Amazon India Complaints & Reviews

My Amazon.in order (#[protected] was received Monday, March 28.
Immediately a I filed a return of the product . After some days a delivery guy came and collected the product from me which i was to return. He told me money would be refunded but yet I haven't received the money back

Please don't place any order to Amazon, i have very bad experience i have placed order on 15 march and they delay it for 1 month (approx) go for any other s like Flipcart, snapdeal or else but dont go for Amazon ... I was suppose to visit my native place with my tablet but due to Amazon poor service i missed it. very bad and i can see so many complaint from other costumer also .

Hello amazon india,

I send you email, but you are not interested to take any actions for sellers who sell your fake products, they have power to print your brand price tags and warranty tags which they are placed to fake products and sell to online platform, i give you this information because i think you take action for those sellers.

I give you there name and address.

Arihant cyber


Moti maharaj road chhawani, kota


Please take action

I order a phone called Moto G Turbo(white) on 27th of march. After ordering i got confirmed email but it didn't show the expected day of delivery. so i waited for 3-4 days but after this my product got cancel without my information.
This thing is not expected from amazon india. Due to this delay i had to pay extra 1000Rs because deal is gone, that was a loss, shopping with amazon.

I want to replace my xiaomi redmi note 3 that i brought from amazon around 20 days back, as my phone is defected and is twisted towards the screen.
I also visited the xiaomi service center in siliguri but it was of no use as the said they cannot help as i purchased the product from amazon, it is not their (xiaomi) responsibility to replace or return the product.
I want to replace the product as soon as possible.
I brought this phone for 9999 indian rupee.
please respond and help as soon as possible.
my Email id is : [protected]@rediffmail.com

The items are advertise by amazon with home delivery offer. I purchase a item with advance cash paid and then amazon forget their promise and ignore to home delivery and misbehave by their worker/staff to me via my contact number [protected]. My concerned bill attached herewith also.
It is therefore humble request to take necessary action at the earliest please.

I have an order the la fem women's jeggings combo lfjegg7001dkblueltblue34_dark blue & light blue_34 from amazon on dates 22.03.2016 it will delivered to me at 28.3.2015
I order both jegging in size 34 but te product i received is size 32 & one 34, i place a replacement request but amazon said we cant replace it u have to return the product & re-order it again. Then i return the product on 29.03.2016,
After that i am still following them to refund my money, , ,
Then i got a mail from amazon customer care that the refund is initiated & it will be reflected in your account by 8.4.2015, but today ie 9.4.2015 i checked my account there has no fund hasbeen received from amazon, then i write back to amazon for the same.
Now they told me that the cheque has been courier to u by blue dart courier number [protected], in blue dart site the courier number is does not exist

After making me fool from last 15 days now they are saying they courier the cheque... What the hell is this.

I request you to ask amazon to refund my money in my account...
I won't beleave in cheque it will delivered to me or not???

Dear sir,
I was ordered one item from my email id kartarsingh.[protected]@gmail.com headset for lenovo k4 note which estimate time to delivery is 4.4.16 but not get delivery on that date then i called in amazon service center they said u will get your order next day but not received i was called 6 to 9 times within 5 days they only said you will get tomorrow but not get my item. I am frustrate because when i track item shown in korba from 4.4.16.
Kindly solve my problem or do the needful. Customer executive gives wrong suggestion or said to me which is untrue. They not solve my problem or make me fool from 4.4.16 to 8.4.16. Kindly refund double amount of product i am not believe amazon very bad or fraud

I had booked a phone moto g tarbo(white) at prize of 4, 999 on 27 march 2016 but company give me a excuses like this" We regret to inform you that your order for Moto G Turbo (ASIN: Asin: B019FWXIX4) was processed at a discounted price due to a technical issue. As a result, the order will be automatically cancelled"
Amazon.in Your Orders | Your Account | Amazon.in
Order Confirmation
Order #[protected]
Hello Prabhat kumar,
Thank you for your order. We’ll send a confirmation when your order ships.
We'll notify you via e-mail when we have an estimated delivery date for this item. It will ship separately. You can cancel at any time.

Your order will be sent to:
Prabhat Kumar
r.n.105razak chwal no 2 behind Two star hotel kalina
Santacruz East(please Deliver after 4:30pm)
MUMBAI, MAHARASHTRA 400029
India

Order Details
Order #[protected]
Placed on Sunday, March 27, 2016
Moto G Turbo (White)
Electronics
Sold by Cloudtail
Facebook Twitter Pinterest Rs.12, 499.00
Item Subtotal: Rs.12, 499.00
Shipping & Handling: Rs.0.00
Promotion Applied: -Rs.7, 500.00
Total Before Tax: Rs.4, 999.00
Estimated Tax: Rs.0.00
Order Total: Rs.4, 999.00
Cash Payment Pending: Rs.4, 999.00

I ordered 3 moto g turbo smartphones at a discounted price of rs 4999. Later i was told that the order is cancelled because it was accepted at such a low price due to a technical error from their side. i received the mail for the confirmation of order with the generated order id but later received the letter of regret. i spent hours, ordering the phone on such a slow website(at that time) and suffered in my upcoming board exam. This was probably a publicity stunt by amazon to increase footfalls and illegally promote the new launch of moto series phones on their website.

I ordered motorolo g 3rd generation turbo at a discounted prize of 4, 999. but the next day they cancelled the order without giving me information and removed from my order list in account.
i emailed their customer care & they informed that due to technical mistake they had cancelled my order at discounted prize.

I order acer es[protected]k laptop on 3rd april, 2016. Its come to kolkata at 5th april, 2016. But it not delivered to my home. Very bad courier service amazon transpor. Service.

I ordered a xiaomi redmi note 3 on 6th april and it is not yet delivered to me . When i am trying to call coustmers care they are saying that your is damage or destroyed . And the delivery agent said that the phone is out for delivery but you haven't attempt the delivery !

Shubham[protected]@gmail.com. se maine amazon.in se 30 mar ko maine xiomi note 3 mobile order kiya 6 th date ko coriur boy ka cal aya maine kha ki mai 5 min me call return krta hu but jab maine usko call kiya to usne mobile switch off kr liya next day jab maine apna mobile pr app open kiya to usme mobile delaver ho gya show kr rha tha mai amzon corir office gya bha mujhe kha ki apko product de diya gya hai

I ordered Xtra selfie stick ACE with Bluetooth remote model no. X000GGOXOF. But amazon deliver any other company product with very poor quality. They make fool to customers that i order Xtra selfie stick ACE with Bluetooth remote model no. X000GGOXOF but you deliver monopod brand with model no Z07-1 with very low and poor quality. Moreover to make fool to customers they temporary labeled model no. that i ordered on other brand. Is it right ?

My order was cancelled by Amazon India without any valid reason. I want you to pay attention towards this and take steps against this. The details of my order are:
Order no.[protected]
Email id- [protected]@gmail.com
Contact no. [protected]

Order Details:
Ordered on 6 April 2016 Order#[protected].

I placed my order on[protected] on the guaranteed basis by paying Rs. 100 for 1 day delivery by[protected] by 8:00 p.m.
I got a text message from amazon about the delivery in which phone number was also mentioned of the delivery boy, I tried that phone number but it was switched off, then i called amazon thrice, they just told wait for 1 more hour,
I did that but didn't received yet.
They said your Rs. 100 will refunded if you don't get your product on right time.
Rs. 100 is not a big amount but the assurance which amazon give to their customer is totally unpredictable.
The product which i ordered, i need to give to my brother on the same day, that is why i ordered it with the 1 day delivery charge, but i didn't received.
so it is very much embarrassing for me.

As being a good customer of amazon, now i have to say this, Amazon your service is really very bad.

Thank you

1st CASE


on 13th march 2016 i placed an order of 50 san disk 8 gb clas 4 microsdhc memory card with amazon.in seller Joy India Order No.[protected]

Dated 15th march 2016 seller Joy India Sended mail stating " Sir we cannot ship to this address " at 08.44.50

dated 16th march 2016 early in the morning i check the status of order which surprised me order status goods have been dispatched and are expected by 25th march 2016
Shipping details of order
Courier : ST Courier (Below ST Courier)
The Carrier has not proviced tracking details for this shipment at this time

on 26th march 2016 on non receipt of goods on time contacted Amazon seller joy india and ask him to send a status update of an order

Again on 29th morning i contacted Amazon Seller regarding
where is my order
please give me tracking details
when will i get my parcel
but no reply from seller
by evening say by 7.54 again i contacted with a question ( No. tracking No. how can i track )


2nd Case

on 27th march 2016 Moto G Turbo White A Big Issue Order No.[protected]


3rd Case

on 30th March 2016 Aqua Fresh Pluto J17 10 ltr Ro Water Purifier Order No.[protected] Seller Jain Water World Tecnology Amount Rs. 1027
cancelled by seller Excuse wrong pricing


4th Case

on 31st March 2016 Order No.[protected]
Eureka forbes Aqua Guard Classic uv water Purifier
amount Rs.4675

Cancelled Confirm Order by Seller Confirmed with the Amazon Executive Avinash Reddy details of Confirmation chat are below
Hello,
Here's a copy of the chat transcript you requested:

Initial Question: seller reply on my question

09:04 AM IST Avinash Reddy(Amazon): Hello, my name is Avinash. I'll be glad to help you today.
09:05 AM IST B M: how i want to ship that no procedures given by amazon
09:06 AM IST B M: on 31st march i placced the order of eureka forbes auqa
yesterday and today i contacted seller regarding shipment
09:07 AM IST Avinash Reddy: I am really sorry for this.
09:08 AM IST B M: on that seller reply how i want to ship that no p... given by amazon
09:08 AM IST Avinash Reddy: Please do not worry.
I will help you with this.
Give me a minute while i look into this for you.
09:11 AM IST Avinash Reddy: Thank you for being online.
Please do not worry.
09:12 AM IST Avinash Reddy: Your order will be shipped by at the earliest and will be delivered to you between Thursday 7 April 2016 - Tuesday 12 April 2016 .
09:14 AM IST B M: Confirm plz my order will be shipped and not cancelled ...
09:14 AM IST Avinash Reddy: it will be shipped.
do not worry.
09:15 AM IST B M: ok
09:16 AM IST B M: plz confirm with the seller that soon he is going to ship the product
09:17 AM IST Avinash Reddy: Sure.
09:18 AM IST Avinash Reddy: I have contacted him from my end and he will email you the details shortly.
09:18 AM IST B M: my order should not get cancelled due to any reason the product should be delivered to me
09:19 AM IST Avinash Reddy: Ok.
09:20 AM IST B M: thank you for confirmation ending chat
Thank you.


Hello,
Here's a copy of the chat transcript you requested:

Initial Question: When seller is going to ship the product

07:50 PM IST Sowmiya(Amazon): Hello, B.
Welcome to Amazon. My name is Sowmiya. How may I help you?

I understand that you need to know about the order shipment details.
I'll check and help you with this.
Could you please confirm the item, Zebronics Motherboard ZEB-G31 Socket 775

*?
07:51 PM IST B M: no its aqua gaurd
07:52 PM IST B M: Eureka Forbes Aquaguard Classic UV Water Purifier
07:52 PM IST Sowmiya: Thanks for confirming.
07:53 PM IST Sowmiya: Let me check this for you. May I place you on hold for two minutes while look in to for you?

07:53 PM IST B M: sure
when seller is going to ship
plz let me know
07:57 PM IST Sowmiya: Thanks for waiting.
07:58 PM IST B M: ??
07:59 PM IST Sowmiya: I've checked that for you and see that the item was fulfilled by one of the seller and upon checking I can see that the details has been forwarded to the seller with the request to update the order shipment and confirmation, also I'm working on this for you and forwarding the details, you'll receive the confirmation with the order shipment details within 24 hours and also the order will get delivered to you on time on priority basis.
You'll receive the details within 24 hours without fail.
08:00 PM IST Sowmiya: Also the details of the email I'm forwarding will also be forwarded to you.
08:03 PM IST B M: like my other orders this order should not be cancelled i am serious ( 50 units of sandisk seller joy india cancelled ... aqua fresh pluto cancelled pricing error .. moto g turbo a Glitch cancelled )
08:04 PM IST B M: regarding this i have chat earlier 2
08:04 PM IST Sowmiya: Yes, please don't be worried, details has been already forwarded successfully, it'll not get cancelled, also I've forwarded the details successfully.
08:04 PM IST B M: chat script of that chat i am posting here
08:05 PM IST B M: Initial Question: seller reply on my question

09:04 AM IST Avinash Reddy(Amazon): Hello, my name is Avinash. I'll be glad to help you today.
09:05 AM IST B M: how i want to ship that no procedures given by amazon
09:06 AM IST B M: on 31st march i placced the order of eureka forbes auqa
yesterday and today i contacted seller regarding shipment
09:07 AM IST Avinash Reddy: I am really sorry for this.
09:08 AM IST B M: on that seller reply how i want to ship that no p... given by amazon
09:08 AM IST Avinash Reddy: Please do not worry.
I will help you with this.
Give me a minute while i look into this for you.
09:11 AM IST Avinash Reddy: Thank you for being online.
Please do not worry.
09:12 AM IST Avinash Reddy: Your order will be shipped by at the earliest and will be delivered to you between Thursday 7 April 2016 - Tuesday 12 April 2016 .
09:14 AM IST B M: Confirm plz my order will be shipped and not cancelled ...
09:14 AM IST Avinash Reddy: it will be shipped.
do not worry.
09:15 AM IST B M: ok
09:16 AM IST B M: plz confirm with the seller that soon he is going to ship the product
09:17 AM IST Avinash Reddy: Sure.
09:18 AM IST Avinash Reddy: I have contacted him from my end and he will email you the details shortly.
09:18 AM IST B M: my order should not get cancelled due to any reason the product should be delivered to me
09:19 AM IST Avinash Reddy: Ok.
09:20 AM IST B M: thank you for confirmation ending chat
08:06 PM IST B M: Thankyou Ending Chat


5th Case

ORDER #[protected]


Hello,
Here's a copy of the chat transcript you requested:

Initial Question: on site mentioned price was Rs. 249 and Sale Price was Rs.55 and in Image 6 CAN's were Shown Product description on site was not proper so can you describe now

10:42 PM IST Amazon: Hello, my name is Aashweth. I'll be glad to help you today.
10:42 PM IST B M: on site mentioned price was Rs. 249 and Sale Price was Rs.55 and in Image 6 CAN's were Shown Product description on site was not proper so can you describe now
10:43 PM IST B M: 24 Mantra Organic Orange Blast, 250ml
10:44 PM IST Amazon: Thank you for confirming this B, Please give me a minute or two so that I can check this for you.
10:48 PM IST Amazon: I am sorry that this product description was not accurate and there is not image of the product.

Please accept my sincere apologies in these regards.

May I please know what details are you interested in this product ?
10:49 PM IST B M: since the product is 77% off its a pack of 6 or just 1 for Rs. 249 and its sale price is Rs.55 (77% off)
10:51 PM IST Amazon: Thank you for confirming this.
10:52 PM IST Amazon: I have checked this information and would like to inform you that you will be getting one product for Rs.55
10:52 PM IST B M: huh ??
10:53 PM IST B M: and what is the mrp of the product ?
10:56 PM IST Amazon: Mrp of the product is Rs.249 Sir.
10:59 PM IST B M: how can it would be Rs. 249 for 1 can that too 250 ml can when i gone through reviews some says 6 cans and some says 1 can they have received ... in this case when i receive the CAN i will check the MRP 1st
11:00 PM IST B M: plz confirm again ...
11:01 PM IST Amazon: I am cheeking the same issue with my leadership team so that they can look into it.
11:04 PM IST Amazon: Thank you for staying connected B. I have checked with my leadership team and see that you will receive 6 of the cans.
11:05 PM IST B M: Thank you
11:06 PM IST Amazon: You are welcome :) Is there anything else that I may assist you with today?
11:07 PM IST B M: nothing else ending chat
Thank you.

I am chasing up for my refund since one month. 1st they said that seller will directly issue a cheque to my address once the seller received the returned items.
It's took more then 10 days to delivery at seller from the date of return pick . after some days I again contact Amazon customer support for the refund status. They answer me that seller is not replying their email for refund. After that they filed a claim after two and three reminder to seller. Again after someday I called Amazon Customer support for the status. They answered me that on 24th Seller released the cheque which will directly courier to my address within 7 to 9 days and they will share the courier tracking number shortly. And they close the claim. But no courier tracking number has been shared with me. I was waiting for cheque. Today I called Amazon Customer support again for tracking the cheque. They told me that Cheque is missed pleased and Amazon will reissue the cheque again. It will take again 7 to 9 business day.
I asked for the previous courier tracking number if they really despatch the cheque. They answered me that tracking number is not available.

I am really tired of calling Amazon Customer support again again. I feel really cheated and loose of time and money also. I am not expecting such kind of service from Amazon India.

Still waiting for my money back and waiting for a correct communication regarding the refund.

I bought a smartphone frm Amazon India which was delivered to me on 9th March The companies replacement policy is of only 10 days and now after 20 days the capacitive touch of the smartphone is not working fine and the phone heats as well every time...
Amazon denied the service but wants me to go to the service center which I know if I will go will take a month for them to resolve the issue.

Amazon are cheats...