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Updated: Feb 27, 2026
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A
ARVIND srin
from Chennai, Tamil Nadu
Jun 3, 2016
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Address: 600091
Website: www.amazon.in

I ordered redmi note 3 on june 1 at 10 am and i paid 11999 rs but after 2 days they cancelled it ans they are saying out of stock and it is false reply. Because i ordered the phone it was in stock. On next day they told the product will be shipped in 24 hrs but on june 3 they cancelled it. I am highly disappointed about the service every time they fool the customers like this. I have all the documents and order details.In which they promised to deliver the phone
Amazon India customer support has been notified about the posted complaint.
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Having the exact same issue. Got all details and emails as well. Guess I'll make a complaint post soon. Can you update us on what actually happens.?
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Ya Sure but are you asking about details of issue
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Same here. I ordered Redmi Note 3 Gold version 32 GB on 1st June 2016 from Amazon which was an open sale at around 10:05 AM. As recommended by Amazon website during purchase, I had also ordered Kaira screen guard and back cover. Amazon was foolish enough or smart enough to process and selectively pre-ship the other consignments that was scheduled to be delivered today 3rd June 2016. But, the shipment estimate details for Redmi Note 3 were still not available. Upon calling the customer care, I was told nothing to worry about as there were technical glitches and huge demand for Redmi Note 3. I called customer care once again and I got the same reply. Unfortunately when I checked my mail today, I got a message that I my order for Redmi Note 3 have been cancelled. It was quite embarrassing where I had the accessory for the product without the product itself akin to having buttons of the shirt but not the shirt. When I enquired about it, customer care executive had the temerity to tell me that I have to place an order for the product again once it is available. The accessory part of the order which was just probably a mile or 2 to my doorsteps had to be cancelled by the customer care. No wonder companies like amazon in India are piling up losses after another. Poor supply chain management, poor matching of supply with demand, clear lack of common sense (sending accessories but not the product, wtf will I do with the accessories, hang it on my wall???) and losses incurred due to product return is doing Amazon no good. Further since this was my first shy at Redmi Note 3, I begin to wonder whether the product is really worth it. Better wait till the announcement of pricing of Le 2 or Le 2 Pro or Le Max but shun Xiaomi for good.
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    M
    meettirthankar
    from Kolkata, West Bengal
    Jun 2, 2016
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    Address: 700122
    Website: amazon india

    I had ordered vintage premium ladies handbag tricolor (Bag 86)" online from amazon and paid the price rs. 430.00 on 26.5.16. They had delivered a single coloured bag vide order id[protected] on 31.5.16. I reported the matter to their helpline and was they told the online procedure for return/replacement. I did the same.Today when i called them up, they are telling that i have to return the bag bearing postage charges. They will refund me the cost of bag in my bank a/c and will refund the postage charges by means of 'gift card'.

    My grievances are as follows:
    1. I was delivered a wrong product which i hadn't ordered.
    2. How they can expect me to shop from their site using gift card after such a bad service and feedback they have provided in first instance.

    Now i want them to pick up the wrong product and give me the product which i ordered at the earliest.

    Regards

    Tirthankar mukherjee
    Flat no a2/d2, geetanjali apts, a/20 anandapuri, po-nc pukur, barrackpore, kolkata-700122
    Amazon India customer support has been notified about the posted complaint.
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      P
      Pritipop
      from Nashik, Maharashtra
      Jun 2, 2016
      Resolved
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      Resolved

      Address: Gandhinagar, Gujarat, 382030
      Website: Www.amazon.in

      Order id[protected]
      Order id[protected]


      Hello
      Name - parth patel
      Mobile - [protected]
      Email - [protected]@gmail.com
      Complaint against - amazon shopping
      Reson of complain-wrongshipment delivered
      Price - 14539 i need refund

      Hello
      I ordered nikon lens 55-200mm and lowepro camera bag

      Order id[protected]
      Order id[protected]

      Firstly it delivered me on 30th may 2016 noon from amazon to my house by cash on delivery paid and it package was nicely packed.
      After i was checked out in the package not same product i was ordered.
      Inside the package delivered against nikon lens something mcvitties biscuit and lays chiips, and lowepro bag against delivered dell laptop bag
      It totally waste for me i was paid for it 14539.00 rs
      Amazon was closed my account and they are not take returned request, they declined.
      Amazon are fraud, they are cheating to customers
      Please help i want to refund agaist this issue
      Jun 4, 2016
      Complaint marked as Resolved 
      They'd completely stop to replying me and they had put my account on automatic rejection reply list They are clearly told me to that we are not accepting returned and refund against any product bought by you from amazon Please help me to this concerned
      Amazon India customer support has been notified about the posted complaint.
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        N
        nitinmuteja
        from Mumbai, Maharashtra
        Jun 2, 2016
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        Address: Bangalore, Karnataka, 201301
        Website: amazon.in

        I purchased moto g4 plus from amazon website on 18 may and it was delievered on 23 may . On 25 may I initiated a replacement as the phone was faulty so according to the company's policy they will replace my phone .
        There is no tracking for replacament order on their website and it has been around 8 days and whenever I call on their customer care they say that it will be delivered in 24-48 hours .Today they told me that the phone is out of stock with that particular seller and that they will refund me the money after 4-5 days when the phone will reach them .They are not even escalating the matter to any senior
        Amazon India customer support has been notified about the posted complaint.
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        contact [protected]
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          S
          Sarvotam
          from Mumbai, Maharashtra
          Jun 2, 2016
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          Address: 131027

          I ordered a Anti virus on 30 May. I received a call from Blue Dart on 1st June they told me that we can, t deliver your product on your address so you have to come and pick you order here. Whereas i received so many product on this address. I logged a complain yesterday regarding this. Amazon person told me that your order will be reached on your address by tomorrow but right now anybody not come with my order it was very important for me. I am very worried about that type of Amazon service.
          Amazon India customer support has been notified about the posted complaint.
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            S
            soumenkarmakar
            from Baduria, West Bengal
            Jun 2, 2016
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            Address: 700091

            Customer comments: I have ordered Clifton Mens Cotton Round Neck T-Shirt Red (Medium) ID: #[protected]. There was print on front of the shirt but delivered t-shirt is not same as I ordered.
            I want to return T-Shirt, then Amazon India send email "Your return pick-up is scheduled for: Thursday, May 19, 2016, 11:00 - 14:00 The phone number we've given to the carrier for this pick-up is [protected] "

            but still now Amazon India no pick up
            Amazon India customer support has been notified about the posted complaint.
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              A
              aqibh70
              from Dalsingh Sarai, Bihar
              Jun 1, 2016
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              I have ordered a moto g3 and its tempered glass on 26th of may 2016 with one day delivery option as I have immediate requirement of phone and I need to shift my room on 29th may .Courier person attempted the delivery b/w 11am-12am on 28th but as i have exam on that particular time thus i asked him to deliver product in evening but he didn't.
              I have shifted my room on 29th may and call customer care to change my delivery address but he said that delivery can be done within the same pin code, thus I have provided him address which is near to me within the same pin code and also asked him to change my phone no., then he asked me to update my address on amazon.in, which I did.
              But nothing happen after that, no call came from amazon for delivery.
              I have contacted customer care again and again since last 4 days all of them whom I talked assured me to deliver product within 24 hr. 5 days gone from date of delivery assured to me and I haven't received my product. 1st of june delivery boy contacted me for product delivery I traveled almost 30km to that particular address and waited for around 45 min for that delivery boy and he handed me only tempered glass. Now tell me what will I do with that tempered glass without phone.Now I cant take delivery as I have to visit my hometown for about 15 days .
              This is total mental harassment done by amazon.

              Either they should compensate or deliver product to my hometown which is in up.
              Amazon India customer support has been notified about the posted complaint.
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                H
                hiteshprmr776
                from Mumbai, Maharashtra
                Jun 1, 2016
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                Address: Mumbai City, Maharashtra, 400055
                Website: amazon.in

                Dear sir we have ordered dt.24.05.2016 order #[protected] the seller & amazon has fulfill the requirement.

                But afterwards the order no. Order no.[protected] & order #[protected] dated 30.05.2016 & 31.05.2016 both are cancelled and the reason they state is address are undelivered to the pincode, but earlier same product in same address delivered by same co.

                As we will trust to amazon not the seller.

                As due to trust on amazon we have ordered twice & in earlier we also ordering other products from amazon. If the same continues we will order from other online website. And if the problem with seller then how they accept the payment or confirm the order. Due to such we suffer a lot & my job also in trouble due to order placed in amazon.

                Its the matter of trust.

                Kindly so the needful on urgent basis.

                Regards,
                Hitesh parmar
                [protected]/[protected]
                Amazon India customer support has been notified about the posted complaint.
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                  M
                  Mrinmayghosh
                  from Kolkata, West Bengal
                  Jun 1, 2016
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                  Address: 712123

                  I am your customer name Mrinmay Ghosh. My registered phone no is [protected]. I have brought Lenovo Zuk from tor site on 26th may order no [protected] . Today when I am tracking in your site I am wounder to see that Amazon com instructed courier service to return the packet.I don't know why ? I have paid for that. Today I have contacted more than 4 times to your customer care to retain the courier and deliver to me. But I have not received any help from you.
                  Amazon India customer support has been notified about the posted complaint.
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                    P
                    Pritipop
                    from Nashik, Maharashtra
                    May 31, 2016
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                    Resolved

                    Address: Gandhinagar, Gujarat, 382030
                    Website: Www.amazon.in

                    Hello
                    2-3 days before i ordered two product from amazon today are it is delivered success fully when i was checked out it than inside package some different product delivered lower cost than i was ordered it when i complained about this issue than amazon was closed my account and they told me to we cannot reinstate your account...how can do that type of bad response!!
                    Now i want to returned this both ordered cost of it 14539.00₹
                    Please help me if you can

                    Thank you
                    Parth
                    Jun 2, 2016
                    Complaint marked as Resolved 
                    Order id - 40473352351756316 Order id - 40405977088794701 Hello Name - Parth Patel Mobile - 8460636904 Email - [email protected] Complaint Against - Amazon Shopping Reson of complain-wrongshipment delivered Price - 14539 I need Refund Hello I ordered Nikon Lens 55-200mm and Lowepro camera bag Order id - 40473352351756316 Order id - 40405977088794701 Firstly it delivered me on 30th May 2016 noon from amazon to my house by cash on delivery paid and it package was nicely packed. After i was checked out in the package not same product i was ordered. Inside the package delivered against Nikon lens something Mcvitties Biscuit and Lays chiips, And Lowepro bag against delivered Dell Laptop Bag It totally waste for me i was paid for it 14539.00 Rs Please Help i want to refund agaist this issue
                    Amazon India customer support has been notified about the posted complaint.
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                    Hello
                    Amazon against replied me to again wel will not reply regarding this account and ordered. They were clearly replied about this account will not be reinstate
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                      V
                      vivek jat
                      from Indore, Madhya Pradesh
                      May 31, 2016
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                      Address: 560055
                      Website: amazon.in

                      Dear sir
                      I was purchase the mobile with amazon india on 13/04/2016 and after received the product. I have facing charging problem so return back the product on 19/04/2016 with ats courier (Amazon transportation services).
                      But after 1 month i have not received any payment from amazon side. And they are always told to me please wait 2 more working days.
                      Please please help me.

                      Order details
                      Order #[protected]
                      Placed on wednesday, april 13, 2016

                      Htc one e9 plus (Meteor grey)
                      Rs.28, 550.00
                      Amazon India customer support has been notified about the posted complaint.
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                        B
                        blalatendu
                        from Baghdogra, West Bengal
                        May 31, 2016
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                        Address: Bangalore, Karnataka, 560055
                        Website: www.amazon.in

                        I have ordered two amazon fulfilled products on 26th April. Products are "one Lenovo K4 note case cover and a screen guard". At the time of order they displayed that delivery to my area pin code is available and product will be delivered within 7 to 10 days. But after 15 Days I contacted to their customer support team and they kept on confirming that product will be deliver within 48 hours. After 20 days I got an email that they can not deliver the product they will refund my money. Again I contacted to their support team and they requested me to order the products again and this time they will definitely deliver the products on time but again after 15 days I got an email that they can not deliver the product.

                        Question is if they can not deliver me the product then why they are displaying the message "delivery to my area pin code is available and shall be delivered between 7 to 10 days" at the time of placing order.

                        Why their customer support team keep on confirming that they will deliver the product. I have been waited for 35 to 40 days and finally I did not receive the product.Why they wasted my time?

                        I wrote to their senior people but they also ignored my request to deliver the product.

                        I wan to file a consumer case against them. I have all proof email confirmations and delivery fails email.

                        They should pay penalty for their fraud commitment and wasting my time.

                        Please see attached the screen shot containing screen shot of their delivery confirmation at the time of placing order and my orders details.
                        Amazon India customer support has been notified about the posted complaint.
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                          M
                          Manvnath
                          from Pune, Maharashtra
                          May 31, 2016
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                          Address: 560037
                          Website: Amazon.in

                          Made the order on 14th may. Made full payment in advance. Amazon promised delivery date of 27th may. Product was shown to be dispatched but without tracking details. Contacted seller but no response. Contacted amazon on 26th may. Was told to wait for 3 days more for seller response. Contacted amazon again on 30th to cancel the order. But still order is not cancelled.

                          Amazon is happily sitting on my payment for 20 days and would take more time to refund. They don't care about customers.

                          Amazon should be avoided in india. Fake sellers, total scam.
                          Amazon India customer support has been notified about the posted complaint.
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                            S
                            Satnam Guri
                            May 31, 2016
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                            Address: 143304

                            Sir mera name gurvinder from amritsar.
                            Manea amazon par dell3541 order kia tha par mea out of state tha package mera father nea receive kia mea ajj 13 din bad package open kia to voh made in china tha or jea verify dell care na bhi kia ha kia jeh product made in china ha
                            Par amazon kujh reply nahi dea raha or kujh bahi solution nahi dea rahea. Jeh to 420 hai. Uskea sath anti virus cd bahi made in china hi ha. Pl help me sir
                            Gurvinder
                            Amazon India customer support has been notified about the posted complaint.
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                              Rkpoet
                              from Gurgaon, Haryana
                              May 31, 2016
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                              Address: Una, Himachal Pradesh, 177203
                              Website: AMAZON

                              Dear team, i have ordered apl men's blue rexine sports shoes vide order no.[protected] dt 27.04.2016. As the shoes were not of good quality and also smaller in size i returned the same to the seller sanjay sales corporation ahmedabadon 06/05/2016 through post office at the sellers address after completing all the formalities. Now even after 25 days not refund has been made to my account so far which is a matter of grave concern and cheating. I request you to look into the matter and make arrangements for the refund failing which i shall be forced to initiate legal action and also not to place any orders with amazon in future.
                              Hoping for a prompt action.
                              Regards
                              Yours truly
                              R. K. Prashar
                              Amazon India customer support has been notified about the posted complaint.
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                                rahul4985
                                from New Delhi, Delhi
                                May 31, 2016
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                                Address: 122003
                                Website: AMAZON

                                Dear Sir,
                                I am purchased battery + inverter from amzone TEZ Luminous. at date of 27/05/16 but after 4 days, i am received a massage your order cancelled or payment refunded. I am discuss with amazon customer care executive, he not help to us order fail by buyer & company not help to .


                                From: Amazon.in Marketplace [mailto:[protected]@amazon.in]
                                Sent: Tuesday, May 31, 2016 10:19 AM
                                To: Jaivir Dhaka
                                Subject: Refund for Amazon.in order[protected] was successful


                                Your Orders | Your Account | Amazon.in

                                Refund Success
                                Order :[protected]


                                Greetings from Amazon.in
                                We are writing to confirm that we have processed a refund of Rs. 10, 800.07 to your payment method.
                                This is the pending balance from your payment against your completed order :[protected]

                                Refund Summary
                                Instrument : EMI on Visa Card [ending with 6872]

                                Amount : Rs. 10, 800.07

                                Your bank will take 3-5 business days to credit the refund amount to your account.
                                Please note that this refund may cause a change in the terms of your EMI with your credit card issuer, and the issuer might levy a charge for this EMI cancellation. Please check with your Credit card issuer on how your EMI may be affected.

                                For more information on refund time frames please visit the link below.
                                http://www.amazon.in/refunds

                                Thank you for choosing Amazon.
                                ********************************************************************************...⇄
                                Got questions? Visit our online Help department, available 24 hours a day:
                                http://www.amazon.in/help
                                ********************************************************************************...⇄
                                Amazon.in
                                http://www.amazon.in
                                Amazon India customer support has been notified about the posted complaint.
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                                  Vivekjat002
                                  from Indore, Madhya Pradesh
                                  May 31, 2016
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                                  Address: Indore, Madhya Pradesh, 452006
                                  Website: Dehli

                                  Dear sir
                                  I was purchase htc one e9 plus mobile on amazon.In with the order no. #[protected]. And after one day i have return back to amazon on 19/04/2016. But still i have not received my payment. So i humbly request to you that please help me for refund.

                                  Note :- amazon always told to me please wait 4-5 working days. We resolved the problem but still problem not resolved.
                                  I have a backup all call recording snd emails about the same.
                                  Amazon India customer support has been notified about the posted complaint.
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                                    callvinodgupta
                                    from Noida, Uttar Pradesh
                                    May 30, 2016
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                                    Address: New Delhi, Delhi, 110091
                                    Website: www.amazon.in

                                    I purchased mobile with Amazon order number[protected] with guaranteed delivery by next day before 8 PM but it did not delivered.They updated status that delivery was attempted but no one was there which is completely fake. Full day we were at home and even collected other bank courier.

                                    I wanted this mobile urgently by today only. I never thought such big company would be making customer fool.
                                    Amazon India customer support has been notified about the posted complaint.
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                                      S
                                      sachi sankar
                                      from Kolkata, West Bengal
                                      May 30, 2016
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                                      Address: Hyderabad, Andhra Pradesh, 500081
                                      Website: www.amazon.in

                                      Hello,
                                      This is sachi from Kolkata, Westbengal.I have received my prcel on 28th may 2016.after opend my parcel I saw that the box is empty.The product is missing.I did not get my product.I have requested for return and refund my money.now amazon closed my account without reason and they refused to refund my money.Please look into this matter and refund my money..the order id is[protected]
                                      Thasnking you
                                      Sachi Sankar panda. (sachi.sankar.[protected]@gmail.com)
                                      Amazon India customer support has been notified about the posted complaint.
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                                        Bhavinpadsala
                                        from Ahmedabad, Gujarat
                                        May 30, 2016
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                                        Address: Ahmedabad, Gujarat, 382350
                                        Website: Amazon India

                                        In India Amazon has policy of not provide service after warranty in case of any kindle. I used kindle for 17 month but during update on 16th may 2016 it got stuck. Then I contacted kindle India they said as your product is out of warranty so we can't replace it and we don't have any repairing service center. So now it is of no use. And indirectly said throw it in dustbin.

                                        Amazon India policy on their website said consumer have right in addition to warranty of one year. So if product is faulty then repair it or replace it from retailer.

                                        As I said now their team said we can't do anything. So please force company to change their worse policy of kindle. And there are thousand of cases on Amazon website but no one is sue Amazon for this cheap Chinese product due to our own time consuming and corrupted judicial system.

                                        I request you to punish company by charge heavy amount undur IPC Sec 420 for cheating with Indian people by selling cheapest product with showing good reputed multinational company.

                                        I also attach screen shot of ip address of their Amazon India.
                                        Amazon India customer support has been notified about the posted complaint.
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