Amazon India Complaints & Reviews

Hello sir
Mai pin code 465001shajapur me rahata hu mera amazon per salman Qureshi name se account he mera mobile number [protected] and mail id [protected]@gmail.com he meri ye complain he shajapur pin code 465001shajapur per bahut se products available nahi he jese mobile phone, memory card aur bhi product he jo available nahi he mai koi bhi product order karta hu to order nahi ho raha he so plz i request for you this pin code 465001shajapur me all product available karaya jaye jis se ham jarurat ke products order kar sake pahale bhi mene amazon per is ke liye complaint kari thi magar meri complaint ignore kar diya gaya he plz sir meri complaint ko serious liya jaye agar amazon se products order nahi hoge to majburan mujhe apne mobile se amazon app uninstall karana padega to plz sir all products available karaya jaye jis se ham amazon se jude rahe... plz sir.

Dear sir
The above courier was to be delivered yesterday and we have been waiting for the entire day but nobody turned up and we have also not got any call from the delivery boy.In the evening when i saw the tracking sheet, courier person has mentioned that attempts were made to deliver the products which is wrong infact nobody turned up and we hv not got any calls.
This reflect very bad on the part of amazone. Yesterday evening i complained for the same with customer care but nothing had happened and till now or order is not yet delivered.
How a customer should believe on amazone? There is something wrong with the intentions.
Hope you will arrange the delivery in next 30 minuts today.
Sandeep saxena
Cell no. [protected]

I have got my flying machine sun glass from amazon through shree girinag traders pvt ltd. I doubt the genuineness of the product as the logo is updated in black color in the left side of the lens... Usually it will be in white color if it is a genuine product also the brand name as flying machine is not embossed in the ear rims of the sun glass,,,, there is no one to help me also,,, the delivery executive forced me to first pay and then check the product.

Amzon is he worst shopping app i ever came across o had ordered an mobile cover which was delivered defective the same day i called customer service to make return request they said mail will be sent to me i got the mail that i have got a self help option they did not cleared it what it exactly meant i called back to ask what should i do to return they said they will send a return request i dont need to do anything 2/3 days passed i got no mail i called again that day then they told me i have to courier it to them parcek wont be picked up i went courier service and parcel was sent by be i called customer servuce to ask for my refund they said cheque will be sent to me i was fine with delaying of refund bug i did not wanted gift card but atlast they have sent me a gift card noe i have called them atleast 9 times to make sure i get refund not gift card previously the told me i will get cheque and they today sent me a gift card .They promised easy exchange and returns.Fake ads are shown for the same. IT'S THE WORST SHOPPING APP they don't care about customer's request.They need to stop displaying Easy exchange and return policy.i need my money back i don't want to shop from this poor service app again so gift card is of no use for me.

Amazon india has been very unprofessional in delivering their product.

I had placed an order for asus abtu005 10050mah zen power bank (Silver), on the 21st of april 2016. I used an amazon gift voucher and my debit card to pay the amount. That's when the waiting game started

I've been tracking the package and it's clear that the package arrived at bangalore facility on the 28th of april. A bit late but understandable. But ever since then the status of the package has been the same. I would get update every now and then say the same exact thing.

On the 06th of may, i call up amazon expecting an answer. The representative promised me that it would be delivered by evening. But it didn't. I called up again. I got the same answer, but this time asked for a 24-48hr duration.

But again on 8th of may, i still didn't receive the product. So i called up again and got the exact same answer as before. At this point i was pretty frustrated but still gave them another chance. This time though, they sent me a mail saying that i'll be receiving a free replacement if it's not delivered within the said duration.

On the 10th, i again called up. And no surprise, i got the exact same answer ("will be delivered within 24-48hrs"). Any human would be boiling with rage at this point so i started asking for reason and told them that it must be delivered today. After placing me on hold, they finally confessed that it was lost in transit.

Is this a joke? Were they so embarrassed that they were so hesitant to tell me this? Amazon is an e-commerce giant. But they are so poor at handling such minuscule things. Very unprofessional. No respect for the customer's time.

So, anyway, they have initiated a refund. But what am i supposed to do now? Wait for the refund, place another order and wait for the package again? No compensation for my waiting and the calls i had to make.

In summary: amazon takes money from it's customers, makes them wait. Doesn't deliver the product that the customer was so eagerly waiting for. Waits for the customer to call several times. Then says sorry and gives back the money. Is this an amusement park ride?

I wasn't expecting this from amazon. Never am i shopping there again. And i'd discourage anyone from from doing so too from here on.

Dear sir,
I bought an i phone case through amazon on 13th feb, 2016 order no.:[protected] worth rs. 549/-. It was delivered to me on 17th feb 2016. The i was not satisfied with the product and returned the same. The return was pickup on 23th february 2016. The refund should be processed in 7-10 days but i received the cheque in the name other than me. Then i requested them to give me the cheque in my name and still as on date i have not received the cheque. I contacted amazon customer care for more than 8 times and they are just giving me reply that i will receive my cheque very soon. Its more than 2 months and they have not refunded me the amount.

I am a verified Amazon customer and have ordered and received a lot of products on time with the quality. I ordered a phone on 4th May and got the delivery date 9th of May whenever checked the status.

I have waited all the day on 8th of May, I was expecting that I may be getting my phone delivered on Sunday itself but the delivery boy didn't come.

On 9th May when I checked my Amazon account, I got to know that the product has been already delivered on Sunday. Amazon has updates the status as "received" and they received the payment as well. I didn't get any call from Amazon or the delivery boy.

You please check all the details below and check the screenshots for your kind reference.

ORDER#[protected]
Tracking Number:[protected]

I have been trying to book this phone since last 2 months and always got "Out of stock" message within a minute whenever tried to book the same. Finally tried my luck on Amazon and I got it booked their. After waiting for almost a week I got to know that the phone has been already delivered.

Amazon customer care told me that: you will have to book the same phone again in the coming sale which is not fare with me. It's nonsense. I want my phone and I wish you to help me with your valuable thoughts on this. Please investigate the delivery boy, either he sold the phone in black or he kept the phone for himself or any of his friend/family.

[protected] this my order in amazon i ask fro refund they mailme this
Hello,

This is to confirm that refund for amount 2244.49 has been successfully processed on 06-may-16 and the amount should reflect in your account by now.

The refund details are: authorization code for sale transaction 019963
Refund reference # 74332746127612657357960

Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.

Thanks for choosing amazon.In

When i called amazon today there number[protected] for that my refund has not deliver to bank account they file complain against bank when i said y should i file with bank i file complain in amazon they they can'nt do this

I said ok register my inconvenience about to amazon but he didn't register instead he make hold for 20 min when i ask him to talk his senior he didn't allow me that to after heated argument he then pass his call to patner ajit he was same as he they waste 25 min didn't even register my compalin this something most diasppointing i want to file case against them

Hello, i was ordered barndstand keyboard before week, at the time of purchase price showing is 2499+500 delivery charges, after two day's i check my order so i really surprice same item price is 1699+ free delivery, second point is incomplate order received (Microphone missing in accessory) third point key board some fuction not working propperly, after i contect to his customer care but not got valuable answar from them.

Order details :
Date : 03-may-2016
Order no :[protected]
Amount : 3061.46

Also attached some screeshot for help for you.

Thanks & regards,

Piyush bhatt

My name is kapil kumar Agarwal and email id [protected]@gmail.com.I have ordered product on 4/05/2016 and paid Rs 100 for one day delivery.I have not received the product till today.I have called customer representatives of Amazon on this number [protected] but they are giving different excuses and misguiding me.Today the representative told me he needs 2 days time to find out where exactly my product is as he dont have any information and yesterday he told me it is lost in transit.this shows that they are giving me false promises.I want my product to get delivered asap.

order number[protected]

I have booked one item Nicer Dicer Multi Chopper Vagetable cutter. I have paid money for the same via SBI netbanking but I didn't received my booked item till date . I am nòt getting proper respond from the vendor. Amazon tracking record was shown your item will be delivered by 12th April 2016. I didn't received my order till date. Even company is is not responding against my mail.

Ive plced the order for philips qt4011/15 pro skin advance trimmer on 1st of april 2016... But because of non delivery the product was returned. I've contacted amazon in this regard and they requested me to order again and they will definitely send the order to my address but this time too the product wasn't deliver and returned to the seller. I've talked/contacted a lot of times for the same and got assured by the company but nothing happened. I don't want refund i want my product. Im extremely disappointed with amazon customer care service and amazon india.

Hi,

I had ordered the phone(i.e. RedMi Note 3) from Amazon on 27th Apr 2016 at 2:00 PM and they provided the estimated deliver date as 2nd may 2016.
I have made payment of amount 11998.00 rupees already.
I contacted many times to Amazon Customer service regarding this then They are saying that your package will be delivered in one or two days and this is happening every day whenever I contacted to Amazon customer service.

They had increased the estimated delivery date from 2nd may 2016 to 5th may 2016. But I have not received the my package yet.

Below are details of my package:

Courier: Amazon Transportation Services, Tracking #:[protected]
ORDER #[protected]

Please find the attached tracking record of Amazon also.

Please look into this matter and take necessary action against them.

Thanks in Advance.

Regards,
Vipin Gupta

Dear sir i have been order shoes from amazon on 18th april 2016
My order id[protected] my email [protected]@gmail.com
Mo.[protected] i have orderd 2 pair of shoes one has been delivered to me but second shoes it not deliverd to me item name kimichi men's brown synthetic boots (10 uk) and tracking status seen like that product is deliverd to me on 29th april please do some thing thank you

Order id:[protected] date of purchase - 24-apr-16
Email id - chetan. [protected]@gmail.com
Registered name - chetan
Phone no.- [protected]

Placed an order and not delivery on promised time, and the extended time, following up from 1week every day, and the seller himself is asking me where is the product. Item still not received.
Also amazon customer care guys are saying even on cancellation the money will not be refunded.
Also no updates on delivery is showing at the website nor the seller have any info.

I don’t know what is happening. Who is responsible.

Order id (Gift card) :[protected].
Good morning sir,
I am ramabu. I have an amazon account. I wanted to buy cool pad note 3 on its flash sale. At first sale and the second sale i missed just because of the payment gate way. So third time i dicided to send my money to my gift card so that i can buy my item easily when i sent my gift card balance they first put my account on hold then after 70 days they finally closed my accouhnt permanently.
My email id is : [protected]@gmail.com (Registered)
Mobile no.:[protected] (Registered)
I want you to do refund my money to my bank account.
So please help me please.
My bank name : mullu chandra sekhar
A/c: [protected]
Ifsc: sbin0011111
First i complained once for this issue. A person paul responded for my complaint he said that i will receive my refund in 2-3 days it is about 13 days over no refund received. He is also not responding for my mails yet. Plaese help me.

I purchased shoes from amazon the sum of Rs 598 receiving date - 13 april 2016 order id[protected] i claimed for refund of my product of my shoes . But instead of giving refund they gave a gift voucher . but i want my refund back as soon as possible . i called customer care service so many times but they are neglecting my query. kindly help me out . and i want my refund back . i m very thankful to you for this act of kindness.

I Kushagra bansal bought a new mobile phone one plus two mobile phone using my fathers ID from amazon.in.I received a product which worked ok for 10 to 15 days so that their period of change is somehow can get over. After that only the problem of hanging of phone started. everytime i login in whatsapp it hangs. i am not able to find the contact no from contact list, as everytime you need to click on the alphabet of which you need to find a name and then after that only the contact no is shown in contact list. phn heating is too much even during the time of charging.
I called customer care of amazon they said that u get a letter from one plus stating that i received a defective product on arrival only, but when i called customer care of one plus and then visited also the service centre of one plus, they said we cannot do anything other than updating the phone.amazon ppl are saying you go to one plus service centre and one plus ppl are saying you bought this from amazon and they have delivered a defective product which might have been rejected before so its their responsibility to return and give a new phn.
Why should i suffer in all dis in which a defective piece is delivered from whosoevers end.And nobody is ready to take action for this.Kindly take action ASAP as tired of all dis.

This is regarding my ORDER #[protected] made with amazon for a mobile phone (OnePlus X) . I have already paid 14999 + 100(for one day delivery) on date 26 April 2016.
I have tried to reach multiple times to Amazon customer service but they are just copy pasting a pre written apology and are not letting me know the status of my order. I don't know who to reach out to. feeling cheated, I just want my money to be safe.

I am attaching my invoice copy with transaction and my new phone IMEI code which should ideally belong to the purchaser.

Order id:[protected] Date of purchase- 17-Apr-16
email id- [protected]@gmail.com
registered name- Rajarshi Kundu
phone no.- [protected]

Date of delivery 20-Apr-16
Product ordered- Lenovo Vibe K4 note
Problem with the product- Horizontal and vertical lines appearing all over the screen
Request for replacement initiated on:-
1. 29-Apr-16(Fri) for 30-apr-16(Sat); 2-5p.m. slot- no call
2. 30-Apr-16(Sat) for 02-May-16(Mon); 5-8 p.m. slot- call at 4:30, i called back at 5:20 said pick up not possible
3. 02-May-16(Mon) for 03-May-16(Tue); 9-11 a.m. slot- no call
4. 03-May-16(Tue) for 04-May-16(Wed); call at 11:30 a.m., asked to collect at 4:30 p.m.- phone switched off, did not turn up.
5. 04-May-16(Wed) for 05-May-16(Thurs); No call
6. 05-May-16(Thurs) for 06-May-16(Fri); no cal
7. 06-May-16(Fri) for 07-May-16(Sat); 8-11 AM slot. No call. then I again called on toll free number of Amazon after their pick time has passed. They expressed their inability into my pickup apart from scheduling.

Apart from this I have complained by directly addressing them on 06-May-16 but they have again scheduled a pick upon 07-May-16 that too was not completed.

This problem is affecting my other commitments as I have to be present all hours. Kindly help me get over with this problem and if possible guide me how to file for damages.