Amazon India Complaints & Reviews

My phone have not completed a year and is not working. I have cooperated with the company but e1 aftr surrendering my phone for 20daya for repair have shown the same problem the minute I had switched on the phone and the gallery person is proof regardinh my phones condition. Before I move forward legally I expect atleast amazon to solve the matter. I am a working lady and is desperately in the need of a mobile phone.

This is to bring in notice that Amazon has delivered me a Russian IMEI Mobile Google Nexus 5 D821 Phone with IMEI = [protected]

This product has stopped working and Handset is dead, Amazon Vendor - OTS e - Solutions Pvt Ltd has cheated me by selling me Russian handset which has no Warrant in India.

I need my Complete refund of my amount or send me a New handset with Indian warranty.

I also want Amamzon to take action against the vendor and Blacklist it from the website.

Need solution ASAP or else i would move to Consumer court now and will take action against amazon.

Order#[protected] came broken and damaged, secondly the gati kwe did not deliver the item on time rather signed a fake signature and uploaded pod with fake signature to show item delivered. Next day the item was delivered broken. When the item was crossed the delivery time limit a-z full claimrefund was lodged. Thereafter seller spoke lie that the delay is due to holi festival, intact the order was sent much after holi. The arrived with broken fan blades, grill and pump housing of sameer appliances desert cooler. The shipping partner of amazon.In i.E gati kwe signed a forged signature of consignee and uploaded the pod in the gati website as proof of delivery, whereas the item was delivered next in broken condition. A return claim was lodged, now amazon wants us to pay the shipping cost. Why was the initial claim of full refund pending when the item did not arrive within the time period. I seek full refund.

Hi, i ordered an item after 2 days i received a message from amazone that my order is dispatched and in 2nd of april delivery boy called me but i was not available at that place because he called me after he reached the destination, and i was in nearby sector at that time and he told me that he will deliver the package after half an hour at your updated address, i waited for few hours and i tried his number but he was not picking my phone, after too many attempts he picked up my call and the package will be delivered on sunday, on sunday i waited till evening and then i called the number that was mentioned in the message, the guy who picked up the phone said your package is sent back.
This all kind of harassment of customer happened to day. I hope you will take appropriate action against this
Thanks
Sahil

Order #[protected]
Seven months passed, cash back not recd from amazon

Sir/madam,
I have received the below mentioned mail from ms zia, amazon who has assured that i will get cash back for this order.I had previous interaction with ms meghna, mr chaitanya who has also assured i will get cash back.I had sent my
Hdfc bank statement also sent to amazon.Seven months passed, cash back not recd from amazon
Please expedite
Thanx
Agrita khattar
[protected]
[protected]

My previous mail to amazon
*original message*
​sir/madam,
I had a talk with your executive ms meghna ​at your no.[protected],
Wherein she told me that cashback of 10% will be credited to my account of
Hdfc within 2-4 working days regarding above order.
Please ensure that cashback 10% is credited to my hdfc a/c given to you at
The time of placement of order, within 2-4 working days as promised by your
Executive ms. Meghna.
Thanking you
Regards
Agrita khattar

It was ordered on 24th march 2016 and yet not been delivered. On enquqry they say that it came on 30th march and returned. we were not informed that they were coming. we have informed customer care 5-6 times and they are saying that it will come 'today or tomorrow' and today we rang up and they say it will come after 2 days. Local courier does not respond to our calls.
They should give us information before coming as its not possible to remain confined to the house all the time waiting for the courier.

Dear Team,

I am lodging a formal complaint against this seller and you. Seller for delivering fake product which has caused severe damage to my hair... And you for allowing such cheaters to become your affiliate and sellers. I need resolution within next 24 hrs or else I m taking this further.

Order date

28-Mar-16

Order #

[protected]

Order total

1, 380.00 (2 items)

Dear Sir/madam

This is an reference to my one plus x phone which i bought it from Amazon on 24/11/2015 for RS 16999.
I was informed from Amazon customer service department that this phone has tempered glass which will protect my phone display to break down.
Unfortunately, my phone falls down and the screen has got some scratches at the top and when i visited to the service center they informed me it has no tempered glass thanks why the it effects the original scree and for the wrong information given to you from Amazon you need to contact them and they will help you for the same, i called in many times and i spoke to 5 different people including 2 managers but getting different different information from every other person which is really frustrating.
so, as its there department people fault who gave me wrong information so i am not suppose to suffer for this after being a customer with Amazon for so long.
I look forward to your reply and a resolution to my problem. Please contact me at [protected]

Sincerely,
Kanchan Sharma

I ha bought my redmi 2 prime on 16 feb 16. As one month had past nowi can't refund my item. My product is giving me very bad experience. It is heating too much and display light is fluctuating continuously. Now i can't replace it as it overs d one month return policy...

Its not apni dukan ... Its just ... I can't write bad words... But its lesson for me... I will never buy a single item from amazon.

I hate this... Apni dukan.

I recently purchased a moto g turbo (White) phone from amazon.In website in a very good deal. The actual price of that phone is rs 12499 but after using a promo code the price of this product reduce to rs 4999.Before placing my order i go through the seller profile of "cloudtail" which i found very satisfactory and it's a trusted seller of amazon so i purchased it through my credit card and after placing the order i got an amazon order number:[protected] and amount of rs 4999 had been deduct from my credit card.
Next day i got a mail from amazon email id ([protected]@amazon.In) that my order got cancelled. They gave me the reason "we regret to inform you that your order for moto g turbo was processed at a discounted price due to a technical issue. As a result, the order will be automatically cancelled."
We buy stuffs from amazon because of the trust they carry, but what they did for creating publicity of "moto g on amazon" advertisements is not at all tolerable. I request you to take an action against them, i don’t want refund, i just want my phone & compensation for cheating me. I'm having all proofs as screenshots
Thanks

I had placed an order from amazon.In (Online shopping website) on 27th march, 2016 .I ordered "moto g turbo (White)" mobile. I had successfully ordered the mobile with order id: "order #[protected]" and received a confirmation mail from amazon. The mobile costing rs.12499/- but after applying promo code which cost rs.7500/-, only rs. 4999/- was payable on the phone.
Later on, i received a message from them stating that my order has been canceled without stating any reason. After then they refused to take the order.

I purchased a Vatsla Women's Black Embroderied Border Work and pallu with Heavy Embroderied Blouse piece (blue Black Color vof-136) from amazon.In.Its defective item called to amazon customer care several times but always told me "sir tomorrow we will replace the product but still i haven't got any response from amazon.

Order Number:[protected]
Order Placed: 16 Feb 2016
Order Total: Rs.879.00

my mobile no. [protected]
Name shahid alam
email id [protected]@mexexhibits.com

Dear amazon, i have ordered asus zenfone max zc550kl(16gb, black)mobile phone about 8days back that is on[protected] to the address m.N.Bhaskara rao, andhrabank, narayankhed, medal district, telangana, india.And the provided expected delivery date by you is 1st april 2016 .Still this date that is 2nd of april i didn't receive my order and at least didn't receive a message to my number this is very insane.I want to know the status of my order .My order number is[protected]

It's been 2 weeks since i placed an order for a tv with amazon for which i gave a wrong delivery address. Iorder id:[protected] i was told that delivery address can be changed only within cities and i have to place a new order for a different delivery address. My previous order could not be cancelled as the process for shipping had started(Within couple of hrs from my order). The customer service guy assured that he will intercept it during courier dispatch and stop delivery. He assured me that he already did that. Very courteous guy you see. But still the courier guy called again (4 days from my order)and my second chat with another guy confirmed it was taken care and said that it will be sent back to the seller and once it reaches the fulfillment centre, my refund will be processed. 10 days gone and no idea what's happened. I chat again today and i am told i will get a response without fail within 24 hrs. Unsure and have lost faith. Lot of money is locked with them. Those guys are courteous, but cannot solve customer problems quickly. Wondering what action to take next!!!

Respected sir...
I booked moto g turbo dated 27 march in 4999/- rs witjh mentioning promo code & received confirmation mail of the same from amazon india.
But
after 3 days amazon cancelled order by reasoning technical issue through mail.
Order no:[protected]

attached screen shot of mail for more information.
Do needfully to solve th same to make that deal possible.
Thanks.

Sir, i have ordered a Moto G Turbo (white) from amazon.in on discounted price on sunday, March 27, 2016. The order was placed successfully. I have attached some images which proves that the order was successfully placed but after some hours i got a mail from amazon.in that my order has been cancelled.The reason which they gave to cancel the order is that there is some technical issues with their site due to which it was showing at discounted price. They are not delivering their service properly and they are clearly playing with customer emotions.I just want to get the phone at the same price on which i placed my order.Please look into this matter and solve it as soon as possible.Thankyou

Hi team,

I order westido 5 seater sofa set on march 27th 2016 worth 24 k, today got a call from blue dart that is 1st april 2016, we got the product but sue to insufficient space at home asked blue dart team to take the product back, as it wasn't fitting in the stairs sue to narrow space.. I reported with the concerned team about the issue.. I made payment through credit card

Order #[protected]
I got a call back from supplier stating that they will have to deduct courier charges rs 6000... Which is really not fair i feel.. Even spoke to executives even they had the same ans.. Why do we have to pay so much when we haven't used it.. Due to lack of space we returned it

I was very happy amazon customer.. I need a solution for this asap

Why do you fool customer by easy return policy..

I order a mobile moto g turbo on amazon india. I applied a coupon of discount worth rs 7500 on that product. And the coupon was sucessfully applied and the order was also sucessfully placed. But after some time when i opened my order section in amazon to check that whether my order js dispatched or not then i saw that there was not order of my moto g turbo in my order section. I feeled vry socked about that. Then i contacted amazon customer care then they told me that that was a pricd error and the order was canceled by system. But this is fully fraud by amazon. I want my moto G turbo mobile to be successfully delievered. My regisstered email is is pankaj.[protected]@gmail.com on amazon and registered mobile number is [protected].

I purchased a mobile lenovo vibe k4 note (Black, 16gb) from amazon.In.Its not working properly, i called to amazon customer care several times but always told me "sir tomorrow we will replace the product but still i haven't got any response from amazon.

Please suggest.
Product details:-
Lenovo vibe k4 note (Black, 16gb)
Serial number: imei - [protected]
Order placed: 21 march 2016

Worst service provided by a worst dealer "amazon india".Had ordered a edifice casio watch worth rs.6000.On delivery received a stone wrapped in a box of edifice.Fooling people on the name of brand, worst experience ever happened till that, worst service provided by "amazon india".Awaiting for the return of this stone, awaiting for the return of this stone with refund of the entire amount as soon as possible.