Amazon India Complaints & Reviews

Hi Team,

My name is Harshal Shah. I have ordered Moto G Turbo(White) with order number[protected] on 27th Mar 2016 from amazon with discounted price of 4999 by using promotional code. Actual price of the product is 12499. By applying promocode it becomes available for 4999. After placing order it was auto confirmed by amazon. And by some time I have received email stating that "we have processed a refund of Rs. 4999".

Kindly provide me this product at Rs. 4999.

I have booked lenovo k4 note vibe on 3rd March but still not received the phone. They have changed the delivery date 3 times. Every time when I contacted customer service they gave me different answers, it is almost one month passed but I have not received the phone. I have done payment through credit card and my first instalment is also due before the date of delivery they have given last time. I am very much disappointed with the service of amazon.

I have bought Moto G Turbo Edition. My order got cancelled.
My order number is:[protected].
I placed Order on 27th March 2016 at 02:10 PM.
I came to know that my order got cancelled.
I called Amazon.in they told me that it is written in amazon terms and condition but i read its terms and condition nothing was written like that.
I have attached ScreenShot of my confirmed Order.
Please help me for this issue

Today i bought a Moto G turbo edition from amazon.in my email id is [protected]@gmail.com and my order no. Is[protected] . But my order got cancelled automatically . Using promo code i got ₹7500 discount and after using wallet balance and promo code, i paid ₹4399 using my debit card . But my order got cancelled automatically, Amazon told it was a technical fault in price and they cancelled all the orders !! This is not fair they cant cancell the order like this, I want my product . The sent a mail that order refund successful, i dont want refund i want my product, please see to it, they cant cheat people like this ! I have attached some screenshot please see to it !!

I placed an order from Amazon India for Moto G Turbo using a promotion code on 27/March/2016. The order was confirmed and was pending dispatch(image Attached). (ORDER #[protected].
After couple of hours i got a cancellation message from Amazon. I had not cancelled the order. When I checked it says the order was cancelled due to pricing error which is unfair for the customer as in first place you allow customer to place order and then cancel it without any details.

I would want to receive the phone with the same price that I paid OR company should pay larger compensation to customer.

Why should Customer be suffer due to sellers mistake ?

I ordered a product named moto g turbo by paying whole amount through net banking on 27/3/2016.now they suddenly cancelled the order. during this i sold my current mobile in market.now as they cancelled the product my money is also with them.even if they return money it will take a about 5 days. so i want my ordered mobile now or they should compensate for the loss

Hi,
Today i have ordered a Moto G Turbo Phone on Amazon India for 4999/-, after i have applied a coupon code, and it is placed successfully with out any failure.
Now i received a mail that mentioned they successfully initiated refund of 4999/-, i havent received any call about the cancellation of my order of the same. I haven't cancelled the order, it was done by amazon guys.

Here is the Order Details:
Order Placed: 27 March 2016
Amazon.in order number: 404­2498837­8889942
Order Total: 4, 999.00

Thanks
Kasireddy

27 March 2016, I have place an order of Moto G Turbo which was having wooping discount of 7500. The phone was actually costing RS. 12500 and was giving RS. 7000 discount on applying coupoun code. So I was getting Moto G Turbo for Rs. 4999. I just place order and pages Rs. 4999 to Amazon India. My order ID[protected]. But after placing order I just checked estimated delivery date, but there was no such information provided by them. So I contacted Amazon India about the same and they said this was not our promotion it is an 3rd party promotion. Now I am buying Moto G Turbo from Amazon India and paid them Rs. 4999 but then also they are saying that it was 3rd party promotion and my order will get canceled. This is a pure case of getting consumers attracted towards their website and get a lot of page visits per day. This is their regular practice to improve their page rank. Now I want my Moto G Turbo for which I paid Rs. 4999. Please help me to get my phone and stop Amazon and other e-commerce websites from doing such a fake promotions.
I hope I get a positive response as soon as possible.


OrderID:[protected]

I'm writing this mail in reference to the conversation we had regarding the order.#​​[protected], my mobile no: [protected]

i want to know about the date when i will get my order, you say 100% purchase protection, where is it???

after confomation on mail, amazon say that we could not provide you this promotional order, then why u confirmed the order, i want quick reply by amazon, otherwise i will take case against amazon

I will like to introduce myself as a regular customer of Amazon. However, I have been really disturbed by the pathetic level of customer service that I have recently received from your Indian subsidiary.

I ordered a few bed sheets to be delivered to my parents back in India on 8th Feb 2016. Order ID[protected]. The item was expected to be delivered by 25th Feb but it never arrived. Given that it was a third party seller, I reached out to the seller asking about the whereabouts of the item on 24th Feb, 2016. The seller informed me that the package has been misplaced by Amazon easy ship. I subsequently reached out to Amazon too and they acknowledged that they have missed the delivery date. Amazon promised to call me back on 29th Feb and they never did - instead they sent an email saying that they don't have an update from courier team.

With lack of response from both the seller and from Amazon, I filed for A-Z Guarantee claim on 1st March 2016. As per the terms, Aamzon.in is expected to refund based on my original payment method. It also says that most claims are resolved within 1-2 weeks.

And here I am after 3 weeks waiting for the response. What I find disgusting is that despite Amazon losing the parcel, they refuse to take ownership for refunding the money. Please see excerpts from the subsequent emails/chats :

a) 12th March - "I currently see that A-Z Claim has been filed for your order. Hence, I'd request you to wait and I'm sure you'd receive a positive response soon"

b) 17th March - I still had no response back and therefor reached out to the customer service again. Response : "The A-Z team had concluded the seller to initiate the refund for the items... I will contact the seller on your behalf and request him to initiate the refund". As per he A-Z guarantee terms, Amazon.in is expected to process refund, I am not sure why the third party seller needs to process it. Does that mean that my card details are being shared with the third party seller. This is a serious breach of data security.

c) 19th March - Still no refund so I reach out again. Response : "I have escalated the issue and we will make sure that our team response back to you within 24-48 hours regarding the refund for your order". I received no response within 24-48 hours.

d) 21st March - Still no refund, so I reach out again and I ask for a firm date to receive the refund. Response " Allow us time till 24th end of the day we will try to resolve the issue". And I received no response back.

e) 25th March - still no refund and so I reach out again. Response : " I can assure you that you will surely get your refund as soon as possible... I have concerned with my senior and we have escalated the matter to the higher authorities of A-Z team and requested them to issue the refund for the product as seller is not responding... As of now I would not be able to provide the exact date (for refund)"


On 26th I receive a email from Amazon where they have chased the seller again for issuing the refund.

As you might appreciate the reason we order through Amazon is because of the assurance that Amazon provides that our money is in safe hands. But the above sequence of events suggests that this is not really the case. It has been almost 3 weeks now and I am still waiting for refund. All I have been provided till now is assurances but I have not received my refund.

Reading your interviews, I get an impression that you treat customer complaints very seriously. The normal complaint escalation process has failed and therefore I am writing to you hoping that you will take appropriate action to a) process my refund b) compensate me for the hassle and c) take appropriate action to improve customer service in future so that I dont have to do through this experience again

This is my last attempt to reach out to amazon for refund. I hope a resolution soon or unfortunately I will have to take appropriate legal action to get my refund.

I had a debit card and a credit card saved on my Amazon account. Suddenly I received an alerts that 15$ was spent from my account. I could not trace the source but later again another 15$ were spent from my other card at a similar time of the day. I noticed that it was through some company audible. And then eventually after doing some research I found that it was an amazon company and the link between my two cards was my amazon account.
This is an absolutely illegal way of extracting money from the saved cards without permission. I will ensure that the message is spread to not use amazon services.
I want amazon to acknowledge this and ensure it doesnt repeat with any other customer and secondly I want amazon to reimburse me for the hassle I took to block and reissue my cards at 12:00 am in the night to ensure that no further fraud happens on my cards.

Hi
The delivery boy is not willing to deliver ye stuff ordered (Order Id:[protected] to my address and he is asking me to come and pick it at the place which he wishes to. I ignored it as amazon promises door step service . This happened on 25/3/2016 . Yesterday(26/3/2016) he dint even call me and message was sent me that addressee was not there . He is purposefully doing this .I made a phone call and complained about this to amazon office but no action is taken. Delivery guy called me from this no ([protected]) . I still dint receive my order please take strict action against him and deliver my order .
Thank you

[protected]
Hi I am dipinder singh, I ordered the perfume from amazon details are given below

Order#:[protected]
Item: Bottled Night By Hugo Boss For Men 200 Ml 200 ml

Due to some reason I requested to cancel before delevery of the product but they did not canceled buy saying that give return request after receiving the product now they are not listening anything, I keep on calling to their customer care but no solution provided i have not even opened the perfume box its in orginal packing +sealed I am very upset everyday I keep on calling 10 to 15 times a day but now they have refuse to refund the amount and replacement, they said they will not even reply on email I am very upset I have been harass a lot I came to you with a hope that I will get solution(justice)

Thanks & regards
Dipinder singh.
Email I'd. [protected]@mail.com
[protected]
[protected]

Sir I have Purchased Redmi2 Mobile from Amazon India. Now it has gone faulty . It is in Warrenty period . I showed same in service center pune . But service person denied Warrenty saying that circuit is burnt so cant be repaired within Warrenty. I leaves in Nagpur. And MI service center is at Pune and Mumbai.
What option I have available plz guide.

I bought a branded perfume and body lotion from Amazon.in and when I received it I was shocked to find out how horrible it smelled and gave me a bad headache!! And this is one of the best brands so I doubted I might have received a duplicate product! Now I contact Amazon Customer service to return them and they say please return it by yourself to the seller as its not Amazon fulfilled!! I say ok no problem just refund me the amount.. I go to 6 different courier offices and they all refuse to ship them as they say that 'Online walo ka bohot nakhra hota hai' and 'Ye sab hum log ship nahi karte'. So I tell Amazon about this and they say - Sorry please return it by yourself!! I tried to speak to 3 - 4 reps but they all denied to help me and one of them offered to give me rs.50 discount for products worth rs.2000!!! Unbelievable!!! So now I'm stuck with products I will never use... waste of rs.2000!!!

Sir,

I have ordered moto-e on march 3rd 2016 (Order #[protected]. But item has not been delivered yet. Amazon have changed the delivery date 6 times already. Every time I contact customer care, they say it will be delivered with-in 2-3 days. I have contacted customer service 4-5 times till now. i see same seller is promising one day delivery in amazon site.

Amazon India is cheating customers. Please take necessary actions against them so they should not repeat this with anyone else

I ordered lenove k4 handset through Amazon website on 11th Mar'16 by paying extra rs 50 for fastest delivery charge. I got the product on 14th Mar'16. after using for 2hrs the handset was found defective. I filed the return request. I returned back the handset on 15th Mar'16 to Amazon courier team. Also I got an message that I will get another handset of Lenove k4 by 19th Mar'16.ORDER #[protected].
Today is 25th Mar'16, there is no information is available & I didn't get my order till date. And I have taken this handset through HDFC EMI system. My EMI is already started but i have not received my Handset. When I calling/emailing customer care, I didn't get any positive response from them.

Had a conversation with an uncouth, officious customer service executive (Kirti) who suffers from verbal diarrhea.
1. Her primary objective seems to be educating the customers about the processes that Amazon follows, which were not even remotely connected to my query.
2. She wanted to inform me that I am going to receive the product before the last date mentioned by Amazon, surprisingly most people receive the product before the last date mentioned by the company.
3. Had to tell her to stop speaking, and inform her that she had conveyed the message long back – which had little effect on her and she continued to blabber.
4. Probably she does not understand the language and needs to be taught English from middle school level on-wards.

As i decided to buy a mobile on amazon they deducted 10000 rupees on my moto g3 order but they are not at all responding me till now. It is still in process they are telling so please help me through this or else they will rob the money of so many innocent people they are really robbing. so it is completely on you people to dissolve my problem. i hope this site will.

I have ordered cenizas cotton double bed sheet with 2 pillow covers, a ever seen worst product, i have just spread it for 4 days and washed in tumble was without soaking it even then the complete co lour have been bleeded and in first was it is looking like a year old bed sheet, i have paid 600 which went in vein, i want ma money to be refund on my account immediately .

I even tried calling on your toll free number which is of no use

U can not just cheat a customer with these cheep products, u should check the product quality, before posting in your website, if it continues no one would like to even watch your add apni dhukan .

Regarding this complaint Amazon team have called me and asked me to do some bank formalities which was not done due to bank issue, Thy made me Rome more than 3 times for diff ATM machines to generate the response code, n now not responding on ma call either messages, i will not leave this issue, will take it further if i ll not get ma money back .