Amazon India Complaints & Reviews

Fake offers, Fake amazon...

Hi,
I have ordered Moto g turbo(white) on 27th March 2016 and I have done payment of 4999 through Net Banking and it is debited from my account also.I have also received the confirmation mail also after ordering the product. But after sometime, I received a mail regarding cancellation of my order.I never cancelled the order, still i received the mail saying that my order is cancelled.I want the product not the refund.


Thank you,
Sanjoy Pal
[protected]@hotmail.com

I ordered a "Moto G Turbo" phone on 27/03/2016. I received a code after searching in Internet. After applying the code I got 7500 promotional discount.

The product orginally priced at 12, 999. I booked at 4, 999 INR. The money was deducted from the account.

After 6 hour, they cancelled my order stating that the promotional discount. It was processed at a discounted price due to a technical issue. As a result, the order will be automatically cancelled.

I didn't even recieve my money till now, it's almost 28 hour. I beleive this is unethical after taking order, deducting money and then cancelling the order at last moment saying it was a mistake.

Being a loyal customer of amazon over a year...Ordered over 100s of products from amazon india...And today what i get is a sense of fraud smell from amazon.In.. After getting a promotional code over internet i ordered "moto g turbo(White)" for rs. 4999!!! From amazon website on 27-mar-2016... But i get a mail regarding my order that it is a technical issue, your order has been cancelled!!! I spent over a hour for successful order...I got a confirmation email from amazon team!! So how are amazon team going to return my hour spent on their site for fraud scheme!!! Or are they going to maintain their name!!..
Please help me getting my this booking confirmed, so that i can have my mobile.
There confirmation mail
Amazon.In your orders | your account | amazon.In
Order confirmation
Order #[protected]
Thank you for your order. We’ll send a confirmation when your order ships.
We'll notify you via e-mail when we have an estimated delivery date for this item. It will ship separately. You can cancel at any time.

Your order will be sent to:

Order details
Order #[protected]
Placed on sunday, march 27, 2016
Moto g turbo (White)
Electronics
Sold by cloudtail
Facebook twitter pinterest rs.12, 499.00

Dear Sir,
I, Ram J Gupta purchased moto G turbo from Amazon.in with promo code order(ORDER NO. #[protected] on Sunday[protected] and paid the amount via credit card which was Rs. 4907/- and also get the confirmation of payment and order via email. And also there is a mail saying we will confirm your delivery date and send your separately. But in evening I have received mail that your order has been cancelled due to technical issue. This is not my fault for the issue. They have received the payment and they have confirmed it . This is happening Third time with me. At the time of Diwali this type of issue I have faced but that time I have tolerated this but this time not. Why customer suffer due to their mistakes. I have paid the money and I want the product.
Kindly resolve this issue and register the complaint against the Amazon.in.
I will be very thankful to you.
Thanks & Regards
Ram J Gupta
[protected]

Hi Team,

I am Loveneesh chauhan resides in Gurgaon. I have ordered many products from amazon but this time when I ordered "Moto G Turbo(White)" for Rs. 4999!!! (order id:171-[protected]) from amazon website on 27-Mar-2016 as I got a discount code on internet. But I get a mail regarding my order that it is a technical issue, your order has been cancelled!!! I spent over a hour for successful order. I got a confirmation email from amazon team!! So how are amazon team going to return my hour.

Hi Team,

I am Akshay Pathak resides in Navi Mumbai.
Being a loyal customer of amazon over a year...ordered over 100s of products from amazon India...and today what i get is a sense of fraud smell from amazon.in.. After getting a promotional code over internet I ordered "Moto G Turbo(White)" for Rs. 4999!!! from amazon website on 27-Mar-2016... But I get a mail regarding my order that it is a technical issue, your order has been cancelled!!! I spent over a hour for successful order...i got a confirmation email from amazon team!! So how are amazon team going to return my hour spent on their site for fraud scheme!!! Or are they going to maintain their name!!..
Please help me getting my this booking confirmed, so that I can have my Mobile.
ORDER #[protected]

Thanks.

I booked Moto G Turbo(16GB) White colour mobile [Order #[protected] ] in amazon india on 27.03.16 around 1.30p.m seeing their ads in facebook.com of discounted price of the mobile. I ordered using their promotional code and I had a discount of RS.7500 from the original price of Rs12499. So I Paid through Creditcard my paying amount RS.4999. I got confirmation mail from AMAZONINDIA.com to my email address of order confirmed and delivery date will be sent soon. After 7.p.m I called their customer service to know the status of my order, they told order will be cancelled due to error in pricing. I want to file a complaint against this fake amazon deals which happened earlier n snapdeal.com of iphones 5s at RS68 and a good judgement has been passed against the company. Please take legal action against this company and order to deliver my product at said price to all INDIAN consumers who have booked their mobile at the same promotional price

Hi,


I placed an order for Moto G Turbo (White) yesterday on Amazon on Credit card EMI option. Order got place successfully and I received message saying “We will send a confirmation when your order dispatched”.

Today suddenly received an email from Amazon stating the order has been cancelled as it was processed at a discounted price due to a technical issue.


This is something highly unacceptable, being a genuine customer I placed ordered. If the code was not correct then its fault of Amazon not mine, then how could Amazon cancel my order. Where on another hand couple of my friends got delivery date confirmation also. For them Amazon accepted the Code, is this some kind of joke which amazon is playing with its customer?


Highly disappointed with the behavior of Amazon.


I would request you to process my order ASAP.


Please find attached screenshot of my order confirmation and email which I received stating my order has been cancelled with my order details below:


Order: #[protected]

Email id registered on amazon:
digvijay.[protected]@gmail.com


Kindly do the needful.


Regards,

Digvijay

I placed a order moto g turbo (White) on 27th march 2016 with discount 7500/- rupees.
And my order id is[protected]. I made payment of 4999 through credit card and the payment was successful.I have also received the confirmation mail also after ordering the product. But after sometime, they cancelled my order of their own.This breaks the trust what i had with amazon because i have purchased many products with them .I want the product not the refund.

Regards,
Naved behlim
Naved.[protected]@gmail.com

I ordered MOTO G TURBO from Amazon.in at discounted price ₹4999.

But amazon.in cancelled it by mailing a message written below

"Hello,

We are writing to you about your Amazon.in order #[protected].

We regret to inform you that your order for Moto G Turbo (ASIN: Asin: B019FWXIX4) was processed at a discounted price due to a technical issue. As a result, the order will be automatically cancelled.

Such occurrences are rare and we are sorry for the inconvenience caused. If you have paid for your order, the amount will be refunded to the original payment method used once the order is cancelled. Refunds can take up to 3-5 business days to reflect on your account depending on your bank or card issuer's policy.

At this point no further action is required from your end. This email is for your information only."

I want that MOTO G TURBO should be delivered to me at ₹4999

My order ID is#[protected]
Ordered from email ID "Rajesh.[protected]@gmail.com"
Contact number is [protected]
Thanks

I had placed an order for Moto G Turbo at Amazon India on March 27th 2016 . I had placed my order through Cash On Delivery. Confirmation mail for the product was sent to me but after few hours the order cancelled by amazon. The issue was that the market price of that product was Rs 12499 till yesterday but on 27th March a promocode was accepted by the amazon for this product and the value of this promocode was Rs 7, 500. They accepted the promocode when I applied and I placed the order.

According to the cash on delivery payment mode I had to pay remaining Rs 4, 999 at the delivery time . But Amazon cancelled my order and after asking for the reason they are telling that there was a technical glitch & due to that they can not fulfil the order.They are telling that if they complete this order then they have to suffer from huge loss, a minimum of Rs 7, 500 per order.

If they had not to complete this order then why they promised for this order. I want the product at what price they promised.

After asking from customer support team they are telling that they can not provide any help for this order as directed by the management team. Amazon has cheated me .

Please solve this issue. I want my order.I have atteached few snapshots related to this order. Please take any needy action so that they do not try to cheat any customer in future.

On 27th mar h 2016 I have placed the order of Mobile phone (Moto g Turbo 16 gb -White) from amazon india, its actual price on amazon is 12499. Afternoon got a call from friend who shared me the promo code and said by applying this promocode you will get a discount of 7499 and pay 4999 for the mobile.I tried to placed order for Black colour but its showing that promotional code applicable with white colour only so I have place order for white colour mobile.
I logged in my amazon account, applied the promocode and it worked then Order No. #[protected]

How can you later cancel the order and put the product on higher price this is a fraud.I want the product on promo price or i will go to the court

Hi,

placed an order for Moto G Turbo (White) yesterday on Amazon on COD option. Order got place successfully and I received message saying “We will send a confirmation when your order dispatched”.

Today suddenly received an email from Amazon stating the order has been cancelled as it was processed at a discounted price due to a technical issue.

This is something highly unacceptable, being a genuine customer I placed ordered. If the code was not correct then its fault of Amazon not mine, then how could Amazon cancel my order. Where on another hand couple of my friends got delivery date confirmation also. For them Amazon accepted the Code, is this some kind of joke which amazon is playing with its customer?

Highly disappointed with the behavior of Amazon.

I would request you to process my order ASAP.

Please find attached screenshot of my order confirmation and email which I received stating my order has been cancelled with my order details below:

Order: #[protected]

Email id registered on amazon: [protected]@yahoo.com

Kindly do the needful.


Best Regards,
Sakshi

Hi,

I placed an order for Moto G Turbo (White) yesterday on Amazon on COD option. Order got place successfully and I received message saying “We will send a confirmation when your order dispatched”.
Today suddenly received an email from Amazon stating the order has been cancelled as it was processed at a discounted price due to a technical issue.

This is something highly unacceptable, being a genuine customer I placed ordered. If the code was not correct then its fault of Amazon not mine, then how could Amazon cancel my order. Where on another hand couple of my friends got delivery date confirmation also. For them Amazon accepted the Code, is this some kind of joke which amazon is playing with its customer?

Highly disappointed with the behavior of Amazon.

I would request you to process my order ASAP.

Please find attached screenshot of my order confirmation message with my order details below:

Order: #[protected]
Email id registered on amazon: [protected]@yahoo.com

Kindly do the needful.

Best Regards,
Sakshi

Hi,
I have ordered Moto g turbo(white) on 27th March 2016 and my order id is
[protected]. I made payment of 4999 through debit card and the payment was successful.I have also received the confirmation mail also after ordering the product. But after sometime, they cancelled my Order of their own.This breaks the trust what i had with Amazon because i have purchased many products with them .I want the product not the refund.

Regards,
Gowtham.
[protected]

I had ordered moto g turbo edition on 27th march 2016.
Mobile actul price was 12499/- but after applying coupon code it was 4999/-
I had purchased that mobile on 4999/- rs I had made transaction through net banking my transaction was successful & I got mail from Amazon as a confirmation of message. But after few hours my order got cancelled with out intimate me.
So Amazon had cheat with me so please help me for getting mobile phone. I don't need refund.

I have ordered Moto g turbo(white) on 27th March 2016 and my order id is
order #[protected].. I have done payment of 4999 through debit card and it is debited from my account also.I have also received the confirmation mail also after ordering the product. But after sometime, I received a mail regarding cancellation of my order.I never cancelled the order, still i received the mail saying that my order is cancelled. I had never cancelled my order nor had I asked for any refund from Amazon.in. The order has been abruptly cancelled without any intimation to me. When I had placed the order, the product was in stock and was available and the amount was accordingly deducted from my account and an order confirmation email was sent. Any refund which would be credited to my account shall be accepted by me under protest as I desire for the product and not for refund. I am hereby reserving my right for obtaining the product which I have paid for.I want the product not the refund. My complaint is how amazon can cancel the order automatically after confirming the order and without the concern of customer they are cancelling the orders placed. Amazon.in has make the people fool.Amazon.in has to supply the product to me without any argument.

I have order 2 mobile phone of motorola-moto-turbo-edition from amazon in rs 5000 by given offer . The order has conformed and they send a mail that the will send u a mail when the will send this product. Today i got a mail that (We regret to inform you that your order for moto g turbo (Asin: asin: b019fwxix4) was processed at a discounted price due to a technical issue. As a result, the order will be automatically cancelled.)
But i want that product because i have order that product..

To Consumer forum,

Date of Incident : 27/03/2016
Client : Vaibhav Shukla, [protected],

I receive an offer from http://freekaamaal.com/deals/loot-deal-moto-g-turbo-white-at-just-rs-4999/
I applied promo code successfully on payment page of www.amazon.in and I ordered it successfully with discount. But after a while I got the mail regarding refund and automatic cancellation which I have not proposed or asked to do . Reason for cancellation has given to me is "Technical Issue".
Find an attachments
1) Order Confirmation.png
2) Refund Email.png
3) Cancel Order.png

Let me know if any more details are required

Desire Solution : I don't want to cancel order, I want Moto G3 Turbo handset as per offer which I deserve to receive.

I had ordered moto g turbo on 27th march 2016 from amazon.in.
With the use of promotional code amazon gave the mobile on discounted price.
i got an email of my order placed.
and today they sent me another email that stated

"We are writing to you about your Amazon.in order #XXXXXXXXXXXXX.

We regret to inform you that your order for Moto G Turbo (ASIN: Asin: B019FWXIX4) was processed at a discounted price due to a technical issue. As a result, the order will be automatically cancelled.

Such occurrences are rare and we are sorry for the inconvenience caused. If you have paid for your order, the amount will be refunded to the original payment method used once the order is cancelled. Refunds can take up to 3-5 business days to reflect on your account depending on your bank or card issuer's policy.

At this point no further action is required from your end. This email is for your information only."

its not the fault of a consumer. as they had it on their site and when added the promo code it accepted it.
when its time to full fill their order they are running away from it.