Amazon India Complaints & Reviews

Ordered Mobile phone from Amzone & Seller is Cloudtail India Pvt Ltd Lenova K4 Note & they sent Soap inside the Box, we have took picture & inform Amazone with compaint to look in thi FRAUD this sellers is doing there website, Pls make sure they return money & Blacklist this seller.

I ordered Lenovo Vibe K4 Note Android Mobile Phone and VR Head set, Total cost was ~ Rs 14000/-. I paid full amount through net banking transfer on 4th March and this was for a important anniversary gift. Amazon committed to deliver this on 15th March initially and on 15th said it will take more days and gave 21st March, when I called back on 20th March to check, they said they are stuck and cannot deliver and asked me to cancel and reorder, I said If it is not my mistake why should I reorder and asked them to fix issue from their end and deliver it, they came up with another date of 24th March and even now(23rd March 2015), they have not fixed the issue and they say them may not deliver. On the contrary their website says product is shipping soon. Their ware house is in Bangalore and my house is in Bangalore.
I need amazon to compensate for the hardship and delay it has caused.
Order #Order #[protected]

When placed the order got the final delivery date of 21st March but till 23rd March i have not received the order. Contacted customer care team many times in 4 days, got same repeated message that the product will get deliver as soon as possible, we are taking your request on high priority etc. but have not received the product. In TV ad amazon says on time delivery but they never did it so.

I have bought two handsets from Amazon India. These handsets are not working properly and continuously suffer from hanging problems. then i went to MTS store for solving problems under warranty period but they refused to check as they said, these handsets are closed by company .so no warranty takes place ...whereas one years manufacturing warranty showed during the online booking system.

Note: Bill is enclosed below.

So, please take a serious steps for the same .

Rakesh Kumar Gupta
Mobile : +91-[protected]

Purchased on cod from gojavas in Rajahmundry and returned d same on[protected] as it was not keeping hot even 6 hours.So far my amount not refund to me RS 213/-But u sent a SMS about d amount refunded but not credited to my account.Immediately take necessary action

Hello sir I have a amazon account - [protected]@yahoo.com.I can order various products from them everyday & they can deliver it but after some days they close my account & the orders I should placed would be canceled or returned & also parcel will reach in my city but they don't deliver them & when I asked customer care to reopen my account they said they could not & ask to me to mail accounts branch an email to reopen my account but their response is very bad & they still not open my account as I am regular customer.sir please get strict action against it.

They sent the wrong product costing me rs 1, 140. Now they label it as a rare item so there is no pickup for returning the product. I hve been told to post it on my own while also a promise to refund my posting money. But they are not understanding, the product itself weighs 16 kg and the cost of posting it is 5, 115 four times the product itself which i cant afford.

On 3rd March 2016 buy "Coolpad Note 3 Lite" paid full Amount online
Expected delivery date on 7 or 8 March 2016 today 22 March still not received Delivery
on other hand notice still next day delivery or Guaranteed delivery doing it with out delay and charges extra Rs.100/-
i feel to go for legal action on Amazon for
1) Misguiding expected delivery date
2) Promoting Guaranteed Delivery and charging Extra money
3) feel to ask for compensation for day bases delay charges

On March 3rd I ordered a bluetooth speaker via Amazon India and recieved it on 11th March, after opening the box I found that the product was damaged and one of the two small speakers was defective, also the radio did not work as expected. So I raised a return request via Amazon. This is not something uncommon, in me previous experience I have done similar actions for defective products. But with my surprize this time Amazon did not take the responsibility by categorizing the order as '3rd Party Seller' and the buyer has to directly send the return (by paying from buyer's own pocket). The order reference number is[protected] and this order is protected by Amazon's A-to-Z Gurantee Claim.

Amazon India Bangalore address:

Brigade Gateway, 8th floor, 26/1, Dr. Rajkumar Road,
Malleshwaram(W), Bangalore-560055
India

After I submitted a return and refund request, I received a call from the seller 'Online SS' from Meerut UP. The full address of the seller is given below:

Swift Services.
Shop no 8, Behind NAS College Main Road.
Subhash Nagar, Meerut, Uttar Pradesh, PIN - 250001
Phone Number:[protected]
Mobile: [protected]

The seller called me and asked whether I can take the product to a service center nearby. I replied saying that I have no intention of buying a product which does not work from Day 1 and needs to be taken to service center. I wanted a refund from the begining. The seller did not raise the refund request, he simply closed the request from his end. Upon contacting Amazon Customer Service (Mr Zain email copy attached), he told to send the courier by my own conveyance and seller will refund after received. But to my surprize, now the seller has replied saying the same thing which I was telling from the begining, the product was defective and damaged and hence cannot be refunded. This is circling back to the same issue I reported originally.

I also escalated this to Amazon Managing Director (Mr Amit Agarwal) and recieved email from his desk, but till date I am not recieving any sort of refund. No one from Amazon is taking responsibility.

First of all, a police complain should be raised against the seller for practicing fraud and falsification. Secondly Amazon needs to pay a penalty for the claim along with the actual claim amount.

I am facing the issue for 6th time in delivering a product by Amazon. The followed issue is the current one. I have ordered a Puma shoe in Amazon which suppose to be delivered yesterday [21st March 2016] but I have not received any calls. Today I received a call from the executive when I was speaking on other line by 3:05 PM. From 3:10 PM onwards I was trying to call back to the number and I called 16 times in the next two hours. It was busy many times and the executive was avoiding the call for some times. Now I got the update that delivery cancelled as the addressee was unavailable. We know well that mistakes happen some times, But not 6 times from the same service provider.

Purchased lenovo laptop
Order#[protected]
Lenovo g50-80 80e502uwin 15.6-inch laptop (I3-5010u/4 gb/1 tb/dos/ati exo pro r5 m330 ddr3l 2g), ( black)

I order on amazon for a led tv order no #[protected] and pay in advance after 7 days i received product by mistake i order 24 inch tv but need 28 or 32 at the time of delivery i see its too small for me and cancel order and write for refund but after a 22 days amazon write me that i change product how to possible i attached image of box i do not open the box and return as it after it many mail and call by me amzaon assure me that they process my refund but after 24 days deny for refund what i do

I didn't receive my item from 1month i book it on 23feb16 i call amazon customer care many time also they said it will reached in 2 day but till now i didn't receive i want my money now..

ORDER #[protected]
Ordered product : Redmi note 3
This order was placed on 16-march 2016. I was out for some work and handed money to neighbour to recieve the product. At 6:10pm 20 march 2016 I got a message saying your order was rejected by you. Immediately I called the customer care with the issue but they said they cant do anything and said some other person will help me with this.Then someone called and asked to wait 24hrs. Again I called after 24hrs again they said to wait another 24 hrs.This time I asked them to contact higher authority So they handed the call to Mr. Shahnawaz (Pune). He made a new story that delivery boy has a software in which REJECT button is activated only after talking to customer for 1min 30 sec to 2 min and said Delivery boy talked to me and I asked him to reject it.
How is that even possible, I can verify with help of Airtel that no one called me and I didnt talked to them .
When I asked him for Delivery boy number so that i can crosscheck, he refused saying confidential.
I asked them to add to cart in next sale, they refused for that also
Worst Experience

Hi i have purchased apple macbook pro because they was giving gud discount but they send me phillips dvd player and then I complained about this to amazon they said reship this product to our centre we will issue refund and then i sent back theat product then they suddenly blocked my account and said we camt help you or not issue refund because amazon holded your account now i become so helpless
order id[protected]

I ordered for a copy of artemis fowl and the eternity code on amazon on 14th march 2016.The scheduled delivery date was between 19-21 march 2016.The delivery guy named sourav ([protected]) called on my address and behaved very rudely with my father when he requested him to deliver the parcel to our flat on the 2nd floor on account of his inability to climb down.The delivery guy retorted back and went away without making the delivery.And though he was asked to come back later and the order was never cancelled, he refused to come at another convenient time.This kind of behaviour on part of the delivery agent of a reputed company like amazon is completely unacceptable. And it will greatly benefit the customers if this kind of hassle is removed in the future as this not only disgusts the customers but also degrades the goodwill of the cdelivery service.I will be obliged if this unpleasant event is quickly resolved and i get my delivery of the book.

I order one product on amazon.In my order id:[protected] amount of rs 2595/- i received this product date 17th march 2016 time 6.30pm but the product is not same my order they delivered me wrong product. So i was return this product. Date : 19th march 2016 but till date i have no received any refund amount against this order. So please give my refundable amount as soon as possible.

My complaint us regarding fraud case i have faced from amazon seller and there is no positive response from amazon. I had baught nokia 225 Order #[protected] from amazon indian after 2 to 3 days one courier partner amaze member called me and said that i have your order and call me to understand the address and he delievered the same after that i came to house and i check that phone screen was with lot of scratches emi no. On phone or board are not same immediately i called amazon they said your order is cancelled because seller was unable to ship the item. I explained them that it was fraud case they said we will take 3 weeks and surely we will give you your money. After 3 weeks no call no mail i called again for the status they said we have mailed the seller and it will take more time again after 1 week they didnt calp me again i called one customer care executive tell me that it will take time i asked hin to tok to senior she said that we are giving you gift voucher i asked that i want my money back or give me new phone they said we will talk to billing team and give you reply it will take 2 to 3 days and again its 7th day no call.
I have no issue with amazon as the fraud is seller but amazon is prestige site but the response they are giving is not good. So let see what u can help me as one of my friend suggest me to complaint here. Thanks you

Order[protected], dated15/03/2016.
Size chart showed 5 uk size = 25.5 cm footlength. But when recd. It is 24 cm. I requested to replace with bigger size 7 uk.
Now i recd a mail. That i hv to courier it to Style Shore E-marketing Pvt. Ltd.
459, First Floor, PatparganjNew Delhi.
What nonsense. I want replacement. urgently. pls call me back.

I ordered 2 mobile phone and 1 vr glass. Instead of Samsung Galaxy a8 I had received some gionee phone, I do have the video o[censored]npacking, I shared the same with amazon, they committed me to provide with refund but next day they closed my account. And now they are not providing any information.