Amazon India Complaints & Reviews

I ordered a lenovo Laptop through Amazone.in on 22/04/2016 & paid the amount of Rs:25, 999/- by creditcard. Till 04/05/2016 I didn't get the product. I contacted the customer care of Amazone.in many times. They are always telling with in 2 days product will delivered. It is almost 12 days gone. I am afraid they are cheating me. I request you to please do needfull

I would like to share my experience about Amazon. Have been an online buyer for few years. I have purchased small to large electronic goods from Amazon and had confidence in them. But my recent experience had been bitter which prompted me to cancel all open orders with Amazon. (1) Pathetic shipping process- no time commitment, respect for customer’s time, courier person fooling around. (2) Horrible customer service – (a) I am enquiring about a cashback with complete order details while customer service person is giving resolution for another order cancellation status. (b) They want me to provide bank statement to investigate whether I have received cashback or not but won’t provide the cashback amount and transaction reference# so I can check my account statement or call bank. (c) I am asking for an escalation contact and here is the response – “We can't escalate this issue to our billing team until unless you provide the bank statement. That's why we are asking you for bank statement. I apologize for the inconvenience caused. I request you to please provide us the bank statement. I'm sorry, but we can't offer any additional insight or action on this matter unless you provide us the bank statement”. So now this is a dead end with Amazon, no escalation point beyond regular customer service. (d) Estimated shipment was showing two weeks from order date, but when I wrote an email after a week they arranged shipment on the same day, who has the time to regularly check and follow up with customer service to get products delivered…btw it was a cooler which I needed urgently, two weeks for shipment???? I think this is 3/4 years back condition (e) I had cancelled order but refund was never initiated, almost 7K, I had to check, follow up after which Amazon initiated the refund process. Long story short, although Amazon is a big brand, you cannot blindly rely on them. You experience dealing with Amazon somewhere down the line will be frustrating. I have stopped buying from Amazon. In general shipping/receiving delivery is a pain for online orders especially if you are the only person to receive the delivery.

Order id ​​[protected].

This was supposed to be delivered on monday 2nd may 2016. I received confirmation of out for delivery on the same date through sms & email. With repeated calls to their customer service. They promised numerous times about delivery & apologies. This is high time now. This is the worst experience. I received parcels from ebay just yesterday. Which proves that my address & phone number is working. They are harnessing like this. I want strong action against this. Please do the needful.

I have ordered this product (Accu-Chek Active). Order #[protected]
Today my brother received the box. Unfortunately the product was not present in the box. It was empty. Only a manual was present inside the product cover.
The product cover was packed in the outer cartoon paper cover, but no product was present inside.

Requesting you to please look into the matter and do the needful. This type of negligence can not be expected from Amazon. Was getting shocked after experiencing such incident.

Dear sir
i order amazon.in order id is #[protected]. and tracking number is AW[protected]IN this item did not delivery.i payment through statebank of india net banking, this item go back amazon 22.4.2016 but do not refund my balance why, , i contact amazon.in customer around 14 days do not solve my problem please help him now as soon as possible

I had purchased a mobile phone (One plus X) of price rupees 14999.00 from Amazon India on 29/03/2016. My order number was[protected]. The phone was not working properly, so I requested for the replacement. I returned the product, and they sent me new mobile again on 17/04/2016. I found same issues with the new mobile as well. So finally, I requested for the return of product on 18/04/2016,
I sent back that mobile to amazon on 19/04/2016. They received their mobile back, but didn’t transferred the money to my account. I have not received my money back till now. I called customer cares representative more than 10 times, and every time they are requesting for the new information’s and telling that money has been transferred to my account. Consumer care representative misbehaved with me as well. I received a mail from amazon stating that money is transferred successfully on 25 April, 2016 with an authorization code for sale transaction IG0BSNKBX1. Today I went to my bank branch, and they informed me that no money has been transferred to my account. I request you to please help me to get my money back.
Sonal Singh Tiwari
House No. 3308, Ward Number 4
Kahiri, Near Augurah Ashram, Padra
REWA, MADHYA PRADESH 486001

I have bought the product on 21.04.16 and paid through State bank of India internet banking. Later, I cancelled my order and I got an email from amazon stating that a refund was initiated on 25.04.16. It was also mentioned that the refund amount will be credited on my bank account within 5 days from 25.04.16. They also provided me with an reference number(IG0BVYZZE7) for the refund.

Till date(03.05.16) I haven't received any refund from their side. Contacted them a lot of times through phone calls and emails but the only reply I got was wait for some more days and contact your bank's customer care and launch a "dispute" as the transaction never processed.

Contacted my bank's customer care and launched a complain with the Reference Number(IG0BVYZZE7) that they have given me. Got a reply from bank's customer care that the Reference Number that I have given them was the Reference Number that was generated from my side(customer) when I paid for the product online, and not from the sellers(amazon) side for the refund. Later I checked with my bank statement and found that the Reference Number(IG0BVYZZE7) was generated when I paid for the product online.

When I asked the seller(amazon) for the Reference Number for the transaction of the refund, they are saying that IG0BVYZZE7 is the Reference Number generated for the refund processed.

I place one order on amazon its philips dsp home theater. But everyday amazon arrange a re pick up for me but all the they failed and its an prepaid order. They giving me different reason. Even there courier people promise me to come and they haven't visit my place or else they update the company that customer not picking up the call. I must say amazon deliver the pathetic services. I never preferred amazon for my shopping.

Date: 02/05/2016

I ordered two phones. They said it'll be delivered today, i received an sms stating ÿour order is arriving today". Called them thrice to verify if the phones would be delivered today, and it was assured that they will be before 8pm. But their 8pm never came. We all know how essential a commodity mobile phone is. This behaviour of amazon india lands me here.

The order id:[protected].

Kind regards,
Harshita.

Hi, i've been cheated and harassed by amazon people. I had worst customer experience with amazon. These people are doing fraud with customer. Let me brief my story.

I have placed an order for iphone 6s worth 42000 on 6th april. It was supposed to be delivered by next day but nothing has been received so far. Its almost a month and i have neither received my product nor refund. According to amazon, my shipment has been delivered and tracking details also been updated. It has been received by an unknown person (Sameer). I can't trace any such person staying here at my neighbor location. I was at office and my premises was closed when it was delivered. Immediately reported amazon and requested to send courier guy to identify that person. Nobody has visited my place and i am getting only one reply "the order has been completed from our end". Can you imagine such unprofessional response from an international brand ! How could they deliver an expensive product to third person without intimating customer ! Since then, i've called many times to their so called "friendly customer care" and talked with multiple agent as well as supervisors from amazon leadership team. Most of the supervisors made fake promise and asked me to wait for 2 working days and if you will not receive your order then refund/replacement will be initiated. After 2 days, i got an email with same response "the order has been completed from our end". Oh god, this illiterate people even don't understand the meaning of delivered/complete order. As per them, the order completion means throw customer packet anywhere and update the system as "delivered". If its completed then why didn't i receive my order yet! This is what they call safe and legitimate delivery. Now, i am tired of calling and drafting email. This kind of after sale service was never expected from amazon. The most shocking moment was when i asked for pod (Proof of delivery) and courier direct contact number from one of the supervisor, he said "we can't provide it "!!! Well, this is how amazon making revenue and advertise as "most trustful brand". I am not a millionaire and 42000 is a very big money for me.

Now, i've decided to proceed in legal way. I will highlight this to e-commerce ombudsman for consumer disputes. For legal proceedings, i've asked for pod ( proof of delivery), order invoice and details of courier company but they have not given any information except the invoice. This is extremely frustrating for me.

Order number[protected]
Name - sharique anwar
Contact - [protected]
Email - [protected]@hotmail.com

Seeking suggestion to save my money and time.

Auch new/funy cute cartoon animal style soft floating squeaky rubber bath toys for baby/toddler/kid/child, random pattern, pack of 8

This is the product i ordered from amazon and this is completely fraud item they sent to me, i requested for refund on 15th april'16 but no pickup happened by amazon till 22nd april, then again i requested for return and hence product is picked up on 23rd april'16 but till date no refund has been processed, i talked to almost 10 executives of amazon, they all given me fake information and not solving the issue.

My information is
Name name - gaurav tomar,
Mail id - [protected]@yahoo.Co.In
My no - [protected]
Alternate no - [protected]

I had referred my friends and relatives through Amazon India refer and earn policy.

My email id : bhattacharyya.[protected]@gmail.com

What is observed that amazon india, in its sole discretion, choose whom they want to give the referral gift inspite of the fact that their terms and conditions are met exactly in the same way for all cases.
I have enough evidence to prove this and want to challenge the way amazon india is doing fraud business to attract consumers and climbing to the second spot as a e-commerce player in India. Indian consumers must be made aware that Amazon India is not the Amazon.com that we all know & that in India they can cheat you asI have been cheated.
So be careful, you may not be the victim yet but you can always be the next. In a fraud business anyone and everyone is a potential sufferer, choose wisely before you make you next online purchase.

I am Dhawal Marghade from Raipur ordered lenovo vibe P1 Flip Cover mercury case (Blue) worth Rs.220/-(including Delivery Charges Rs.50/-) on 22nd april and it was stated that it will reach by 30th april but it is still not reached to me.
tracing it i found it reached in raipur warehouse on 28th april but still not delivered to me.
my order no.[protected]

I ordered a Caprese Women's Alice Tote Bag from seller "buyingideaz" on 27th April 2016. I was supposed to get my order delivered today. But around 12 o clock I got a message that the parcel was returned/cancelled.I immediately dialed the customer care helpline where I was told that within 10 minutes the order was already sent back. How is that possible? Such unethical behavior is extremely unacceptable.

Amazon Order Number :[protected] for AC order placed on 20th apr-2016 order Totale Rs.24.490.00
Amazon Order Number :[protected] for Moto G3 Phone. order date 24th apr. 2016

Such a pathetic service from Amazon. It's being 8 days am keep complaining.

You people are seriously irritating me. I want some one to take this ac.. I have cancelled order last week still no buddy responses. Bloody courier service. No buddy called me and am getting message like my product is not ready what the hell I did not even open that box and no one come up yet
Today I got a call from courier guy saying that he would be here in next 45 minutes. I called him in next 50 minute
He said that he is some where. He called me when he came near my home
. bloody lie to me. he didn't called me either.. When I told him I am waiting for him then he said that he will come when ever he find time for this. Am I bloody his servant or what to wait for him.. I do work on night shift. Because of you I couldn't have proper sleep since last week and you people are keep irritating me..

If this issue won't solved with on 24 hr then I will go to consumer COURT. Sue against your service..

You people are mentally touching me.
Did not provide me proper services. No response from AMAZON care center and courier service.Not even proper services.

All I want to transfer money to my account only not gift car not even single penny. I have seen Rs.100 Transfer to AMAZON GIFT CARD. I DO NOT WANT TO ANY KIND OF BUSINESS WITH YOU. Kindly Transfer money to my Account Only Bank Account. Understand.

Cancel all my order and take this bloody AC. Box from my home. I did not even open this box.

AM VERY SERIOUS ABOUT THIS I DO NOT WANT TO DO ANY KIND OF BUSINESS WITH. TOTALLY HOPELESS SERVICE FROM YOU SO PATHETIC. IF YOU DO NOT SOLVE MY PROBLEM WITH IN 24/HR THEN I WILL GO TO Consumer COURT AND share my all call record and email record with media as well. That how AMAZON SERVICES IS AND frustrating ME. SINCE WEEK

I DO NOT WANT YOU TO JUST SAY SORRY.. I HATE PEOPLE WHO JUST SAYS SORRY..

YOU KNOW WHAT'S SORRY MEANS. MAKE SURE YOU SOLVE MY PROBLEM AND RESPONSE ME ASAP.


HAJI

I have order #[protected] and i thought that it has two detachable antennas as it describe on the page, but that model product doesn't have two detachable antennas. The antennas are fixed. I thought if the antennas are removable then i can add the more number of dbi antennas to that router. I ask them to replace my router with another model which has removable antennas router. But they said they can't replace this model with another model. This is cheating with the customers on amazon.In and it has add with a slogan appni dukan, this one has to change as fraud ki dukan this is the chart: hello asiya, my name is vijay. I'll be happy to help you.
09:32 am ist asiya begum: can you check my last chat with amazon
09:33 am ist amazon: i will surely help with the same in the best possible way.
Please allow me a moment in this regard.
09:34 am ist asiya begum: ok
09:36 am ist amazon: thank you for your patience.
As i checked, you have contacted the regarding the product " asus rt-n 12+ (New) wireless n300 3-in-1 router/ap/range extender for large environment"?
It is not same as shown in the picture right.
09:38 am ist asiya begum: yes it is not the same as describe in the details of the product on that page. It says it has two detachable antennas but the antennas are not detachable. I want a detachable antenna router in replacement.
09:39 am ist amazon: alright
Please do not worry.
Let me create a replacement for the order.
Please be assured, you will get the product same as it is described on our site.
09:40 am ist asiya begum: what happen if that one also a no detachable antenna router
09:40 am ist amazon: further, the issue has already been escalated to the team concerned at the fulfillment center by mr. Rajesh.
09:41 am ist amazon: so the team would be checked the things properly and you would get correct one.
*have
09:42 am ist asiya begum: please first conform the router which you replace, it has detachable antennas
09:42 am ist amazon: yes, the product has two detachable 5dbi antennas
09:45 am ist asiya begum: when you the yes my heart feels full of joy but if it came with non detachable antenna then what. I am saying this because i email to the seller also but he had not reply and i got a "rate and review purchases" email.
09:46 am ist amazon: yes, i can understand your situation due to this issue but assured, it will be delivered as same as the features are updated on our site.
09:48 am ist amazon: since it was different from what was mentioned that is why we have escalated the issue to the team concerned at the fulfillment center to check manually whether the stock is updated incorrectly or any issue with that.
So the team would have checked the issue manually and ensure that you will get correct product as per described features.
09:49 am ist amazon: i will recommend you go ahead with replacement with full confidence.
09:50 am ist asiya begum: then its just great please replace my product as described on that sit page
09:50 am ist amazon: sure, please be online while i am creating a replacement.
09:51 am ist asiya begum: ok

I had ordered the book on 24th april 2016. It was to be reached by 27th april 2016. I waited till then but it did not arrive . I called the customer care number of amazon and complained for the same to a representative . He then said the it will definitely reach by the next day, that was, 28th april, 206 but it didn't reach then also . Then again i called the customer care number of amazon.com talked to their representative and she said that it will reach by 24 to 48 hours but it didn't reach again. Then on the next day that is 29th april i called them again talked to their representative and got the same response .On 30th april also the order didn't reach to me . Today also the order did not reach and finally he said that you can cancel your order and order new one on a fast delivery option but it was not available and i am being fooled by this company from 4-5 days but the order is not reaching to me and my exam is already approaching. I want some serious measures to be taken against such company.

It was in on the 8th of December that I decided to but two gift cards for my team members who got married.(Cant regret enough that I chose Amazon out of plentiful options available!!) While one of them was able to successfully redeem it. My other team mate (Ğopesh Gopalakrishnan) could not after coming back from his leave.
Then began our endless chase with your "customer care" people.
We were enlightened that the gift card was consumed by a fake person mike pete or something. I was assured that it would be resolved in the next 48 hours. (some guy called naveen g).
Next I was told that my team mate will receive the gift card in the next 7 working days.
We waited patiently for the next 10 days. There was no call or update from amazon.Then on calling the amazon customer care service and re-explaining the entire scenario to a person called Tanvir, the issue was re-logged/opened (There was no track of my earlier complain).
Again the cycle of 48 hours, 1 week etc. No update or call from Amazon. Again I had to call Amazon around 2nd of Feb (I have lost track of dates as I had to call you all almost every 2 days), explain the entire scenario. This time I was told that there is a separate team for gift cards and is looking into the issue.(From 15 days and with no resolution?)
Frustrated and helpless with the team I asked them to refund my gift card amount(worth 1500 rs) as I didn't see this getting resolved. Also, you can imagine how embarrassing it is. This was a gift card for somebody.
Well, anyway I was assured that it will be done in the next 24 hours. It has been more than 10 days to this conversation. Neither is the money refunded nor the issue resolved!! I have had multiple cycles of following up with your "customer care" team but all in vain.
Please note, all the customer care people assured me that they are personally following up with the issue and will update me ASAP. Some of them assured me that they will call me in the next 2 hours.

I have been following with Amazon from last 4 months but issues has not been resolved. This is clear cheating by Amazon India

I had purchased a pair of shoes through Amazon India. As the size did not fit me, I had returned the shoe and asked for a refund. I received an e-mail dated 24/12/2015, stating that the refund for amount INR 2959/- had been initiated and that a cheque had been dispatched to my address. I never received any cheque from Amazon and despite calling up the customer care multiple times, all I have got is false reassurances about me getting my money back.

Kindly help recover my money back from Amazon India.

I have purchased luxury metal bumper 02 March 16 from Amazon which was displayed on different I have something different I return it back to Amazon, as per there statement my money will refunded by with in 5-7 working days till now I haven't received my money back of 499/- my purchase order no[protected], it's fraud i will file a case against Amazon.