Amazon India Complaints & Reviews

I have bought one redmi 2 from amazon on 15th apr 2015. It was having warranty till 15th apr 2016.
In december the product went dead but as i was outside india when i returned in february as it was under warranty i checked for the invoice (As you know amazon provides the invoice online) from my order details. I took the printed invoice to the service center and there i got to know that the imei number mentioned in the invoice is not matching with the product.

Then right away i have raised a complaint with the service center and then the story continues as it is

I have initiated this request on 10-feb-2016 by calling customer care.
They asked me to provide the correct imei details and i have replied in the mail.
Later i got an email mentioning to contact the seller directly for invoice.
So i did follow the process and contacted the seller on 11-feb-16.
Seller replied on 19-feb-16, saying they cant provide a revised invoice only amazon can provide that.
20-feb-16, amazon customer care confirmed they will provide the revised invoice as the order was amazon fulfilled.
On 23-feb-16 again i have been told i have to wait for 4 more working days
I called on 29-feb-16, asked to wait for 24 hours
Called again on 2-mar-16, asked to wait for 24 - 48 hours.
4-mar-16, asked to wait for 4 days over chat (Akash)
9-mar-16, asked to wait for 24 hours
9-mar-16, called, he told to wait for 24 hours(Milan)
And in the chat it was told to wait till 14th mar
When i contacted on 14th mar, i was being told complaint has been raised for this issue and wait (Spoke with abhishek)
Called again on 22nd march, they told they have escalated it to the higher level.
Contacted again on 2nd apr, they told they have escalated it to the higher level.
Contacted on 8th apr, they told they have escalated it to the higher level.
Contacted again on 15th apr (The day my warranty was expiring), they told they have escalated it to the higher level and they will definitely help in alternative ways.
Contacted on 18th apr, they told as the warranty is expired they cant do anything.

This is how the service from a global organization which advertises everyday in social network and tv claiming they are the best customer service provider.

Not giving my money back and not even ready to accept their mistake
the thing is that, the amazon service is really stupid believe it or not...
let me describe the whole incident :-

firstly i ordered a product from amazon and it was sent wrong then i patient fully gave sent it back

and when i asked for my money back they asked me for my bank account but i refused as i don't want my bank information to be shared so they stored m money in gift card

and when i tried to buy something in that money then they refused to give my money back...

now tell me what should i do...

please reply as soon as possible

After all its not a complaint i just want to change my shoes earton mens blue red canvas amzagent [protected].
my number s [protected], bangalore, hotel empire church street opposit social pub . shoes is not good i cant wear it . it wa so nice in pic but reality its not the same. u know what there is ahole on shoe which is closed with white cements . so kindly requsting u plz exchaned sooner before may 2nd i want it to be exchanged.
plz do it
contact me [protected]

I Registered my Self for Redmi Note 3 Sale on 8th April 2016 for 13th April Sale
the Gentleman of customer care of amazon said me go on www.amazon.com and explained me the whole process of booking. My call was from 1:56 pm to 2:45pm the guy was unable to explain me the booking details.

There was a error coming of Address invalid

The customer care executive did not know that www.amazon.com is an US site
and will not be able to book with indian address.

The customer care executive person at Amazon dont know his own website.

SHOCKING

Loss: I was not able to book my phone and it was out of stock
What I got : Apology

Again I registered my Self for next sale.

Same day no option of Proceed to sale was displayed I Again called Hopeless customer care (Mymistake).

They said I am not registered for sale.

This Sale of Redmi Note 3 is fake.
There is some geniune problem with website or customer care past 1 month not able to book 1 handset.

OR I guess customer sales is turned to dealers sale.

No individual customer is benefitted for Sale need to take this up as per escation matrix i want Same.

Mail ID : [protected]@gmail.com
Name : Nofil TInwala
Number : [protected]

Order #[protected]

I have ordered(10th april 2016) this item on deals for around Rs:7300.
The item has a problem in transit and returned back to amazon. Amazon customer care executive has requested for replacement on 18th April 2016 ( new Order #[protected].

Today on 27th april when i call customer service, they are still asking me to wait and not sure about the item delivery.

Item cost has gone upto 13000 Rs. I think, because of this reason amazon is holding the delivery.

I have purchase pc railroad simulator powered by trainz cost inr. 12747 by my sbi debit card. But i am cancel my order.
Amazon provide reference number

Refund reference number # 74332746115611462515642

Amazon not provide any refund. Please check this matter as soon as possible.

Anshul sharma

It's been second time in a matter of one month that I have been dislead by Amazon .in..I order a particular mobile cover case that was display in the site but when it was delivered to me It was not the one that I ordered .the displayed product and the delivered product was different.the first time i talked to the customer service, he said we r sorry and if i wish i can return it if i want to but i thought let it becand decided to order another one from the displayed item but this time also they delivered me a different item from the disolayed one.i am really disappointed and dissatisfied by Amazon.in.

Hello Amazon,

I'm feeling very annoyed for what's happening with my refund of amount.
Firstly, nobody informed me that there is a problem in refund due to my name.
Then when i updated my name and asked for refund, i got a message that refund will be credited in 2-4 business days on April 12th. Today's date is 26rd April and yet i didn't receive my refund.
In refund tracking, its showing refund issued on March18th.

Please refund my amount as soon as possible and keep me informed about the process.


Thank you,
E Ramesh

The amazon India has serious problem in handling the customer request. I guess its new business idea way to mint and fraud customers.

The Order Id:[protected] toy zone magic cars comes in different colors and various prices, I ordered item X and amazon delivered item Y in the same box of (X), with screws missing and connectors missing for the magic car. Upon contacting customer care they were rude in answers saying amazon seller’s mistake pointing to them instead providing solutions, washing hands in middle.

If amazon don’t have quality checks why are they selling online? Risking kids without any Quality on products. This looks like second hand used product packed in nice box.
This kind of fishy business is holding customers money and commitment for no fault of them, hats of amazon. Refund is holding us for mistakes of yours.

Specially advice to parents please see what is important to kids : quality/safety of the children products?

Hi i orderd sofaset from westido worth 24 K, i returend it due to insufficient place at home, after so much of struggle working with my request, the supplier initaited a refun of only 19 k, i dont know for what purpose he is deducted 5 k.. i spoke to the executive she says i need to follow up on this.. i dont understand why somebody is not escalating this issue to the higher managemet.. Kindly someone assist me with this ASAp

Name: Pooja shenoy

Hi,
Date:25.4.2016. I order quaglass 2.5d curve tempered glass screen for motorola x play in amazon. My order no:order #[protected]. I paid money via sbi internet banking after i cancelled this product but still my money not credit in my account. My transaction no: fsbi[protected]ig0bwnujr8 and message i recevied when i order the product "to transfer inb amazon seller services pv asspl payments"

Please note that your own transportation is not going to delivery the materials to Shaktinagar which is just 20 km for away from Raichur(584170). They simply return the goods without our knowledge. If they informed we will make our own arrangement to collect. Other wise do not take our orders. Ours is big Colony having Thermal Power Station & having big market.

I had ordered Ethnic Wear Rajasthani Chappals from Amazon.in and in the tracking it showed that the package has reached Hyderabad at 6:21 A.M and is out for delivery. I even got a SMS at 8:32 am that your package is out for delivery and will be delivered by Amazon agent (Mobile number: [protected]). Usually the agents contact you before delivery to know the exact location of the address. So you either expect to get a call in morning or afternoon or maybe late evening 6-7 P.M but if you don't receive it by this time you presume that the package will not be delivered that day. I went to my relatives house and at 9:05 p.m I receive a call from +91 [protected] not the official Amazon number supplied to me from the agent that he is ready to deliver the package. When I said so late in the night it is not possible and also he had not informed me earlier so I was not present to take the package. He said he will deliver the package tomorrow I said fine.

The surprising and really unethical behavior which left me annoyed is today morning I receive a message on my mobile at 8:18 A.M that my package was successfully delivered. I thought this was some sort of mistake and quickly logged into my amazon account and was again flabbergasted to find that when I went to tracking details of my order it is showing that the order was delivered to me at around half past 11:00 P.M in the night (Who delivers and takes packages this late in the night) and also the tracking said that the receipt was signed personally by Syed Salahuddin Ahmed (me).

I have not even seen the package or touched it leave alone receiving it and signing. This is very very unethical behavior from Amazon.in courier guy. I ask you how can the Courier guy sign the package on my behalf is this how you train them? I did not expect to face such trivial issues again and again. Anyway if Amazon.in is going to stay the same and work this way then probably I am thinking I should order on snapdeal or flipkart or so many others present there.

I choose Amazon for its good service and recommended the same to so many of my friends and this is how I get treated. I hope you take necessary action and steps in this regard.

In future I DO NOT WANT TO FACE COURIER ISSUES please.

Thanks,
SYED SALAHUDDIN AHMED,
(Mobile # [protected]).

I returned product one month ago but didn't. Get refund .my order no.
[protected]
After many call to customer care still i am not able to get the refund

I have placed an order for "Fox Raptor1 Motorcycle Racing Knee/Shin Guard Pad (BLack, Set of 2)" on 25th Feb. However after finding cheap quality I have returned the product. Product is been returned and reached to seller as per confirmed by the seller.
But I didn't get my refund till March end. So I called customer care and they assured me the refund within 5 days.
From then I have called 2 more time and every time they assured that refund will be done within 5 days.
Today is April 25th. Its almost 8 weeks since I have returned the package. Still searching for my refund.
Order ref:[protected]

I placed an order for pindia manual hand press barrel water dispenser pump on 29th march 2016 from amazon.In
Order#[protected]
After it delivered i found the product is worst in quality as well as by functionality. It did not work at all. Not a single drop of water was coming out through the pump. I request for return on 8th april. The mail i received after return, the location was my office address and in my amazon account it was reflecting as my home address. That was a technical error from amazon. I waited for 2 weeks to get a call from courier guy. I called i dropped so many email and after that finally one guy came to pick it up on 23rd april at my office location. And it is my off day. I called customer care and i shouted, 2 guys disconnected the phone intentionally. One guy spoke nicely name sendhil to convince me stating that you are the exceptional case so without return we generate your refund. He simply lied and made me fool. Again on sunday i received a call from courier for pick up at office location. Today again someone called and told cancel return and generate new request. I did the same and as it was too late, i couldn't generate the request. So i found basically these people are getting training how to fool people in all the way to rob the money!! Stupid people, worst service i ever had with such big reputed ecommerce.

I booking ordered on 12 april 2016 order#[protected] air cooler and i paid payment method
Mastercard **** 3005
Order summary
Item(S) subtotal: 3, 099.00
Shipping: 0.00
Total: 3, 099.00
Grand total: 3, 099.00
But expected delivery by 23 apr' 2016 but passed two days and not any replay me by amazon.In company so i request please en query that matter.

Sir/madam,
i buy 4 sarees from amazon india site on cash on delivery base, when i got this parcel a very chief and low budget material is sold on high price, material of these saree very chief, after i know this i reply to this site regarding return goods then the seller anand saree direct call me and talk in very rowdy language and say do whatever you want i can not take return, and talking very rude language on phone i have already record this all and going to sue on amazon & anand saree also.

I have purchased a loafer (Freedom daisy men's black casual loafers shoe) from amazon india, on 11th apr. My order number is #[protected]. My parcel has arrived on 19th apr. But unfortunately there is some issue with my parcel.

The order conformation mail which amazon india team has send was showing the same image of the product which i ordered but the if i check the link of that mail it shows completely different casual shoe and the shoe i received is again different than what i ordered or which shows in the link of the order conformation mail. I have already requested for returned policy and i have also received a mail for accepting my return request but no further response from your side till now.

Dear sir,
I have given an order for sony 16gb microvault usb flash drive in amazon on 21st mar 2016. With order number
Order #[protected].

The item has been returned back on 6th due to various reasons they are citing. Now that i have not receieved the item. I stll didn't get any refund from their site. I have checked my bank account many times, leaving no result.
I would like to get my refund back


My name is ravi raghavendar
Phone number : [protected]