Amazon India Complaints & Reviews

I have ordered two amazon fulfilled products on 26th April. Products are "one Lenovo K4 note case cover and a screen guard". At the time of order they displayed that delivery to my area pin code is available and product will be delivered within 7 to 10 days. But after 15 Days I contacted to their customer support team and they kept on confirming that product will be deliver within 48 hours. After 20 days I got an email that they can not deliver the product they will refund my money. Again I contacted to their support team and they requested me to order the products again and this time they will definitely deliver the products on time but again after 15 days I got an email that they can not deliver the product.

Question is if they can not deliver me the product then why they are displaying the message "delivery to my area pin code is available and shall be delivered between 7 to 10 days" at the time of placing order.

Why their customer support team keep on confirming that they will deliver the product. I have been waited for 35 to 40 days and finally I did not receive the product.Why they wasted my time?

I wrote to their senior people but they also ignored my request to deliver the product.

I wan to file a consumer case against them. I have all proof email confirmations and delivery fails email.

They should pay penalty for their fraud commitment and wasting my time.

Please see attached the screen shot containing screen shot of their delivery confirmation at the time of placing order and my orders details.

Made the order on 14th may. Made full payment in advance. Amazon promised delivery date of 27th may. Product was shown to be dispatched but without tracking details. Contacted seller but no response. Contacted amazon on 26th may. Was told to wait for 3 days more for seller response. Contacted amazon again on 30th to cancel the order. But still order is not cancelled.

Amazon is happily sitting on my payment for 20 days and would take more time to refund. They don't care about customers.

Amazon should be avoided in india. Fake sellers, total scam.

Sir mera name gurvinder from amritsar.
Manea amazon par dell3541 order kia tha par mea out of state tha package mera father nea receive kia mea ajj 13 din bad package open kia to voh made in china tha or jea verify dell care na bhi kia ha kia jeh product made in china ha
Par amazon kujh reply nahi dea raha or kujh bahi solution nahi dea rahea. Jeh to 420 hai. Uskea sath anti virus cd bahi made in china hi ha. Pl help me sir
Gurvinder

Dear team, i have ordered apl men's blue rexine sports shoes vide order no.[protected] dt 27.04.2016. As the shoes were not of good quality and also smaller in size i returned the same to the seller sanjay sales corporation ahmedabadon 06/05/2016 through post office at the sellers address after completing all the formalities. Now even after 25 days not refund has been made to my account so far which is a matter of grave concern and cheating. I request you to look into the matter and make arrangements for the refund failing which i shall be forced to initiate legal action and also not to place any orders with amazon in future.
Hoping for a prompt action.
Regards
Yours truly
R. K. Prashar

Dear Sir,
I am purchased battery + inverter from amzone TEZ Luminous. at date of 27/05/16 but after 4 days, i am received a massage your order cancelled or payment refunded. I am discuss with amazon customer care executive, he not help to us order fail by buyer & company not help to .


From: Amazon.in Marketplace [mailto:[protected]@amazon.in]
Sent: Tuesday, May 31, 2016 10:19 AM
To: Jaivir Dhaka
Subject: Refund for Amazon.in order[protected] was successful


Your Orders | Your Account | Amazon.in

Refund Success
Order :[protected]


Greetings from Amazon.in
We are writing to confirm that we have processed a refund of Rs. 10, 800.07 to your payment method.
This is the pending balance from your payment against your completed order :[protected]

Refund Summary
Instrument : EMI on Visa Card [ending with 6872]

Amount : Rs. 10, 800.07

Your bank will take 3-5 business days to credit the refund amount to your account.
Please note that this refund may cause a change in the terms of your EMI with your credit card issuer, and the issuer might levy a charge for this EMI cancellation. Please check with your Credit card issuer on how your EMI may be affected.

For more information on refund time frames please visit the link below.
http://www.amazon.in/refunds

Thank you for choosing Amazon.
********************************************************************************...⇄
Got questions? Visit our online Help department, available 24 hours a day:
http://www.amazon.in/help
********************************************************************************...⇄
Amazon.in
http://www.amazon.in

Dear sir
I was purchase htc one e9 plus mobile on amazon.In with the order no. #[protected]. And after one day i have return back to amazon on 19/04/2016. But still i have not received my payment. So i humbly request to you that please help me for refund.

Note :- amazon always told to me please wait 4-5 working days. We resolved the problem but still problem not resolved.
I have a backup all call recording snd emails about the same.

I purchased mobile with Amazon order number[protected] with guaranteed delivery by next day before 8 PM but it did not delivered.They updated status that delivery was attempted but no one was there which is completely fake. Full day we were at home and even collected other bank courier.

I wanted this mobile urgently by today only. I never thought such big company would be making customer fool.

Hello,
This is sachi from Kolkata, Westbengal.I have received my prcel on 28th may 2016.after opend my parcel I saw that the box is empty.The product is missing.I did not get my product.I have requested for return and refund my money.now amazon closed my account without reason and they refused to refund my money.Please look into this matter and refund my money..the order id is[protected]
Thasnking you
Sachi Sankar panda. (sachi.sankar.[protected]@gmail.com)

In India Amazon has policy of not provide service after warranty in case of any kindle. I used kindle for 17 month but during update on 16th may 2016 it got stuck. Then I contacted kindle India they said as your product is out of warranty so we can't replace it and we don't have any repairing service center. So now it is of no use. And indirectly said throw it in dustbin.

Amazon India policy on their website said consumer have right in addition to warranty of one year. So if product is faulty then repair it or replace it from retailer.

As I said now their team said we can't do anything. So please force company to change their worse policy of kindle. And there are thousand of cases on Amazon website but no one is sue Amazon for this cheap Chinese product due to our own time consuming and corrupted judicial system.

I request you to punish company by charge heavy amount undur IPC Sec 420 for cheating with Indian people by selling cheapest product with showing good reputed multinational company.

I also attach screen shot of ip address of their Amazon India.

Sir,
I have purchased a Krassa mens black patent leather shoes but it was not what i am excepting.Then i suddenly give my return request.But neither any one call me nor any one receive the poduct.I made several calls but its in the vain.I am dissatisfied with the Company.

Regards
Benudhar Behera
Mob-[protected]
e MAIL-benudhar.[protected]@gmail.com
Order Id[protected]
Dt[protected]

Dear sir,
I received the packet reg my above detailed order and i paid the sum of Rs.1151/- on demand. When i opened the packet i was surprised to find that it contained only one combo of Sony 16gb and 8gb pen drives and there was no other combo. Please look into the matter and arrange to supply the other one.
Thanking you, Yours sincerely, Madan Lal Nagi ([protected]@yahoo.co.in)

Hi..
Being such a prestigious company it is so much disgusting and annoying service they have provided to me.Based on my friends n families believe I had ordered this in stead of flipcart.And now thesepeople are saying it has got damaged after waiting so much.Trust me this is the last time am buying from you and I will make sure no one from my group also in future.All I want my headphone should get delivered latest by tomorrow itself.Give me the solution other than return or refund.

Seller (Battery lovers-slp) has sent karbon mobile worth rs 1150 with bill of rs 6150 inplace of philips hometheatre.
I have already complained about the misbehavior of seller.
- seller forced me to cancel my order
- seller has sent karbonn mobile worth rs 1150 with bill of 6150, which is illegal
- the box is containing 2 bills, one of philips home theatre, one of karbonn mobile.
- the order id on both of the orders is same[protected]-2133913)
Sir,
Now you tell me what should i do? Should i report fir against the seller / amazon?
Or you will take any action?
Kindly contact me as soon as possible.
Mail id - [protected]@yahoo.com


On 20th may, seller called me and said you have to cancel your order. Sir, you tell me! Is seller suppose to force customer to cancel their order? Or is the quality of dealing and is this amazon's way of satisfying customers?

Kindly help me asap otherwise i have to file an fir.

Now when i am calling customer care, they're putting my call on hold again and again. They are not helping me.
Thanks.

Dear Sir/Madam,

i am writing this complaint regarding Order#[protected] and product is Refurbished Coolpad Note 3 Lite (Champagne-White) this item shipped via India post but its not delivered to me yet.

When i called up the customer service, i was assured i will get the package by 28 may 2016 Friday now again i contact with amazon cc and they said this item will be delivered to you by Monday.

I thought amazon is world class shopping site, but they are cheating customers. Even they are misguiding customers. I am a regular online user and I purchased many things from different sites but never happened like this. Now I am fearing to use Amazon. Please beware from Amazon. They are doing fraud.

Hello sir/ma'am
I am vikas kumar sharma.
My contact number is [protected], [protected].

I ordered the above mentioned product from your website. And at the time when i was ordering it. It was showing available. So it's your fault not mine.
My bank also deduct the money from my credit card. I also got the email from your side about the order confirmation. And also from my bank about the payment.
So i want my product. And i don't want to cancel it. I am ok even if you need more time to deliver this product.
I am attaching the snapshot which i took.

MY order with order ID[protected], shipped via Amazon Transportation Services was not delivered to me by courier company irrespective of my request and on the contrary the delivery boy misbehaved with me on phone. And when I told him that I will report this incident, he challenged me that no action will be taken.Please look into the matter.And reply as soon as possible.

I have ordered product on 23rd may 2016. it was an offer and I placed order. I got confirmation email from amazon that my order is confirm and will be dispatched soon. i waited for the product for 6 days, after 6 days I got email from amazon saying my order is cancelled. how you can do this when they already told me that my order is confirmed. now company informed me this was a server error

Unfair return and cancellation of already delayed order for moto G4 plus: order no: #[protected]. This is exactly the type of thing that loses you customers. Please check the history of issues i am facing with this order, which I placed on 18th, just 5, 10 mins after launch of the phone. It showed on stock when I ordered, but even after repeated calls and emails from my side the expected delivery date was not being confirmed. Finally, it came for delivery on 26th, but the delivery person's POS was not working, he returned back, and never came to deliver the product again! Now it shows 'customer refused delivery' on my page and upon customer care they are telling me I will have to place a new order! This is absolutely unprofessional.
I was getting an offer of 300 cashback on purchase of moto pulse 2 headphones and 1000 kindle credit.
So, I ended up buying the headphones, which have already been delivered to me. And was planning to buy the kindle as soon as the phone arrives.
Now I will not get any of these offers with a new order, this loss is on top of the aggravation I have faced. Look into this matter and make it right. (and on top of it, my attempts at getting an email response is being met with a copy pasted reply!)

Based on my personal experience, amazon.In is only fit for ordering low priced products. They are not able to manage delivery of laptop that i ordered. The stock status says available but after charging me around 45k they automatically cancelled my order after a week without any prior intimation. The product was out of stock.


Be cautious and don't believe on the stock status mentioned in the site. The supplier it seems places the order only after receiving one from us. The moment they are unable to manage they will cancel the order. There is no accountability about essence of time with amazon.In

Dayal

I had changed my delivery address after placing the order and amazon confirmed it. Customer service is very courteous and seem to help. But at the ground level it does not work.. Courier companies do seem to received the info or do not understand the level of turn around that amazon india promises.
After chatting with amzon customer service in 3 separate chats of about 10-15 mins each.. I give up. This was a gift and it would have been easier if they had said, no address change is not possible