Amazon India Complaints & Reviews

The complaint is regarding "amazon.in"

order number is[protected]

when i ordered this product, i received defective piece. then i asked for my refund amount. then my reverse pick up was scheduled to 12 march, 2016 with tracking id[protected]. its April 6, 2016 now but i have not received my cheque in spite of frequently contacting customer care i was insured to receive my amount on 5th april which is still beyond the company's refund policy.

A very carelessness attitude is shown by the amazon to me for my refund cheque. i called the customer care various times and i was assured every time to be patient.

please see into the matter and i want a good compensation for their careless attitude towards consumers.

thankyou

Hello amazon,

I ordered laptop battery and they provides us the faulty product and having functional issue.(Order #[protected]

I really want to know that before user going to buy any product, why amazon clearly not says that if something happened wrong with product, user only be the responsible to send the item back to seller by there own. If such information your provide before buy then definitely we should think before buy and go for some other option.And why amazon doing advertise such non-sense things like "apna ghar " easy return -" hassle free return " ? Where this thing gone now ?? Basically there are doing cheating with the customer. And also please remove ur tag from social media, its not suit for your organization.
See i don't have time to contact any courier service. So its better you contact from your end and the courier service will contact me and i will handover the product to the same courier guy.
If i suppose to go for courier service then i am looking for transportation cost to reach courier office + shipping amount + product amount.

Looking for positive response, because i mailed several times and u come to the same conclusion.

And definitely this is very bad experience for me to buy product from amazon.

I supposed to get my money back in the account asap.

And i also called so many times for customer service of amazon to ask escalation matrix of amazon, but none of the representative providing me the correct response. They don't have any information about it .. They simply say u have to mail on [protected]@amazon.In. But as of now i am not getting any positive response. Hope this time i will get the appropriate channel for escalation.

Kr,
Aneep srivastava

I have booked my lenovo k4 note and 1 other item also... They were giving me the excuses... I have also contact the amazon agent and he was saying that he will come with in an hour and 1 hour and so on... He was giving me the excuses... And i also wasted my 1 day salary from my company... I had booked the mobile 8 days ago... And i have received the message that i am getting it on 4... The delivery of the amazon...

I place my order with amazon and my order no is #[protected]. yesterday(i.e 4-april-2016) I got message amzagent arriving today but he did not came I called him also he said within 2 hrs he will be here but he did not came.Today also I called him he is saying he don't have my Parcel.what should I will do ?????????

I placed an order with Amazon for a mobile phone to be delivered to my son at Manipal. They accepted my order and took my money on 1st Feb, 2016. They did not deliver my order to date. Kept giving me excuses. About a week ago, they said they are refunding my money.

First, why take orders which they have no intention of fulfilling?
Second, why cause me and my son harassment, by giving all wrong info?
Third, even if they do return my money, they should pay penal interest for using my money for 2 months.

I have filed a case against them in the Hyderabad Consumer Court seeking for penal interest and punitive damages for all the trouble they have given me.

I request you to assist me in highlighting their arrogant behaviour and their attempts to fool customers.

If somebody takes your order and money, and does not deliver, is it not a criminal offence? That is why I call them THIEVES.

I had made a order with amazon on 27 mach 2016 of moto g turbo, with a promotional code @4999. Then i received the confirmation of the order from the amazon team but after 2 days they cancelled my order by saying they can't process order at this low amount. Now they are saying that "we regret the error that resulted in an third party promotional code being applied to amazon orders (Moto g turbo) due to a technical glitch."
My order no. Is[protected].

Please look into this matter this is a clear cut case of deficiency in services and they make false promises to customer.

My order no is #[protected]. I had placed an order for Moto G Turbo (White) on amazon on 27th March, 2106. There was a promotional code due to which I got a Rs.7500 discount. The order was confirmed by amazon and I was supposed to receive the phone at Rs.4999. But amazon cancelled my order saying that the discount was due to a technical issue and refunded the amount. This is an unacceptable behavior and fault of amazon. I want the handset to be delivered to the same address as mentioned in my original order.

Dear concern,

This is to inform you i had ordered a mobile phone on dt 30.03.2016 with order no : [protected] and expected date of delievry is dt 04.04.2016. I am waiting for phone more than 5 days to gift someone on 05.04.2016. at the last moment getting call from your courier service at 18:30 pm (Dt 04.04.2016 ) . He is saying that collect mobile phone from my office or i am going to return back to amazon.

My question is only that i did any kind of mistake by purchasing mobile phone from amazon. I hope this is my last transaction i am not going to do any transaction in future.

Thank you!


Ghufran azam
Mob: +91 [protected]

Amazon team,

I had returned the a product on 14th march and till date you have not refunded my amount to my account. In spite of sending many mails i have not got any update from your end and its really ashamed of you guys. Its all false promise you are proving to the customer stating that your case has been escalated and you will get a call back or revert in 24 - 48 hours. I have never seen an irresponsible people as you are in an entire lifetime.

Please find the order details below

Order number:[protected]
Amount: 1999
Returned on : 14th march
Contact number: [protected]

Regards
Rajesh kumar

I had received an email from my friend referral, and as per email i had created an amazon account on the same day and purchased a product for qualifying refer and earn scheme.
Now they are saying you are not eligible for referral amount without any clarification.
Just they are forwarding their terms and condition.
Normally they are trapping us to buy with luring such schemes.

This was the first and last purchase from amazon.

Hi, I have ordered one item with order ID Order #[protected] and I have taken guaranteed one day service as I need that order on a particular date. When I ordered, it's shows 1Apr on or before 8pm it will deliver and I got the confirmation mail.
I waited for whole day, and my order have not reached..!!
So around 7pm I contacted customer care through chat and talked with Mr.Raghav from leadership team. I asked what is the meaning of guaranteed delivery meaning..! He told me everything without any solution to my questions and suddenly chat got disconnected..!!
I have ordered this items to gift my friend on their honeymoon night..and I have taken guaranteed service to fulfill my wish. But Till the whole day of 1st of Apr I haven't received and information from Amazon side, whole day it showed, it will deliver on or before 8pm. I got a mail late evening that it will deliver 2nd Apr.
Again I contacted customer care leadership team and this time Mr.Jai. He told me, we can not do anything..!!
I asked couple of questions, I haven't got and proper answer..
1. Is there any mistake from my side that I have to suffer as a customer??
2. He offered me that I will get back my shopping charge!! Will that return my 1Apr night? as I want to give surprise to my friend.
3. Funny thing is, he said to cancel my order!!!
After talking sometime he simple closed the chat..!!! I don't know, how he can do with a custom and when he is representing AMAZON.
It hurt me a lot..I completely lost.. I have ordered after getting the guaranteed delivery time and date. I have no mistake from my side.. I haven't got any information from anyone about delay.. And 9pm shocked with customer care leadership team's behavior..!!! They are simply saying we can't do anything..as if as a customer I have do a very serious mistake to place a oder with guaranteed delivery service..!!! What I guaranteed service from Amazon..!!and behavior from Amazon leadership team!!!
Around 12am at night I call again to customer care through phone and had I talk with leadership team. He asked me some really funny things..
1. You cancel the order..
2. When I explain my necessity to get the oder to be delivered on 1st Apr, he asked my Will it stop you friends honeymoon? Then what is a problem to take the delivery on next day... I really shocked with this suggestion..!!
3. It will take 24 hr to deliver as it is one day service and you have order at 12:02am on 1Apr, and 24hr complete complete at 12:02am on 2nd Apr, so you will get that order delivered on 2nd Apr. Everything is OK from Amazon side..!! I don't know what they thing about customer!!! I asked then why it showed me the guaranteed delivery time as 1st Apr, when I placed my order..how I can get the confirmation mail with guaranteed delivery time..!! I haven't got my answer again..!!!

Amazon Leadership Team simply said we cannot do anything..!!!

Is this the expected behavior from Amazon leadership team??!!

Is this the way that Amazon blame customer even customer don't have any mistake from their side??

Is this the meaning of paid guaranteed delivery service from Amazon??

Is this the way to change guaranteed delivery service date without informing customer??

Is it same that you want something at night and got it on next day morning??

When customer has to suffer when ordered with guaranteed service??

I have no clue, where from I will get the all answer..!! Because Amazon leadership team have not answered all my questions rather they try to impose their decision on customer like me!! It is not at all expected from reputed company like Amazon..!!!

Waiting for clarification and constrictive resolution for Amazon side.

My phone have not completed a year and is not working. I have cooperated with the company but e1 aftr surrendering my phone for 20daya for repair have shown the same problem the minute I had switched on the phone and the gallery person is proof regardinh my phones condition. Before I move forward legally I expect atleast amazon to solve the matter. I am a working lady and is desperately in the need of a mobile phone.

This is to bring in notice that Amazon has delivered me a Russian IMEI Mobile Google Nexus 5 D821 Phone with IMEI = [protected]

This product has stopped working and Handset is dead, Amazon Vendor - OTS e - Solutions Pvt Ltd has cheated me by selling me Russian handset which has no Warrant in India.

I need my Complete refund of my amount or send me a New handset with Indian warranty.

I also want Amamzon to take action against the vendor and Blacklist it from the website.

Need solution ASAP or else i would move to Consumer court now and will take action against amazon.

Order#[protected] came broken and damaged, secondly the gati kwe did not deliver the item on time rather signed a fake signature and uploaded pod with fake signature to show item delivered. Next day the item was delivered broken. When the item was crossed the delivery time limit a-z full claimrefund was lodged. Thereafter seller spoke lie that the delay is due to holi festival, intact the order was sent much after holi. The arrived with broken fan blades, grill and pump housing of sameer appliances desert cooler. The shipping partner of amazon.In i.E gati kwe signed a forged signature of consignee and uploaded the pod in the gati website as proof of delivery, whereas the item was delivered next in broken condition. A return claim was lodged, now amazon wants us to pay the shipping cost. Why was the initial claim of full refund pending when the item did not arrive within the time period. I seek full refund.

Hi, i ordered an item after 2 days i received a message from amazone that my order is dispatched and in 2nd of april delivery boy called me but i was not available at that place because he called me after he reached the destination, and i was in nearby sector at that time and he told me that he will deliver the package after half an hour at your updated address, i waited for few hours and i tried his number but he was not picking my phone, after too many attempts he picked up my call and the package will be delivered on sunday, on sunday i waited till evening and then i called the number that was mentioned in the message, the guy who picked up the phone said your package is sent back.
This all kind of harassment of customer happened to day. I hope you will take appropriate action against this
Thanks
Sahil

Order #[protected]
Seven months passed, cash back not recd from amazon

Sir/madam,
I have received the below mentioned mail from ms zia, amazon who has assured that i will get cash back for this order.I had previous interaction with ms meghna, mr chaitanya who has also assured i will get cash back.I had sent my
Hdfc bank statement also sent to amazon.Seven months passed, cash back not recd from amazon
Please expedite
Thanx
Agrita khattar
[protected]
[protected]

My previous mail to amazon
*original message*
​sir/madam,
I had a talk with your executive ms meghna ​at your no.[protected],
Wherein she told me that cashback of 10% will be credited to my account of
Hdfc within 2-4 working days regarding above order.
Please ensure that cashback 10% is credited to my hdfc a/c given to you at
The time of placement of order, within 2-4 working days as promised by your
Executive ms. Meghna.
Thanking you
Regards
Agrita khattar

It was ordered on 24th march 2016 and yet not been delivered. On enquqry they say that it came on 30th march and returned. we were not informed that they were coming. we have informed customer care 5-6 times and they are saying that it will come 'today or tomorrow' and today we rang up and they say it will come after 2 days. Local courier does not respond to our calls.
They should give us information before coming as its not possible to remain confined to the house all the time waiting for the courier.

Dear Team,

I am lodging a formal complaint against this seller and you. Seller for delivering fake product which has caused severe damage to my hair... And you for allowing such cheaters to become your affiliate and sellers. I need resolution within next 24 hrs or else I m taking this further.

Order date

28-Mar-16

Order #

[protected]

Order total

1, 380.00 (2 items)

Dear Sir/madam

This is an reference to my one plus x phone which i bought it from Amazon on 24/11/2015 for RS 16999.
I was informed from Amazon customer service department that this phone has tempered glass which will protect my phone display to break down.
Unfortunately, my phone falls down and the screen has got some scratches at the top and when i visited to the service center they informed me it has no tempered glass thanks why the it effects the original scree and for the wrong information given to you from Amazon you need to contact them and they will help you for the same, i called in many times and i spoke to 5 different people including 2 managers but getting different different information from every other person which is really frustrating.
so, as its there department people fault who gave me wrong information so i am not suppose to suffer for this after being a customer with Amazon for so long.
I look forward to your reply and a resolution to my problem. Please contact me at [protected]

Sincerely,
Kanchan Sharma

I ha bought my redmi 2 prime on 16 feb 16. As one month had past nowi can't refund my item. My product is giving me very bad experience. It is heating too much and display light is fluctuating continuously. Now i can't replace it as it overs d one month return policy...

Its not apni dukan ... Its just ... I can't write bad words... But its lesson for me... I will never buy a single item from amazon.

I hate this... Apni dukan.