Amazon India Complaints & Reviews

Sir,

i am booked a camera from this amazonl, b'coz of any reason i need to cancel the order #[protected] on 24/02/2016, after cancellation i got a mail from company that your refund is initiated & it back to your account within 2 working days but still i am not get my miney back.so many time i called to customer care & always they assuring me that your amount is reflected within 24-48 hrs, but still i am not get my money.
so please support to solve on this on ASAP

Regards

M.Ramakrishnan

Hi,

I am Ajesh bhardwaj i purchase redmi 2with 15% cash back offer after purchase i have a issue with phone i called amazon for replacement my phone but he refund my amount while i want replace phone i not get my 15% cash back offer

now i am not return phone with out offer i received call form amazon and Warning to me .

Please do the needful.
My No.[protected]

have order soura shakti panja mini solar home light fro 27 feb 2016 expected reached date 2 march to 5 march, i am waiting for this purpose at last inform to me your order is cacelled, i am belong to rural area i need urgent above item when i have contect to sell say that technical problemi

I placed order from amazon.in item of Nokio 108 model mobile Order Number:[protected] in the seller of sulaka sales at 15th feb 2016 item mention delivery date is 19th to 24th feb 2016 but as on date it is not delivery so i complaint at seller via amazon customer support they also try to reach via mail to seller they are not response so that i paid 1698 INR money need to refund by seller that one also not response by seller and respect person of amazon also asking days after now they asking for weeks to refund the money so kindly give me your support to refund my money from respective concern.

We have place and order lee cooper leather boots at price 1499, 7uk size, we reciave notification your good deliver till 2nd march 16, now we are traking a good but we didnt find the our order.now amazon price is hike .

Amazon have clearly mentioned oniits website that one CDMA sim works in HUAWEI honor 2 but not so. In return policy Amazon says only replacement no return for mobile. Never expected that Amazon will supply a wrong product and refuse to take back.

This is regarding the one of the order #[protected], at Amazon, as the product was defective and the reverse pick ws done on 23rd Feb via AWB#[protected]. From 23rd Feb2016 onwards I have been continuously following daily twice, with Amazon, I don't get any update on the progress, till today and every executive whom I talk or chat gives me a different statement and every executive asks me to discard the statement and promises of the previous executives and request me to give them another 24 hours to give me just the update and it has been more than 8 days i still don't get any update on the progress. I am neither asking them to resolve my request immediately nor I am expecting them to refund me immediately, all what I am asking is just update on the progress of my issue. Amazon was never like this and all of sudden it has become a nightmare make them understand and get any help

I bought this pen. They have sent me my order on the box it was written made in Haridwar, India. It should not be there because it gets manufactured in France. They accepted this mistake and offered me replacement. I told them my address for replacement in my further email to them. They have generated replacement for wrong address in wrong city. Now when I contacted them to correct the address they are saying it can not be done. They said they know its there mistake but they can not do anything in this issue and I need to satisfy myself with the counterfeit product.I need justice. These companies cannot go Scott free after cheating customers

Sir,
I ordered for a butterflies women's clutch beige BNS 2240 ( hand bag) and a scarb. I received a scarf on 2nd March and above said hand bag on 3rd March. When I opened I found that there was no strap in it and one button for connecting strap was damaged.
Hence I beseech you either to replace or exchange the above mentioned item or refund the amount.
Ordered No.[protected].Ref no. DGrCKpKrR. My email [protected]@gmail.com

Hello Sir/Madam, Actually my mobile was Problem. I Submitted my Mobile Your Service Center Krishnanagar. My Mobile name-Karbonn titanium machfive. Phone IMEI No. – [protected]. It was Submitted approximately[protected]. But Still I don’t getting any responses from Your Service Center – Ghosh Enterprise, B C Complex, Station approch road, Krishnagar nadia, Krishnagar – 741101, West Bangal. please send my mobile it is my last warning.

My contact no-[protected]
other no-[protected]

‪#‎amazon‬ Amazon India - not seen any worse service from any other company before. You guys are pathetic and highly unprofessional... can you update on the complaint 1662066. the issue has not been resolved . its more than a month now. also the purchse history has been removed from my id. how dare you guys remove the purchase history just because you have not resolved it. call backs arranged 4 times. not even 1 call came back how unprofessional. you guys record the calls for training purposes but i have recorded for putting a complaint in consumer forum and clearly informed you that i am doing so in each call. it should be resolved within next 48 hrs. or lets meet up in the consumer court. Also teach your customer care guys to talk properly. They shut down the systems at 7.15 when the working hours are till 7.30 At 7pm no floor manager is available. How can a manager be missing during shift timings. - Gurgaon Office. The customer service guy replies to me he has other work also and is not available in the evening. As if we guys have no work at all and only Amazon India is busy working and still not able to process even a single complaint even after 33 days. Complaint number #1662066

Order Number:[protected],
Amazon is the biggest cheater company, I orderd a camera for rs 47, 000 on 23 january, from seller TECHNOGAZET in which I was supposed to be delliverd a camera a 55-200 lense and a memory card,

and on 31st jan what I got was a parcel packed in black packaging, not amazon's packing, and when I opened the parcel was dumb struct to see that There was a camera bag and a memory card inside and an empty camera box, and the surprised thing was the packaging inside black packing was of EBAY not Amazon's,

I immediately complained about it I got a call from that cheater seller asking the images of packaging, I sent it to him, He claimed that he sent everything as he got the camera packed in front of himself
Then I got a mail from seller saying He did not send me the 55-200 lense only rest of the things he had sent,
I asked him why are you changing the words, then he again changed the words saying he had sent everything, that e mail he sent me by mistake

I told everything to Amazon's customercare, They blocked my A.c and blocked my outgoing calls so that I could not call Amazon.saying that I had already returned high amount product even though I had never returned any high valued product they were giving me the answer which has no logic, I had only returned a bata shoe worth rs 400 as I wanted size change and they denied to change the size, I had to return it, I got the A.c unblocked by posting it on social media,

Since then I have been taking follow ups, calling them reguraly, But I have still not got any response from their side Even I have talked to their managers They fool say that they are not aware what it happening over there, Team is investigating, (does it take 40 days to investigate) it has been more than a month already meanwhile The claims are being rejected, They say that they have checked and acording to transportation team the product was in the packet while delivery as the weight of product was same which was dispatched from seller's end, you fools what the inlogical answer you are giving, The courrier boy did not have any weighing machine while delivery how can you say that, and What if the seller did not put anything inside the box then the weight would absolutely be the same which was delliverd to me,

When I call them they cut my calls, dont give me the right response, they just ask me to refill the claim they are bloody cheaters, I did not pay 47, 000 for just reclaiming the claims, I did not pay money for being harrased, For a single reply I have to wait 10-10 days.


Dear team, the Amazon has been harrasing me mentally for more than a month I had no more option left than this, I want the real face of Amazon should be visible to everyone, I suggest you all to never does shopping on Amazon, Coz I don't want you to regret like I am regreting,

Dear Team please show the real face of Amazon to everyone, I have got to know This company is earning the money by doing fraud to customers,

I am gonna lodge a FIR and a complaint in consumer against this tomorrow as I have no more patience left in me to wait.
Request you all to go to other E com company like sanpdeal and Flipcart rather than choosing this one

My Amazon.in A-to-z Guarantee Claim (Order[protected]

I have returned my product to vendor on jan 28th.. But still i have not recieved my refund amount and I have been following up wit amazon yet no improvement. Wen ever i cal they say i will get my refund within 2 days and now its been more than a month n i am still waiting. Very Poor service

Hi,

The Order #[protected] had to be delivered by March 1st which was not done as expected. But when contacted customer service they gave false promise of order getting delivered on same day. And finally i did not receive the order. Next day when i contacted i got the same reply again but the order is still not delivered. Very frustrating.

Order ID[protected]: 1 of Sony NWZ-W273S 4GB MP3 Walkman (White)
[ASIN: B00K17N388]

The product, which was delivered on 6th Oct'15, has not been working since
15th Jan'16.

I have contacted Amazon more than 10 times between 24th Jan'16 and 26th
Feb'16.

I have been waiting for a 'Retail Invoice with a Product Serial No.' . It's been exactly 38
days since I have been following up (From 24th Jan'16). At this pace, my warranty-window may get lapsed.


Calls to Amazon customer care #[protected]/E-mails to the seller:
kharidiye

24 Jan'16
26 Jan'16
27 Jan'16
28 Jan'16
29 Jan'16
30 Jan'16
31Jan'16
6 Feb'16
14 Feb'16
16 Feb'16
21 Feb'16
24 Feb'16

Hi,

I purchased one product from amazon siteon month of november by using my credit card (EMI) but i returned my product and i got the cancellation and redounded amount(1999) SMS from amazon also. I called to your customer care and i told to cancel my EMI and auto debit also i asked about my money and he told my money will back with in 3 working days .But you people canceled auto debit only and now every month i am getting credit card bill with interest which i am not used also.

2 days back again i spoke with your customer care person now they are telling the emi is canceled and your money is not refundable because EMI is only 3 months 3 is completed now we cant refund your money but this is not fare i want my money back.

Card No=[protected]

Complain NO=1-[protected]

Regards,
Pavani

Date 2/3/2015

Entire details available in the chat history shown below...

" 
Chat
End ChatSound
You are now connected to Gowtham from Amazon.in
Me:My Reference is[protected]...
Today I received the Consignment."Nikon Coolpix A10 Point and Shoot Digital Camera (Red) with 8GB Memory Card and Camera Case". But the case for camera was not available in the Consignment, kindly arrange to send it ...
Gowtham:Hello, my name is Gowtham. I'll certainly try to help regarding your concern.
Me:Hi Gowtham... U got my issue???
Gowtham:According to you, the camera case is missing from the product. Am I right?
Me:Correct
Rest all other things were their... Only the camera case was left
were there to b precise
Gowtham:May I place you on hold for two minutes while I research this for you?
Me:k..
Gowtham:Thanks for your patience.
Currently it is not possible to send the missing item separately. Because, we will not be having separate inventory for parts.
But we have an alternate solution.
You can place a new order for the case cover within Rs.300.00 and you can reply back to us once the order has been delivered. So that we will initiate the refund for the product cost.
Me:It was not my fault... I hasd placed the order for all these items and made the payment...
Gowtham:Does this work for you?
Yes, the fault is from the Amazon side.
Me:can u arrange to sent a case...
Gowtham:We take completely responsibility for the product and amount.
You can place a new order for the case cover within Rs.300.00 and you can reply back to us once the order has been delivered. So that we will initiate the refund for the product cost.
Me:k then send a case.. that's it...
c.. y r u making this a confusing loop... u can very well send a case for said camera...
Gowtham:Let me explain. If I have an option to send you an replacement product for the missing item means, it will be done by me in the first instance. But we don't have separate inventory for parts. In this case. So it is not possible to send the missing item separately. I hope that you understand our limitation. Instead you can place a new order for the pouch within Rs.300.00 and and you can reply back to us once the order has been delivered. So that we will initiate the refund for the product cost completely.
Am I clear?
Me:Sorry .. it's again a confusing process...
As you had taken the responsibility either you refund the rate of the case (Rs. 300 ) as you specifed or send me a pouch / case for
same camera..
Gowtham:Currently we don't have any of the option which you prefer. There is only two option available. You can return the complete product for a full refund or you can place a separate order for the pouch and will be initiate the refund.
Me:this is not fair...
Gowtham:Could you please confirm your preferred option from the above mentioned options?
Me:can u escalate this to your management... i want to register this as my concern...
i hope you are concerned about yr customers..
Gowtham:Once the customer contacts us, each and every details will be forwarded to the management automatically. Could you please confirm the exact issue in placing a new order for the pouch?
I hope we are connected.
Me:c... again you r putting me into a loop... the issue is you had not provided the csae along with the shipment... u can sent me another pouch... simple... as per your version.. i am supposed to book another purchase.. and then to contact you (a very cumbersome and unfriendly affair) to get my refund... how confusing loop... u may kindly sent another pouch that's it...
Gowtham:Currently this option is not available. You can place a new order for the same item. Even you can place a new order right away. I'll make a note in your account regarding the refund for the pouch. So you can simply just contact us after the delivery. My colleagues will see the notes and will initiate the refund. Also I can send the chat transcript as a proof.
Me:i thing you will appreciate to find a solution out of it.. rather than dragging such a small affair into lengthy processes...
can u connect me to any senior.. or make any arrangement to talk to your senior...????
Gowtham:If you are interested in the above option means, there is only one option. You need to return the product back for refund.
Me:i want to escalate this issue / concern / complaint
Gowtham:This process is same for every industry. If the issue is transferred to my sources also, the reply will be the same.
If you are interested in the above option means, there is only one option. You need to return the product back for refund.
Me:I am asking you to escalate this to your senior...
Mr. Gowtham... as a customer i have the right to ask for an escalation of my concern...
Gowtham:Let me check.
Me:'am waiting for your reply.!!!
Gowtham:I'll transfer the chat to my supervisor.
A Customer Service Associate will be with you in a moment.
You are now connected to Sagar from Amazon.in
Sagar:Hello, my name is Sagar. A member of Amazon leadership team
Me:MR. Sagar... Kindly c the previous chat... and, y concern...
Mr. Sagar i hop[e that u will appreciate the concerns of your customer and will initiate customer friendly methodology...
Sagar:Sure, please allow me 2-3 minutes while I check this for you.
Me:Mr. Sagar r u there????
Sagar:Yes, I was looking at your contacts
Thanks for waiting so long.
Me:so what u had decided.. to help me out or to trouble me out????
Sagar:I'm sorry to learn that you received incomplete order.
Me:C how much time I have to spent on chatting to sort out this issue... i don't want to get into such cumbersome issues again and agian... that's y am requesting u to settle this issue by simple sending me a pouch .. that's it... i expect u to be more concerned..and not so rigid...
Sagar:I see our agent has provided the alternate solution to either return it for full refund, or place new order for pouch
Me:C how much time I have to spent on chatting to sort out this issue... i don't want to get into such cumbersome issues again and agian... that's y am requesting u to settle this issue by simple sending me a pouch .. that's it... i expect u to be more concerned..and not so rigid...
so your agents decides your way of action?????!!!
Sagar:We're sorry for any inconvenience. If you don't prefer to refund nor placing new order, I'll add Rs. 300 Gift card to your account.
Me:hey mr... sagar... again the same tune... y Rs. 300 Gift??? send me a pouch... ...
https://www.amazon.in/gp/cart/view.html...(see full link) this is only for Rs. 256... send me this..
i made it very clear... i want a feasible solution which is simple...
Sagar:Mr Jayasankar, I would like to inform that we rely on third party sellers for the inventory. The sellers won't sell the set separately nor we can send new order separately.
So, you may take advantage of the 3 options we provided to solve your problem
Me:Mr. Sagar... if it is so... your agent had not complied to his commitment.. ask him to resend it again...
Sagar:Unfortunately, there is no other options available. We're sorry for any inconvenience
Me:yr chat is getting hanged...
any one there???
Mr. Sagar...
This is not fair.. to leave a customer and vanish like this...
HOw u r going to solve my issue????????????!!!
Sagar:Unfortunately, there is no other options available.
You may either place new order, or return it for refund, or use the gift card to place new order
Me:I want an official apology from your side in my mail about the incomplete order...
Then only i can place a new order for a pouch and request for the refund...
Sagar:Sure, you'll receive an email from me within few minutes after we finish this chat
We're sorry for the inconvenience you experienced with this issue
Do you still have any other questions
*?
Me:I do not have any other question.. but really 'am not satisfied with amazone services...
this i will b taking up in each and every platform which i could do...
Sagar:In addition to our large selection, one of the benefits we try very hard to offer our customers is convenience. We're very sorry for the inconvenience you experienced in this case.
Me:this is the way u r offering convenience... plz do not throw away words like this Mr. Sagar...'am so sorry ...to b harsh... but i think it is deserving..
You are now reconnected with Sagar.
Sagar:Hi again! I am sorry we were disconnected. I can pick up where we left off.
Me:hatts off to Mr. Sagar and yr team for making simple things complicated.. and troubling customers like me...
Sagar:We truly value this kind of feedback, as it helps us continue to improve our store and provide better service to our customers. I'll be sure to pass your message on to the appropriate people in our company.
Me:i thingk i will b having such a long session again to get my refund after making the order...
Sagar:I proactively made a note on your account to issue full refund for the new order that fulfilled by Amazon with the order cost of atleast 300.
So you wouldn't have to bear the trouble of explaining all the issues again
Me:If you r truly passing this message to appropriate people / senior management of your company.. ' will b expecting a communication from them also...
Sagar:Our next representative will be able to look into that and help you accordingly
Me:i think we should end this conversation... even though it has been a bitter experience for me... u had put me into a loop...
expecting that what u committed would materialize... god knows...!!!
Sagar:We'll certainly make things right and help you accordingly.
Thanks for your patience.
Is there anything else I can help for you with?
Me:1 sec plz
Sagar:We're still connected
Me:as u had told i had placed a new order... orderno.[protected]
Sagar:I see the order is not fulfilled by Amazon. So, we're unable to issue refund. Instead, I'll add the order cost in the form of Amazon gift card to your account
The gift card will be added to your account after the order delivered
Me:it is fulfilled dear.. check it again...
i do not want git card.. i want refund...
Sagar:Not at all. Amazon ships the order on sellers behalf.
Me:i did not get u???
Sagar:If is Amazon fulfilled, you'll see this message "sold by seller name and fulfilled by Amazon"
http://www.amazon.in/dp/B0183VNY8M
But here it is saying Sold and fulfilled by "saco"
Me:c this order refe. Order#[protected]
Sagar:it is saying Sold and fulfilled by "saco"
Me:i not understading what u r trying to tell...
https://www.amazon.in/gp/css/summary/ed...(see full link)
i just placed this order...
Sagar:I'm referring to the same order.
You didn't place the order that fulfilled by Amazon
So refund not possible, instead we'll add gift card to your account
Me:not what is this new funda... i had booked through amazon only...
Sagar:Please have a look at this link below:
http://www.amazon.in/Saco-Multipurpose-...(see full link)
Do you see this message "Sold and fulfilled by saco"
**?
Me:c i don't know what all these things r... as u told i booked another product through amazon... as per your commitment... u should refund this ... that's all
Sagar:I'm sorry, I'm so sorry, but we can't offer any additional insight or action on this matter.
Is there anything else I can help you with?
Me:what u mean???
Sagar:It means, we're unable to fulfill your request. Please try to understand the policy
The same item is not available that fulfilled by Amazon. So, please accept gift card instead of refund. Otherwise, you may return your order back to us for full refund before the return window expires
Me:"Sagar:We're sorry for any inconvenience. If you don't prefer to refund nor placing new order, I'll add Rs. 300 Gift card to your account." this was what u told... and now.. u r thelling this is not possible..
Sagar:It is of course possible
So, can I go ahead and add the gift card balance?
Me:then i ordered it through amazon only.. y a new issue now
no gift card... balance refund...
this was what mr. goutham committed..."Gowtham:Thanks for your patience.
Currently it is not possible to send the missing item separately. Because, we will not be having separate inventory for parts.
But we have an alternate solution.
You can place a new order for the case cover within Rs.300.00 and you can reply back to us once the order has been delivered. So that we will initiate the refund for the product cost.
"
Sagar:Yes, that is possible only if you place new order that fulfilled by Amazon
But you placed the order that sold and fulfilled by third party seller
Me:Mr. Sagar 'am having full conversation details...
Sagar:That's the reason, we cannot issue refund and offering gift card instead
Me:That u have not specifed in the conversation.. i was only asked to book a new purchase...
Sagar:So, please tell whether you want to accept the gift card or return your order for full refund?
Me:this is not fair...
can u call me or give you phone number...
what u r doing is extremly against what u had committed...
Sagar:Please look at the information I provided above where I advised you to place the order that fulfilled by Amazon :
"I proactively made a note on your account to issue full refund for the new order that fulfilled by Amazon with the order cost of atleast 300"
Me:what is this fulfilled by amazon 'am not aware...
yr rep asked me to book a new order i did... now refund it.. that's it
Sagar:You'll find 2 types of items listed on our website. 1. Fulfilled by Amazon (FBA). 2. Fulfilled by a seller.
Fulfilled by Amazon means that the products are stored, packed and dispatched by Amazon.
If you see 'a fulfilled' tag besides the price of an item, that means the item is being fulfilled by Amazon.
Me:this was not explained / told by yr rep.. he asked me to book a new order i did... now plz don't topple around...
Sagar:Please look at the information I provided above where I advised you to place the order that fulfilled by Amazon : ‎2‎:‎40‎:‎09‎ ‎PM
"I proactively made a note on your account to issue full refund for the new order that fulfilled by Amazon with the order cost of atleast 300"
Me:i feel really pitty on me to waste my time with you guys... u r not trust worthy...
i dont want your mere rs. 300 gift voucher... u have it in my name... but really this is ridiculous... i want to place this as a major complaint from my side... and i expect that some senior sensible person will answer me...
Sagar:I'm sorry that you're not aware of the types of orders listed on our website. However, Amazon takes full responsibility and strive our best to offer all possible solutions
Me:this is totally ridiculous... even after this sort of acts.. u r throwing away words... Sorry mr. Sagar... i will take up this with Amazon... with all this chat history... and u keep yr 300 rs. gift card with you...
Sagar:Please be informed about the reason why we cannot issue refund to third party seller orders. Amazon Marketplace listings are created by sellers other than Amazon.in. When you buy an item at Amazon Marketplace, the individual seller processes and ships your order.
When you order from one of our Amazon Merchant the order is placed online, using the Amazon.in order form. The information necessary to fulfill your order is then transmitted to the individual seller, who will handle all details of order fulfillment and support.
Because of this, we're not able to issue refund to third party fulfilled orders.
Me:I told... u keep yr new logic with you along with Rs. 300 GV...
Soorry Mr. Sagar... i don't want to continue this caht and waste my time.. i will feel that i lost 300 Rs.. some where.. bye
Sagar:We're sorry for the inconvenience.
If you don't have any other questions, feel free to click 'end chat' button
Your chat session has been idle for 2 minutes; so, I'm closing the chat. Feel free to get in touch with us again if you have any more concerns. Thank you for contacting Amazon. We hope to see you again soon."

Dear Sir,
My name is Vikash Tiwari and Phone no. is [protected]
I have never place any order for any articles from you than how can you deliver the parcel with my name and address. Please tell me that do you verify the authenticity the order before taking the order. Today I have received the SMS containing the words as" ARRIVING TODAY: JOCKEY WOMEN'S COTTON HIPSTER -WILL BR DELIVERED BY AMAGENT ([protected]). PAY RS. 365 BY CASH OR DEBIT/CREDIT CARD. and at 2PM your parcel reached at my home while i have not placed any order. Therefore you are requested kindly investigate this serious issue otherwise I will prefer to civil court in this issue. Further please find out the person who has actually place the order and intimate me as soon as possible.

We ordered Yonex Badminton Combo Order No[protected] using Amazon India Online but the company charged us Price above MRP of the product.

MRP price was Rs 540 + Rs 540 + Rs 475 = Rs 1555

But Amazon charged me Rs 1999 which is against MRP policy.

and they are doing the same with all customer. this is complete case of Fraud with customer

Dear Sir/Ma'am,

I had purchased a Mi 4i phone from Amazon India on 16th Oct'15 vide invoice no-KA-BLRS[protected] and invoice dated 19th Oct'15 with a condition that i will get a refund of 15% (i.e. Rs.1500/-) within 3 months from the date of purchase.
But till date i haven't received any refund to my account. Request you
to kindly do the needful at the earliest.

Regards,

Titas Bannerjee


Dear Mr.Robin,

I would like to inform you that the said transaction was done through HDFC Bank Credit Card bearing no -[protected] in the name of Aswini Kumar Sanganeria. I am unable to send you the statement right away but would request you to check the same at your end & do the needful.

Regards,

Titas Bannerjee

Amazon
Your Account Amazon.in
Message From Customer Service
Hello,

I am extremely sorry to hear that you haven't received the cash back yet for order #[protected] that you placed
on Friday 16 October 2015 for which you are absolutely eligible.

Please let me assist you, this is our duty and responsibilities to take care of our customer interest and money as well.

As per your concern I want to inform you that your matter of cash back is already under investigation and would take some more time, as already assisted by my previous colleague to wait.

I want to inform you as per updates from the billing team all the pending cash back has been credited to customers account by the first week of February 2016, however you haven't received it yet.

Since you have contacted us many times I would request to please send the bank statement till this time so that we could confirm it and forward it to the concerned team to resolve this matter as soon as possible without any delay.

I understand that the date given to you last time has already passed, however I do not want to make any false promise to you this
time and want to inform you that these kind of issues takes some time in the investigation.

Please be assured sir, as the appropriate step has finally taken for you from our end.

I realize that at this point of time asking you to wait again would be disappointing, however, we would really like to assist you better.

I realize your experience with us hasn’t been as positive as you’d hoped, but I hope you’ll consider this an isolated incident and give us another chance in the future.

Your patience and understanding will be highly appreciated in this regard.

We value your correspondence with us and look forward to seeing you again soon

Warmest regards,
Robin
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Amazon.in
Original Message
Dear Sir,

It being such a big company, this kind of service is not expected. Are you
really taking the matter so seriously. I think the matter is not escalated
to the concerned authorities. Kindly make the refund urgently.

Regards,

Titas Bannerjee


Hello,

I'm sorry to know that you haven't received cash back till now, I'll try my
best to help you in this.

I've checked the history of cash back and see that the date of receiving
cash back from HDFC was 17 January but still customer did not get the cash
back.

To help you with this I've personally contacted promotional department and
informed that the cash back processing is still carried due to large number
of purchases in the offer hence our business team informed that the pending
cash back has been processed and credited to all pending customer.

I would like to inform you that previous time you've contacted and while
investigating regarding your concern, this issue has been escalated to the
higher authorities and they are seriously working on this. They are
currently processing the cash back amounts for the pending customers of
ours and we will never miss out on anyone remaining.

Upon checking I see that your cash back is successfully credited to your
account but it is taking little time to reflect in your account.

So that this issue will be directly escalated to the bank. They'll research
and add the cash back as a credit in your account immediately.

I'm very much positive that our upper management would be helpful and
collaborate with the bank and issue you the cash back to you at the
earliest and the issue will be fixed and resolved to your satisfaction.

On the whole we truly appreciate your patience and understanding you have
displayed in this situation all along.

Excuse us this one time for the delay in responding to your E-mail. Thanks
for giving me enough time to provide the best solution. Once you write back
to the above given E-mail address, The concern department from the bank end
will get back to you and resolve this issue for sure.

Please don't worry. We do take full responsibility for getting this cash
back. Give us last chance to rectify the delay and process cash back to
your account at earliest.

We hope to seeing you again soon.​

Warmest regards,
Rekha G

On Wed, Feb 3, 2016 at 3:20 PM, Amazon.in wrote:

*Original Message*
Dear Sir/Ma'am,

With reference to my order no-
*​*
*[protected] placed on 16 October, 2015. *I haven'd received the
refund till date. Request you to do the same urgently.


Regards,

Titas Bannerjee



On Mon, Jan 25, 2016 at 3:50 PM, Amazon.in wrote:

Message From Customer Service
Hello,

Thanks for writing us back with the confirmation and I am sorry for the
inconvenience caused.

I have escalated this issue to our billing department and requested them
to look into this matter on high priority.

I know asking you to wait is too much of an inconvenience already. But
I
would request you to kindly wait for 2 to 3 business days for the back
office to get back to you with an update.

Please be rest assured that we will do everything possible to solve this
as soon as possible.

Your patience and understanding is highly appreciated in this
matter.Look
forward to seeing you soon.

Warmest regards,
Abdul




*Original Message*
Dear Mr.Sai Ram,

Thank you for your prompt response.

As per your mail, the transactions done through credit card has been
made
a
refund but I would like to inform you that i had made the purchase
through
my HDFC Bank Credit Card, but i haven't received the same till date.

Kindly look into the matter.

Thanking you,

Titas Bannerjee



On Mon, Jan 25, 2016 at 3:28 PM, Amazon.in wrote:
Message From Customer Service
Hello,

I understand your concern regarding cashback offer for your order
#
​​
[protected] placed on 16 October, 2015. I will help you with the
information.

Firstly, please accept my sincere apology for the delay in the
cashback
from the bank's end. This is not we want our customers to experience.

I have contacted our payments team regarding this and got an update
from
them that the customers who has done the transaction through HDFC
credit
cards, the cashback has been credited on 17 January, 2016.

I would like to inform you that cashback for HDFC debit card holders
has
been delayed due to issues at the bank's end. Cashback for the HDFC
debit
card holders will be processed latest by January 31st, 2016.

If you have purchased the product with HDFC credit card and you
haven't
received the cashback, please write back to us so that we could
escalate
the issue and resolve this for you.

If you have purchased the product with HDFC debit card, I can assure
you
that you would receive the cashback by January 31st, 2016.

In case you need any further assistance, or you have any query, please
feel free to let us know about it anytime.

The patience you have shown in this regard is highly appreciated. We look forward to seeing you again soon.

Warmest regards,

G Sai Ram

*Original Message*
[protected]
01/25/16 14:54:36
Your name: Titas Bannerjee
Order No:[protected]
Dear Sir/Ma'am,

I had purchased the Mi 4i phone on 16th Oct'15 vide invoice no-KA-BLRS[protected] and invoice dated 19th Oct'15 with a condition that i will get a refund of 15% within 3 months from the date of purchase.
But till date i haven't received any refund to my account. Request you
to kindly do the needful at the earliest.

Regards,

Titas Bannerjee