Amazon India Complaints & Reviews

Ive plced the order for philips qt4011/15 pro skin advance trimmer on 1st of april 2016... But because of non delivery the product was returned. I've contacted amazon in this regard and they requested me to order again and they will definitely send the order to my address but this time too the product wasn't deliver and returned to the seller. I've talked/contacted a lot of times for the same and got assured by the company but nothing happened. I don't want refund i want my product. Im extremely disappointed with amazon customer care service and amazon india.

Hi,

I had ordered the phone(i.e. RedMi Note 3) from Amazon on 27th Apr 2016 at 2:00 PM and they provided the estimated deliver date as 2nd may 2016.
I have made payment of amount 11998.00 rupees already.
I contacted many times to Amazon Customer service regarding this then They are saying that your package will be delivered in one or two days and this is happening every day whenever I contacted to Amazon customer service.

They had increased the estimated delivery date from 2nd may 2016 to 5th may 2016. But I have not received the my package yet.

Below are details of my package:

Courier: Amazon Transportation Services, Tracking #:[protected]
ORDER #[protected]

Please find the attached tracking record of Amazon also.

Please look into this matter and take necessary action against them.

Thanks in Advance.

Regards,
Vipin Gupta

Dear sir i have been order shoes from amazon on 18th april 2016
My order id[protected] my email [protected]@gmail.com
Mo.[protected] i have orderd 2 pair of shoes one has been delivered to me but second shoes it not deliverd to me item name kimichi men's brown synthetic boots (10 uk) and tracking status seen like that product is deliverd to me on 29th april please do some thing thank you

Order id:[protected] date of purchase - 24-apr-16
Email id - chetan. [protected]@gmail.com
Registered name - chetan
Phone no.- [protected]

Placed an order and not delivery on promised time, and the extended time, following up from 1week every day, and the seller himself is asking me where is the product. Item still not received.
Also amazon customer care guys are saying even on cancellation the money will not be refunded.
Also no updates on delivery is showing at the website nor the seller have any info.

I don’t know what is happening. Who is responsible.

Order id (Gift card) :[protected].
Good morning sir,
I am ramabu. I have an amazon account. I wanted to buy cool pad note 3 on its flash sale. At first sale and the second sale i missed just because of the payment gate way. So third time i dicided to send my money to my gift card so that i can buy my item easily when i sent my gift card balance they first put my account on hold then after 70 days they finally closed my accouhnt permanently.
My email id is : [protected]@gmail.com (Registered)
Mobile no.:[protected] (Registered)
I want you to do refund my money to my bank account.
So please help me please.
My bank name : mullu chandra sekhar
A/c: [protected]
Ifsc: sbin0011111
First i complained once for this issue. A person paul responded for my complaint he said that i will receive my refund in 2-3 days it is about 13 days over no refund received. He is also not responding for my mails yet. Plaese help me.

I purchased shoes from amazon the sum of Rs 598 receiving date - 13 april 2016 order id[protected] i claimed for refund of my product of my shoes . But instead of giving refund they gave a gift voucher . but i want my refund back as soon as possible . i called customer care service so many times but they are neglecting my query. kindly help me out . and i want my refund back . i m very thankful to you for this act of kindness.

I Kushagra bansal bought a new mobile phone one plus two mobile phone using my fathers ID from amazon.in.I received a product which worked ok for 10 to 15 days so that their period of change is somehow can get over. After that only the problem of hanging of phone started. everytime i login in whatsapp it hangs. i am not able to find the contact no from contact list, as everytime you need to click on the alphabet of which you need to find a name and then after that only the contact no is shown in contact list. phn heating is too much even during the time of charging.
I called customer care of amazon they said that u get a letter from one plus stating that i received a defective product on arrival only, but when i called customer care of one plus and then visited also the service centre of one plus, they said we cannot do anything other than updating the phone.amazon ppl are saying you go to one plus service centre and one plus ppl are saying you bought this from amazon and they have delivered a defective product which might have been rejected before so its their responsibility to return and give a new phn.
Why should i suffer in all dis in which a defective piece is delivered from whosoevers end.And nobody is ready to take action for this.Kindly take action ASAP as tired of all dis.

This is regarding my ORDER #[protected] made with amazon for a mobile phone (OnePlus X) . I have already paid 14999 + 100(for one day delivery) on date 26 April 2016.
I have tried to reach multiple times to Amazon customer service but they are just copy pasting a pre written apology and are not letting me know the status of my order. I don't know who to reach out to. feeling cheated, I just want my money to be safe.

I am attaching my invoice copy with transaction and my new phone IMEI code which should ideally belong to the purchaser.

Order id:[protected] Date of purchase- 17-Apr-16
email id- [protected]@gmail.com
registered name- Rajarshi Kundu
phone no.- [protected]

Date of delivery 20-Apr-16
Product ordered- Lenovo Vibe K4 note
Problem with the product- Horizontal and vertical lines appearing all over the screen
Request for replacement initiated on:-
1. 29-Apr-16(Fri) for 30-apr-16(Sat); 2-5p.m. slot- no call
2. 30-Apr-16(Sat) for 02-May-16(Mon); 5-8 p.m. slot- call at 4:30, i called back at 5:20 said pick up not possible
3. 02-May-16(Mon) for 03-May-16(Tue); 9-11 a.m. slot- no call
4. 03-May-16(Tue) for 04-May-16(Wed); call at 11:30 a.m., asked to collect at 4:30 p.m.- phone switched off, did not turn up.
5. 04-May-16(Wed) for 05-May-16(Thurs); No call
6. 05-May-16(Thurs) for 06-May-16(Fri); no cal
7. 06-May-16(Fri) for 07-May-16(Sat); 8-11 AM slot. No call. then I again called on toll free number of Amazon after their pick time has passed. They expressed their inability into my pickup apart from scheduling.

Apart from this I have complained by directly addressing them on 06-May-16 but they have again scheduled a pick upon 07-May-16 that too was not completed.

This problem is affecting my other commitments as I have to be present all hours. Kindly help me get over with this problem and if possible guide me how to file for damages.

Placed an order and not delivery on promised time, and the extended time, following up from 1week every day, and promises will deliver it as soon as possible. Item still not received. Since it is an EMI purchase bank will charge me interest if I cancel the order. Contacted amazon regarding the same there response is "it is mentioned in the terms and conditions"
I am trapped. and amazon is not helping in anyway,
My other order never got delivered, amazon says "maybe courier lost it" and refunded the money, wasted 2weeks waiting.
Another order they charged me more than the printed MRP.
Amazon used to be better before,
I think it is time to go back to stores and help the small scale merchants who wants their customer to come back.

I have ordered one polestar 25 ltrs black laptop backpack on 4th may, and i have received an delivery confirmation sms from bluedart that my product is delivered, but the product is not delivered to proper address and inappropriate person aruna. I have registerd a complaint with soiab customer service executive. Please track my complaint and do the needful.
Date of the incident:7th may 2016
Client number:[protected]
Order#[protected]
Waybill no : [protected]

Following offer was there on amazon between from 22nd to 24th april, 2016

"if you shop any gift card brand listed on the gift card store worth rs.5000 or more and get rs.300 back in 7 business days from the offer period."

I purchased rs. 5000 big bazaar coupon and called to customer care today to check the cash back offer. Now they are saying there was no such offer on amazon website.

I have a written proof sent by their customer care executive anusha. After i forwarded the mail, they are trying to find loop holes in the mail.

Thanks amazon for showing the true picture to the public.

As I Booked a product on[protected] but the product was wrongly ordered as i just replace that order on 7th april 2016 and amazon customer care portal asked the timing for the pickup as well but no one had visited . since from 1 month no one had visited when ever i use to call on customer care they said they will helping for the same after that they started we had to do courier to the seller but why we should to the courier then i email to seller from there also no response but after 1 month they give the escuse the product replacement time period is expired so the product will not be replaced.

Order#[protected]Skintice designer flip cover with vinyl wrap-around for one plus 2, design - metallic blue texture)


I had ordered a mobile case order no. The product is not at all matching with the product shown on the portal. The quality of the product is extremely poor. Immidietely i requested them to return after four /five days they did not response. I called them, now they said return it on your own courier expenses, the call center guys told they are not responsible for the poor qualty item delivered. Also he told 'what ever you like you can do '.

I had ordered a mobile case from amazon the product was defected when initiated a return they assured a pick up of the product for a week.
now nor they picking up the product or initiating my refund
this is very disappointing as i have been contacting them for return pick up. till date i was assured about picking the product.
the product was defected i am returning with a reason

I brought a Karbon Mobile from Amazon, the phone was sold by Amazon via a seller called Readily and was delivered by the seller.Now I want to return the product as the phone volume is very low and the call volume is very low as well. But they are saying me now to go to the service centre to check about, then get a certificate from them and then I would be able to return it. When I brought the phone, it was nowhere written that to return the product I will have to go through all these..

We have received Sparx shoes from Clicktin E-Commerce P Ltd on 29.04.2016, containing shoes of 8 Nos. size vide incoice no. RCLICKTIN00034 DT 29.04.16, however on box as well as on billing and in order it is mentioned 10 Nos. size. As soon as we received materials we have complaint about that to Clicktin E-Commerce P. Ltd. They asked to send photograph for verification and same has been sent to them. But till date we have not received any advise/instructions from Clicktin E-Commerce P. Ltd.

Kindly expediate the matter either for replacement or refund.

Seeking your early action.

RAJ MEKWAN
BARODA

After returning the original damaged shipment the replacement is delayed from the company site.

I confirm earlier from representative that the delivery should be done on my recommended day and he also confirm it, but in reality it is not done on time, that representative also give wrong information to me.

It harm in my work.

The extremely poor service is given to me.

I am purchased a mobile phone9 (Order #[protected] coolpad note 3 (White, 16gb)
Sold by: cloudtail. When i received that phone that time phone function was working not properly. Please do not buy any product from amazon. This is a fraud company. Please dont buy any item from amazon.
His doing cheating with customers n showing tv ad that easy return
Do you know easy return means they take return product easily but they are not given money back easily. Please be care-full. Any other query mail me at [protected]@gmail.com

I had sent a mail to pick up the above 2 packages between 8-11 a, m on 5th may'16. However, the same was not done and i received a message stating that the pickup has been rescheduled between 5-8 pm. Around 6.13 pm i received a message stating that there was no one in the home and the package coudn't be picked.

Immediately, around 6.17 pm i made a call to[protected] stating the above problem, who assured that today someone will come and pickup the packages.In fact i had called customer care in the morning which was totally useless.

Till now, no one has come and it wont be possible for me to stay the whole day. Can you please help me out to return. Its a real problem and i have decided never to do any purchase from amazon any more.

Please see that the packages are collected before 10 a. M on 7th may'16. I will also like to put on record that the delivery man had come at 10pm to deliver the goods, and mentioned that no one was available. Your delivery boys have taken the customers for granted. Please keep a watch on them too.

S. Arya, kolkata
[protected]
[protected]@gmail.com