again
However you may check this as well
http://www.amazon.in/Farex-Infant-Formu...(see full link)
Farex 1 Infant Formula Tin - 450 g
Me: you know your are taking almost 15 days for this product but you did not do the same. If I order it today How i assured to delivered it by on time.
Amazon: Sir I can assure you that I will try all my efforts for the delivery at earliest for you because this is an baby product and I can understand that you need it urgently, if fast deliver was an option I would have requested for that as well
However I am putting all my efforts to make it right for you however without your support I am helpless
Sir I will try my best for delivery as soon as it reach to your local hub
Also, I will informed them to contact you via phone to the number [protected] before proceeding with the delivery so that you'll be aware of it and can guide the delivery person to locate your address
Me: cash on delivery is not available in this location. how I can do this
Amazon: You may place by pre paid method I have refunded you amount as well for previous order you may check here
You can see your refund requests here -
www.amazon.in/gp/css/summary/edit.html?...(see full link)
Me: please provide me cash on delivery option
Amazon: Sir cash on delivery is available to area provided by government restrictions as well please place with pre paid I can confirm that your amount is safe with us
Rest you may take your decision once you receive refund
Me: ok thank for information, I am going to log a complain in consumer court against you. Also i am highlighting this issue in Social media networking site and Media also.
thank u
Amazon: I cannot stop you from your rights
However I don't want to set the wrong expectations because it creates an issue later. We are here to help you so whatever is in my hand, I would definitely for you.
That is the only reason I have shared everything correct with you
I don't want to keep you in myth that it will be delivered now as I can see it was already returning to us on 6th
Me: Your service is mentally and financial harass me .
Amazon: I hope you will understand the same
Moreover gift card will reflect within 2 hours in your account
You will receive mail as well
Me: i am staying in remote location
Amazon: Please do not worry we will work for you and make sure that same will not happen again also I have forwarded this feedback to concern team because Strong customer feedback such as yours helps us to continue improving the selection and service we provide.
Moreover I am positive that team will surely look into this and get it sorted out thank you for raising this by this I am sure that bluedart will be alert for every customer, Thank you you have been a ray of light for us .
To GATI**
I hope we are connected
If you want I can right away share this chat with you that we have escalated with GATI courer for the same
I hope we are connected
I hope we are connected, We are idle form last 3 minutes, Without any response the chat will be automatically closed within 5 minutes, Please understand my system limitations
Without any response the chat will be automatically closed within 5 minutes, Please understand my system limitations
As chat window will automatically closed, I am summarizing that I have refunded the amount to you .Thank you for contacting Amazon.in. You have a wonderful day ahead!!
Amazon from Amazon.in has left the conversation.

Hi team,

I ordered a 10 gm silver gold plated coin from amazon and i received it on 5th of may 2016 but it was not up to the mark as shown in amazon shopping portal. I called amazon customer care and spoked with sukania to return the same, she told that it will get returned 3 workingdays and asked me to give the feedback via the mail which sukania send just after the call and i gave positive feedback. But till 16th of may the item not get replaced and i didn't get any calll from amazon. So i want to know is this. The way to get the positive feedback from cusomer maintain the company position. I want to complain against the lady call agent sukania for giving false commitment. I want immediate action on it or else i have to move further cosumer forum for this issue. My contact no is [protected]. I have all recordings for the conversation which i had with sukania on 5th of may2016.

Sobhan
Chennai

Hi,

I paid rs. 937 for sunscreen, but i have never received it. I paid for the amount. Later when i inquired they send me tracking number for the product : ep[protected]in. The address there shows that it is delivered at different address.

When i write to amazon, their response is very rude and reject any claims and doesn't specify any basic for rejection.

Email id - wal. [protected]@yandex.com
After many calls, twitter complaints and emails i finally got a reply from amazon for my account blocking, "greetings from amazon. We are writing to inform you that we have closed your amazon.In account. All open orders have been cancelled and any related charges have been refunded. Any new accounts you open will be closed. We took these actions because our records indicate that this account is related to another account that was closed by amazon. Due to the proprietary nature of our business, we are unable to discuss other accounts with you. Regards, shravanv account specialist http://www.amazon.in" i understand that amazon says that they have refunded me, but they have refunded in the same account which is blocked, duh amazon, now how am i suppose to utilize my gift voucher when my account is being in blocked state, this is completely ridiculous response from amazon without stating any specific proof of statement they closed my account blocking my 550 inr worth gift voucher, no calls from them no decent response, i would like to file a lawsuit against them kindly advise. Regards

I ordered Lenovo k4 note on 23 April . then I cancelled the order before the delivery. For the past 15 days I am trying to get the refund but your employees are just giving fake promises that they would take an action to refund.

My order no is Order #[protected].
Kindly take the necessary action and let me get the refund of 11, 999 INR.

Thanks
Ajay Singh Parihar
[protected]

In spite of calling Service Desk again and again and receiving message from Amazon that my product would be delivered by Saturday i.e on 14- may- 2016
on the updated address.

My product was not delivered.

I called Help desk 6-7 times, every time they assured me that it would be delivered but unfortunately it did';t happened.

The delivery boy disconnected my call 2-3 times.

Dear Sir,
I ordered Lee Cooper Men's Green Sneakers - 8 UK Sold by: Aakash & Co1, 999.00 on 27th April, the given damaged iteam, i reseeded in Indian post, it shows received by amazon, but still they did not refund the amount, kindly do the needful, Please check below Track details of indian post<

Booked at Booked On Destination
Pincode Tariff Article
Category Delivered at Delivered on
Puthur-kollam S.O 03/05/2016 122105 160.00 Domestic Tauru S.O (122105) 05/05/2016

Order Placed: 6 May 2016
Amazon.in order number:[protected]

Items Ordered
3 of: Logitech M100r Wired USB Mouse (Black)
Sold by: morpichenterprise (seller profile)

I have never seen cheater dealers like Morpich Enterprise who refuse to accept the truth and and he is the biggest lire who sent only 1 Mouse Against order of 3 mouse. They mail me to send them pictures of courier and he 1st blame on me that i am lier . after sometime he checked there camera and accepted there mistake. Said by mistake they send me a wrong courier but i know the fact by this way they cheat with people and make lots of money. I think I am a big fool who make order on amazon who having very bad quality and service provider dealers. I will spread this message to social media and will tell them the truth of amazon and there dealers services. I will never prefer amazon again. Because of this of cheap dealers amazon spoil there own identity and image in mind of there customers like us. Even I had spoken with Mr. Deeraj Quality Annalist on 11-05-16 Who promise me to follow my this case and solve this very soon but unfortunately he didn't called me back once.
I am completely Unsatisfied with this order and amazon services.

I returned and re fund a product on 29 the april 2016.but they did not response as per their policy.after few follow ups they came to pick up the shipment on 4th may.as per their terms and condition they should reund my money after 2-3 days from pick up date.but till now they did not give any refund to me.when i called them regarding this now they are talking that they didnot received prduct yet.please help me out that i get back my money.the product is micromax canvus juice 2 amount of rs 6090.i also provide them the receipt copy of pick up.

I had placed order #[protected] for Xiaomi Redmi Note 3 (Gold 32GB) on 4 May 16 on Amazon.in. As per their tracking details my order was supposed to be delievered by 09 May 16. But once i launched comlain after non delievery of my parcel, they told at the max on 12 May 16 my order will be delievered. On daily basis i mailed, called and chat with their customer service agents. But there was no fruitful reply. Even their tracking details is not showing any update after 09 May 16 on which day my parcel is showing reaching Delhi. Courier detail is Amazon Transportation Services, Tracking #:[protected].
Kindly take an immediate action on my issue, as after a regular attempt of more than 2 months i was able to place order for this mobile.
With thanks Regard's
Nishant Deep
Mob:[protected]
Email: nishant [protected]@yahoo.com

Hello sir,
Mere pass aap ke kisi costemer ka coll aaya tha is number se[protected] mujh se amazon account me debite card link karne ke bahane mera debite number and cvs number lekar mere bank account se 3760 rupey kat liye gaye he pahale 700 rupees kate fir 1000 rupees kate uske bad 2000 ke lag bhag aur kat liye he total 3760 rupees kat liye he fir mene dobara is number per coll kara to bole aap ke account me pura payment wapas kar diya gaya he magar abhi tak wapas nahi aaya.. plz sir mujhe mera pura payment wapas chahiye mera mobile number [protected] and mera email [protected]@gmail.com aur isi number se mera amazon per account he... Plz sir help me meri complaint ko serious liya jaye

Hi my name is kailash rathod from pune
my mail id is [protected]@yahoo.In

i had purchased sports shoes and i returned that shoes on 18th april then they me a cheque and they bounced it twice and the amount was 648/- only ifthey returns this small amount of cheque then what service they can give to coustmer i have called them more than 15 times they says me that they are sending me another cheque but now its not worth they have lost mine trust on there website

I had received phone calls from two numbers regarding my complaint, as I have not received my money yet inspite of returning the product two weeks back.

The two numbers are : [protected] & [protected].

Kindly check into these numbers as I feel they are prank numbers as I have shared my bank details with them.e

Email me at [protected]@yahoo.com asap.

I had purchased 2 Samsung headphones from Amazon India and received the product on April 21. My order no : #[protected], but since I received a fake product of some other brand to what I ordered I returned the product back on 25 April. Inspite of sending them my bank details I haven't received my money (Rs. 511) till today and even my the product has been returned back to them on 25 April. It has been three weeks and I am very disappointed with such bad service from Amazon. Kindly look into the matter and please revert back to me on my mentioned email.

email - [protected]@yahoo.com
no - [protected]

I ordered an apple earpod from Amazon India.They provided me that but after using only 4 months it stopped working properly.
As it was under 1 year of warranty I tried checking the invoice and then I realized they have not provided me the invoice.I mailed them n number of times .They every time reply me saying the same thing and it is to wait for 2 days.Now its almost 2 months I am waiting for the invoice so that I can claim the warranty.They are still not able to provide me with invoice.They wasted my so much of time(2 months warranty peried).I even asked them if the earpod they provided me is duplicate and hence they are not able to provide me the invoice.Hence I requested them to provide me with the refund but they are not even providing that.
I request you to to help me out by at least providing me the refund amount.

I ordered a mobile through amazon and already pay that bill online after paid my amount amazon deliver my product to 4 may 2016 but product isn't received then I complaint to amazon customer care service mis. Sufiyana said we deliver your product as soon as possible before 6 or 7 may 2016 time:- 12 noon but 6 or 7th may 2016 product isn't recieve again I call today on 13 may 2016 to customer care service & i talk to supervisor. Supervisor said we deliver your product wrth 7 working days
So company already taken my money & product is'n't deliver yet
Please take any action
Naveen Rawat

Hi, I ordered 4 masala cup noodles last may 2, 2016 from amazon india. My order #[protected].

I ordered vegetarian masala cup noodles but amazon.In sent me non-vegetarian chicken noodles instead of the veg masala noodles.

This is totally intolerable. How could a so called professional company do these kinds of mistakes? Why did this shipment get passed by their Quality/Stock Checker?

Attached are the proof of the item i have received, the order page of amazon.In, invoice of amazon.In

I ordered an otg cable worth rs 4 from amazon.In
I placed my order from id - [protected]@gmail.com after i found out that the shipping charge was 199 on it
I cancelled the order.


I paid 50 rs through the gift voucher and rest through my debit card
After that i got refund of my 50 rs voucher but the rest of the money i paid through my debit card ie - 203 rs does not refunded,

Refund my money to my bank account
I am totally frustrated from the service

Regards
Ashish
Ashish. Gupta124. [protected]@gmail.com