Amazon India Complaints & Reviews

I placed an order for a women's nighty (Exn-552_blue_free size) with an order id[protected] dated27.03.2016. The seller details was lords creation (P) ltd, 14, roop chand roy street, kolkata 700007. I received a packet with my address written on it on 03.04.2016. However after opening the packet i found a pack of 3 shorts inside it meant for another person. The name of this consumer of amazon was sagar kunjarkar, and his order no. Was[protected]. I immediately reported this to amazon.In. As no action is visible from either amazon or from the seller, i tried to contact amazon customer service at hyderabad, on 12.04.2016.The customer care representative promised me to arrange for a pick up of the wrong product and either to send the wright product or to refund the money back. But so far no action has been initiated from their end. Today i again called a customer service executive on this, and to my utter surprise, the executive clearly told me unavailability of any pick up arrangement. She kept on insisting me on returning the wrong substance to seller. I'm surely not at fault in receiving this wrong product. I paid in full for my product only, why should not amazon or its seller took this responsibility to give me the wright product or refund the money i already paid?

I want everyone to use this tip ALWAYS BUY COD ONLY FROM AMAZON... IF YOU HAVE ALREADY PAID THEM... THEY SHALL DELIVER TO ANY TOM, DICK OR HARRY AND SHOW IT AS DELIVERED. This is what happened to me.. I prepaid them and they sent me SMS showing it has been delivered though it wasn't.

... When I queried them they had no answer... Neither they revealed to whom they have delivered... They don't have that much of commonsense to instruct their delivery person that he has to deliver it to the person named on the parcel... This stupid delivery boy is very happy where he is not supposed to collect any COD... He shall just dump it with anyone and runaway... Neither Amazon will redress your complaint nor return money... Therefore always buy COD... atleast that stupid delivery fellow shall identify the buyer correctly as he has to collect COD amount... Till date Amazon has not replied to my complaints regarding non delivery of prepaid weighing machine which I have never received...

Hi I am Syed. I had placed an order for LG MJ-3283BCG 32-Litre 900-Watt Convection Microwave Oven (Silver) at Amazon.in, this parcel was given to Gati Courier Services who run a very pathetic website tracking system. After placing the order when I put in the tracking number there was no information on their website. After complaining twice to Amazon.in on chat they started updating the details. Even though I registered my mobile number for SMS updates on the Gati website about my order there was no update from Gati Courier service, I did not receive a single SMS. I was assured by Amazon.in that my package will arrive by 22 April 2016. I got a message on my mobile also that it will be delivered today but neither any courier guy called and the whole day I was anxiously waiting for a call or update but I was kept in the dark. At least if they could not deliver it today i.e 22 April 2016 the courier people should have the basic courtesy to call and update me when I will receive my order. I had many other important works to do which I missed just waiting for this package to arrive. Till now Amazon has given me good service but this time Gati is spoiling the image of Amazon and I hope Amazon becomes more professional and advises its partners or whoever is associated to follow proper guidelines and keep the customer informed and not waste his precious time. I can be reached on my mobile [protected] if you need further clarification in this regard.

For the order #[protected] on 4th Jan, 2016 and raised request for refund on Jan 9th and the phone was picked on Jan 10th.

But the refund was not happened till today .
I called customer care and spoke with them for hours and keep on sending mails . No response from them .
I got the confirmation from Bank that there is no refund initiated from Amazon . I gave them the necessary details. But the problem was not resolved.

I purchased few products from Amazon . Never faced this before . It is really frustrating after almost 5 months money is not back.

Expecting to resolve the problem as early as possible through this.

I placed the order for LG G2 (Black, 32gb) phone from Amazon site sold by Anus Communication & on the product website, it is mentioned that one year manufacturer's warranty is available for this.The product turned out to be defective, & I approached LG authorized service center and they denied warranty as the product was not sold in Indian market. Then I contacted Amazon for this.The seller informed me that there is no manufacturer's warranty for this, & this order has only seller's warranty. Amazon customer care informed me that they will provide complete refund of the product asked me to send the product back to seller so that they can provide refund.But seller was to repair and send back the product under seller warranty. I have asked the seller not to repair the product under seller warranty & did not share with password as well of the phone.The seller without taking my consent, without any authorization unlocked the phone, repaired it, and sent it back to me.Even that was not repaired properly. I requested Amazon for either the manufacturer's warranty to be provided or the order to be returned for refund and filed atoz warranty claim service of amazon on[protected]. They denied my claim with no explanation on[protected].
The order details are mentioned below. Please find the images attached.

Order Details

LG G2 (BLACK, 32GB)
Orde red on 10 November 2015
Order#[protected]

Shipping Address
shilpi vivek
Sree KesavamPuduppanamVADAKARA, KERALA 673101
India

Payment MethodVisa **** 4205Order

Subtotal: 16, 499.00
Shipping: 41.98Total: 16, 540.98
Grand Total: 16, 540.98

I am a customer of amazon and i want to buy a phone. whenever i go to shop at amazon for a launched phone which i want to buy it shows it is not available with any of sellers at 226002 pincode. what is the matter in this case why any new launched phone is not available in lucknow ? as there is no cod in lucknow anything you buy you have to pay first. even if i want to pay first they show remove this item from your cart and then proceed. please help i want a new iphone and i waiting for arouind 2 months.

As I was purchased mobile phone in Amazon on February and sent back the product to the company and u requested for the refund they said we would pay in cheque but till now I didn't get my money back of 6999/- to me I was asking and calling to the Amazon customer care theye were saying that as soon as possible we will send but iam not getting the cheque plz help me with issue

Order id[protected]
I ordered the product with above mentioned order id on 10th April 2016 and the last delivery date the seller gave me was 20th April. it is 22nd April now and not yet delivered. I have already paid the amount. I asked the seller to deliver the product by today evening else I will complaint, the seller isn't bothered and says to complaint. seller name is ERAA.

Hi,

Below are the order numbers where i got the refund cheque but in the favour of my address instead of my name .

[protected] :623/-
[protected] :1025/-

I am facing this issue from past 2 orders and not getting resolution after many discussion from customer care.

Thanks
Sudhir kumar
+91-[protected]
[protected]@gmail.com

Ordered date - 29th march 2016-
I have ordered the cosco shuttle boxes from amazon to which i received the faulty shuttles which were glued and even though it was glued i tried to play with them to see if it was still playable, which it was not so i requested them to replace it, i received the replacement on the 8th april 2016.

I open the box on the 21st april and found that i had received the same box again. Very amused the way they are catering to their clients.

I need to get my money straight away and would like you to stop selling these faulty products.

Dear team, i made a order of redmi note 3 on 13 april. Last delivery date is 18 april, but they failed to deliver it on time, then again they reschedule for delivery till 21 april but again they failed. And today is 22th, so i want to fill a case against amazon.In.

My order - order #[protected]

I have received empty package without my product. Amazon like company i never expected this thing. Kindly maintain your company standard.
Hope you understand my concern and waiting for your action.


Order no[protected]
Product - philips she2300 bas earphone.

Regards
Sawan
[protected]

Hi,

This is regarding the order I placed for Xiaomi redmi note 3 on the 13th of April 2016, the expected time for delivery was earlier shown as 16th of April..as the date came closer, the expected date turned up to 18th of April 2016.
Till date I.e. 21st April 2016 the expected delivery for my phone is showing as 18th April.On calling up the customer service, they repeat the same thing..that it could/should have been delivered by 18th..nobody at the customer service is able to help me out with the exact time the product will be delivered. Please help.

I had ordered a watch and a mobile phone on amazon, everything was going right then suddenly the website says that my order has been cancelled by me but I didn't do anything, and the website is saying that when the order came to my home I cancel the order whereas the order even does not reach my home I want to know the reason why the website is doing this type of behaviour and why my orders had been cancelled

What a worst experience with pity, worst e-commerce site amazon.In
They have charged me extra for a faster delivery option but failed to do that.
The main problem with these guys is:
don't have a chance to transfer this call to higher officials
they don't have provision to contact the courier boy directly.They say that the mail have sent to them! What's the probability that the courier guy see this email?
cannot give a clear info about the delivery
Verdict: never choose faster delivery option.It's a waste of money!

Hello, i had ordered a harddrive and when it was delivered to me, i noticed that it has been overpriced by amazon through it's vendor bpcl. The price from amazon was put at rs. 7300 while the mrp on the box inside is rs. 6, 300/-. A huge difference of rs. 900/- more. I spoke to srinivas from the amazon customer support team and then further with sumit (From the same team) today. Srinivas promised to fix the issue by initiating a refund of the balance amount to my account (I have an email on it) and it has been 6 days already and no action taken yet. Further bpcl is still selling products on amaozon site happily with the same bloated price (Higher than mrp)!!! And on top of that sumit contradicts on the approach that srinivas had promised to me. Now he is asking me to return the product. There is no value of what has been said and committed by the customer support team from amazon. I'm extremely disappointed with amazon.Please let me know how this can be fixed and appropriate action can be taken against amazon

Hi consumer complaint,

I am raghav ordered a digiflip pro tabx712 for 4299rs from amazon on 22 march 2016 order i'd is order #[protected] on 25 the march received the product when i opened the product.
The sealed of product was not of the company it was of seller seal called surya products from hisar (Suryaproducts.com fake seller ). Back of the tab there was sticker was stick in that some one as written as screen tested ok rajpauli .
Then i called amazon customer care then they started this policy that policy.
They told that its we will contact the seller and initiates this issue . I asked amazon to call seller for his mistake tell him to replace the product but he told re order the product from online once again if its available.
So i checked online product was unavailable and initiated for refund request.
The amazon return team came on 31 march and the guy checked the product said it is used product from seller your amount will be refunded with 2-5 days.
He went i was happy that my money will be back.
And after 7 days on april 5 i called amazon that my refund is not initiated i have returned the product.
The customer care told that the product has been reached the seller on 4 april the seller will refund your amount in 48 hours i waited for 2 days once again i called amazon customer care they told we requested seller to refund the amount and they told i f you done payment on cash on delivery by cash or card . I told its card amazon representives told your amount will deposited within 2 hours and waited for whole day no response . Again a amil came from seller that if you take back your negative comments online if will refund the amount for this mail i called amazon that how i can remove the negative comments the seller had mistake so i told amazon to contact the seller resolve this issue but they told our policy we can't contact seller you can only contact him.So i called seller he told your amount will be inititiated with in 10 min but he was saying same thing for almostb10 times and told your product returned itvwas brokenbsobi will pay half of your amount i shouted on him i called amazon team i told the issue they told . A-z guarantee claim in process your amount will refunded in 7 working days waited for more than 7 days i called amazon customer care if they receive the call they where simply saying call is properly listening after saying the issue
They some one we're saying you must wait 10 days and i was busy in my work i and was unable to go for police to register a case .Customer care people were saying you can go for any one police or court.
We are not responsible .On april 20 they said your refund i . Initiated your check will be coming with in 15 working days still i haven't received the cheque .

I borred amount from my friend and i am paying penalty for it.
I requested the team to send cheque asap they were telling you must wait 10 days.
Amazon team never understand the pain and harrasment by amazon representative
The mistake from sellers end but as a customer i suffered a lot .

Please don't buy from amazon or ready for suffering

Suffered customer,
Raghav

On 18th April, i got a call from Amazon delivery person and asked for location of the address and i asked does he have card machine to pay the amount. He said he does not have the machine and he will direct some body else to deliver who has the machine. I said ok but nobody turned up. On 19th april i got a call from another delivery person and i gave the landmark i told him to come at 6 p.m as i am a office goer, he said he will come at 8p.m i said ok. but within few minutes i got a message saying could not be delivered as addressee was not available. Will any deliver boy come without card machine and how can he expect to pay by cash such a big amount? i have been trying his mobile number to find about the order but no response i hope i will get immediate response atleast for this complaint.

Order number:[protected]


Order date: 15 march 2016 3:48:26 pm gmt+05:30
Expected ship date: 22-mar-16 to 28-mar-16
Estimated delivery: 25-mar-16 to 01-apr-16.

Order delivered: 31st march
I figured that the product can't be used in india as its 110v. I requested a return to the vendor.

I paid 11000/- for the product and it said free shipping when i ordered from amazon.In. The vendor tells me to send the product to delhi. It will cost more than 2000/- to courier the product. And he says he will pay only 7000/- not sure why?

Now i claim a-z buyer guarantee on 31st march. Below is the email i get from amazon buyer guarantee team
[protected][protected]
"the seller has agreed to issue a refund if you return the item to them. Our return pick-up service is not available for this item, so you will need to return the item yourself to this address:

-- return address:

Shopmelive
C 107a vishwas park uttam nagar
New delhi delhi 110059
In
Phone number: [protected]

To cover your return under the a-to-z guarantee, we will need proof that it arrived at the seller's address. If you decide to return the item, we recommend following these best practices:

-- include any return authorization number and the order number on or inside the package[protected]).
-- insure the package.
-- choose a service that requires the recipient to sign for the package on delivery.

Within 3 business days, please reply to this message with your return details. Be sure to include the name of the courier and any tracking or awb (Air waybill) number.

If we do not hear from you within that time, we may close the claim until we receive your return details."
[protected]--------

I couriered the product to the given address on april 3rd and sent them an email with all the bills. I was promised that the courier charges also will be returned. Now, i need to get back 13170/- including the courier charged. I have attached the bills here.

The product was received at the seller end. I got a message from blue dart:
[protected]-----
Shipment through blue dart airway bill number [protected] was delivered at 1613 on 04 april 2016 to rakash [protected]
[protected]------

Below is the response i get from the buyer guarantee team of amazon on april 4th:

[protected]-------
Thank you for providing us with return tracking information for this order. We have sent the information below to the seller. Please allow the seller five business days to issue a refund.

If you do not receive notice of the refund within that time, please reply to this email and we will review your case.

-- amazon.In order number:[protected]
[protected][protected]

April 9th: i wrote to them asking fro the status.
April 11th i wrote to them for the status

This is the response i get from the buyer-gaurentee team on april 11th
[protected][protected]
We have asked the seller for more information about this order and are awaiting a response.

Although we estimate one to two weeks for most claims, we do try to resolve all claims as quickly as possible. To be fair to buyers and sellers, we must give both parties a chance to contribute to our investigation.

As soon as we have more information for you, we will let you know.

You can check the status of your claim in the your account section of amazon.In (www.amazon.in/youraccount). Look for this order number in the list:

-- order number:[protected]
-- claim date: 31 march 2016

[protected][protected]

I waited. I again wrote to them on april 18th. Two weeks after claiming the buyer guarantee. After sending an email to the id:
[protected]@amazon.In i get this response:
[protected]--------
Delivery to the following recipient failed permanently:

[protected]@amazon.In

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain amazon.In by smtp-fw-9101.Amazon.com. [207.171.184.25].

The error that the other server returned was:
550 #5.1.0 address rejected.
[protected][protected]

I continued to try sending the emails to them. No response.

I sent messages on fb:

This is what i sent:
[protected]------i have placed an order with amazon.In. A wrong product was delivered! After calling the customer care so many times, i filed an a-z claim. I was asked to ship the product back to the seller and i did that. After this i get a couple of emails from the buyer garuntee team and that's it?!
No response from the seller or the buyer garuntee team. I tried sending an email to [protected]@amazon.In and all emails bounced!
Amazon india, i trusted you service! I now realized that your service is very bad! It's all good till things go well. When it doesn't go well then no one takes care.
The seller on the other hand tries to blame the customer for sending a 110v product ordered form amazon.In and to be delivered to an indian location, bangalore!
Horrible service. Is been more than 2 weeks and my case is still not solved.
[protected][protected]

Amazon india apologies, in this case, you'd need to reply to our buyer guarantee team for further assistance. In case of further issues, please contact us here: http://amzn.To/1pfmmzr

Darius | amazon customer service
Track your package: http://bit.Ly/ordehis
Easy returns: http://bit.Ly/returnhis
Like · reply · yesterday at 1:49am
Namratha sastry
Namratha sastry how do i write to your buyer garuntee team? Their email id doesn't work
Like · reply · yesterday at 1:49am
Namratha sastry
Namratha sastry delivery to the following recipient failed permanently:

[protected]@amazon.In

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain amazon.In by smtp-fw-33001.Amazon.com. [207.171.189.228].

The error that the other server returned was:
550 #5.1.0 address rejected.
Like · reply · yesterday at 1:50am
Namratha sastry
Namratha sastry this is my claim/order no:

Your a-to-z guarantee claim for amazon order[protected]
Like · reply · yesterday at 1:54am
Amazon india
Amazon india hi again, please contact us using the link provided. We'll help you further.

Darius | amazon customer service
Track your package: http://bit.Ly/ordehis
Easy returns: http://bit.Ly/returnhis
Like · reply · yesterday at 1:54am
Namratha sastry
Namratha sastry i have chatted with dherish last nigh from your cs team. He was very sweet.

But 'm still not sure when i'll get back my money.

Why is your buyer garuntee email not working. Every time i talk to cs team, i have to explain the whole story. Why is your service so bad!

This is not a small amount. It's 14000/-. You guys will indefinitely wait for the seller to respond and this seller will not. He is a cheat! The seller calls himself "shopmelive "

If i don't get back my money i will have to resort to the court on this issue!
Like · reply · yesterday at 10:42am
Amazon india
Amazon india hello namratha, apologies for the experience. If you've contacted our buyer-guarantee team with the help of our customer service associates. They usually revert within 2-4 business days. Do get in touch with us for any further assistance.

Varun | amazon customer service
Track your package: http://bit.Ly/ordehis
Easy returns: http://bit.Ly/returnhis
Amazon sign in
Amazon.In
Like · reply · yesterday at 11:23am

Namratha sastry varun,
I constantly get a single respond from your team. The response is: the seller hasn't responded!...See more
Like · reply · yesterday at 12:39pm
Amazon india
Amazon india hi namratha, we understand your concern. As mentioned above, our buyer guarantees team usually responds within 2-4 business days. Has the provided time frame been crossed?

Soumya | amazon customer service...See more
Amazon sign in
Amazon.In
[protected][protected]----

I chat with the cs team. They promised a response in 12-14 hrs. No response till now!
Below is the chat transcript

[protected][protected]---
Message from customer service
Hello,
Here's a copy of the chat transcript you requested:

Initial question: hi


01:59 am ist amazon: hello, my name is dinesh. How may i help you today?
01:59 am ist namratha: hi
02:00 am ist amazon: hi namratha.
02:00 am ist namratha: i have claimed an a-z garuntee on this order. Seller sent a wrong product. The claim is made 2 weeks back and no response till now
02:01 am ist namratha: neither from the seller nor from amazon
02:01 am ist amazon: namratha, please allow me 2 minutes while i check and let you know the details.
02:01 am ist namratha: will i ever get back my money? I was promised to give bavknrhe amount i spent to courier the product back to the seller
02:02 am ist namratha: sure. I have been trying to email buyer-garuntee @amazon.In
'm getting error
Delivery to the following recipient failed permanently:

[protected]@amazon.In

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain amazon.In by smtp-fw-33001.Amazon.com. [207.171.189.228].

The error that the other server returned was:
550 #5.1.0 address rejected.
02:03 am ist amazon: thank you for waiting.
02:04 am ist amazon: namratha, i see that a-z claim has been filed on order nutribullet nbr-12 600-watt high-speed blender/mixer system (Black)
02:04 am ist namratha: yes
Till now i didn't get back the money
02:05 am ist amazon: i totally understand your concern about money, it is huge amount.
Please be assured that we will help you.
02:05 am ist namratha: ibalsonpaid around 2000/- for couriering the product back to the seller
02:06 am ist namratha: dinesh, i loose confidence. How many more days?
02:06 am ist amazon: as per the status i see that our team has updated that they have contacted seller with regarding to the issue and our team is waiting for the seller reply with regard to your order issue.
02:06 am ist namratha: how long will the seller take to respond
How long do i wait?
The seller is a cheat!
02:07 am ist namratha: i placed an order from amazon.In to an indian address and they sent a 110v product.
And the seller blames the customer for ordering the product!
02:07 am ist amazon: he must have replied by this time, however, there has been delay, as soon as we get update from seller our team will be able to proceed further.I would request you to please give us 2-3 business days to get the update on this order issue regarding refund.
02:08 am ist namratha: how do i contact you guys?
Your email id doesn't work anymore
Do i have to chat and explain the situation every time i chat with some one?
02:08 am ist amazon: namratha, you can email us at cs:[protected]@amazon.In
02:08 am ist namratha: delivery to the following recipient failed permanently:

[protected]@amazon.In

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain amazon.In by smtp-fw-33001.Amazon.com. [207.171.189.228].

The error that the other server returned was:
550 #5.1.0 address rejected.
02:09 am ist namratha: i get this error when i send email
02:09 am ist amazon: please do not worry, i will make sure that everythng is clearly noted on you order so that if you contact us later, the next agent should be able to help you with out any delay.
02:10 am ist namratha: will i get my money including the shipping charges in next 2-3 days?
The seller is a cheat. He won't respond
02:12 am ist amazon: namratha, as this is a seller fulfilled order, the seller will decides the intiation of refund on his sole discretion, so, in this case, i may not be able to provide you with exact details. Howver, as a claim has filed on seller, it is now amazon duty to help customer, amazon is between customer and seller.
I would request you to please wait to get an update.
02:12 am ist namratha: what if he takes another 2 weeks to respond?
This is not fair
02:13 am ist namratha: amazon ownes the seller.
If he takes 6months?
02:13 am ist amazon: namratha, it will not take that much time.
02:13 am ist namratha: it took so long till now
02:13 am ist amazon: we get lot of complaints regarding the sellers, and the claims.
02:13 am ist namratha: i was told when i file an a-z garuntee, in two weeks i will be refunded
02:14 am ist amazon: trust me most of the times, the claims will be settled with in 14 days of time. However, for your order due to some unforeseen reasons there has been delay.
02:14 am ist namratha: that shoes the quality of the sellers
Yes...Then who is looking into these unforseen reasons?
02:15 am ist namratha: unless i write there is no one to care
And every time i write, i have write the whole story
02:15 am ist amazon: namratha, i will do check your order and i will see that the claim is settled.
I have made a note on your order regarding this issue.
02:15 am ist namratha: dinesh, very sweet of you. I really appreciate.
02:16 am ist amazon: please do not worry, i will take all the care that is required with regard to your order.
02:16 am ist namratha: i can give names of all people from your team who said the same and nothing happened till now
02:17 am ist amazon: i do understand your concern about this, however, i would still request you to please allow me a chance so that i help you.
02:18 am ist namratha: sure. Thank yiu so much! Please give me an email id to whom i can write to?
Why is the [protected]@amazon.In not working
02:19 am ist amazon: namratha, i would request you to try doing an email to [protected]@amazon.In tomorrow
02:19 am ist namratha: ok
Why?
02:20 am ist namratha: tomorrow.. As in tuesday or wednesday?
02:20 am ist amazon: tuesday.
02:20 am ist namratha: ok
Why?
02:20 am ist amazon: you can raise your concern so that our team will get to know about the issue from your end. Still, i will also forward the issue to the concern team so that it gets resolved soon.
02:21 am ist namratha: ok
Any other email other than this buyer garuntee email
02:22 am ist amazon: you can write at [protected]@amazon.In
02:22 am ist namratha: i just tried sending a mail
I got this
Delivery to the following recipient failed permanently:

[protected]@amazon.In

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain amazon.In by smtp-fw-33001.Amazon.com. [207.171.189.228].

The error that the other server returned was:
550 #5.1.0 address rejected.

Is there a problem
02:23 am ist amazon: it seems that there is a technical issue, i would request you to please try after sometime.
02:23 am ist namratha: ok
In any case
02:24 am ist namratha: by when can i hear from you guys?
Abt the claim
02:25 am ist amazon: with in 2-3 business days.
02:25 am ist namratha: it's just taking so long. But in any case,
What else can i do
02:26 am ist namratha: i will just be one of the 100000 customers you have who lost money 'coz i trusted amazon!
02:27 am ist amazon: namratha, i am escalating the issue right away.
I do agree your concern about the money you paid, i want to help you with this.
I will help you.
02:28 am ist namratha: thank you
02:28 am ist amazon: welcome.
02:29 am ist amazon: namratha, just to confirm the reason was that the cable sent to you was designed for usa?
02:30 am ist namratha: the whole product!
It works only in 110v
Very clearly mentioned in the manual
If we use it here it will burn out
02:31 am ist amazon: thank you a lot for the information. I am raising an escalation from my end to the concern team.
I request you to please allow me 2 minutes
02:34 am ist namratha: ok
02:38 am ist amazon: i am glad we are reconnected.
02:38 am ist namratha: :)
02:39 am ist amazon: namratha, thank you a lot for waiting. I have successfully escalated the issue to our concern team and have made them aware regarding the problems you are facing with regard to this order/claim
I have provided them all your concerns about the refund, you are not able to send the email to buyer guarantee, etc.
02:40 am ist namratha: what's the next step?
02:41 am ist amazon: in this case, i would request you to please wait to get the update. I have made a request to our team to send you an update as soon as possible.
02:41 am ist namratha: ok.
02:41 am ist amazon: i will keep all my efforts to get the issue resolve soon.
02:41 am ist namratha: i will anyway write to the [protected]@amazon email
02:42 am ist namratha: hope it will work in the morning
02:42 am ist amazon: yes you can surely write to that team in the morning.
02:42 am ist namratha: very sweet of you dinesh.
Thank you
Hope the email id will work
02:43 am ist amazon: you are welcome. I really wish that it should work, and i am positive that it will work.
02:43 am ist namratha: ok
Thank you so much!
02:43 am ist amazon: you are most welcome.
02:44 am ist amazon: please let me know if i could be of anymore help.
02:44 am ist namratha: thais is great
Thank you.
02:46 am ist amazon: you are welcome. I am happy to assist you.
Thank you for contacting amazon chat
Please close the chat browser
[protected][protected][protected]

No response either from the seller or from amazon till now.
I get this kind of a treatment for trusting a company like amazon and placing an order with them. I blame amazon for this!

Hi

I Purchased one laptop on 29 th of march from your website through HDFC credit card in EMI Mode, but Amazon people fail to deliver that product and they canceled that order and they told me that you will refund that money. But you didn't refunded it to my account from past one week.I don't know what you people are doing.

Now my credit card bill was generated and in that my first EMI was updated with interest.
1) I purchased Lenevo G50-80 80E5021E1N Laptop for RS 35908 from Amazon india.

2) I purchased it an EMI mode of 6 months with an interest of 12%.

3) My first EMI in credit card including service tax and interest is 6247.85.

The details are below,

SERVICE TAX = 50.27

CESS TAX = 1.79

M-AMAZON SELLER SERVICE = 5836.79

MER EMI, INT NR:01, 0 = 359.08

4) My order number is Order #[protected]

Who is the responsible for my EMI, Service tax and interest.so here I am attaching screen shots to this email id.so please help to refund my money and EMI, Service tax and Interest as soon as possible.they initiated refund on 8th of April but not refunded.

so please take necessary action and help me to resolve this problem.and please necessary action on Amazon they are fooling the people and they are playing with people


I wasted lot of time and effort as well as money to call HDFC bank people nearly RS 100.

Regards,

Manoj Kumar.M