Amazon India Complaints & Reviews

Dear sir,

I ordered moto g turbo from amazon under promotional offer they had. Order #[protected] on 27th march

They confirmed the order on 27th march
They mailed me the next day that delivery will be made by 2-5th april by a mail on 28th march.

The next day they themselves cancelled order and initiated refund.

"as per the indian contract act 1872,

Once consideration is made and you have committed for the delivery, the sale is complete.

I got a mail that my product will be delivered between 2-5th of april.

(In this case :
1 an offer was made.
2 i accepted the offer.
3 i made the consideration(Payment).
4 you accepted the payment.
5 you communicated with me that i will be getting the order on 2-5th of april.
6 communication is complete.

Hence the sale has been done, where is my item now???

So it is a breach of trust that has happened, with me.
They entered into an contract and breached it on a mass scale!!!

I have all the mails regarding the same.

They must deliver the product and also compensation for this harassment to me .

I tried reaching there customer care but they refrained to do anything, i tried 2 times with their customer care to act on the same, they said we cant do anything.

On @7/03/2016 i got offer from amazon that moto g turbo which is of rs12500 is now available at amazon for rs4999 only then i ordered it and on the same day they moved my order to cancel list without any notice and today i got mail that my order is cancelled and the said they stated the reason is pricing error. My email is [protected]@gmail.com... I have also uploaded screenshots.

Bank statement shows a payment to Amazon Prime Membership amzn./primecom/wa 03/27-$107.79. I did not subscribe for any prime membership with Amazon at anytime. Please refund the $107.79 back to the debit account. Respectfully Submitted, Minister Itury H.Shomo
Reply requisted.

Dear Sir,
2 days back I have ordered a Moto G turbo edition at Amazon.in website by applying a coupon code (promotion code) and after applying the coupon code .

Details of product purchased : Moto G Turbo
Date of incident : 27/03/2016
Amazon Order ID : Order #[protected]

I have purchased the mobile with out of amusement and hope that I am getting a mobile at very fancy price at Amazon and purchased it online using debit card. After the payment is successful I received an order confirmation email from amazon.

But to my shock I have received an email yesterday from Amazon stating about the auto cancellation of product purchased. When I have called and enquired about this to customer agent they told me that the offer code was applied because of technical issue. Amazon also cheated some more persons in same way.

As a end user when I order a product I'll not be knowing about the technical issues. What I see is where to buy it and where I am getting it for less price. But with this situation at Amazon they have cheated us by doing some fake advertisement and to loot money from us.

I request a Justice for the situation what happend to me and deliver me the product. It is not my fault if a technical glitch happens at Amazon and they should be bound to deliver me the product.

Thanks,
Abhinav.
Mobile - [protected]

I have booked a order from amazon.in on sunday 27th of march 2016
it was moto g turbo phone and this was offered with a discounted price of 4999 where the original cost is 12499 when applied a code it falls down to 4999
but next day i.e., i have received a mail saying that this phone was offered at a discounted price and the order was canceled.
Please take a action ASPS

I booked a Moto g turbo white on amazon.in app on27-march-2016
order no[protected] for 4999 after the disc of 7500 and the price was 12499 i received the confirmation mail from amazon on my mail id also i have the screen shots of the order but when i checked next there was no order on the app i tired to call the customer care and they told me that there was no offer by amazon and the order was placed bec of the error on there website but how can it be cancel when its placed successfully and also got the confirmation mail

I have placed the order of Mobile phone (Moto g Turbo 16 gb -White) from amazon india, its actual price on amazon is 12499.I got promo code from baniyadeas.com and said by applying this promo code you will get a discount of 7499 and pay 4999 for the mobile.I tried to placed order for Black color but its showing that promotional code applicable with white color only so I have place order for white color mobile.
I logged in my amazon account, applied the promo code and it worked then i made the COD and placed the order. Order No.#[protected] .I have received the order confirmation email from amazon after placing the order and around evening I got message from amazon that order has been cancelled.My complaint is how amazon can cancel the order automatically after confirming the order and without the concern of customer they are cancelling the orders placed. Amazon.in has make the people fool.Amazon.in has to supply the product to me without any argument.

Hello sir, i had ordered moto g turbo on 27th march 2016 with order id[protected] but yesterday i found a cancellation mail and they says it is a technical issue of price error and cancelled my order. So i want my order as soon as possible. Thank you

Amazon has failed to live up to my expectations. I ordered a watch for COD that was on deal. The watch was never received and I was never called by the delivery uys. Later when I called Amazon I was told the product was returned because I refused the product or it was damaged. Both of which are not correct. Now they refuse to ship the product back even though they say its from their inhouse selleer cloudtail. When I call Amazon I am being told that I am not correct andf the delivery boy is right implying I lie. I am also hung up on by the associates. They threaten to hang up if you confront them. Is there a way Amazon's behaviour can be dealt with?
The second order we placed was for a phone on deal. Amazon cancelled the order saying price error. First of all do they even quality check the delas they put on the website. Or this is a way of promoting your website. Cancel orders placed or return porders without customer's permission.

My tracking id[protected]
Moods Warm Lubes- for The Warm Sensation - 60 ml

Please give me my prodact

I am Sumit Vyas. I have placed order for moto g turbo edition (White) vide order no (#[protected] placed on 27/3/2016 with 7.5k promotional code and actual cost i have to pay 5k which is i paid by cash but the server is stuck or i failed to pay after few minutes they send me a link for convert your order in cash on dilevery and i done and i got mail from amazon india for sucessfully order placed but on next day they cancelled my order without any prior mail or notice. amazon made a fraud with me. if flipkart fail to deliver product on right time then they mail us apologize mail. And amazon cancelled our order whithout our permission... its really serious matter they have our bank detail and many things so they also misuse our detail without any permission. They think Indians are fools. And easily forget this matter. I think they have to fulfill our moto g order as soon as possible.

Regards,
Sumit Vyas

I had placed the ORDER #[protected] of Moto G Turbo (White) on 27-Mar-16 with Amazon India. I used the promotional code which was offered on this handset at price 4999. Later I received the mail that order has been cancelled & refund initiated.

It is Amazon's responsibility to check all the details before selling any product. This is highly unacceptable and if they continue to operate like this customers will loose trust on AMAZON.

I expect the explanation from their side and the product at the offered price.

Placed a order(order#[protected] on Amazon.in on 27/Mar/2016. Order consisted of Motorola G turbo booked in promotional offer for Rs 4999. on 28/Mar/2016 order disappeared from my order list. On contacting customer care of amazon they say it was technical problem hence we cancelled your order, also I asked them how can you cancel orders without consent o[censored]ser or do you have such policy to which they replied that they dont have such policy to cancel orders. But they are saying that they wont be delivering this product any way.
I request you to take action ASAP.

I am a regular customer of amazon, i purchased one product from amazon and it is been canceled. I wasted my time and also I invested my money that I order through card and now they are saying its technical glitch.its their fault if it was technical glitch then should have refunded my amount through neft/imps but its been 2 days I ddinot get my money I need a compensation for this.What type of trouble I faced I know.
please contact me on this id:santosh.[protected]@gmail.com

I order the phone moto g turbo white 16gb with full payment of rs 4999 via cash on delivery at around 2.30 pm on 27 march 2016 and receive the confirmation main soon after.in the next day recive mail via amazon that your order is dispatch soon and in the evening cancel my order without any notification i want the product itself so i want the product as please help me.

Order Id[protected]
I had ordered a Moto-G turbo at a discounted price.Even after i made a payment Amazon has cancelled my order without notifying me and also deleted the order from order history.
Amazon is telling due to a technical issue it occurred but anyhow Its one kind of fraud.Kindly check the below Email from amazon

Hello,

We are writing to you about your Amazon.in order #[protected].

We regret to inform you that your order for Moto G Turbo (ASIN: Asin: B019FWXIX4) was processed at a discounted price due to a technical issue. As a result, the order will be automatically cancelled.

Such occurrences are rare and we are sorry for the inconvenience caused. If you have paid for your order, the amount will be refunded to the original payment method used once the order is cancelled. Refunds can take up to 3-5 business days to reflect on your account depending on your bank or card issuer's policy.

At this point no further action is required from your end. This email is for your information only.

********************************************************************************...⇄
Got questions? We've got answers. Visit our online Help department, available 24 hours a day: http://www.amazon.in/help

Sir I want to register a complaint against amazon india as I have order a moto g turbo edition whose order I'd no. #[protected] & after confirming the order, they removed the order from order history without notifying me. Even by 28th March 2016 I have received a confirmation email from Amazon stating that the order will be delivered by 2nd April 2016.
I have not even intimated that the order has been cancelled. I was informed about the cancellation only after calling the customer care to complain about the missing order.
Now I want to raise a complaint on the fact that they can't do this without my permission. They do not have the rights to do this. I didn't know by doing this what will they get but by doing this they making the customer fool. So please register this complaint so that they can't do this again to their customers. Firstly they give fake deals then they also confirm the order then after confirming then they cancel the order of customer by their self & says to customer that this is due to technical error. Now if this is due to technical error then why they have their technical support? What is doing the technical support?
OK if this is due to technical support then they have to put customer order on hold why they confirm the customer order? This is a fraud against customer as firstly give fake deals then confirm order & after confirming the order they cancel without any permission from customer.
Also they say me that the promotion cede is given by third party as no third party have the rights to give promotional offers without the permission of the company. So as amazon allows the third party to use their name & run promotional offers on their site by their permission. Their for a complaint must be registered against amazon as firstly they allows third party to run promotional offers by using their name & then after confirming the order from customer they cancel it by their self. I really doubt customer privacy with Amazon India. Please do the needful.

Hi Team,
Two days back I have ordered a Moto G turbo edition at Amazon.in website by applying a coupon code (promotion code) and after applying the coupon code

Details of product purchased :
Date of incident : 27/03/2016
Amazon Order ID : ORDER #[protected]


I have purchased the mobile with out of amusement and hope that I am getting a mobile at very fancy price at Amazon and purchased it online using my credit card.
After the payment is successful I received an order confirmation email from amazon.

But to my shock I have received an email yesterday from Amazon stating about the auto cancellation of product purchased. When I have called and enquired about this to customer agent they told me that the offer code was applied because of technical issue and kept the call without even listening about my view.I am very unhappy and embarrassed in-front of my collegues after saying this situation.

As a end user when i order a product i'll not be knowing about the technical issues. What I see is where to buy it and where I am getting it for less price. But with this situation at Amazon they have cheated us by doing some fake advertisement and to loot money from us.

Even the customer service agent have spoken to me very aggressively rather than soft when I am explaining him about my situation.

I request a Justice for the situation what happend to me and deliver me the product. It is not my fault if a technical glitch happens at Amazon and they should be bound to deliver me the product.

Thanks,
Vikas.

I had placed the order #[protected] of moto g turbo (White) on 27-mar-16 with amazon india. I used the promotional code which was offering this handset at price 4999. I received the confirmation mail on 27-mar-2016 regarding delivery dates. But now in the evening on 28-mar-2016 i got the mail that order has been cancelled. As i had not cancelled...How can they have right to cancel my order? They are saying there is a technical problem in pricing .
I have sent mail on [protected]@amazon.com but not get any response from amazon till now.
I am a new user of amazon & that was my 1st & last order with amazon.

I ordered a moto g turbo edition seller : cloudtail(White) on amazon.In dated 28-march-2016 for which i have selected the payment as cod. For the same i got confirmation message that it will be delivered to me by 2-april-2016.In the order history i can also see that my order is successfully placed and will be delivered to me. But on the next day when i checked it the order history for that particular was not present i cannot see the order.I call the customer service to assist me for this but they replied me in a very unethical behavior that my order will not be delivered and is no longer a validated one and is cancelled by the company. I have also taken screenshot for the references. The order number is as #[protected]
Registered mobile number : [protected]