Amazon India Complaints & Reviews

Dear Sir,
I had placed an order for Moto G Turbo (white) under Order #[protected], on[protected]. The product was priced at Rs.12499/-. But under a promotional activity by Amazon, after applying a promotional code (GYJQJ3YW) the order total was Rs.4999/-. I have applied the said code and it was successfully accepted by the Amazon site and paid the entire amount of Rs. 4999/- through my credit card and the said amount has been debited from my account as well. Following this, I had received an order confirmation email from Amazon. Thereafter, in evening I got an email from Amazon that your order has been cancelled. I immediately checked my order status on Amazon account, they removed the order detail on my Amazon account. Second I had received an email which said your order has been cancelled and the amount is refunded to you. I had never cancelled my order nor had I asked for any refund from Amazon India. The order has been abruptly cancelled without any intimation to me. When I had placed the order, the product was in stock and was available and the amount was accordingly deducted from my account and an order confirmation email was sent. Any refund which would be credited to my account shall be accepted by me under protest as I desire for the product and not for refund. I am hereby reserving my right for obtaining the product which I have paid for.
I also spoke to the Amazon customer service people they said that your order was successfully placed under the discount and you also paid the amount. Now they are telling me senseless things about cancelled my order.


Alok Kumar
[protected]
k.[protected]@gmail.com

Hello my name is Ganesh Waghela i, m from Mumbai Maharashtra I have placed an order "Moto G turbo" on 27th March, 2016 on amazon. And the order was placed following all the steps according to amazon. The amount was paid by credit card applying a discount code on the total amount.. The original amount of the product was "12499" with discount code "7500" was discounted from the total amount the final price was "4999" which i paid from my credit card..! The code was accepted by amazon website and within few minutes i received order conformation mail to my email id..! there was no conformation on delivery dates ! after 3/4 hours i received a mail from amazon regarding refund of my amount on the same order with in 2/3 working days ! today i received another mail regarding auto cancellation of my order ! amazon cancelled my order by it self without any notice or informing me about it !
now amazon is say it was a technical error regarding the discount code..!
Amazon is one of the reputed online shopping site but there was no call massage or mail regarding the order cancellation i would request for help regarding this issue i want my order which i paid for !! My id - [protected]@gmail.com

I have purchased moto g turbo on cash on delivery on[protected] . online seller company amazon cancel my order without given any reason. Also they have not given any information and notified to me regarding cancellation of order. So is this the way amazon deal with their customers. By giving offers they are wasting customers Time and Money. They assure to return money but what about time we wasted purchasing order. Fake offers, Fake amazon.

I have ordered yesterday moto g turbo from amazon.in in 4999 but they have canceled my order I have a proof of this order.I have a screenshot of confirmation of this order. Please help me and deliver my order in 4999.Amazon.in has canceled my order without taking my concern because they said it is a fake promotional code but if it is fake how can amazon accept this code. Amazon.In was doing prank with me. I have attached all proof of ordering details.

I had placed an order on[protected] whereby i had ordered moto g turbo (White) vide
Order #[protected]. The price of the product was shown as rs.12, 499/-. I had applied a promotional code and the same was accepted by the website (Amazon.In), following which the order total was rs. 4, 999/-. I paid the same through my sbi internet banking. The amount of rs. 4999/- was deducted from my bank account and an order confirmation email was received by me from [protected]@amazon.In . To my utter surprise, i received a sms on my cell phone no. [protected] which said that the order is cancelled and if i had paid the refund will be initiated shortly. I immediately checked my gmail account wherein i had received a mail from [protected]@amazon.In which said refund success. There was no email saying cancellation of order and neither was i informed about any reason for cancelling the order from amazon as i have not cancelled the order at all from my side.When i had placed an order the product was in stock and was available. The promotional code was accepted by the website, after that the payment was also duly accepted by amazon india's website and accordingly the entire order total of rs. 4999/- was deducted from my bank account. There is absolutely no reason to cancel the order. I am not ready to accept any refund as there was no cancellation from my side neither was there any fault from my side for amazon to effect cancellation. Any amount which may be credited to my account shall be accepted under protest by reserving my legal right to claim the product. I have already sent a mail to amazon's customer care, to which they say a sorry and say that its a technical glitch and is a rare incident; which is absolutely absurd. I want the ordered product to be delivered as the entire amount was debited from my account.

On 27th march, I have ordered Motorola moto g turbo edition from amazon.com for 4999/-rupees.and they also confirm my order but today just open my amazon account and I found that they have cancelled my order without and reason and without asking me.Also, I talked to customer care and he told me that by mistake mobile was 12999/- rupees so we can't proceed your order.So my humble request to you that resolve my problem and continue my order without modify it.just i want my mobile

I have ordered a Motorola moto g3 from amazon.in by applying a promotional code, it successfully created my order and confirmed me my order status.
But after some time the order was cancelled with prior notification and after having a tele calling with amazon customer care the gave me a reason that the promotional code was not valid.
As a customer i felt cheated because i was given a confirmation and then my order was cancelled.
So i demand a reimbursement in favor of this Or they deliver me the product as promised.
my Order Id is[protected]

Amazon.in order #[protected]
i have placed the order on 16 th march 2016 (which was sheduled to be delivered latest by the 21st march) and today is 28 th march, for these agonizing days i have received one sms in the morning stating you your shipment is out for delivery and in the evening i receive another sms stating you shipment cannot be delivered as the addressee in not available. No one from the courier Co even contacted me over my phone no.This has been happening for these past twelve days. i think your delivery team has resolved not to deliver the product to me, and now it is their ego problem. i have contacted your customer care a number of times over mail and phone but nothing positive turned up except i got lots and lots of assurances from your customer care that the product will be delivered but alas! nothing happened. i am very much disappointing by the service i am receiving from your end. i am fade up with contacting with customer care every day in and out, because it takes a lot of my valuable working time in getting in touch with you. today i contacted with your customer care and again assured that the product will be delivered by today positively & i will not receive the sms stating you shipment cannot be delivered as the addressee in not available.

lets hope for best and if not delivered by today the please initiate the process to refund my money paid to you back to my account.

previous conversation with amazon...
Hello Deepayan,

I understand that you are concerned about the delivery of your Order.

I have checked and seen that your order is again out for delivery today.

I kindly request you to wait till 8pm today, you should be receiving your product very soon.

Also, I have informed the courier department to get your package delivered to you soon.

We look forward to seeing you again soon.

Warmest regards,
Ammara.

ipton Iced Tea, Lemon And Mint Green Premix, Pouch, 400g...

1st part of the order reached me very shortly but next part i.e. 5nos lipton iced tea did not reach me, i got a massage on 18/3/16 from your end that the order was out for delivery, i waited all day but it was not delivered nor anybody called me no my mobile no [protected] from the courier company; but suddenly i got massage that the addressee is not available on19/3/16. this is totally wrong statement as my residence is my own house and not an apartment and somebody always present there 24X7. if the delivery person faced such problem as stated then why he did not contact me on my phone no. actually on 18th there was a heavy afternoon shower and the courier company personnel did not take the trouble of delivering the product during rain and gave you a fabricated feedback. from my previous experience i have found that if the product or shipment gets somehow damaged during transit then they try to give these sort of wrong feedback. so under these circumstances tell the courier to deliver today and give me a call in case of any problem regarding the delivery of shipment
[protected]

i waited upto 8pm but the shipment did not arrive.

Hi,

I ordered a smartphone motorola turbo mobile phone on march 27, 2016 worth rs 4999.

They were running a promotion and offered moto turbo for rs. 4999 instead of rs.12499. They also provided coupon code for the same to get the product at the promotional discount and coupon code was gyjqj3yw. It worked successfully and price come down to 4999.

This is now trick of all ecommerce companies first offer a product at a low price to attract the customers and they after capturing money with them for earning interest and then cancel it without any valid reason.

If consumer court can help us to get the product or some compensation it would be great.

Thanks,
Manish

Moto g turbo order order #[protected] cancelled by amazon.

I had ordered moto g turbo on amazon. In at around 27/3/2016 at 2.30, i did receive the order confirmation on my registered email account. I also paid the amount through my card.
But later i got the email saying my order has been cancelled, and there was a technical issue.
If there is a issue its your fault not mine.
I need the phone any how.
So please help me to get my phone and please take strict action against them.

On 27th march, 2016. I have placed an order - moto g turbo for 4999/- (Applied a promo code - gyjqj3yw). Payment was done and order got placed successfully.
Also they have not given any information and notified to me regarding cancellation of order. So is this the way amazon deal with their customers.

But, i haven't cancelled the order then how come amazon can cancel my order.
I'm deeply disappointed with the service provided by amazon. Companies like amazon are playing cheap tricks and playing games with customers feelings

Hi,

I purchased moto g turbo from amazon @ rs. 4, 999 on 27th mar, 2016 around 1pm. I made payment through netbanking and the order was placed successfully. All of sudden, in evening i received a message that the order has been cancelled and money would be refunded. Amazon have used the money of people and made them fool. If you cant fulfill your offers, you cant promote them. They didnt even apologize for the trouble they gave to customers. I want either the product or the refund amount along with the interest for the days they have been using my money.

I hope strict action would be taken against amazon like snapdeal to stop this false promotion and playing with the feelings of customer.

Thanks,
Akshay jain

Booking of moto g turbo mobile on amazon.In order #[protected] has been cancelled, without any intimation, and now company is claiming that it was technical fault, hence they have right to cancel the order.

I mean how is this possible that, while booking the product company where sleeping.

Hope i should get the product which i have ordered.

Prashant
[protected]

I had placed an order from amazon.in, details of order are:-
Order i'd:-#[protected]
Placed on Sunday, March 27, 2016
Product:- Moto G Turbo (White)
Electronics
Sold by Cloudtail

The original price was ₹12, 499.00, but after applying a promo code which I had got from a msg .price became ₹4, 999.00 after discount of ₹7, 500.00.
I have received the order confirmation email from amazon after placing the order But now they have cancelled my order without informing me.
How the amazon. in can cancel order automatically if they have confirmed the order before?

Hi,
I have ordered Moto g turbo(white) on 27th March 2016 and my order id is
[protected]. I have done payment of 4999 through debit card and it is debited from my account also.I have also received the confirmation mail also after ordering the product. But after sometime, I received a mail regarding cancellation of my order.I never cancelled the order, still i received the mail saying that my order is cancelled.I want the product not the refund.

Thank you,
Shweta Khandelwal
[protected], [protected]

Order Placed:
Sunday, 27 March 2016
Amazon.in order number:
#[protected]
Order Total: 4, 999.00
I have purchased moto g turbo on cash on delivery on[protected] . Online seller company amazon.in cancel my order without giving any reason. They don't given any information and notification to me. Amazon company also erased my order detail also bur i saved invoice its detail also mentioned below

I want my phone or compensation from Amazon.If any technical issue occur in Amazon then why they are running such a big organisation, why they are accepting money for product???...

Moto g turbo order order #[protected] cancelled by company without any reason.

I had ordered moto g turbo on amazon in at around 27/3/2016 @ 1. 58 pm, i did receive the order confirmation on my registered email account. But when i checked the status of the order at evening it was cancelled by amazon itself
.Since amazon have accepted the orders they will have to deliver the product now, can't go back now. So is this the way amazon deal with their customers. By giving offers they are wasting customers time and money.

I ordered mobile moto g turbo edition (white) on 27 march but Amazon cancelled my product without giving any prior notice. Its like a fraud to me that how company cancelled order just because of pricing. I got a promotional code over internet and i ordered moto g turbo for rs 4999 and i got conformation for successfuly order #[protected] but after few hours of order cancelled by amazon without any notification. I spent over a hour for successful order on their site for fraud scheme. Its like amazon done fraud not only to me but thousands of customers who ordered that product. Amazon playing with the emotions of their customers and must have to pay for this fraud act. Please help me to get my mobile and teach a lesson to amazon for this fraud.

Dear Sir,
I had placed an order for Moto G Turbo (white) vide Order NO.[protected], on[protected]. The product was priced at Rs.12499/-. After applying a promotional code the said promotional code was accepted by your system and the order total was Rs.4999/-. I have paid the entire amount of Rs. 4999/- through my Internet banking and the said amount has been debited from my account as well. Following this, I had received an order confirmation email from amazon.in. Thereafter, in the evening, to my utter shock I received a SMS which said that my order has been cancelled. I immediately checked my email account, wherein I had received an email which said REFUND SUCCESS. I had never cancelled my order nor had I asked for any refund from Amazon.in. The order has been abruptly cancelled without any intimation to me. When I had placed the order, the product was in stock and was available and the amount was accordingly deducted from my account and an order confirmation email was sent. Any refund which would be credited to my account shall be accepted by me under protest as I desire for the product and not for refund. I am hereby reserving my right for obtaining the product which I have paid for.

Shashank Akhare
[protected]
shashank.[protected]@gmail.com

Moto G Turbo Order Order #[protected] Cancelled by company without any reason..
I had ordered Moto G turbo on Amazon. In at around 27/3/2016 at 1.30, I did receive the order confirmation on my registered email account. But when i checked the status of the order at evening around 8. 30 it was cancelled by Amazon itself without any confirmation and I have not received any confirmation after that...
so please help me to get my phone and please take strict action against them...