Amazon India Complaints & Reviews

Ordered on 13 march 2016 order#[protected]
Product: dell inspiron 3148 11.6-inch touchscreen laptop (Core-i3-4030u/4gb/500gb/windows 10), silver
Sold by: zealdeal
Rs 34, 999.00

On trying to use the laptop, i found that it does not boot. I informed amazon.In immediately. I was told that a complete refund would be arranged as soon as the product is received back. Since then for the last 12 days, it has been a marathon wait. Everyday i ring your helpline, i tell about my problem and everyday i am told that a pick-up boy will take the consignment back. But no body comes. The address i gave is of my office. So whoever comes has to come by 10 30 to 5 30 pm (Latest).
Besides being a senior professor, i also write columns for national dailies in english and bengali. If this continues, i will be forced to make my experience of shopping with you public.
There is another consignment which needs to be picked up. It is a canvas side bag. I was sold as a 11.6 inches bag, when it reached, i find on the body of the bag is written that it is actually a 10.6 inches. The order number for this is: order#[protected]. Ordered on 16 march 2016

Please make arrangement to pick up these two today itself.

Thanks.
Manas ray

On 27/03/2016 i ordered the product moto g turbo white by applying a promotional discount offer. and after discount the product is at the price of rs.4999 and i pay the money by net banking
and after some time the confirmation mail from amazon hits in my inbox about the confirmation of the product
but on 28/03/2016 the mail comes from amazon and said that the order is cancelled without any notice to me.
it is a big fraud to me.
please, solve this case
i want my ordered product soon in the specified ordered discounted price.

I placed a order MOTO G Turbo (white) on 27th March 2016 with discount 7500/- rupees.
And my order id is Order #[protected]

2. I made payment of 4999 through credit card and
the payment was successful.I have also received the confirmation mail along with product deliverydate also after ordering the product.
But after sometime, they cancelled my Order of their own.
I am shocked that Amazon also cheat customer, I want the product not the refund.

I order MotoG Turbo on[protected] for price 4999/- by applying a coupon. They sent a confirmation mail that my order was confirmed successfully and will dispatch it soon. But now they canceled the order and saying that it was a third party coupon. Every mail was sent by Amazon and now they are saying they are not liable to it. So pathetic decision and looting all it's customers by fake prices. Please deliver the mobile as it was promised in the mail. I believe in law and take an action regarding this.

have placen an order of Moto G Turbo (White) in a special offer at rs 4999 on cash on delivery. Order confirmed, i received confirmation e mail, But now when i check in my amazon account its shows cancel.

i am very disapointed. Please provide me the product at the same price as per scheme.
confirmation e mail attach below
I have placen an order of Moto G Turbo (White) in a special offer at rs 4999 on cash on delivery on 27.03.2016. Order confirmed, i received confirmation e mail, But now when i check in my amazon account its shows cancel.

i am very disapointed. Please provide me the product at the same price as per scheme.
confirmation e mail attach below


Amazon.in Your Orders | Your Account | Amazon.in
Order Confirmation
Order #[protected]
Hello VIJENDER,
Thank you for your order. We’ll send a confirmation when your order ships.
We'll notify you via e-mail when we have an estimated delivery date for this item. It will ship separately. You can cancel at any time.

Your order will be sent to:
inder raj goel
1280, sector 6, urban estate, karnal
KARNAL, HARYANA 132001
India

Order Details
Order #[protected]
Placed on Sunday, March 27, 2016
Moto G Turbo (White)
Electronics
Sold by Cloudtail
Facebook Twitter Pinterest Rs.12, 499.00
Item Subtotal: Rs.12, 499.00
Shipping & Handling: Rs.0.00
Promotion Applied: -Rs.7, 500.00
Total Before Tax: Rs.4, 999.00
Order Total: Rs.4, 999.00

Cash Payment Pending: Rs.4, 999.00

Your order will be sent to:
inder raj goel
1280, sector 6, urban estate, karnal
KARNAL, HARYANA 132001
India

Order Details
Order #[protected]
Placed on Sunday, March 27, 2016
Moto G Turbo (White)
Electronics
Sold by Cloudtail
Facebook Twitter Pinterest Rs.12, 499.00
Item Subtotal: Rs.12, 499.00
Shipping & Handling: Rs.0.00
Promotion Applied: -Rs.7, 500.00
Total Before Tax: Rs.4, 999.00
Order Total: Rs.4, 999.00
Cash Payment Pending: Rs.4, 999.00
i am very disapointed. Please provide me the product at the same price as per scheme.
confirmation e mail attach below
I have placen an order of Moto G Turbo (White) in a special offer at rs 4999 on cash on delivery on 27.03.2016. Order confirmed, i received confirmation e mail, But now when i check in my amazon account its shows cancel.

i am very disapointed. Please provide me the product at the same price as per scheme.
confirmation e mail attach below


Amazon.in Your Orders | Your Account | Amazon.in
Order Confirmation
Order #[protected]
Hello VIJENDER,
Thank you for your order. We’ll send a confirmation when your order ships.
We'll notify you via e-mail when we have an estimated delivery date for this item. It will ship separately. You can cancel at any time.

Your order will be sent to:
inder raj goel
1280, sector 6, urban estate, karnal
KARNAL, HARYANA 132001
India

Order Details
Order #[protected]
Placed on Sunday, March 27, 2016
Moto G Turbo (White)
Electronics
Sold by Cloudtail
Facebook Twitter Pinterest Rs.12, 499.00
Item Subtotal: Rs.12, 499.00
Shipping & Handling: Rs.0.00
Promotion Applied: -Rs.7, 500.00
Total Before Tax: Rs.4, 999.00
Order Total: Rs.4, 999.00

Cash Payment Pending: Rs.4, 999.00

Your order will be sent to:
inder raj goel
1280, sector 6, urban estate, karnal
KARNAL, HARYANA 132001
India

Order Details
Order #[protected]
Placed on Sunday, March 27, 2016
Moto G Turbo (White)
Electronics
Sold by Cloudtail
Facebook Twitter Pinterest Rs.12, 499.00
Item Subtotal: Rs.12, 499.00
Shipping & Handling: Rs.0.00
Promotion Applied: -Rs.7, 500.00
Total Before Tax: Rs.4, 999.00
Order Total: Rs.4, 999.00
Cash Payment Pending: Rs.4, 999.00

I had placed an order for Moto G Turbo (White) on amazon india vide order no[protected] on dt 27/03/2016 at a discounted price of 4999/- in the name of Sh. Jai Narayan Kapoor.
The discount was provided with the help of a promotional code which was successfully accepted on amazon india website and a discount of 7500/- was provided.
I paid the amount of 4999/- with my debit card and the order was successfully placed and a confirmation mail was received on my email id k.[protected]@gmail.com
But on 28/03/2016 my order was cancelled without my prior consent and i received a mail stating that my money will be refunded to my bank account.
When i contacted amazon india's customer care through online chat medium, their representative told me that the order was processed at a discounted price due to some technical glitch in their system and is cancelled. He told me that the promotion code wasn't provided by amazon and hence can't be honored by them.
The product was successful delivered at same discounted price to some person who opted for one day delivery as seen on social media(Facebook).
Such type of partial behavior among customers is unacceptable.

The promotional code was accepted on amazon india's website, it clearly means that the code was from their database otherwise it couldn't be applied.
Amazon India offered me a deal and I accepted the deal by paying in advance and now they are denying to honor the deal which is clearly a breach of Indian Contract Act, 1872.

I want the product at the same price at which the order was placed and accepted by amazon india. In addition of that i want compensation for mental harassment faced.

Hi,

I had placed my order for moto g turbo which was priced 12499 ₹ and after applying promo code it became 4599. As informed by Amazon that it was technical mistake but how their system accept promocode which was entered by us. So basically if we consider this things Amazon will cancel customer orders in future also and come with answer of technical problem.
Everything was OK because promocode accepted by Amazon if it was not true than how system allowed us to apply the same. Why they have generated order number with offer details. Why they deduct amount from account...??
My order number is -
[protected]
I have paid my amount for that mobile and want my deal. This kind of things was not expected from Amazon ("aapni dukan" ).

Order #[protected]
I ordered a moto g turbo smartphone on 27 march 2016 at price of rs.4999.But after some time the order get auto cancel. Without permission of me to cancel the order. My many friends get there smartphone but my order cancel and why amzaon treat other peoples order as a special customer by giving him delivery of phone... And also delete the order history.

I booked Moto G Turbo(16GB) White colour mobile [Order No:[protected] in amazon india on 27.03.16 around 12.30p.m seeing their ads in facebook.com of discounted price of the mobile. I ordered using their promotional code and I had a discount of RS7500 from the original price of Rs12499. So I agreed to pay through cash on delivery of my paying amount RS4999. I got confirmation mail from AMAZONINDIA.com to my email address of order confirmed and delivery date will be sent soon. After 7.p.m I called their customer service to know the status of my order, they told order has been canceled . due to this i found a lot of mental pressure and many financial loss and its a big cheating with buyers which is not good for the country so i request you to take serious action as soon as possible so that i will be highly obliged to you
Thank you!
[protected]@gmail.com
Bhubaneshwar
orissa

I booked Moto G Turbo(16GB) White colour mobile [Order No:[protected]] in amazon india on 27.03.16 around 12.30p.m seeing their ads in facebook.com of discounted price of the mobile. I ordered using their promotional code and I had a discount of RS7500 from the original price of Rs12499. So I agreed to pay through cash on delivery of my paying amount RS4999. I got confirmation mail from AMAZONINDIA.com to my email address of order confirmed and delivery date will be sent soon. After 7.p.m I called their customer service to know the status of my order, they told order...

Hi i am ronak vachhani (My amazon id: [protected]@gmail.com) and i had placed the order for moto g turbo white mobile with order id #[protected] on 27-mar-16 with amazon india. I used the promotional code which reduced the price from rs.12, 499 to rs 4999. I received the confirmation mail on 27-mar-2016 regarding delivery dates. But now in the evening on 28-mar-2016 i got the mail that order has been cancelled & refund initiated. As i had not cancelled...They are saying there is a technical problem in pricing .How come there is problem in price... Price was showing rs 12499 only, i have used promo code which reduced the final price to rs 4999 after giving discount of rs 7500. Amazon is saying that it was error or technical glitch... But if promo code is applied then it is verified from amazon only thats is why we can apply the promo code in it... Otherwise amazon says that it is invalid code... And also one more thing i want to say that some people also received the product @rs 4999 as there home was near to amazon go-down... This is pure cheating... How come giant usa company like amazon do the cheating and fooling people here... I just want my phone to be delivered at my address. I am waiting for positive reply. Also i am attaching the proof of my order and cancelled order from amazon itself

Regards
Ronak
[protected]

Hi i am ronak vachhani (My amazon id: [protected]@gmail.com) and i had placed the order for moto g turbo white mobile with order id #[protected] on 27-mar-16 with amazon india. I used the promotional code which reduced the price from rs.12, 499 to rs 4999. I received the confirmation mail on 27-mar-2016 regarding delivery dates. But now in the evening on 28-mar-2016 i got the mail that order has been cancelled & refund initiated. As i had not cancelled...They are saying there is a technical problem in pricing .How come there is problem in price... Price was showing rs 12499 only, i have used promo code which reduced the final price to rs 4999 after giving discount of rs 7500. Amazon is saying that it was error or technical glitch... But if promo code is applied then it is verified from amazon only thats is why we can apply the promo code in it... Otherwise amazon says that it is invalid code... And also one more thing i want to say that some people also received the product @rs 4999 as there home was near to amazon go-down... This is pure cheating... How come giant usa company like amazon do the cheating and fooling people here... I just want my phone to be delivered at my address. I am waiting for positive reply. Also i am attaching the proof of my order.

Regards
Ronak
[protected]

I ordered this product and there it is mentioned that it is the speakers are channel and the information shown is totally wrong which misguide me. I paid extra money for 5.1 channel speakers which in return i got to know that it is 2.1 channel speakers. I called customer service amazon and person named ajeet gaur attended me and said there is no option available you can cancel your order and replace from other seller. This fraud is done to so many buyers but they might not be aware of it. I want consumer complaints to take strict action against them for misguiding customers. He said that it is website issue but after 8 hours also its showing same information. Amazon is charging high price for a cheap product by displaying wrong information.

Dear sir,
I booked Moto G Turbo(16GB) White colour mobile [Order No:[protected]] in amazon india on 27.03.16 around 12.30p.m seeing their ads in facebook.com of discounted price of the mobile. I ordered using their promotional code and I had a discount of RS7500 from the original price of Rs12499. So I agreed to pay through cash on delivery of my paying amount RS4999. I got confirmation mail from AMAZONINDIA.com to my email address of order confirmed and delivery date will be sent soon. After 7.p.m I called their customer service to know the status of my order, they told order will be cancelled due to error in pricing. I want to file a complaint against this fake amazon deals which happened earlier n snapdeal.com of iphones 5s at RS68 and a good judgement has been passed against the company. Please take legal action against this company and order to deliver my product at said price to all INDIAN consumers who have booked their mobile at the same promotional price

my number [protected]
Email: [protected]@gmail.com

On 27th march 2016 I came to know about a deal on amazon in which a moto g turbo mobile phone was on discount for limited time and they were selling it for Rs 4999.00 and the original cost of the phone is Rs 12499.00. I have ordered it as i wanted a bigger screen phone.
I was tracking the order closely and the expected date of delivery of phone mentioned was 31st march - 1st april 2016.
I was using a 4 inch i phone 5s phone, it was a gift. After placing the order i have given my i phone 5s to the 16 year old poor kid on his birthday whom i am teahing for 2 years. He liked it very much.
Now on 30th march 2016 they have cancelled my order and didn't mailed me about why they have cancelled it.
I feel cheated and don't know what to do.

Details of my order --
Order number[protected]
Item - Moto g turbo 16gb (white)

When i have contacted amazon and told them about this they just disconnected the call and haven't resoved this issue.

I have ordered one moto G mobile on amazon for rs 4999 as an promotional offer by using an gift coupon.the order was completed and the remaining amount was paid through netbanking i received order conformation with expected delivery date suddenly i received mail from amazon stating that oorder cancelled and your amount was refund.which i have not insisted.when called amazon customer service they said my website got hacked.
one of my friend received the below mail from amazon: Hello,

We cannot complete this order because our records show that you have reached the purchase limit for this product.

To provide more customers with great prices, we may set purchase limits on products that have very low prices or a limited supply. If a purchase limit is in place, we will display a message on the product page that reads "Limited Quantity". You can find the message under the product details near the top of the page.

After you reach the purchase limit for a product, please do not try to buy that item from Amazon.in while the purchase limit is in place.

If you believe that we have cancelled your order in error, please reply to this message and let us know.

-- Order Number:[protected]


but I received different mail stating that this was happened due to the technical issue.

One Amazon with three different versions.


My order number: Order #[protected]

Hi,
My order with order no:[protected]
has been cancelled saying some technical issues. Does it mean every time i do shopping and my order would be rejected, being a customer do i need to care about your technical issues. you guys are trying to gather funds for your own use from customers money, if you guys are not able to handle these issues better shutdown your site. i don't care abut your technical issues, process my order as i want the phone.

thnks

Annu Bhushan

Hi, I had placed the Order #[protected] of Moto G Turbo (White) on 27-Mar-16 with Amazon India. I used the promotional code which was offering this handset at price 4999. I received the confirmation mail on 27-mar-2016 regarding delivery dates. But now in the evening on 28-mar-2016 I got the mail that order has been cancelled & refund initiated. As I had not cancelled...They are saying there is a technical problem in pricing .So there was a pricing error.How can we trust that the price of all other products is proper or not.

I got to know on Facebook that there is an offer by Amazon that they are providing MOTO G TURBO white @4999INR. I applied the code on their site and my order was confirmed (Order #[protected]. But now they have cancelled mentioning that it was a third party coupon. I am now concerned about my private details i have provide to amazon and If it was third party responsible what about the safety of Transactions i made on their site. I want an action against the COmpany an if any third party is responsible they should be punished. And if it was a marketing stunt by Amazon they should provide the phone to all the customers.

After getting a promotional code over internet I ordered a Moto G turbo (white) for ₹4999 from amazon.in yesterday at 12.46 pm. After 2 hours and 25 minutes i.e. at 15.11 pm I received an email from amazon that the estimated delivery date is 01/04/2016 but at 18.36 pm I again received an email stating my order is cancelled and the amount will be refunded in 3-4 days. Today I got another email from company stating " we regret to inform you that your order for Moto G Turbo (ASIN: asin: B019FWXIX4) was processed at a discounted price due to technical issue. As a result, the order will be automatically cancelled."
If it was a technical issue then why the code was applicable only with white colour phone and not on black colour. Amazon is hoodwinking everyone.
I spent over an hour for a placing a successful order. It was a prepaid order my money is blocked for days. How they can do such fraudulent activity.