Amazon India Complaints & Reviews

In short, placed order. They missed first delivery date. Then missed 2nd delivery date. Cold customer care support.

You guys know jeff, the ceo of amazon is only the few ceo's in the world who has made his email public to all customers so that they can directly complain to him?

[protected]@amazon.com

Here you go. Let him hear your voice!!!

Hi, this is dhruv, i ordered a lenovo k4 note ant vr theater max on friday with extra 100rs payment for instant delivery, when i check, my order on amazon site my order showing on the way, but order not be deliver on time, i call cust care department but my query not resolve, im wating my order in my office last 9pm but my order not recieve, i contact cust. Care on 7pm and he say just wait sir your order on the way u received ur order in half hour... 2nd time i call cust care then he said wait another 30 min. But in this waiting hours no anyone contect me on the behalf of amazon, and then i just recived a msg from amazon, your order could not be delivered today . And also cust care said sorry we cant help u and he cant give any field boy and other contact person detail. He said the field exe. Cant eligible to search your address. So i am saying why he not contact me if my address not founded. And also said why he cant contact me before cancel the order so he is just silent. And say your order was cancel... After that i cancel my order... Really really bad organisation with bad executive... Bad exeperience...

I have brought lenovo k4 note mobile in amazon on 3rd march 2016. The mobile display is not working by date of 19th march and i have called the customer executive to make a replacement of the mobile but the executive mentioned that they cant replace the phone because the mobile has been crossed the replacement policy limit of 10 days. Then why the amazon is mentioning "the 30 days of 100% replacement " by buying a mobile. This really cheating making by amazon company in online products.

This is in reference to my above cited order, in this respect i may explain that as per message received from hdfc bank i have been debited by an amount of rs.2273.98 being cost of my order, where as as per your mail i am being informed that my order stands cancelled on a/c of decline of payment which is quite contradictory to what message has been received by me from hdfc bank.


Keeping in view the above i may request your goodself to kindly look into the matter and respond to me.


Thanking you

I bought a guitar effects processor form Amazon.in. I've contacted customer sevice to regarding information about this product, Especially asking "Is adapter contains with this package?" Then they said it came along with adapter.
But prodcut delivered without having adapter. I've asked them for not having adapter. They said: "I am really sorry for the information that was shared with you by my colleague."

I've ordered a product and amazon says it will delivered on march 12th 2016.
On 14th march monday. tracking page said "product is out for delivery". But it was not delivered. Nobody called me, I've contacted customer service more than 10 times Every time they said it will delivered soon. On next day I think it will must deliver today. but nothing happen.
Finally I got the product after waiting three days from out for delivery messsage.

I have purchase a blackberry z10 from amazon.in on dec 2014 for rupees 18000/- . My order id is[protected], and this handset deliver to me by bill number mh-bom[protected]. But they deliver an imported handset to me, this type of handset take into india by ilegal way so i make complaint to amazon.in a month ago. But till today they did not give any proper solution please help.

Order no[protected]
purchase from amazon india (mobile app).
purchase date -15/10/2015

i purchased a mobile phone (its price was Rs.5999). when i purchased that time company gave offer 15% cashback in your bank account after 2 month of purchasing . So i purchased but i never get my 15% cash back amount which is Rs 900 .when i complain amazon custome care department then they told me wait you will get cashback in your bank account . wait ...wait ..wait ...always wait but chasback receiving date was 17/01/2016. but still i not received my amount . so i want to request to you please take strong action on this company for this big fraud.
i am sending you invoice also you can check.

I order product on 3 March 2016, first delivery date is 9th March then its changed to 12 march and ow again its changed to 17-19 March.

But still not shipped yet and delivered.

Order #
[protected]

I chat with customer cares so many times but they all are saying that product will be shipped ASAP but not giving me any assurance.

I need to gift this product t somebody but just because of your awesome delivery its get late.

Very Disappointed with amazon services. Very Pathetic services

Order#:[protected]
Item: Eastman Stilson Type Pipe Wrench, 24 Inches

i have placed an order of above details on Feb 27, as pre-paid purchase. the courier company refused to deliver at my given address, and returned the product. since then i am contacted Amazon inda for refund three times they informed me with in 3 working days they would refund the amount. now 10 days have passed till now no trace of my refund.

I am an old and loyal customer to amazon and this is to inform you that amazon services have been degraded severely in past few months.

First let me explain you the current case,
An order was placed by me on 4th of march 2016 for a "moto g turbo" with order#[protected]. The order was supposed to be shipped by 10th of march 2016.

The product hasn't been left from the seller till now and we we try to communicate with the customer care, the executives via call just put my calls on hold and leave it. I have been kept on hold for at least half an hour and this has happened more than 3 times with me. Those who don't put me on hold say that wait for 24-48 hours, this has happened at least 4 times and still the product hasn't moved from its original place. At the end when i demanded to talk with the floor manager, he talked to me in a demeaning tone and bluntly said nothing can be done for next 4 working days.

Respected sir.my friend bought YU Yureka android mobile date-26 oct.2015 in online on www.amazon.in this site But he use this mobile there are three month and one day this mobile suddenly dont show proper and not working display.he call company customer care and show service centre but nobody solve my problem many time he went aurangabad dist.maharashtra But nothing happen.
I hope you solve his problem

Dear sir,
Against your order id no.[protected] i have purchased 2 nos. Of handsets as per following specifications,
1] moto e 2nd generation 3g (Black
Imei -[protected]
2]moto e 2nd generation 3g (White)
Imei -[protected]
For the both cell phones i had paid rs. 9298/-
However i am yet to receive the cash back of rs. 2800/- against the same transaction.
Invoice no. Ka_blr[protected] is attached here with for your reference please.
Kindly release the same & confirm immediately.
Thanks & regards,
Manohar kulkarni
([protected])

Respected sir.I had bought YU Yureka android mobile date-26 oct.2015 in online on www.amazon.in this site But I use this mobile there are three month and one day this mobile suddenly dont show proper and not working display.I call company customer care and show service centre but nobody solve my problem many time I went aurangabad dist.maharashtra But nothing happend.
I hope you solve my problem

My Name is Manikandan. Mobile Number is [protected].

I Purchase [Portronics Glitz -Ultra-portable wireless Bluetooth speaker POR148 ] worth of 2899. But i was not satisfied with the product and i'm getting better price in local shop also. I returned the product back to amazon. They told me they will refund the amount with in 2-4 days but it is not done till now. I'm constantly calling them and they are promising that it will refund with in 2-3 day. Last call was on 16-Mar-16 and they were saying it was refunded kindly contact with your bank with UTR # NFT[protected]XXXXXXXXXXXXXX Number. I did same and bank Customer care peoples was saying that their was no transaction done by amazon. I don't know what to do.

For my money i'm called to amazon lots of time and requested them to refund my money. Their customer care people don't know how to solve customer issues. Every time they are explaining me why money is not credited. And they giving one useless solution which will not work, after that again i have to call them. Its really Frustrating, i'm wasting my time and energy for getting my own money from them. They not able to provide one proper solution and commitment.

Hello sir,

I have ordered phillips trimmer from amazon india e shopping website on 7 march, expected delivery date was 12 march.

Today is 17 march, from last 4 days i am constantly contacting to customer care service of amazon but they are just making false promises.

I have already paid the order amount in full now they are not responding to my calls and emails.
Please do needful. I am helpless because i have already paid the entire amount.
Regards;
Deepak more

I requested for refund on 29 feb 2016 and from last 20 days amazon people are saying different things.Each call says something different matter.
I completed all the process required for refund process still they are not willing to give me right information where my cheque is exactly

Ordered an Shure SE215 ear phones on 19th Feb 2016. It was delivered on time. The ear phones were used and damaged. I requested a return and the product was picked up from me on 29th Feb.

Ever since then I haven't heard of any thing so far after sending so many emails asking for an update. I'm I going to have a refund or a replacement? What happening?

This is poor service from Amazon and PNP. Please help!

Dear sir/madam,
Amazon transportation services are a worst service in india amazon transportation services- big name but very poor service. They will not deliver our consignment after arrival for 2- 3 days. - they will not even call me that my consignment has come - when i worry and call then they will answer like our person came but could not locate your address. 2.We have not enough staff today to deliver your parcel and like this stereotype answers... - even it is very difficult to call the service center, because they will never pick up your phone . After trying for hours they will not pick your phone. Amazon transportation services is the worst service provider company i have ever seen.. They are totally shameless people.. Never send or ask to send any parcel to amazon transportation services if you want reach your consignment on time...
Please send you this msg and i also send all- on line sopping center ---amazon transportation services- big name but very poor service...
Thankful...
Courier: amazon transportation services, tracking #:[protected]
1 a special talwandi kota rajasthan
Near resonance commerce coaching opp the steps school
Kota, rajasthan 324006
India
Phone: [protected]
Email- [protected]@gmail.com

Dear sir

My self imtiyaz ali order #
[protected]
And i want to inform you that i have placed a order on 28feb and i have get wrong product. I have complaint to amazon and then amazon give me a replacement but when amazon picked the old product amazon have also cancelled my replacement product. That means what??? And amazon have also closed my account.