Amazon India Complaints & Reviews

On 27th Aug 15 I placed an order for a opal blue pendulum clock (Order No[protected] worth Rs 4950 by installment mode. The material were not delivered to me and finally the order was made cancelled by Amazon. But unfortunately all the installment amount were charged to me and they collect full money. Supplier contact no [protected].

Dear sir,
The offer was not applied when I purchased online, So i have to pay Rs798 extra, the offer was exclusively on amazon.in only so there was no option for me to go for it, And its a flash sale where it was live for few seconds. Earlier they have told me that after successful payment that it was a technical fault and I will be given my difference back in form of cheque. And I have the written confirmation from the amazon, Now after 6 days they are offering me some gift card of the same difference amount which I have refused. They are forcefully giving me gift card which i dont want I need my difference as they have suggested in there mail that they will pay me differnce through cheque. And now they are denying. Please help me so that I can get my money back. they have send me this mail
... for your info..
Hello Hrishikesh, I'm sorry to hear that our promotion was not applied to your order for the Lenovo Vibe K4 Note (Black, 16GB) with ANT VR Headset for Lenovo K4 Note (Black). I've gone ahead and escalated this issue to the concerned team, and have requested for the difference amount to be refunded to you in the form of a paper check for Rs 798. This should be issued within the next 2-3 business days and takes about 7-9 business days to reach you. For any further queries, please do contact us at anytime! I hope this helps, we look forward to seeing you again soon.
Warmest regards,
Surya

Hi Everyone,

Amazon is a disgrace for e-Commerce business. I have been doing online purchasing since long years right from e-Bay days and for the first time I have ever seen a "The most worst Online Shopping company called Amazon".

Reasons:

1) I bought "Sempre of London Green Imperial Necklace with Designer Earrings in Austrian Crystal Diamonds with Freebie Watch". The Watch is simply yyyaaakkk, this is a trap on customer to buy the necklace. And the necklace? Its a ok ok one.

2) I ordered Lenovo Vibe K4 Note on flash sale on 9th Feb 2016 with a Two day delivery option (50 Rupees). As per the website, the Combo pack (Phone and ANT VR Headset) is for 12499/- but they charged me 13289/-. I called them and they accepted that it was a Technical issue and assured the
difference amount will be credited back to my bank account. Next day I got an email, apologising me regarding the technical issue and the amount will be given to me as a Amazon gift voucher to my amazon account!! They did not even consult me for this and they decided themselve to credit it to my
amazon account to buy one more product which is worth of the difference amount!? This does not justify their soo called advertisement "Apna Dukaan"

Okay let's keep this aside for some time, as I said I ordered it for 2 day delivery, I got an email with an apology again saying it can't be delivered in 2 days and the 50 Rupees money will be returned to my same Amazon Account, as if I am worried about 50 Rupees. They updated a new date that is 16th Feb. I called them for a confirmation that it will be delivered on new date atleast in a cool manner as I understand it is a flash sale.

Today (15th Feb) I got a new email saying again an apology with a new estimated date 18th Feb!! God only knows whether they deliver it on new date.

So, you people decide whether to go with Amazon or no. I never had an issue with e-Bay, Flipkart, Myntra and Titan etc online shopping.

Amazon is a BIG Cheat.

I have bought Lenovo A7000 phone on 26th January 2016 and started using the phone from 28th January 2016 and it is not even 15 days now, the battery is discharging so quick and it is not even lasting for a day, I am very disappointed about this product, I cant even return this product as it is valid only for 10 days.

Please suggest what can I do now?

Bought a mobile from Amazon with 10% cashback offer. Purchased on 15th Oct 2015 and Amazon order ID is[protected]. The cashback which was supposed to be credited back by 15th January 2016 was not done within the date. After following up with Amazon customer care for more than a month, the response I got is they cannot help and told me to contact the Bank. When I requested for details like when they credited cashback amount, the date of transaction and reference number they refused to provide the details which evidently shows they cheating Indian customers.
I don't want the cashback amount, but want to penalize the organization for cheating Indian customers and stop them doing business in India.

This is with react to the Order#[protected]. At the last day of the delivery you notified the item was not available with merchant. But the item is still active. My complaints are as follows:
1) what took you so long to find that merchant doesn't have the item.
2) why is the item still active in your site. Please remove the inactive post like this so that people save their time and you save them.
Totally disappointed with his order. Hate to order any other items in future as well.

I bought a moto turbo charger in amazon on 26th Jan 2016. Seller is Gadget Accessories. I received the product on 04-feb-2016. Product didn't have any company box or packing. It was put in some cover and shipped. Didn't look genuine. Obviously it didn't work as well. I raised a return request on 04/feb/2016 as it was a defective product. I was asked to ship to an address. I shipped it on 05/Feb/2016 through professional courier. After a week shipment came back to me stating house is locked. Courier tried twice to deliver. Reference number are mentioned below. Now I am asked to ship to a different address. Amazon thinks we are jobless and our only job is to ship a defective product to 10 different alternate addresses. I am not going to ship to alternate address. First place why wrong address was given. How can I believe this address is correct. Can amazon confirm this? I got irresponsible responses from amazon and vendor as if it my mistake.
Order no :[protected]
Courier reference number : MAA[protected]

I have ordered a Lenovo K4 with VR bundle offer in the flash sale option on 9th Feb 2016. In the delivery option also i have opted for next day delivery and paid Rs. 100 for the same. In the flash sale the cost quoted is for Rs.12499/- but they have charged Rs. 13297/-

But the product has not been delivered till this date and giving lame excuses. When contact the call centre, they are asking me to cancel the order and asking me to order fresh with the deliver commitment. It is too bad and misleading the buyer. When they could not full fill the order and why advertising again and had a sale on 10th Feb also.

After collecting the money and keep saying that delivery will be done in 3 days and again postponing for several days. It is another way of cheating the customer and giving advt. for further sale when could not ful fill the earlier orders.

It is very clear that they collect money and use it for many days and make the people in lurch.

I am clueless that the product would be delivered or not at all and even if i get it will be original and will be quality. Apart from that i am not sure that i will ge the refund of the excess amount charged.

I have not get the refund back from the last 2 months.The company customer cares are just fooling me by giving new dates of arriving check only.So i want to take immediate and strict action on them...

I purchased Mobile on which they had to revert Cash back as per Amazon production Scheme after 2 months. I bought Mobile on oct but till January they not credited Cash back amount to my account . After that I contacted to Amazon customer care multiple time but they excuses that shortly i will receive. For this, They Mailed me every time when i contacts them about status so they replied with confirmation that within 2 days you will get amount but it has been a month passed. I have Proof of mails whatever they confirmed me.

I placed order on 18th Jan 2016 and returned it back on 22nd Jan 16 but till date i have not received my refund they only say we have sent your refund to your account which i confirmed so many times from my bank but there is no refund received from Amazon which is also reflecting in my account statment which i have sent so many times to amazon but they have only one thing to say we have done your return. i dont know where they diid that. they only making us fool. this is wrost experience i ever had. i will never ever bu anything from Amazon and also tell to my family friends to avoid Amazon.

I have order some product but always product is not delivered at my door step.

Always FedEx courier/Amazon Transport Courier person call me and told me please collect your courier from office. We are not delivered your product at door step while at the time of order Amazon web site provides the delivery facility at door step at specified address.

I have complain various time regarding this issue with Amazon Customer care via chat/email/phone but no any solution provide.

I ordered a head phone from Amazon india, which is not delivery to me date was 6 th Feb. When cross the date I request to refund me.but still not refund me and not get any kind of response from seller and website. Please help me

Product is not what it is advertised as per the images on the product page.
Differences:
1. Dark red cloth with Hidesign weave clearly visible inside - plain brown cloth pockets received.
2. Two pockets as per image with centre partition - single pocket type received.

Check the differences by comparing the attached images of actual product received and the ones in the product page. Difference and therefore doubt on genuineness of the product is raised.

Amazon - do not reject the review just because it proves duplicate product is being sent to customers. Unsuspecting customers should know about this seller, otherwise I shall post these images and the product page on every social and consumer protection websites if the review is rejected again to prevent the truth about the seller from coming out. Trust I am clear about my intention of ensuring that truth should prevail. ----- I placed this warning but despite that they rejected the review!!!

All readers, do not take my word for granted. Please visit the product page and check the attached images of actual product for your own comparison and judgement.

Order no[protected]
order placing date[protected]
email address of my son- [protected]@gmail.com
and phone number is - [protected]

Hello,

My name Aman Kumar Singh. I am writing this to you because I am done with your amazon india customer care and escalation department. I am really surprised with the action of Your team. Actually the issue is that I have bought one Phone from Amazon.in and I have Bought it for my sister pre wedding gift. I have ordered on 5.02.2016 and asked for one day delivery. When I was placing order there was issue with payment page I have tried many times to make payment. Finally I made payment and order got placed successfully. On the second day I was waiting for the order delivery as per scheduled and I got call from courier boy that he will reach at sultanpur in half an hour but he did not turned up after that I have contacted him many times but he did not response . Once He pic my call and told me that he is on the way.You can check this this thing in the attachment of his call screenshots which I have sent you. Then I Have received text that order received by me at the same time I called at amazon but some executive asked me to wait till 9.02.2016. They should ask first courier boy to whom he deliver the package and how I can sing there when I was not attended him. If someone did then this is fraud which and there courier boy doing. Then I got email from them on 8th February that my account got closed due to extraordinary event occurred on my account. I never bought anything from amazon I compared price of the phone with other shopping site then I chose amazon for very first time and in that email it was written that box was not tampered when it was reach to me but I never receive any box from them. I am really not able to understand there issue that how amazon saying all this. I wrote to escalation team also but they told me that when package reach to you it fully sealed pack where I am telling that it was tampered or something I told them that I got call from courier boy but he never came with my package to me. If customer complaining them something how they can close his and her account like this and blame him for all that stupid things even there courier boy can keep the package and write customer name there for order receiving and they will start blaming customer that customer lieying. Why Why they can't track there phone iemi number and other details for finding it. It's a bitter experience and specially with that email team who blaming customer for these kind of things. they people ruined the joy of my sister marriage and I don't know but now I want my money back as soon as possible. I have read a lot about amazon but never trust on rumors but now I can. Now Kindly consider my issue on priority basis.

Thank You.
Aman Kumar Singh


Please check screen shots which I have sent you along with this email.

I'm facing a lot of problems in my Micromax YU yureka. I was told that my mobile will get replaced and it will take 12 days at the most. It's near about 2 months now, still my mobile is not replaced. Every mail that I've sent got same reply "Sorry for inconvenience" / "deeply regret". And whenever I call them, a busy is received. I have my WayBill number. Now and then, I check delivery status at delhiery.com and it says tat mobile hasn't dispatched yet. Amazon should stop buying products from YU

I ordered the product lenovo k4 note mobile and VR ANT headset in the flash sale in this sale total price is RS.12499/- .I had paid on netbanking but my transaction is not done with 12499/-, it is done RS 13297/- means that i had given extra 798/- then i did the call on costmer care they told me your extra money will refund in your account but this is not done now they directly cancle my one order that is VR ANT HEADSET and refund my money without my permission or without asking ...then now my order is only lenovo k4 note. then what is use the flash sale offer????? now i'm not able to bring VR ANT HEADSET in offer price at 499/-.i able to bring at 1299/- then what is use the flash sale or waiting much days for register.

Purchased 5 bottles of clear shampoo from amazon. There was a ₹. 20/- per bottle discount on mrp, but amzon charged full mrp. i.e. ₹. 79/- per bottle and didn't pass the discount totaling ₹. 100/-.

I have order a gold coin on 8 jan 2016 I recived on 13 jan but when I open a package it was just a pendrive I called amazon customer service I have registered a complaint and they told me that give 3 days seller to respond after 3 days I called amazon customer service again they said seller is saying that he shipped right product and seller is having a footage of it.I said so how I got this pendrive then agent said I will file atoz claim I asked him what is atoz claim he said if seller is not resolving your issue so we can file atoz claim and I asked him after atoz what is going to happen he said amazon will barred seller I said no don't do that again ask him if he is resolving the issue so theris no point filing a atoz claim.then on Sunday 17jan I called up again then they transferd my call to escalation desk from ther agent name:Rachel she talked to me and I told her to file AtoZ claim she told me that sir as I can see that you are waiting for long time what I can do is I will forward this issue to consern team they will resolve your issue so you have to wait 2 to 4 bussiness days I said ok I will wait then after 4 bussiness days I send a mail to Rachel no response the I called amazon customer service this time agent pickup my call I told him transfer this call to your senior from ther agent name santosh he said that I have to file atoz claim I told him if this is the thing so you have to do it on 17 why you are telling me now then how ever he file atoz claim and he told me to wait for 1 to 2 week and fro 22jan till now iam waiting in this time I called them more the 30 time they are just saying that you have to wait for buyer gurantee team to reply when I mail to buyer gurantee team they just have one sentence (we are investigating this issue how ever it take 1to2 weeks to resolve) please help me if any one know what to do because the money which I gave them it was my month salary and now I don't have anything to in my hand no product no money

I received Easy Press Measure Oil Vinegar Dispenser Container
Sold by: insastacom
Shipped: Jan 3, 2016
Quantity: 1
on 8 January, 2016, but I found it damaged, I file a return and requested to replace the item, the assured me 7-8 times, but no one has come yet to pick up and now it is showing that
This item is no longer eligible for return.
The return window closed on Jan 18, 2016.
Please help me in this regard
my email ID is [protected]@gmail.com