Amazon India Complaints & Reviews

I ordered redmi note 3 32gb silver color from amazon.In on 11th may 2016 with payment cod. The expected date of delivery is 16 may 2016 by 8pm. As per my order update and tracking it had reach delhi on 16 may at 11:42 am but till now (19 may 2016 22:52 ist) my parcel has not been delivered and no information from amazon side as well. I called customer service on 17th may and they are telling me it will be delivered within the next 24-48 hrs but still no delivery guy. My friend also ordered another phone on 18th may through flash sale and his parcel has been delivered (He's using next day delivery), i cannot understand why i had to wait for more than a week and more than 3days inside delhi itself. If they can deliver with next day delivery why not a week earlier order... I will hapily pay extra 100 rupees if they asked me to pay within the promise time but now i will even asked for 2rupees change...
Amazon delivery is the worst of the worst

Hi, this is regarding my order selected order:[protected]Choose a different order) order placed: tuesday, may 03, 2016 dispatched 1 of philips aj3400 /37 clock radio black tracking information: ship carrier: booyah tracker tracking id:[protected] i had cancelled the order as of 7 may, however i got a call from amazon regarding the product, they offered me a discount rs.447.00 and the product was to be delivered in a couple of days, i am highly disappointed with the service and the product. I had expected it be delivered around 8 may and received it almost 8-9 days later, i tried cancelling it but had been shipped.. My bad.. Further now when i get the product it does not work.. Again i should take the pain for speed posting the product.. Why should i be spending additional amount on shipment.. Or take only 40 % of the paid amount.

1) order #[protected]
Courier: amazon transportation services (Tracking #:[protected]
After waiting for a long time and then after many attempts, i was successful in placing a order for ximi redme note 3 phone on amazon india weekly flash sale on 4th may, product was expected to deliver by 9th may but not delivered.
I contacted several times on customer care no. Regularly from 10th may to 12th may, it was assured to be delivered asap but not delivered till 12th night, very poor customer service, wrong assurances and status update, no proper tracking of package. Finally i cancelled the order on 12th may night.

2)
Order number:[protected]
After wasting 2 weeks time, i again placed the order on 18th may weekly flash sale. At 5:37 pm i got the cancellation of order mail which contains "we cannot complete this order because our records show that you have reached the purchase limit for this product... If you believe that we have cancelled your order in error, please reply to this message and let us know."
I immediately replied that "you have cancelled this order (Order number:[protected] in error. My earlier order (Order #[protected] booked on 4th may was not delivered till 13th may so it was cancelled. Please deliver my new order number:[protected]."
After that i got the reply that pls book another order...;)

So first order they have delayed too long which was then cancelled by me after lot followup and harassment.
2nd order they have wrongly cancelled without checking the previous order history and status. Even after immediately responding on the cancellation mail, amazon india is suggesting me to book a fresh order in next week, they dont feel the responsibility to correct the wrong doing done by them and further causing lot of time wastage and mental harassment to the customer.

Customer care executives dont provide the complaint no. Or escalation matrix or contact no. /email of senior management for escalation.

Can amazon india will look into this, restore my cancelled order and provide compensation for wasting my time for 3 weeks and causing lot of mental harassment.
Waseem alam
Email : [protected]@gmail.com
Phone: [protected]

Sir i have ordered a i ball dual card reader #ordered id is[protected]. I had applied for return & received all the information & was asked during registration that what is the date & in what time the courier should rech to my house for pickup for this i have given 18th may, 2016 and the time is between 12 to 3 pm but the courier didnot come. Kndly look after this case as soon as possible as the date of returning is 27th may.

Hi, i am atanu pal. I have an amazon id-pal. [protected]@yahoo.In. I have purchased some items with this amazon account on[protected] of rs. 487/- with debit card (A/c no. -[protected]). After that i cancelled one item of rs. 73/- on same day. The refund was initiated on[protected] and successfully proceeded on[protected] with the transaction reference no.-75260826129008591647882. The authorization code sell transaction is 102848. The amount was not credited until now. I went sbi bank local branch (2055), dumkal, murshidabad, west bengal, for this issue. They did not able to find any kind of transaction with this provided reference no. I do not know why this amount is not credited in my sbi account. I do not know who is responsible for this? I request you to investigate the actual matter and solve this issue.

Dear amazon,

We had ordered a mobile cool pad note 3 on may4 and delivered on may 6.
Today is may18 and having huge problems within 12 days.
As per your return policy 10 days is complete but within 12 days mobile is in totally worst condition.

I am a regular costumer of amazon, but today i feel service of the amazon is worst.

Problem in mobile - heating problem + blurr display + hanging problem.

I want my money back or exchange the mobile.

Vishu tyagi
[protected]
Order#[protected]

We have been harassed by amazon india.

We have been facing issue since last 3 weeks where amazon's courier pick up service are not coming over to our place regularly in order to collect orders to make delivery to the customers. We kept complaining but until today there is not solution to this.

We are mentally and physically tired as their support team is so hopeless that apart from saying "we are looking into the issue" they are not taking any supportive action to resolve this issue. We have sent numerous emails and had many phone conversations also but all in vain.

The biggest issue is that knowing that the issue is from their end, they keep sending warning messages to us that the order will be cancelled and you will be charged 2.5% as cancellation fee as you did not shipped order to the customer in time. And on top of this they mark negative in our seller performance metrics which serves as threat to suspend selling privileges. We feel like tortured as this is every weeks situation.

Recent example is from last friday - all the order placed by customers are still undelivered as no one from amazon came in to pick up those parcels until this time today. But instead of helping us out their automated system is cancelling orders one by one reason order were not shipped on time.

Here we are losing peace of mind and money both but amazon india do not care for sellers. It's really tough to survive when you are in business with a company like amazon india.

I had purchased a handset from amazon for which there was an offer of 10% cash back (Confirmed by amazon in writing). Though the transaction was successfully paid no cashback was received. First followup was done and it was again informed in writing by amazon that cashback would be credited by 23rd april 2016 latest. Still it was not done. I again followed up number of times wherein i was asked numerous verification details & also my bank credit statement. Which as well i sent. Still the cashback is not done and i am not getting proper resolutions

Hi sir I booked two Bluetooth headsets in amazon Cash on delivery product delivered on 11.5.16 that day I am in office so mom received the product and paid for two evening came and open the parcel only one on box but paid for two I contact the seller that seller told don't worry I sent it tomorrow or day after tomorrow Thn inform to amazon customer care also customer care person maimuna told don't worry I spoke with seller u will receive product with in 48 hours and retailer sent the confirm message in email but I don't received any email from amazon and retailer again I called customer after two day customer care person told I am trying to retail he not picking the phone I am also call the retailer he not attend the call worst delivery service and worst action in amazon I want my product or my refund I attached the amazon mail and product details

Sir.
I am gauravpreet singh. I am getting 50-60 calls daily from random numbers. They said your number i. E [protected] is given to us from amazon's official message as the amazon's delivery partner. Please my humble request to amazon that please remove my number as soon as possible.. People calling me are from ncr circle. It is very humiliating. Calls are coming anytine either it is day or night

I order product through www.amazon.com and i have return the same on 2nd may 2016, i request to refund on my account the same amount i hace paid

Here are details
Star x unisex steel badminton racket set of 2 pc (Multi-colour)
Sold by: star. X seller return policy
Shipped: apr 25, 2016
Quantity: 1
Return request approved
Refund requested on: apr 30, 2016

Please to get done transfer on my account

I had ordered an amazon product (Mobile) worth rs. 14999 this january end 2016 via debit card payment as i was informed about 5% cashback offer. I had called up amazon customer care thrice as i didn't receive any cashback. On second call i was assured that i will receive my cashback on 1st may 2016 but i didn't receive any. So i called up again today and they reply me saying that offer was not available on the debit card of your bank so u can't get any cashback. I have been given false assurances and have been cheated. I want my assured cashback.

Sir, i am himanshu nepalra and i am using amazon app. And today i saw ambrane p1310 powerbank @ rs 00. I took a screenshot of that when i am going to buy that i am not able to open further. Now sir i want to get this powerbank.. Please help me.. Below i am attaching a screenshot as a proof of this. Now when i contacted to amazon they told me to email that screenshot and i mailed that one and after that i again call to amazon now they told me that they will not give that particular item to me. They told me that it shows 0 rs because of some technical problems. And sir its not my fault that it shows 0 that's why i want this item..
Thank you
Himanshu nepalra..

Dear Sir,

I booked a order via Amazon. in on 3 May, 2016. Now today i did not get my order in between time period my order is returned to seller without any information. I booked a baby product and it is very needy to me. But Amazon.in is very careless about this. After placing a order i called so many time for product . They always told me you will received you order on time.
Amazon's service is mentally and financial harass me. I want compensation for the same. Kindly help me.

I will provide a conversation for the same and order copy.

The conversation is below:-
Me: hello Where is my order? Your assured me that your product will be deliver by today.
Amazon: Hello.My name is Neha.I will be happy to help you today.How are you doing Today?
Good afternoon Prashant
Me: good afternoon
Amazon: I understand you haven't received order yet its for Farex 1 Infant Formula Refill - 450 g
Me: you know how important of this product for me
Amazon: `Yes sir I can understand the importance
As Its a baby item
Me: Yes
Amazon: And this is very important for you.I am sorry that you have been waiting for this so long and found no resolution
Please allow me a chance to check details for you
Me: Also you delivered me wrong in information regarding the same.
Amazon: Sir I don't want to set any wrong details
Here its showing :6 May 2016 11:26:07 PM RUDRAPUR UA IN Returning to seller
Me: last 8 days i am calling again and again but you did give me right information
Amazon: We can not ignore the issue you have raised.
I can understand that this package is important to you and you have been waiting for this item since a long time, so your worry is genuine m as if even I would have been at your place then I would have also felt the same, please be assured, as we will take care of it and we will try our best to resolve it as soon as possible .
I am checking details for you please allow me a moment
Me: On the date of 6 May I am contacting to amazon customer care for this issue.
Amazon: Yes sir and I understand that it should be informed to you on first go that it is showing returned to seller on 6th itself
Me: but you did not inform me
Amazon: I am checking for replacement if available so that I can create a replacement for you
Sir I can you have contacted us in call may I know if anyone has informed you the same
Me: yes
Amazon: May I know if they confirmed you about returning to selelr
Seller**
Me: no not
Amazon: Sir I am sorry that it was not informed to you
Me: Mr. Ajinkya K one of customer care representative assured me that your product will reach on time.
Amazon: Sir as I can see its showing it can be refund now should I request refund
Sir let me explain the process to you
'I don't want to make a false promise that will lead to make you and me upset in the end
I wish I could do it for you to make you happy However, it is not possible to resend the order again as it was returning to seller, I hope you will understand the situation and my limitations in this regards.
Actually once item shows returning to seller all the internal tools get blocked to get in touch with them also number is not shared with us
Me: Is it the way to provide the service to your customer?
I am going to log a complain in consumer court against you. Also i am highlighting this issue in Social media networking site and Media also.
Amazon: I know you are not supposed to face this,
I would feel the same if I had been at your place
Please allow me a chance to resolve it for you
Me: how will you resolve my problem?
in past same thing happened with me
Amazon: Sir in this case its my request to place fresh order if available with fast delivery please with fast deivery we will waive off charges
Moreover for this I can refund amount now
But this is not the only resolution, we need to make sure that we need to avoid such issues. We are here to help our customers not to create an issue for them.
It is correct that I can not change what has happened but I would make sure that you would not face further issues.
also I know I cannot compensate the time you have wasted for this but as a small gesture of apology please accept Gift Card of Rs.100
Me: so I request to you kindly delivered my order with in week
with same order
Amazon: Also if you want for safety you may get in touch with GATI team once in case they can deliver it today as timeline is of today.
Sir for this its my request to place order for same again as it is not available for replacement
You may place this as well
http://www.amazon.in/Farex-Infant-Formu...(see full link)
Farex 1 Infant Formula Tin - 450 g
I will try my best for delivery as soon as possible
Me: also Yet i did not received my amount for this order
Amazon: I will personally check the details for you
Sir should I refund amount for you I can do it now for you
Waiting for your confirmation
Me: I need product not money
Amazon: Sir for product please place fresh order however for new order I will check again and again for delivery as well
Me: If i am going to this link and ordered again how will take a time to delivered
Amazon: Its showing Delivery to pincode
Submit
263002 - Nainital
within 7 - 10 business days. however I will try my best to request delivery on priority
Moreover Gift card will reflect within 2 hours in your account
Should I refund previous amount to you
Me: last time told me same but did not delivered
please give me link for the same for order.
Amazon: Sir I cannot inform you about previous order that is already returning to seller
But I will surely try my best for new order which you will place
Me: also i want to if i order it fresh I pay it again or not
Amazon: http://www.amazon.in/dp/B007K54S3S
Yes sir if you are getting option for cash on delivery you may opt the same meantime I am refunding your amount for previous order
Me: what time it will take for refunding
Amazon: maximum timeline is 2-4 business days however same may reflect within 24-48 hours as well
Me: i have already paid you same for product why you did not dispatch it again for me
Amazon: Sir item has been already returned and returning and delivery is two process that is the reason we are unable to place this same again
However you may check this as well
http://www.amazon.in/Farex-Infant-Formu...(see full link)
Farex 1 Infant Formula Tin - 450 g
Me: you know your are taking almost 15 days for this product but you did not do the same. If I order it today How i assured to delivered it by on time.
Amazon: Sir I can assure you that I will try all my efforts for the delivery at earliest for you because this is an baby product and I can understand that you need it urgently, if fast deliver was an option I would have requested for that as well
However I am putting all my efforts to make it right for you however without your support I am helpless
Sir I will try my best for delivery as soon as it reach to your local hub
Also, I will informed them to contact you via phone to the number [protected] before proceeding with the delivery so that you'll be aware of it and can guide the delivery person to locate your address
Me: cash on delivery is not available in this location. how I can do this
Amazon: You may place by pre paid method I have refunded you amount as well for previous order you may check here
You can see your refund requests here -
www.amazon.in/gp/css/summary/edit.html?...(see full link)
Me: please provide me cash on delivery option
Amazon: Sir cash on delivery is available to area provided by government restrictions as well please place with pre paid I can confirm that your amount is safe with us
Rest you may take your decision once you receive refund
Me: ok thank for information, I am going to log a complain in consumer court against you. Also i am highlighting this issue in Social media networking site and Media also.
thank u
Amazon: I cannot stop you from your rights
However I don't want to set the wrong expectations because it creates an issue later. We are here to help you so whatever is in my hand, I would definitely for you.
That is the only reason I have shared everything correct with you
I don't want to keep you in myth that it will be delivered now as I can see it was already returning to us on 6th
Me: Your service is mentally and financial harass me .
Amazon: I hope you will understand the same
Moreover gift card will reflect within 2 hours in your account
You will receive mail as well
Me: i am staying in remote location
Amazon: Please do not worry we will work for you and make sure that same will not happen again also I have forwarded this feedback to concern team because Strong customer feedback such as yours helps us to continue improving the selection and service we provide.
Moreover I am positive that team will surely look into this and get it sorted out thank you for raising this by this I am sure that bluedart will be alert for every customer, Thank you you have been a ray of light for us .
To GATI**
I hope we are connected
If you want I can right away share this chat with you that we have escalated with GATI courer for the same
I hope we are connected
I hope we are connected, We are idle form last 3 minutes, Without any response the chat will be automatically closed within 5 minutes, Please understand my system limitations
Without any response the chat will be automatically closed within 5 minutes, Please understand my system limitations
As chat window will automatically closed, I am summarizing that I have refunded the amount to you .Thank you for contacting Amazon.in. You have a wonderful day ahead!!
Amazon from Amazon.in has left the conversation.

Hi team,

I ordered a 10 gm silver gold plated coin from amazon and i received it on 5th of may 2016 but it was not up to the mark as shown in amazon shopping portal. I called amazon customer care and spoked with sukania to return the same, she told that it will get returned 3 workingdays and asked me to give the feedback via the mail which sukania send just after the call and i gave positive feedback. But till 16th of may the item not get replaced and i didn't get any calll from amazon. So i want to know is this. The way to get the positive feedback from cusomer maintain the company position. I want to complain against the lady call agent sukania for giving false commitment. I want immediate action on it or else i have to move further cosumer forum for this issue. My contact no is [protected]. I have all recordings for the conversation which i had with sukania on 5th of may2016.

Sobhan
Chennai

Hi,

I paid rs. 937 for sunscreen, but i have never received it. I paid for the amount. Later when i inquired they send me tracking number for the product : ep[protected]in. The address there shows that it is delivered at different address.

When i write to amazon, their response is very rude and reject any claims and doesn't specify any basic for rejection.

Email id - wal. [protected]@yandex.com
After many calls, twitter complaints and emails i finally got a reply from amazon for my account blocking, "greetings from amazon. We are writing to inform you that we have closed your amazon.In account. All open orders have been cancelled and any related charges have been refunded. Any new accounts you open will be closed. We took these actions because our records indicate that this account is related to another account that was closed by amazon. Due to the proprietary nature of our business, we are unable to discuss other accounts with you. Regards, shravanv account specialist http://www.amazon.in" i understand that amazon says that they have refunded me, but they have refunded in the same account which is blocked, duh amazon, now how am i suppose to utilize my gift voucher when my account is being in blocked state, this is completely ridiculous response from amazon without stating any specific proof of statement they closed my account blocking my 550 inr worth gift voucher, no calls from them no decent response, i would like to file a lawsuit against them kindly advise. Regards

I ordered Lenovo k4 note on 23 April . then I cancelled the order before the delivery. For the past 15 days I am trying to get the refund but your employees are just giving fake promises that they would take an action to refund.

My order no is Order #[protected].
Kindly take the necessary action and let me get the refund of 11, 999 INR.

Thanks
Ajay Singh Parihar
[protected]

In spite of calling Service Desk again and again and receiving message from Amazon that my product would be delivered by Saturday i.e on 14- may- 2016
on the updated address.

My product was not delivered.

I called Help desk 6-7 times, every time they assured me that it would be delivered but unfortunately it did';t happened.

The delivery boy disconnected my call 2-3 times.

Dear Sir,
I ordered Lee Cooper Men's Green Sneakers - 8 UK Sold by: Aakash & Co1, 999.00 on 27th April, the given damaged iteam, i reseeded in Indian post, it shows received by amazon, but still they did not refund the amount, kindly do the needful, Please check below Track details of indian post<

Booked at Booked On Destination
Pincode Tariff Article
Category Delivered at Delivered on
Puthur-kollam S.O 03/05/2016 122105 160.00 Domestic Tauru S.O (122105) 05/05/2016