Amazon India Complaints & Reviews

The product amazfit t rex 2 smartwatch was purchased from amazon app on 2nd July. Order was delivered on 8th July, it was found to be defective and after investigation from amazon team they agreed for return and refund. After the delivery agent appointed by amazon picked up the item and verified it also.. Even after 10 days I didn't get refund upon continuous follow up on 26th July they are stating item returned is incorrect. And shocking thing is they do not have any proof on the same and they are not ready to share any investigation report or even a photo of item they received. Simply denying based on no proof whereas I have proof of successful pickup from their delivery agent.
My order ID is[protected]

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Address: 4231, ATS TOURMALINE, Sector 109 Gurgaon

On 25.7.22, I had added to my cart LG OLED 48 inches A1 series at a price of Rs.64990/-. After sometime I noticed the item disappeared from my cart. On again approaching site to add the price shot up to Rs.79990/-. I spoke/chatted with customer care and on reviewing my history, the was showing in my cart at Rs.64990/-. As the no cost EMI was not showing, I approached the customer care again in the morning around 7 a.m. of today (26.7.22). Gentlemen by the name of Daniel A was very cooperative and was very helpful. He looked into the issue and suggested that this issue would be resolved by technical team and that I would receive an email by 6 p.m. On not receiving the mail I contacted customer service at around 6.50 p.m. and spoke to Lady who asked me to sign out and sign in again. I told her the price has increased and I will not get it at Rs.64990/-. She said nothing will happen to the price of Rs.64990/- as she can see the same at her end. After that she could not understand what happened and handed over to her senior Mr.Jagan Nath, who outrightly refused to help me and said I could buy only at Rs 79990/- the present price. Please resolve the issue so that I am dealt in a fair manner and given the product at Rs.64990/-. Because there was technical issue at your end. Please go through the whole event and do the needful.
PLEASE RESOLVE THE MATTER AND GIVE ME A FAIR AND JUSTIFIABLE TREATMENT.
Thanks.
Jasvinder Singh Mehta.
Mobile no. [protected].
Note: I am a prime member.

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Recently I order one item from Amazon.in. When I opened it I could not find invoice inside the package and the item inside package was different. I have attached invoice screenshot and unboxing video. It happened with me earlier so I always takes video as a proof

Item : Toshiba Canvio Advance 1TB Portable External HDD, USB3.0 for PC Laptop Windows and Mac. 3 Years Warranty. External Hard Drive - Black

I need my money back or correct item. Please help me

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I recently ordered a Sennheiser microphone MKE 400 mobile kit through Amazon and the main component, microphone was missing from the delivered package. I raised a complaint with Amazon and they initiated an investigation about the same. However, as I called them to check about the status, I was told that the investigation has been closed and I won’t be getting a refund/replacement.

I would like to know on what basis the investigation has been closed and how did you reach to the conclusion that I received the correct order. I have been a loyal Amazon customer for the longest time and I have never faced this issue before. I have checked out the retailer, Cocoblu on Google and they have been accused of fraud by multiple other customers who bought through Amazon.

I would like to get this resolved as soon as possible as it’s my hard earned money that I have lost through this process.

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Respected,

I am facing a problem with one of my order which is a personalized rakhi along with my kids photo. I ordered spiderman rakhi and got chota bheem rakhi. But because of my kids photo, I am unable to do replacement. So, I need another spiderman rakhi, because it's not my fault, it's a fault of seller. I called Amazon customer care, they said, need to replace rakhi, but being a customer, it's a personalized rakhi with my kids photo, I am not ok with replacement policy. I need a spiderman rakhi, which I selected during purchase.

Kindly do the needful as soon as possible.

Order details:
Order date

24-Jul-2022

Order #

[protected]

Order total

215.00 (1 item)

Download Invoice
Shipment details
Standard Delivery

Delivered
Delivery Estimate:

Tuesday, 26 July, 2022

NITYAMA Art Photo Rakhi 2 IN 1 Spider Man (Photo Rakhi Cum Fridge... 160.00
Qty: 1
Sold By: NICE GIFTS

Thanks & Regards
Priyanka Darbari
[protected]
Show quoted text

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Sir/madam my name is Pratik i am school student, July 22 i am order Ipad 9th generation, sir/ madam 4 days gone but product not ship, i am call coustomer care but they are just hold my phone call, not say anything, i am totally confused what to do. I am Amazon prime coustomer.
I am attaching my order screenshot and order number

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Jul 26, 2022

Updated by Pratik3795 Sir/please help i don't know what is happening with my order

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Address: Bengaluru

The order that I placed on 12-Jul-2022 (Order#[protected] was delivered to us on time. But, the dress had a size issue, so we placed a return request on it.

But nobody has come home yet to pick it up. While checking the return status it shows that the Return pick-up got cancelled since the price tag was missing.

But if the delivery guy has not come home yet! How can the person even check if the price tag was missing!?

I have the order invoice, the return status details and also the item along with its price tag and courier cover to this email.

Please Team, clear our issues and initiate return on our item and refund as early as possible.

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I have ordered one product from amazon india with Order#[protected] for which is in prepaid state, the delivery executive which was supposed to deliver the order within office hours called me beyond 9am -9 pm window however after unavailability he cancelled the order, i am not satisfied with the service which amazon is giving now a days, also for my previous order company has taken almost 2 months to credit my refund. Please look into.

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I ordered mi 3i power bank they delivered me on expected date it was okay but when I open the box the product was totally fake and defected and of a local company and covered with dust the box was original now they are not giving me satisfying replies kindly plzz help me

Jul 26, 2022

Complaint marked as Resolved

No they didn't resolved my problem

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Website: Amazon online stires

Performed upto 8 task still not paid yet was told to make a payment of 320, 000 to redeem my money but I dont have it

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Ordered a Samsung Mobile worth 18K on 6th July 2022, the delivery was expected on 8th July, as the phone was ordered when we were out of the station, and the shipping address was locked from 6th July to 9th July, if no one was at home and the door was locked then how it got delivered, we ask our neighbors and guards, wasn’t handed over to them as well, we saw visitors entries no delivery person entry was found on it, on the delivery day...

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I have order samsung s20fe 5g phone from amazon. It's estimated delivery was on 24th July 2022.
First of all, they haven't got any intimation and reschedule my order date to 25th July 2022
Secondly, Suddenly on 25th July, 2022 I see the status of returning to seller, in this case as well they hadn't notified to me.
Also, still i am waiting to get my refund in my original payment method.

when i have discussed this issue with their customer executives multiple times, they don't have exact reason or answer for the same. Also, they are blaming me that you have returned the parcel. if they haven't contacted me, how could I return it ? Also, denied to place new order with same price which was earlier.

I need my money today only and please help to get it in my account/credit card today only.

I have also taken multiple screenshots for the same. so, if necessary i can provide those as well.

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Jul 25, 2022

Updated by Mittal Patel Please find the attached Screen shots for the same how they rescheduled, cancelled automatically and how they blaming to me for cancellation

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Address: Bridge gateway 8th floor 26/1 Dr. Rajkumar road Malleswaram (W) Bangalore 560055 Karnataka India

Very bad experience from Amazon I ordered the product Orginal mi basic in ear headphones with mic from Amazon in 01/07/2022 with the order number[protected]. The product delivered in 08/07/22. But the delivered product is different from i order also the quality and colour. The cost of the product is 399. So I returned it and the delivery boy collected the product from me.Unfortunately I don't credit the amount (25/07/2022) I need my money give a solution

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I placed an order on 18th July 2022 for a OnePlus Nord CE 2 5G (Bahamas Blue, 8GB RAM, 128GB Storage) on Amazon India sold by drashita electronics (ORDER #[protected]. The product reached the nearest hub on 21st July and this was a promised date as well to deliver the product and after 21st July they are continuously postponed by one day.On the 24th I received a message stating Amazon has initiated the refund and when I contacted the delivery agent he said that the seller has canceled the order.No instructions were given nor was delivery attempted. On contacting amazon customer service they were of no help and had no answer to when I asked why my order was canceled and who gave permission for the same!? I was told that I would be given a refund. I don’t want a refund, I want my goods for which I paid in full. This means I have been cheated and robbed of the opportunity of getting the best price on a certain product. How is this legal ? Why do they offer such deals and exchange offers on the site if they can’t back it up? Because I spent my money on this purchase and lost 4 days, This is completely unfair and illegal to cancel my order with a valid reason or my permission. This was not expected from a reputable company like Amazon.

Unprofessional behaviour by customer service they disconnect my call (like Jayswal S, mohammad sayeed etc).

I have requested one of my friends (Prime Member) to order on my behalf. Now I can see the same things happening to this order too, already missing the delivery date. (Order#[protected]. The most interesting thing is that the seller and my location are the same i.e Pune. Looking forward to a positive response.

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Jul 25, 2022

Updated by Pinkubiswas order they have cancel on 24 July and initiate refund, Which was not expected

Jul 25, 2022

Updated by Pinkubiswas they are now repeating the same with my second order

Jul 26, 2022

Updated by Pinkubiswas I placed an order on 18th July 2022 for a OnePlus Nord CE 2 5G (Bahamas Blue, 8GB RAM, 128GB Storage) on Amazon India sold by drashita electronics (ORDER #[protected]. The product reached the nearest hub on 21st July and this was a promised date as well to deliver the product and after 21st July they are continuously postponed by one day.On the 24th I received a message stating Amazon has initiated the refund and when I contacted the delivery agent he said that the seller has canceled the order.No instructions were given nor was delivery attempted. On contacting amazon customer service they were of no help and had no answer to when I asked why my order was canceled and who gave permission for the same!? I was told that I would be given a refund. I don’t want a refund, I want my goods for which I paid in full. This means I have been cheated and robbed of the opportunity of getting the best price on a certain product. How is this legal ? Why do they offer such deals and exchange offers on the site if they can’t back it up? Because I spent my money on this purchase and lost 6 days, This is completely unfair and illegal to cancel my order with a valid reason or my permission. This was not expected from a reputable company like Amazon.

Unprofessional behaviour by customer service they disconnect my call (like Jayswal S, mohammad sayeed etc).

I have requested one of my friends (Prime Member) to order on my behalf. Now I can see the same things happening to this order too, already missing the delivery date.

1# ORDER #[protected]

Called multiple time, did not answer my call totally unprofessional
image.png

2# ORDER #[protected]
image.png

Misguided information about delivery provided in Amazon website which is a total scam.
image.png

The End of the story here is I have lost my 6 precious days to taking follow up for this delivery, and Today Entire day. Still no update of my product and the same will not be delivered. This is a completely miss guiding and false statement case of your entire Team.I am expecting a revert and closer on this on priority Basis.

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Emporio Armani Men's Aviator watch was ordered on 18-Jul-2022 and it was delivered
On 21/7/2022 vide Order #[protected] for Order total Rs. 17, 146.00 (1 item).
On receipt of order, it is found to be defective and hence placed request for return on 21st July 2022 and return was scheduled for 22nd July but was picked up and once again i placed a new return request which was scheduled for 23 and 24 july but was not picked up.
I request Amazon to make return pickup and refund the amount asap. Thanks.

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Address: Amazon india

Dear Team,

Amazon closed my account with out informing me by simply saying i have violated terms and conditions i surprised and asked customer service team and technical team what i have violated they are not saying anything.i dont understand this.

Second point is i have return some products which are booked from that account those returns are accepted and collected but till today amount not credited in to my account.

They are not even guiding how to put other products returns because they are some other products in that account need to be book returns... For every question to them their answer is violation and no answer.

Please take necessary action and do the needful to me and also i want my returns money back and also i want guidance to place returns of the remaining products in that account.

Amazon since you are good in the market please dont do this kind of frauds.

BR,
Deepak
[protected]

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Address: India

I had ordered a mobile from Amazon on 20th July 2022.It was fulfilled to be delivered by 22nd July 2022.However the order has not been delivered by 24th July 2022.I called to customer care several times but no one helped in this regard.
I have been prime member for the last five year and made to suffer by Amazon.
Till norl there is no update and no one giving me correct reason for delay.

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Dear Officer
I am using shoping from Amazon from 4 years and I got Amazon ICICI Bank Credit Card in 2020 but the Limit never Increased, even my friends got card with higher limits then me even house wifes get high limits. I am old customer of ICICI Bank but no offer of increase or upgrade. I have many Relationships with Bank but NO GOOD OFFERS.
Kindly check and update

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I am trying to buy few home decor items from Amazon. The order page is only taking me till address selection and not moving forward. Please help. I need to place the orders.

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Address: Maharashtra

Website: Consumer complaints

Sir and Madam
मैने 16 जुलाई को बिजली का बिल अमजोन से भरा था लेकिन बिल जमा हो गया या नही इसका मैसेज मेरे फोन पर नही आया और मैंने दो बार pyament किया जिसमे से एक सफल रहा और एक falled या डिक्लाइन हो गया है जिसका पैसा अभी तक मुझे नही रिसीव या रिफंड नही कंपनी कहा रही बैंक से बात करो बैक कह रही है कंपनी से बात करो बैक ग्राहक की दोनो नही सुन रहे है कृपया सर मेंरी समस्या को हल करने और मेरा पैसा वापस दिलवाने की कृपा करे

Amazon India Complaints & Reviews

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Amazon India reviews & complaints page 94

Cheating/fraud by taking return products and denying refund

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LG OLED 48 inches a1 series.

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I received wrong item and Amazon refused to return or refund

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Missing microphone from Sennheiser Mic Kit

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Regarding replacement policy

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I am complaint about my order

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Initiate Return and Refund

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Order# 171-7411964-5222753

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I am complaining about refund and fraud

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Withdrawal

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Package not received, but status shows as delivered

Automatically cancel the order

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Original mi basic in ear headphones with mic black

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Loss of time and efforts

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Emporio armani men's watch return problem

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Account closed without my notice

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Order 407-0812994-2253969 not delivered

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Amazon Pay Credit Card Limit Never Increased

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Not able to place an order

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Charge controversy

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