Amazon India Complaints & Reviews

Hi

I orderded seaget external hard disk on 21st for with case cover for 6820 rs. I received cover on 3rd day but still not received external hard disk.
Contacted seller and amazon but they are nor delivering product nor giving refund. They are saying it will be delay. But not giving specific date and time for that.

Please help.

Name : madhar vatsal
Product : seaget external hard disk 2tb backup plus slim
Order date :21st may.

Please help.


Vatsal madhar
[protected]

I stopped using Amazon due to past order experience where I got no support from your shameless customer care, but tried to give you one more chance and became a fool again with you cheaters.

Product I ordered from your site for Rs 220+40 has MRP of Rs 195.

What a cheating and on calling your customer care, your unprofessional team member SIRAJ B wasted my 60 valuable mins and was just able to tell me this happens and we can't help you. Nor he was able to log a complaint or give me a reference number or assure action will be taken or bring his supervisor on call or transfer but yes he did 2 great things, MADE ME REALISE THAT AMAZON IS PART OF THIS CHEAT AND SECOND DISCONNECT THE CALL OF SUCH CUSTOMER IS BEST WHAT YOU CAN DO.

Really you people are shameless in after sales so I decided to help myself by registering a case of 420 in consumer court and couple of articles on FB, TWITTER &MOUTHSHUT. I am writing mails to your CEO also with screen shot of my FB.

Writing this mail to make you know this all and update a delay in return of product, cause I know nothing is in your hand also else than cheating a customer and just say sorry.

Ask your valuable seller and legal team to be ready to face court along with media press.

Sunil Peswani
[protected]

I had return t-rock men casual loafer shoes blue (8) but amount is not returne since 15 day. I am calling deaily but telling its bank problem but bank asking amount return details but tell caller saying the donot have details the asking 2 day time every time. Amzon don't have any amount refund details they tell its finance department problem and once again they asking 4 days time. It is so much irritating me

Registered on 26/May/2016 . Participated in flash sale .Added the phone to my cart on 02/June/2016 .
But after sometime the phone vanished from the cart . Emailed and Telephoned the Amazon team . No positive response .They agreed about the technical glitch . I had to gift the phone to my daughter by 05/ June/2016 .They are not ready to co-operate .The customer care disconnects the line as if they are fed up . Amazon India is difficult to deal with . Will not recommend to anybody .

Subject : complaint about defective product, bandridge apple lighting cable

Dear sir,

On [30 may 2016], i purchased a [bandridge apple lighting cable] from your amazon.In

Here is my odrer number - order #[protected]
Today on 5:58 pm - 3 june my brother received this product. On the behalf of me (Pankaj mehta)
And he told to courier person why yo send defective product and return my money
He told, thats not my matter, dont shout on me, about this matter, just contcat to amazon people

Problem:
Iphone 5 charging cable is defected, charging pint is break, here is the image, click here & check - http://photouploads.com/image/zsz
I think he send me used cable mistake or from mind i dont care, i have already give moto g plus from amazon, now i am little bit tens, what will happen with my moto g plus
My order number - order #[protected] for moto g - plus,

I am going to cancel this order, because amazon people is trying to making me, fool,
On first order, on last date of delivery on time they cancelled, when i ask the reason about this undelivery
They told me, product is damage, but now what happen with my next order, just check everyone,
They send me defective product,

I given return request for this order on [3 june] and spoke with [customer care - subin t]
To resolve the problem i request that you [refund my money & cancel my moto g order, no more trust on your company
If you will send defective mobile].

You can contact me by phone or email
Yours sincerely
Pankaj
3 june

I had placed an order with amazon india on ‘june 1, 2016’. Next day (I. E. June 2, 2016) i had a chat with one of customer service associate (Csa). I had enquired and want to know the status of product. He assured me that he would notify me about the same. But next day (I. E. June 3, 2016), i found that the order placed was cancelled. Then on june 3, 2016 i had again had a chat with two csa. I did not find a solution for it.

I request to help me in finding the suitable solution for the same. The amazon order no[protected].

I have ordered lenovo zuk z1 from amazon flash sale on 26th may 2016 and 2nd june 2016. Both times, the product got returned showing it is undeliverable. [cash refund was initiated, but not yet completed]

When i ordered first time, it showed undeliverable after 5 or 6 days[just the day before it was expected to deliver]. It shows that product is undeliverable since a courier service rejected it.
I contacted the customer service and they told its a one time error from their side and asked me to order it again in the next flash sale day.

Now, the seond time, ie, on june 2nd.. Again i sat in front of the system at 2pm (Since the flash sale begins at 2pm) and ordered it successfully.
On june 3rd, when i tracked the package, it shows the product is returned. Again some courier service refused to deliver it.

So, what am i suppose to do amazon.. Should i continue ordering the item again and again, test if i am lucky to get the phone.

If amazon don't have the product or it don't have proper courier service which can deliver the item, then why do they put up flash sale and fool the customers.

I have been tried to purchase xiaomi redmi note 3 on 18th and 25th may 2016 but due to artificial shortage created by the company it was not available for me. And finally i have purchased on 1st june 2016 but the company declined to deliver the product. I have invested a lots of time to buy this product. A busy professional time matters a lot for me so it should be deliver to me at any cost.

Sandip kaushal
Mail: [protected]@gmail.com
Order #[protected]

I have order xiaomi redmi note 3 (Dark grey, 32gb) on 3rd of june and i got order confirmation as well instantly i booked it. However after 2 days, that is today morning, i have received email from amazon that the order has been cancelled with out providing any reason.

This is so unfair, since it was a flash sales and was waited for the opportunity and was fortunate to place the order.
Later on the day, the products was available on flipkart, since, i got the order confirmation, and estimated delivery was one day only, i did not try booking it from flipkart.

Now cancelling the product after the date of delivery, when this product is out of stock in all the website including amazon, it nothing but a cheating the customer as they have selectively cancelled the order, since my friend have purchased the same product on the same day and even one of my friend has order after me but have revived dispatch confirmation

While calling customer care, first they told that all the product order on 1 june 2016 is cancelled then when i mentioned about my friends they changed the story that only few have been processed. Asking for the reason, they are saying technical glitch.

I had order this product to gift my wife on the anniversary and now not getting it due to their pathetic system issues and communicating so late so that customer can not do anything about that and think that their responsibility is over as soon as money has been refunded back.

This is not tenable at all. This people will takes benefit of the customers do not have time or don't understand the right to compliant against it.

An website, they should have some responsibility for order booked

As an compensation for the facing mental troma and cheating, i want compensation equivalent to my phone or provide me the handset.

Consumer name ;

darshan mayur shah

phone number: [protected]

my order id is[protected]

I ordered redmi note 3 on june 1 at 10 am and i paid 11999 rs but after 2 days they cancelled it ans they are saying out of stock and it is false reply. Because i ordered the phone it was in stock. On next day they told the product will be shipped in 24 hrs but on june 3 they cancelled it. I am highly disappointed about the service every time they fool the customers like this. I have all the documents and order details.In which they promised to deliver the phone

I had ordered vintage premium ladies handbag tricolor (Bag 86)" online from amazon and paid the price rs. 430.00 on 26.5.16. They had delivered a single coloured bag vide order id[protected] on 31.5.16. I reported the matter to their helpline and was they told the online procedure for return/replacement. I did the same.Today when i called them up, they are telling that i have to return the bag bearing postage charges. They will refund me the cost of bag in my bank a/c and will refund the postage charges by means of 'gift card'.

My grievances are as follows:
1. I was delivered a wrong product which i hadn't ordered.
2. How they can expect me to shop from their site using gift card after such a bad service and feedback they have provided in first instance.

Now i want them to pick up the wrong product and give me the product which i ordered at the earliest.

Regards

Tirthankar mukherjee
Flat no a2/d2, geetanjali apts, a/20 anandapuri, po-nc pukur, barrackpore, kolkata-700122

Order id[protected]
Order id[protected]


Hello
Name - parth patel
Mobile - [protected]
Email - [protected]@gmail.com
Complaint against - amazon shopping
Reson of complain-wrongshipment delivered
Price - 14539 i need refund

Hello
I ordered nikon lens 55-200mm and lowepro camera bag

Order id[protected]
Order id[protected]

Firstly it delivered me on 30th may 2016 noon from amazon to my house by cash on delivery paid and it package was nicely packed.
After i was checked out in the package not same product i was ordered.
Inside the package delivered against nikon lens something mcvitties biscuit and lays chiips, and lowepro bag against delivered dell laptop bag
It totally waste for me i was paid for it 14539.00 rs
Amazon was closed my account and they are not take returned request, they declined.
Amazon are fraud, they are cheating to customers
Please help i want to refund agaist this issue

I purchased moto g4 plus from amazon website on 18 may and it was delievered on 23 may . On 25 may I initiated a replacement as the phone was faulty so according to the company's policy they will replace my phone .
There is no tracking for replacament order on their website and it has been around 8 days and whenever I call on their customer care they say that it will be delivered in 24-48 hours .Today they told me that the phone is out of stock with that particular seller and that they will refund me the money after 4-5 days when the phone will reach them .They are not even escalating the matter to any senior

I ordered a Anti virus on 30 May. I received a call from Blue Dart on 1st June they told me that we can, t deliver your product on your address so you have to come and pick you order here. Whereas i received so many product on this address. I logged a complain yesterday regarding this. Amazon person told me that your order will be reached on your address by tomorrow but right now anybody not come with my order it was very important for me. I am very worried about that type of Amazon service.

Customer comments: I have ordered Clifton Mens Cotton Round Neck T-Shirt Red (Medium) ID: #[protected]. There was print on front of the shirt but delivered t-shirt is not same as I ordered.
I want to return T-Shirt, then Amazon India send email "Your return pick-up is scheduled for: Thursday, May 19, 2016, 11:00 - 14:00 The phone number we've given to the carrier for this pick-up is [protected] "

but still now Amazon India no pick up

I have ordered a moto g3 and its tempered glass on 26th of may 2016 with one day delivery option as I have immediate requirement of phone and I need to shift my room on 29th may .Courier person attempted the delivery b/w 11am-12am on 28th but as i have exam on that particular time thus i asked him to deliver product in evening but he didn't.
I have shifted my room on 29th may and call customer care to change my delivery address but he said that delivery can be done within the same pin code, thus I have provided him address which is near to me within the same pin code and also asked him to change my phone no., then he asked me to update my address on amazon.in, which I did.
But nothing happen after that, no call came from amazon for delivery.
I have contacted customer care again and again since last 4 days all of them whom I talked assured me to deliver product within 24 hr. 5 days gone from date of delivery assured to me and I haven't received my product. 1st of june delivery boy contacted me for product delivery I traveled almost 30km to that particular address and waited for around 45 min for that delivery boy and he handed me only tempered glass. Now tell me what will I do with that tempered glass without phone.Now I cant take delivery as I have to visit my hometown for about 15 days .
This is total mental harassment done by amazon.

Either they should compensate or deliver product to my hometown which is in up.

Dear sir we have ordered dt.24.05.2016 order #[protected] the seller & amazon has fulfill the requirement.

But afterwards the order no. Order no.[protected] & order #[protected] dated 30.05.2016 & 31.05.2016 both are cancelled and the reason they state is address are undelivered to the pincode, but earlier same product in same address delivered by same co.

As we will trust to amazon not the seller.

As due to trust on amazon we have ordered twice & in earlier we also ordering other products from amazon. If the same continues we will order from other online website. And if the problem with seller then how they accept the payment or confirm the order. Due to such we suffer a lot & my job also in trouble due to order placed in amazon.

Its the matter of trust.

Kindly so the needful on urgent basis.

Regards,
Hitesh parmar
[protected]/[protected]

I am your customer name Mrinmay Ghosh. My registered phone no is [protected]. I have brought Lenovo Zuk from tor site on 26th may order no [protected] . Today when I am tracking in your site I am wounder to see that Amazon com instructed courier service to return the packet.I don't know why ? I have paid for that. Today I have contacted more than 4 times to your customer care to retain the courier and deliver to me. But I have not received any help from you.

Hello
2-3 days before i ordered two product from amazon today are it is delivered success fully when i was checked out it than inside package some different product delivered lower cost than i was ordered it when i complained about this issue than amazon was closed my account and they told me to we cannot reinstate your account...how can do that type of bad response!!
Now i want to returned this both ordered cost of it 14539.00₹
Please help me if you can

Thank you
Parth

Dear sir
I was purchase the mobile with amazon india on 13/04/2016 and after received the product. I have facing charging problem so return back the product on 19/04/2016 with ats courier (Amazon transportation services).
But after 1 month i have not received any payment from amazon side. And they are always told to me please wait 2 more working days.
Please please help me.

Order details
Order #[protected]
Placed on wednesday, april 13, 2016

Htc one e9 plus (Meteor grey)
Rs.28, 550.00