Amazon India Complaints & Reviews

I have order Haier washing machine on 26th July and paid 50rs extra as part of same day delivery to get it delivered on 27th July. In Amazon app it’s showing delivered but it was not delivered and I got the product on 28th July. I have contacted customer support team
Dimple from there confirmed that once you get the product delivered than we will refund the 50rs amount. But now after 5days also they are not returning the amount.
It’s a fake charges case against Amazon. It should be taken seriously and a strict action is needed.

Attaching the chat image also.

Return pick-up was scheduled for: Wednesday, 1 Aug, 2022, 07:00 - 19:00 The carrier for this pick-up did not contacted me & updated the status as return pick up verification failed . Please arrange ti reschedule for return pickup & refund my money.

Dear Sir/Madam,

I ordered an inverter from the Amazon website with one-day delivery on 13th July 2022 but the seller failed to deliver the product even after three days then I canceled the order due to some urgency and requested a refund on 16th of July 2022.

Irrespective of multiple remainders to Amazon which were on 21st, 27th July, and 1st of August, they have not refunded my amount yet. I ordered the product using my credit card and now I have to pay the credit card bill which is 24000/-.

When I contacted them they always committed and sent a mail stating that the amount will be credited in 3 business days but all are fake commitments from Amazon without taking any action. Today is 3rd August and still, they updated in the portal as the product is returning to the seller. The same update from Amazon even after 18 days of cancellation.

I request you to take strict action on Amazon and help me with this, please.

The Amazon order ID is[protected].
Name: Ashok Kumar Sunkara.

Amazon pay later money got deducted but not indicating in app

I have booked a book named Toli Bharateeyulu a week ago under COD. On 01/08/2022 I saw 9 missed calls from phone number +[protected] in my mobile number. I contacted the same number. The person on the other end told that my house was locked when he came to deliver my booked item. Actually we were very much available at home. When I asked him to come back and deliver the book, he said that he had already left and very far from my place. Then I asked him to come next day and deliver the item. He said ok. After a while I received a call from the same number and the person who called asked whether my item was delivered? I said no and iterated the previous conversation between me and the first caller. Then he said that the delivery has to be rescheduled in their system. He asked to tell the OTP sent to my number. I did the same. After a while he said that there is some glitch and he is not able to reschedule my delivery. Then he asked me to PhonePe the amount of ₹243/- to his mobile number, so that the delivery transaction will be completed and my item will be delivered to me the next day. He made a missed call to my number. I could find his name through True Caller as Mr S S Gowda. I have sent ₹243/- as he asked and waited for two days since then. The item (book) not delivered to me until now. 2.30 pm of 03rd August 2022.

Please resolve my case.

We placed the order of 24th JUL and waited for a week to get delivery.
Order#[protected]
Amazon delivery person came for delivery on 30th Jul, but he couldn't wait to verify exchange mobile phone. He promised to come back after some time but never returned. We called him up, but he said too many deliveries and won’t be able to come back. He promised to come next day but he didn't appear. He assured us to have shipment delivered through other delivery person however he also didn't come. We called up Amazon customer care on 2nd AUG and Amazon promised to deliver on same day before 9PM. However, Amazon defaulted on deliver promise and we got message saying refund issued. Amazon didn't even call us to check delivery status and without our consent order was cancelled. This is the first time we have seen such a pathetic service from company like Amazon. We called up customer again on 3rd AUG to seek product delivery but no luck! Customer service agents and escalation manager kept on apologizing, but they didn't have right reason to explain why order was cancelled and product wasn't delivered to customer. We could see Amazon misguided us with respect to delivery status and didn't take our consent before cancelling the order. We would have been happy if Amazon could have shipped the product again at same cost. Amazon needs to improve customer satisfaction and should work on understanding customer pain points. We are comping to this forum hoping there is an improvement from Amazon and other customer doesn’t suffer like us.

Hi, i ordered SanDisk 128 GB memory card from Amazon India ( www.amazon.in ) . They sent me a 4 gb Kingston memory card . So I returned the item . The returned item reached to the seller . Now they are saying that they can't refund my money . I returned the wrong product and also they have my money .
Item name - SanDisk 128GB memory card
Website - www.amazon.in
Price - Rs 950 . Total including all charges 1125 Rs .
Order I'd[protected]
Ordered date - 22 July 2022
Order delivered date - 27 July 2022
Wrong product returned date - 29 July 2022

I hope I will get my refund back .

Payment made - Rs 45, 690
Date of order - 24th July
Registered phone number - [protected]
original delivery was supposed to happen by 26th July, not received the product yet(3rd august). No update on delivery tracking from amazon or their delivery partners. Since I did not get the delivery on Tuesday 26th July I had requested the delivery to be re-sceduled to 30th July 2022. Since 30th July Amazon has been pushing the delivery date by a day everyday. On 2nd August I was assured of the delivery by 3rd August(today) yet I have not received any update on tracking or delivery. I am attaching a screenshot of my chat with where the executive assured me of delivery by today. Today since I did not receive any updates I connected with them again, thats when they said now wait till 5th August so I requested for cancelation of order but their customer care team are not doing that and saying that wait for an update till 5th August. Since 30th July they are just telling me to wait for an update every day.

I want my money back

I purchased gold coins from amazon website on 20th july on amazon early prime deals
Following are the offers which it gave:
1) 10% discount for SBI credit card upto 1250 for Non-EMI transactions with minimum purchase value of 5000
2) 10% discount for SBI credit card upto 1500 for EMI transactions with minimum purchase value of 5000
3) 10% discount for ICICI credit card upto 1250 for Non-EMI transactions with minimum purchase value of 5000
4) 10% discount for ICICI credit card upto 1500 for EMI transactions with minimum purchase value of 5000
5) 10% discount for ICICI debit card upto 500 for Non-EMI transactions with minimum purchase value of 5000
6) 10% discount for ICICI debit card upto 1000 for EMI transactions with minimum purchase value of 5000
7) 10% discount for ICICI amazon pay credit card with 5% instant discount and other 5% as amazon pay rewards with minimum purchase value of 5000

I purchased 3 orders for ICICI amazon pay credit card offer with below order numbers:
Order id :[protected]
Order id :[protected]
Order id :[protected]

I got instant bank discount of 5% at the time of purchasing. But by the end of month, I didn't get any cashback. I called to amazon customer care
on 29th July. They mentioned that they will get the issue resolved by 3 to 4 business days and will do the follow up. Since I didnt hear from them
and issue not resolved, I called them again on 3rg August 2022. But they are saying I am not eligible for cashback and providing the general
guidelines. When I asked them to give the guidelines from 20th july, they are asking me the proof of the offer which I dont have. they said
I have to prove that the offer is there. I said, I dont have it and replied that I clearly remember the offer and asked them to provide offer
details of that particular day which they are responding with the same general guidelines.

I mentioned to them that even i if I am mistaken, they should give me the guidelines of that particular order day to prove me wrong. They didnt
respond for that query and responding with the same general guidelines

My question is that if the offer is not elligible for gold then why they mentioned that on gold product page?
As of my knowledge, I remember seeing the offer eligible for gold. I went to that product in the first place by seeing 10% discount.
Please do the needful

Attaching order details and mails from Amazon

Also the link for general guidelines
https://www.amazon.in/gp/help/customer/display.html?ref_=help_search_1-3&nodeId=...⇄

More than 3 days have passed and I have not received my refund for rs 1423 despite cancelling my order within a few hours.
The order was:
Bigmuscles Nutrition Citrulline Malate [50 Servings, Blueberry] | 2000 mg | Pre Workout | Enhance Muscle Pumps | Improve Muscle Vascularity | Nitric O

Bigmuscles Nutrition Freak Pre-Workout Tropical Cyclone [30 Servings, 180g]

Order no. #[protected]
Please do the needful as soon as possible

I talked to amazon customer service they said we have initiated refund and gave me a reference id and said now we can’t do anything contact to your bank. When i reach bank they said we also can’t do anything contact amazon

Order#[protected]

Return Pickup was scheduled for 29th July 2022, But the carrier for this pick-up did not contact me & updated the status as return pick-up verification failed

So I rescheduled the return pick up on 2nd Aug 2022 again, but this time as well the carrier for this pick-up did not contact me & updated the status as return pick up verification failed.

so Please arrange it reschedule...

Amazon service is absolutely useless. Such Qt doesn't have the guts to talk. Just keep putting the customer in.

My order numbers from Amazon fresh never delivered but shows as delivered. These are fresh orders and essentials.
[protected] ordered on 24th July 2022.
[protected] placed on 24th July 2022.

Amazon is not bothered about inconvenience customer facing and they are not delivering items after many follow ups instead customer care is disconnecting calls.

Ordered on 6 May 2022
Order#[protected]
Grand Total: 461.70

Order is still not delivered and even after contacting Customer Support many times, there is no update on the refund status.

Even tried to cancel the order, but in vain. My money is stuck since ages. No compensation from Amazon.

Product details :
Order id:[protected]
Oder date: 03rd July 2022
Order total: Rs.3490/-
Payment: Online prepaid
Shipping Address: krishna daksh 44/1013 bidha nagar, shahganj road, bodla, Agra, Uttar Pradesh-282010 (India)

I had received product on 5th July 2022 and requested for return on 6th July 2022 and their pickup boy picked the product on 7th July 2022 nearby 11:00 Am. Now I waited for 3-5 days for return and refund updation, but there was no update from their end. Then II requested to update refund status on 9th July 2022 and they respond me wait for 3-5 days for updation. Thereafter, no status updated and first time they Lodged the complaint on request through their ticket system for raise investigation on 16th July 2022. But, still now no updation from their end evenafter I lodged complaint many times and they replied for 3-5 days again and again.
No step taken by their end till now for this issue.
I want to my refund within stipulated time otherwise next further step will be taken against this issue.

I created a return request for my order#[protected] and Amazon executive visited my house and picked up the order on 31st July 2022 at 11am, he verified the price tag, etc and confirmed everything is in original condition and told me i will get refund soon but later in evening he updated a fake remark that "" return is cancelled since price tag is missing "", i immediately Contacted Amazon customer service but till now i didn't received any proper response yet.
I have the images of jeans which i returned and in those images you can clearly see that PRICE TAG, etc everything is available in original condition, i took the images when i was creating the return request.
You can clearly figure out that Amazon executive is trying to do the fraud and wants to keep the jeans himself so i request you please complete the return request and provide me the refund and also take strict action against that fraud Amazon executive.

I have ordered OnePlus Nord buds from Amazon and it arrived on 25th of July, then i rescheduled the date of delivery to 30th July just before the delivery boy arrived at my location. Delivery boy started misbehaving and using abusive words to my brother regarding my rescheduling. And then the Delivery boy didn't give my product on 30th July and he cancelled it on himself. I complained this to customer care but they didn't take it seriously and gave me an unusual reason for the cancellation of my product...

My complain number is.[protected] I have done one transaction but my money is Debit but my transaction is not successful done please refund my money I am very poor person I request to you please solve my problem

Order id[protected]
Item already returns but not given refund