Amazon India Complaints & Reviews

I ordered a phone in a cashback offer. Below is the order Number

#[protected]

They have to return by cashback by Jan 17th. I called the Customer Care 10 times till now. But they didn't processed by cashback.

Order#[protected]

I odered apple iphone 5S from amazon india through online payment.
Now while I received the item, the outer package was intact but the inside package was tempered with and the phone was missing from the box. Only the accessories were available in the box. Now I want a refund for it or a replacement but amazon hasn't initiated any refund process yet. Please help in resolving the issue.

I ordered a Philips LED TV and it was supposed to deliver on 2nd March then they delayed the delivery and postponed the date to 9th March however while trying to track the order it was showing expected delivery date 5th March. however i waited till today and while checking with the customer care of amazon then they were saying there is some problem with the order so we need to order it again. this is really harassment.

I ordered two products.
(1) Order #[protected] and
(2) Order #[protected] on 19-February 2016 from one of your seller ATOZPRODUCTS. And I also made payment of Rs 249+249 = Rs 498.

Then I requested to cancel order (1) on same day. At that time I got reply from seller 'Okay'. But still they dispatched both products. They send both products from dtdc courier and I also given tracking number for both which are wrong and I unable to track both the product.

Expected delivery date of order (1) was 26 February 2016 - 9 March 2016 and for order (2) was 24 February 2016 - 01 March 2016.

I didn't received the product till 1st march so I contacted seller so they mailed me that wait for 3 days. So I waited but didn't got so I called amazon customer care and asked for refund if seller is unable to deliver the product. They replied that we were sending mail about this to seller and seller would refund your payment.

I called customer care 3-4 times every time I got same answer. I also contacted seller directly from amazon website also but seller is not replying.

I have been ordered 3 o Johnson's 24 hour moisture soft cream on 22 February, 2016 and the amount of Rs. 1350.00 was debited from SBI debit card. On 27 February my order has been cancelled . But till date the amount of Rs.1350 has not been credited in my SBI account.

Therefore, you are kindly requested to look into the matter and arrange to deposit the amount as soon as possible.

I had ordered The Constitutional Law of India by H.M. Seervai in 3
volumes for a grand total sum of Rs. 3, 042. My tracking id is[protected].

Amazon only delivered the third volume on 8th March 2016 and
conveniently charged the total amount of all three volumes.

If this is the quality of services provided, we would have to stop ordering
anything from amazon henceforth, let alone allow its continuation in India.
One would have to create awareness about the poor quality of services
offered.

Hope for a response and a proper delivery on part of Amazon.

Sir i purchasing a book Cooperative Housing Societies Bye laws made Easy:
my Order Confirmation
Order #D[protected] and i will pay the Rs.96 by net banking at 14 jan 2016
but till date i have not received above book.why it is too late.
my email id is [protected]@rediffmail.com please email me when i received this book.tell me why i purchase any itom from your amazon web site.becoz delivery time is too late?

I returned an order purchased to amazon.in as per their rules but they did not initiate my refund
i tried 3 times.Each time there was a technical error
They told me to check my bank details and told me that the name on the debit card and name of the person placing the order should be same
I did exactly the same
i checked my bank details 3 times
order#[protected]
i purchased my order on 16th feb 2016
Name of the purchaser was 'Agradeep Ash'
Pickup was sceduled at 3rd march 2016 between 14:00 to 17:00 and it's tracking id was[protected]
I want my refund as soon as possible
order came from iconnect world, Ahmedabad

I have placed order on 17 Oct, 2015 and have to receive 15% cash back but still not received.
i received email on 17-Jan-2016 saying "The cashback will be credited to your account by Jan 31st, 2016" but no refund processed.

So please process my refund

I purchased iPod 6 from Amazon India on 26 Dec 2015. Within 3 months the product has stopped working totally and is not getting switched on. The sellers name is SAFE-N-SECURE is not helping at all. If I would have bought it from the Apple store, they would simply replace the faulty product. These people are just ignoring their way out. Order ID[protected].

Order no[protected] i prepaid for the same product on 22nd feb expecting it t be delivered on my sis bday ...on 3rd we receive a call from delivery guy to come and pick it it up from deliver office ...evening 7pm we refuse him and ask him to come and give delivery...surprisingly next day...my order got auto cancelled with reason that REFUSED BY ADDRESSEE...just a joke made out of me ...till now i didnt get any reply from amazon team, , , MISS RITIKA hs no courtesy o call back and let me know where is my product

I have ordered a lenovo k4 note phone and ant-vr set from amazon via order no.[protected] to which expected date was 7 march for delivery but than they changed it to 8 march that was bearable. But now the product is yet not even dispatched and they are asking me to wait just for dispatching up to 10 march. I was in great need of the phone as mine is damaged and their this late delivery is troublesome for me so i want to file a complain as it causes many consequential losses to people and demand a compensation for my consequential loss

Dear sir I baught one pair of shooes fron Amazon.in . The cost of this Shoes was rs 549 . And delivery charge was rs. 100.

I had purchased an Infocus M2 4G mobile phone on 31st July 2015, unfortunately the mobile LCD display is not working now and when we took it to Infocus service center with the bill, in our surprise the bill is reading different IMEI number than physically mentioned on the device.

For this purpose I contacted Amazon for two times on 26 Feb and on 3rd march. and both time they assured me that problem will be solved within 48 hours. But as of today no one has contacted me.

I placed Order #[protected] last week during the amazon launch sale of Motorola phones..per the order details, I was expecting delivery by 7th March..But, it's 8th today and the order has not even been dispatched..When I contacted the customer service team (Yasir and Kajal), all they said was that they would escalate this so that the order gets dispatched within 24-48 business hours, but they said the delivery could take 2-4 business days and they could do nothing to expedite this. This would mean the shipment would arrive almost a week late, and this is assuming it is indeed dispatched on time.

When I asked if they could do anything to change the delivery to guaranteed one day delivery, they said NO ONE from their side (including leadership team) could do this..And they asked me to cancel and replace the order with guaranteed delivery. However the product price has increased now and they weren't willing to allow me to place the order at the same price (the best they said they could do is give me this difference in my gift card, but that's doesn't really serve the purpose, because i wouldn't want to pay anything more than what I originally paid for a problem that is on the side of Amazon). I generally have held Amazon in high regard, but I'm appalled that in this case, there is nothing that can be done to expedite the delivery..

I'm also surprised that there is no way to reach the grievance team directly..(this is what I was told by Kajal from leadership team)

Please look into this urgently so that this is resolved ASAP (it's already delayed and I hope there is no more delay)..

My order id is #[protected].I didn't get my package yet.But i received message on phone that package has been delivered....

Hi Team,

ORDER #[protected]

I purchased this product on March 6, 2016 and the same was delivered to me on March 7, 2016.

The price of the product when I purchased was Rs.35, 811.00 ( Including 50rs of courier charges).

Now I see that the same product is available for Rs.33, 689/- within 24 hours i lost Rs.2072.

So, the price difference is not just 100 of rs instead it thousand, and to be precise the difference amount is Rs. 2072.

I need a positive response regarding the same as the chat team provided me a solution which is totally useless!

Why would I want to return the product if I wanted it so badly in first place?

I wouldn't have reverted if the amount was in 100's as it is my hard earned money and I feel the pain I had to come with this complaint.

I can go legally, only thing is that I'll be loosing a lot of money and Amazon India image will de damaged, not happy with the unfair trade practices.

If your solution for me is to return the product and place a fresh order or if you are providing a gift card of Rs 200 which was promised earlier ( don't treat customers so cheap that you want to close the matter with such disgraceful amount), please do not care to reply to this email, do reply if any positive solutions is available.

-Incident date is : 20.1.2016
-Client number :( order #[protected]. )
-Details OF the incident
-Im order a one black gown evening gown in 13 .1.2016 n that dress .
that dress don't look like.
-Desirable resolution:( default cheque name )

Refund amount Rs 1299 not received but amazon says it issued. when i am requesting for UTR number/Transaction number, they dont have this information.
Then how can they said refund is issued.
I am taking follow up every day from 19 feb 2016 but no reply for UTR number/Transaction number.
(Order#[protected]

The mobile cover order i've placed is " jkobi(Tm) exclusive dotted designed soft rubberised back cover for letv le 1s(Leeco) and the order no is #[protected].
And the delivery order is #[protected].