Amazon India Complaints & Reviews

I have ordered a watch found different so i returned it and my refund was initiated by the company on 28th of jan but till this date i have not recieved my refund.Every time I call to customer care they tell me to wait for 2-3 days but are not resolving this problem .this is happening from last 15 days.i am attaching you the copy of return. i request you to please look into this matter and try to resolve it as early as possible...

ORDER #[protected]
Order Date : 30JAN2016
Delivery Estimate Date : 6Feb-18Feb

I've given the details about the time of ordering the item above ! i've contacted Amazon so many times but they are NOT able to resolve my problem ! they always say the same thing that "WE WILL CONTACT TO THE SELLER" ! they are saying so even after the passing of Last ESTIMATED DELIVERY DATE (That is 18 Feb) ! and when i ask to issue my refund they want me to wait for another 3 Days ! i mean, I have been waiting for 18 days to get the order ! and they still want me to wait ! i want a Satisfactory resolution to be given to me ! else i will approach to Consumer Court !

I had purchased the mobile phone from amazon and when i applied for return n refund they r saying that u will only get replacement bt i had purchased the mobile another n they were saying that they will talk about this matter within 24 hrs they were making fool of peopls

I had ordered the product on 9th Feb, 2016 with amazon.in for Lenovo VIBE K4 NOTE and ANTVR Head set in it's flash sale Bundle offer. i have not yet received the order of Lenovo Vibe K4 Note. Originally it was supposed to be delivered on 15th Feb, 2016. The date of delivery was changed to 20th Feb, 2016 stating that ANTVR Head Set is not available but i have already received the ANTVR Headset on 13th Feb, 2016. I have been Calling, Messaging, e-mailing them since 10th Feb, 2016 and i am being told to reorder the product. Please look into the matter.

I was cheated by Amazon India recently. First of all, when I wanted to order a product at my roorkee location, it was unavailable. Then I had to wait for one week to order the product at my uncle's home at delhi. I ordered the product on 4th Feb but it was not dispatched till 5th Feb When I chat when customer care, I was told that it will be available only 0n or after 8th Feb. . As I had to catch a train to my home on 10 Feb, I chatted with amazon and told them to deliver the product by 10th Feb. They agreed and product was dispatched on 6th Feb. It arrived Gurgaon on 8th Feb. I was expecting the product to get deliver by 9th feb but to my surprise it was not delivered by the end of the day. So I again chatted with customer care and I was again assured that my product will be delivered before my departure. But this is what amazon is all about. Cheating customers and claiming to be earth's most customer-centric organization. All these has already costed me more than Rs 1000 plus valuable time which cannot be calculated. Because of that I missed my MBA classes. When I contacted amazon, they gave me a gift card of Rs 300 and told that they can't do anything further.I want satisfactory solution.

Hi

I had placed an casio watch[protected]) on 6th Feb it has been delivered to me yesterday after 12 days and that too the defective and used product, now Amazon is not replacing the product as they are saying it cant be replaced now because to get it delivered soon their cc has already raise the replacement request, they told me that I have to order the product again (which is now available at 2k higher price)
It is very poor service by amazon, not acceptable .

Thanks
NIkunj Jain
[protected]@gmail.com

I ordered a backpack from amazon...on receiving the product i understood that it was not what i wanted ...so i decide d to return the product and ask for a refund...i gave back the product the next day only...but after that there was no information regarding my refund...so i called up the customer care and they told me that it is the seller who has to refund my money and they can only pressurize the seller...after repeated calls and emails i did for an entire week also there was no improvement...each day when i called i got a different response...and finally one day an executive told me to file a complaint in their own customer forum ...i did that too...next day i got a e mail saying that my refund has been initiated for a sum of 436 rupees...but i have paid the delivery agent 500 rupees...and it was also written that they are sending me a cash cheque which will take 10 days to reach me ...and since it is an outstation cheque it will take more than two weeks for the beneficiary banks to en cash it...these people have tested my patience to the maximum...and they are like they can only issue a cheque and nothing else can be done...for a refund which would take hardly 48 hours ...i have already wasted a week and still i have to wait for a month more...and again the trouble of going to the bank and en cashing it...money isnt the issue...but the way these people are behaving is totally unacceptable...i have decided that again i wont buy any product from amazon...

Dear sir,
With due respect I inform that I placed an order for an LG SMART WATCH while watching an advertisement with a pic of wrist watch as "LG SMART WATCH AN EASY GUIDE FOR BIGGNERS" on AMAZON.IN, that time I thought it is a wrist watch and placed the order but after sometime I was looking more and found it is not a watch it's just a paper book guide, I just requested for cancel the order. Amazon india have confirmed for cancellation but thay didn't refund yet.

On offer amazon is providing 15% cash back on app and 10 % on web above 5000 rs on all debit and credit cards I made a transactions of 5177 rs via rupay debit card. On repeated talking to customer care they are saying that you are not eligible saying rupay is not included in debit card they are included in net banking.I want my cash back any how

Amazon Order No[protected] dated 11/8/2015
Under the above order I had purchased a Floresheim Shoes and after wearing couple of times the shoes stitching have come apart as shown in the attached picture.
You are requested to resolve this complaint by refunding the amount or replacing the shoes.

I have bought R-033 TX HP 15.6 Laptop from Amazon on 06 May 2015. As per the policy I would suppose to get 1 year warranty, till 05 May 2016. But while registering the product I find that the warranty will end on December 2015. I raise the issue to amazon and escalate the same to the higher authority but no outcome occur. Moreover when I call to customer care they simply cut down my call. I have talk to supervisor Mr Imran of the Customer care, they just tell me wait for 2 days.Further I wants to add that product have some manufacturing warranty. Without proper invoice HP cant restore it. For the same I also request Amazon to send me the invoice. But the simply harras me. I want my money back with penalty.The invoice they provided not contain any serial no. From the last 3-4 months I have raise a query at least 15-20 times. Please help me for the sake of mankind.

I have ordered a pair of shoes and the size was found small so i returned it and my refund was initiated by the company in the 1st week of November but till this date i have not recieved my refund.Every time I call to customer care they tell me to wait for 2-3 days but are not resolving this problem .this is happening from last 50 days.i am attaching you the copy of my written complain to amazon. i request you to please look into this matter and try to resolve it as early as possible.

I would like to inform you that i purchased a product by net banking in amazon on 5th Feb2016. Product outstanding amount is 499/-. Due to the product not according to me so i refund the product and amazon refund my payment amount in my account on 13th Feb 2016. Authorization code for sale transaction [protected]. but till date this amount not show in my amount so kindly work on my complain on urgent basis.

I placed an order of Apple Cider Vinegar on 10th February 2016 in Amazon in the mode of cash on delivery. ON 13th February i got a SMS that the delivery would be held on or before 15 th February 16. But yesterday, on 17th, when i called customer care to know the status they said that the Amazon courier company couldn't find the delivery address. That's why the product has been returned. Lots of order were delivered in the same address form amazon and other eCommerce company also. only this order which i need urgently because of medical treatment, did not find my address. There was no any email communication as well as SMS from the company i received about the product returned. i was astonished when i come to know this situation. I want solution.

Respected sir/madam
on 9th july 2015 i ordered yu yuphoria from amazon . The device worked well for 2-3 months and then it start lagging, earphone not working, battery draining.I have been calling amazon and yu care for last 3-4 months regarding this issue and i am not getting any solution for this.As i called them many times they told me to call yu care . yu care is telling me for last 3 months that we will solve .I also asked for return but they not doing so. I asked for replacement of device they are not doing that also .i m frustrated now and nearly spent 500-600 rs on calling till now and till not getting any response.hope you will response in favor and as fast as possible.

I Ordered a Lenovo K4 note with VR bundle on 2 February 2016 and the Order number is[protected] which has to be delivered by 9 feb 2016 but i have still not got my package delivered. I have complained thrice of this matter to the amazon customer service team but every time they reply me with the same answer that they have informed the courier team to call me and have my package delivered but its 19th feb 2016 now no one has called me nor they have delivered the package. I request you to help solving my issue with amazon

Order No.[protected]

HP DeskJet 2131 All-in-One Printer
Sold by: Cloudtail

I ordered the Printer on 14/02/2016 and choose the option of same day delivery, even after multiple follow ups I haven't received the product till today (17/02/2016), Everyday I'm just notified that product could not be delivered because addressee was not available. Neither any delivery person reached my address nor I was ever contacted on call.Besides this when I called the delivery person on the number provided by Amazon, it was switch off (tried multiple times).

Now I don't have the patience of waiting for the product and making follow up calls and emails, I've cancelled the order. Now I just want my money to be transferred back to my bank account as I'll never be doing any purchase from Amazon in future. They don't understand the urgency of customer when we choose same day delivery option.

Order no #[protected], ordering a phone Samsung galaxy s5, rec it 25 January, 2016 it's empty box, after lunch complain in Amazon, seller contact me didn't provide me help, after m filled a to z claim on 28 January, it's denied, why??, don't know when m get my product, many calls nd chats, mails m done with Amazon but get nothing

I had purchased a perfume with Amazon india.Seller Boyaah Chicago.
Product name:Ralph lauren polo sport 125 ml.
Order number:#[protected]
Claim id:#[protected]
This is my first purchase with Amazon.But now i am thinking why i have purchased with them.I am really feeling frustrated and irritated.I have received a product, old stock which is going to get expired soon.
I have called Amazon and asked them to take back the product.I have conveyed my issues with amazon as MFG is 02/2014.I have chosen seller which has given a higher price for the product thinking he ll give me a good product.Many sellers are selling in low price but i chose booyah chicago.But i am disappointed.I had clearly mentioned that i am a very busy person and i dont have time to ship the product and moreover i am not in town.If i have enough time then i would have gone to a shopping mall to purchase the product.
When I mentioned the problem to Amazon they accepted it as the seller's issue and have requested me to raise a complaint against the seller.They assured me that they will remove the seller from their online portal.I said as this is the first time i dont want to take harsh dealings with the seller as he has good rating and mistake must have happened.I agree that mistakes do happen but the seller should realise his mistake and take corrective action.
Even after repeatedly asking the seller to contact me through phone he has not made any call to me.When i had called them up twice they assured me that a senior person will return back my call and address my concern.But its waste of time.No call.
Then Seller had sent me a bargain mail asking me to take the product for 20% of the orginal price.I had declined that offer.This product is not worth that much and fit to go to the dustbin.
He was delaying the process so long for more than 15 days and i got frustrated and have raised a complaint against the seller.I also felt that even Amazon is slow in dealing with this.
After negotiations failed then he requested for pictures then i sent him that as well in mail.Then he is telling me that the product can be used for one more year and gave me this third suggestion.
Then now the seller has called me and spoke harshly and telling me that the product can be used.He is asking me to ship back the product which i cant because i am not in town and i have already mentioned to amazon that it is not my mistake and seller should take entire responsibility .I dont need to talk to seller any more as things should be taken care by amazon.Amazon just keep assuring us that the money is safe but for how long??its more than one month

So speak with them and give me the money backPerfume smell is fading as its very very old one


They are asking me to ship the product back to them.But i am not in town and i have clearly mentioned it both to seller as well.

I purchased Shamiyana Creations Synthetic Saree(Sc-Kesi_Maroon And Golden).Order[protected]
On[protected] of rs725.I returned this product on 6th February by pick up. And requested for refund bt still i don't receive my refund back. You claim that you will refund in 10bussiness days. Your time limit is also over... Give back my refund.. I m in loss of rs725.