Amazon India Complaints & Reviews

Amazon India . Doesn't keep their commitment.
At 5:14 pm an executive promised to give me ₹6500 as gift card and at 7:52 they said according to new resolution they not be able to provide the gift card anymore.

If you can't keep up your words then why do u even make false promises to the costumers .
This is regarding Moto G turbo.

Proof is given in form of attachments.
My email id is [protected]@hotmail.com

Hi,

I had placed the ORDER #[protected] of Moto G Turbo (White) on 27-Mar-16 with Amazon India. I used the promotional code which was offering this handset at price 4999. I received the confirmation mail today morning regarding delivery dates. But just now I got the mail that order has been cancelled & refund initiated.
As I had not cancelled the order, I called the Amazon Customer service, they said that it was technical fault & no promotional offer was going on that product.

It is Amazon's responsibility to check all the details before selling any product. It means, whatever sale prices they are offering are might not the discounted prices and they might cheating us every time!!!

I hope, I will get the product which was promised in discounted price & don't want the refund.

Regards,
Sagar

Hello,
I have ordered Moto g turbo(white) on 27th March 2016 and my order id is
#[protected]. I made payment of 4999 through debit card and the payment was successful.I have also received the confirmation mail also after ordering the product. But after sometime, they cancelled my Order of their own.This breaks the trust what i had with Amazon because i have purchased many products with them .I want the product not the refund.

Regards,
Vishal Azad
[protected]
vishal.[protected]@gmail.com

On 27.03.2016 at around 1:40 i booked a moto g turbo(16gb) white colour mobile for rs4999/- from amazon india (Order no:[protected] after watching their advertisement on facebook. I ordered using the promotional code and i had a discount of rs7500 from the original price of rs12499. I paid the amount sucessfully and got the order confirmation mail from amazon.In on my email. But later in the evening i got a message and email from amazon stating that "we regret to inform you that your order for moto g turbo was processed at a discounted price due to a technical issue. As a result, the order will be automatically cancelled."

It is a shame for a ecommerce giant like amazon where they are cheating their consumers by first giving them fake discounted deals and then cancelling the order after the booking. I dont know whether it is a technical glitch or something else but if the site itself has allowed us to purchase the product at discounted rates(Without any kind of warnings or notifications) then it is their responsibility to hand over the product to the buyers in the same rate (Without cancelling their orders) or compensate in some other way.

Seems like bringing such lucrative deals on the sites and getting the maximum no. Of hits at that time is becoming a new fraudlent trend amongst the ecommerce sites where they earn lot of money (By the hits) and at the end cheat the consumers by cancelling their order. But why should we suffer ? How can we trust these sites that they are not cheating on us ?

Similar kind of fake deal complaint was registered earlier against snapdeal where the company has cancelled the order of a iphone 5s which was purchased at rs68 and a good judgement was passed against the company (In the favor of buyer).

I wanted to file a complaint against the amazon regarding the same and i believe that consumer court will take strict action against the amazon and pass the good judgement as similar to snapdeal case.

Please take legal action against amazon and order them to deliver the product at the aforementioned promotional price(Rs 4999).

Thanks and regards,
Sagar sikri

I have placed a mobile phone (Motorola - g3 turbo ) with a promotional code. The order was placed successfully, i have the order number & their mails for himself confirming the same, that your was placed successfully, but as a day past i received another mail in which they are saying that due to some tech. Glitch that promotion code occurred.

But as per me if there was a glitch that can not be placed. Now they are saying that in future they will never repeat the thing.

But what happen to my order, my promotional code.

Please help to get out of it.

Booking of moto g turbo mobile on Amazon.in order Order #[protected] has been cancelled, without any intimation, and now company is claiming that it was technical fault, hence they have right to cancel the order.
Also they have no motion in their T&C or Policy that any technical issue we will authorised to cancel confirmation ordered without intimate costumer..!

I mean how is this possible that, while booking the product company where sleeping.

Hope I should get the product which i have ordered.

Yesterday only (Dt 27.03.2016 time 13.30) i booked moto g turbo(16gb) white colour mobile from amazon india [order no:[protected]] watching their ads on facebook.com, that using given promocode the mobile will be only at 4900rs only. I ordered using their promotional code and i had a discount of rs7500 from the original price of rs12499. So i paid 4999 from debit card. Amount got deducted from my bank account as well as got confirmation mail from amazon.In to my email address of order confirmed and estimated delivery date will be sent soon. At around 18.15 time i received messege from vm-amazon that your order is cancelled as well as got an email from amzon.In today (Dt 28.03.2016 at 11.28) that "we regret to inform you that your order for moto g turbo (Asin: asin: b019fwxix4) was processed at a discounted price due to a technical issue. As a result, the order will be automatically cancelled." as they have said they will return my money what i have paid but i want to file a complaint against this fake amazon deals which happened earlier n snapdeal.com of iphones 5s at rs68 and a good judgement has been passed against the company. Please take legal action against this company and order to deliver my product at said price to all indian consumers who have booked their mobile at the same promotional price
For the same i have purchased 2 more mobile from my different logins(Cousins), the same condition has happened. If you ready take a strict action against amazon i will provide the details of those 2 persons
Regards,
Ninad kargutkar

Dear sir, madam,
I ordered moto g turbo on 27th march 2016 order no.[protected]. Whose cost was 12499 and after applying the promo code it costs 4999 and after applying the gift certificate of rs 100 it costs 4899. I payed the rest amount of 4899 through my atm card online.
Now they cancelled my product and they said that you can do what you want but we will not give you the product, your refund will be credited to you in 3-5 working days.
I want the product not refund. I hope you will take positive action on this matter.
Thanks & regards.
Amit

Order no: #[protected]
I ordered the phone with full payment of rs4999 via Debit Card at around 1.29PM and received the confirmation mail soon after.But after sometime, I received a mail regarding cancellation of my order.I never cancelled the order, still i received the mail saying that my order is cancelled.I want the product not the refund.

Why you cancel my order?...i dont need your sorry i want service like amazon which name is enough...but i know you will not do anything only say sorry ..remember sometime mistake is accepting a good thing..if your are not give my order from now i will not use website to book anything or never suggest to anyone...so accept your fault give our order ..sometime loss is good...! If i will go to consumer court definitely i will won...dont forget snapdeal case so its request sir fullfill our requirement.as soon as possible saying sorry is not enough sir..!!
why we all spoiling Amazon brand...we need justice
thank you...

I have ordered a mobile phone with order no. Order#[protected] from amazon on 27th may and my order is successfully placed and even my product is dispatched.
I got a email from their side on 28th may that they will not deliver my product because the coupon i used during purchase is not valid and accepted by the mistake.
First of all they publish coupons with third party vendor then gather traffic on their website and accepts orders then cancel the order by making excuse of system glitch.
I'm not only the single victim thousands of customers are also get frauded by same day and same deal.
I want you to help me to deliver my product at discounted price asap from amazon and get them a lesson to not spear fraud promotion activities in future.
Thanks
Here is my personal details
Name - hemant kumar sain
Email - [protected]@gmail.com
Mobile - [protected]

Fake offers, Fake amazon...

Hi,
I have ordered Moto g turbo(white) on 27th March 2016 and I have done payment of 4999 through Net Banking and it is debited from my account also.I have also received the confirmation mail also after ordering the product. But after sometime, I received a mail regarding cancellation of my order.I never cancelled the order, still i received the mail saying that my order is cancelled.I want the product not the refund.


Thank you,
Sanjoy Pal
[protected]@hotmail.com

I ordered a "Moto G Turbo" phone on 27/03/2016. I received a code after searching in Internet. After applying the code I got 7500 promotional discount.

The product orginally priced at 12, 999. I booked at 4, 999 INR. The money was deducted from the account.

After 6 hour, they cancelled my order stating that the promotional discount. It was processed at a discounted price due to a technical issue. As a result, the order will be automatically cancelled.

I didn't even recieve my money till now, it's almost 28 hour. I beleive this is unethical after taking order, deducting money and then cancelling the order at last moment saying it was a mistake.

Being a loyal customer of amazon over a year...Ordered over 100s of products from amazon india...And today what i get is a sense of fraud smell from amazon.In.. After getting a promotional code over internet i ordered "moto g turbo(White)" for rs. 4999!!! From amazon website on 27-mar-2016... But i get a mail regarding my order that it is a technical issue, your order has been cancelled!!! I spent over a hour for successful order...I got a confirmation email from amazon team!! So how are amazon team going to return my hour spent on their site for fraud scheme!!! Or are they going to maintain their name!!..
Please help me getting my this booking confirmed, so that i can have my mobile.
There confirmation mail
Amazon.In your orders | your account | amazon.In
Order confirmation
Order #[protected]
Thank you for your order. We’ll send a confirmation when your order ships.
We'll notify you via e-mail when we have an estimated delivery date for this item. It will ship separately. You can cancel at any time.

Your order will be sent to:

Order details
Order #[protected]
Placed on sunday, march 27, 2016
Moto g turbo (White)
Electronics
Sold by cloudtail
Facebook twitter pinterest rs.12, 499.00

Dear Sir,
I, Ram J Gupta purchased moto G turbo from Amazon.in with promo code order(ORDER NO. #[protected] on Sunday[protected] and paid the amount via credit card which was Rs. 4907/- and also get the confirmation of payment and order via email. And also there is a mail saying we will confirm your delivery date and send your separately. But in evening I have received mail that your order has been cancelled due to technical issue. This is not my fault for the issue. They have received the payment and they have confirmed it . This is happening Third time with me. At the time of Diwali this type of issue I have faced but that time I have tolerated this but this time not. Why customer suffer due to their mistakes. I have paid the money and I want the product.
Kindly resolve this issue and register the complaint against the Amazon.in.
I will be very thankful to you.
Thanks & Regards
Ram J Gupta
[protected]

Hi Team,

I am Loveneesh chauhan resides in Gurgaon. I have ordered many products from amazon but this time when I ordered "Moto G Turbo(White)" for Rs. 4999!!! (order id:171-[protected]) from amazon website on 27-Mar-2016 as I got a discount code on internet. But I get a mail regarding my order that it is a technical issue, your order has been cancelled!!! I spent over a hour for successful order. I got a confirmation email from amazon team!! So how are amazon team going to return my hour.

Hi Team,

I am Akshay Pathak resides in Navi Mumbai.
Being a loyal customer of amazon over a year...ordered over 100s of products from amazon India...and today what i get is a sense of fraud smell from amazon.in.. After getting a promotional code over internet I ordered "Moto G Turbo(White)" for Rs. 4999!!! from amazon website on 27-Mar-2016... But I get a mail regarding my order that it is a technical issue, your order has been cancelled!!! I spent over a hour for successful order...i got a confirmation email from amazon team!! So how are amazon team going to return my hour spent on their site for fraud scheme!!! Or are they going to maintain their name!!..
Please help me getting my this booking confirmed, so that I can have my Mobile.
ORDER #[protected]

Thanks.

I booked Moto G Turbo(16GB) White colour mobile [Order #[protected] ] in amazon india on 27.03.16 around 1.30p.m seeing their ads in facebook.com of discounted price of the mobile. I ordered using their promotional code and I had a discount of RS.7500 from the original price of Rs12499. So I Paid through Creditcard my paying amount RS.4999. I got confirmation mail from AMAZONINDIA.com to my email address of order confirmed and delivery date will be sent soon. After 7.p.m I called their customer service to know the status of my order, they told order will be cancelled due to error in pricing. I want to file a complaint against this fake amazon deals which happened earlier n snapdeal.com of iphones 5s at RS68 and a good judgement has been passed against the company. Please take legal action against this company and order to deliver my product at said price to all INDIAN consumers who have booked their mobile at the same promotional price

Hi,


I placed an order for Moto G Turbo (White) yesterday on Amazon on Credit card EMI option. Order got place successfully and I received message saying “We will send a confirmation when your order dispatched”.

Today suddenly received an email from Amazon stating the order has been cancelled as it was processed at a discounted price due to a technical issue.


This is something highly unacceptable, being a genuine customer I placed ordered. If the code was not correct then its fault of Amazon not mine, then how could Amazon cancel my order. Where on another hand couple of my friends got delivery date confirmation also. For them Amazon accepted the Code, is this some kind of joke which amazon is playing with its customer?


Highly disappointed with the behavior of Amazon.


I would request you to process my order ASAP.


Please find attached screenshot of my order confirmation and email which I received stating my order has been cancelled with my order details below:


Order: #[protected]

Email id registered on amazon:
digvijay.[protected]@gmail.com


Kindly do the needful.


Regards,

Digvijay

I placed a order moto g turbo (White) on 27th march 2016 with discount 7500/- rupees.
And my order id is[protected]. I made payment of 4999 through credit card and the payment was successful.I have also received the confirmation mail also after ordering the product. But after sometime, they cancelled my order of their own.This breaks the trust what i had with amazon because i have purchased many products with them .I want the product not the refund.

Regards,
Naved behlim
Naved.[protected]@gmail.com