Amazon India Complaints & Reviews

Hi All,
My Name is Varad, I ordered Microsoft Lumia 550 8GB 4G Black mobile to gift my brother with Order Number[protected], when my brother received it it was not working properly the battery not working more-than 1 hour on stand by. So i contacted amazon for refund and phone was collected by next day on 16th Jan and the courier guy from ATS(Amazon Transportation Services), i'll receive my refund same day in my Credit Card.
I contacted Amazon Customer care 3-4 times, every time they are saying i'll receive my refund amount very soon but now 10 days passed, no refund received.
Now they are saying you purchased thru some seller not by Amazon you just used our portal to order the product. so you will be getting refund the amount by that seller.

Please Help.

I bought a Battery from amazon and returned it.
Amazon informed me that return is coasting more than the product cost and asked me to destroy the product.
How ever amazon approved the refund and informed me that cheque is dispatched. But they are not able to give me the courier tracking details.
on 18th jan 2016 they said they have escalated this and informed me that it will bt done by tomorrow, at the earliest etc. but nothing really happens.

Even agent today told me the same "by tomorrow it will done". I asked him to provide some surety that if nothing happens by tomorrow 25th (that is if do not get the cheque dispatch courier details), how will i be compensated? At this point the agent abruptly ended the chat. I contacted them again a second time even second agent also ended the chat abruptly, even denying the request for hold on for a minute.

order #[protected]
filed claim on: 10 Jan 2016
Refund initiated on: 15th Jan. and got a message as below:
The payment method used to place this order was reimbursed. For credit cards, it may take several working days for the reimbursement to be reflected on your credit card account. Please check with your bank to confirm that it has been posted. For gift certificates, these funds should be available within 3 hours for use as payment on a future order.
Date: 15 Jan 2016
Amount: Rs.359.00
Total refund: INR 359

since i payed by cash on delivery the refund method was through at PAR cheque, which amazon refusing to send across or provide a commitment.

I have bought amazon diaper from amazon. These diapers is duplicate. Amazon should take action on it. It is down amazon market value.
Order no - order (#[protected]

I have order for a Moto G charger with USB Cable and the item I received is iKon broken earphones which is very cheaper quality. I was in need of the charger too much as my present charger is not working. When I spoke to amazon they told me give us 48 hours and tomorrow is Sunday and all this excuses. Please take an action against them.

The company provided the offer on 23rd July 2015, that if any customer purchases the product before 12:00 PM via HDFC bank credit card then company will provided 5% cash back. Now 6 month pases but they had not provided the cash back yet. The detail of the product are mentioning below:

Product Purchased via Amazon site : HUL Pureit Ultima RO+UV Water Purifier
Sold by : Olympia Industries Ltd.
Date of Purchased : 23/July/2015
Time : 11:30 AM
Number Registered with Amazon: [protected]
E-mail ID: rajit.[protected]@gmail.com
Address: 1/5863, 3rd floor, East Rohtash Nagar, Near Tikona Park, Loni Road, Shahdara, Delhi - 110032


I have made the follow several time but they are not entertaining my complaint and now I want to return the product back to them and need my refund of Rs 17649.00

I am attaching the product details and communication with them on e-mail, please look into the same and provide me the resolution.


Regards,

Roopali Rastogi
[protected], [protected]

I am order mamypoko pant and chanwamprash
mamypoko pant has delivered to me. But chawanprash not delivered. your delivery people daily contct me over phone bur they not to deliver the product to me.your delivery people service is very bad this type of delivery is continued, i am cancel my all items and I shall go to purchase other consion of flipcart.

The Oil which costs Rs 160 is now sold for Rs 5, 011.00
This is how Amazon India deceive their customers and make maximum profit.Kindly take strict actions against them.Refer to the link below:-

http://www.amazon.in/gp/product/B00OJ2BH5C?ref_=cm_sw_r_wa_awd_fpNOwb3MBYSWC

Dear sir/madam,
I am sanjeev sharma, used credit card of HDFC bank on 16.07.2015, as per the offer if i used my credit card between 9am to 12noon, than i am eligible of 5% cash back in my credit card, but i didn't get any cash back till now, Amazon is saying that i used my credit card at 8.59a.m, but i used my credit card at 09.13a.m, i provide the mail from Amazon, which came at 09.16a.m, i provide the HDFC bank sms also, which i got at the time of transaction, even i provide the OTP to Amazon which HDFC bank send me at the time of transaction, all came after 09.00a.m.
please do the needful.

I ordered 10 sarees online from amazon.in. Received all. But due to some reason I returned two sarees, which were collected on 13/01/2016 assuring refund in 2 working days. Today 20/1/2016.
When I tried to lodge claim with Amazon.in, the experience is just worse and blood boiling .
I filled carefully all but failed to imagine the date format, although I tried all usual formats in the world. The message boils my blood.
"There was a problem submitting your request
Provide a valid return shipment date in the format specified".
No format was specified although I tried all date formats used by Amazon.in in their bills and letters.
When they ship costly packages so easily, why they should bother customers with nasty things and boil blood?

Order Placed: 10 January 2016
Amazon.in order number:[protected]

Item pick uped done but my money is not so immeate action pls
I want money.

I have purchased some products from Amazon. I already paid. Last date of delivery have been passed. Company not giving me my products.

I have order 24k gold coin from amazon and I got the parcel and I opened it and I saw that there is no gold coin in it it was usb pendrive
And I called amazon customer care and the executive register my complaint and he said to wait for 24hrs I waited then again I called they told me to wait 48hrs I waited then again I called and they transfer my call to escalation department and from there Rachel talk to me I told her file A TO Z claim she told me that its alredy been more time if I claim A to Z you have to wait again for 2 weeks and she told me that I forwarding this case to concern team and this problem will resolve in 2 to 4 bussiness days and I waited again and I called today another escalation executive told me that we have to file A TO Z claim.
AND NOW IAM FRUSTRATED FROM AMAZON AND THIS IS VERY BAD SERVICE AND IF I WILL NOT GET MY REFUND BY TOMMOROW I WILL MARK A MAIL TO CEO OF AMAZON AND I WILL POST IMAGE TO SOCIAL MEDIA AND AND CEO JEFF ASWEL

Dear Amazon Team,

This is to let you know that i've used Amazon to buy some products few days ago. Out of the orders that i made, i got a broken kid's helmet., which after few requests, was resolved by sending us a new one. Im thankful about it.
But im still sad that the order, foldable push bike, bycycle[protected] also was delivered but its of a very under quality product. My 5 year old son used it just twice and its broken . But such a disgrace for a company like amazon that they deal with sellers who sell underquality products.
I request you again to please do the needful or else the trust on online shopping will be gone completely.
Please find the pics of the cycyle as attachments.

I expect a reply from you soon.

Thank You

Satish
+[protected]
Pattaya, Thailand

I ordered iPhone 6s in last week of December 2015 for my mother on her birthday and birthday morning when she got her gift from Amazon and when she opened parcel, we got a piece of brick wrapped in papers inside the box, I sudden called logistic boy, he asked me to launch complaint in Amazon customer care, I called customer care and registered my complaint and asked them to refund my money paid by me to Amazon of Rs 60749/- . Now after multiple emails n calls follow up they reverted that they investigated with their internal team that they delivered the product successfully and they are not ready to refund my money.

Amazon ...Don't do such frauds with customers.

Totally Fake Offers...

I add my lenovo K4 Note Mobile into my cart but there is no option for add VR set to add into cart. Even no information regarding VR set which one is bundle with this handset. After that i search manually and add said VR Set into my cart based on process as per offers page... because VR set must be in cart and delivery time VR set amount will be deduct. After that there are no any email for avail bundle offers so call to service center... call center person reply on 2:00pm all VR Set sold out.

Very disappointed with my 1st purchase from Amazon.

It's look like totally FAKE offers from AMAZON India

I am very much surprised that on 17.01.2016 I had recd one mail from Amaxon India informing me that my a/c is deactivated due to some illegal/duplicate a/c maintain... pls se below message recd from Amazon India

We closed this account because our records show that we closed another account of yours for not meeting the terms of our Conditions o[censored]se agreement. When we close your account for violating the terms of an
agreement, you cannot open a new account or use another account to place
orders with our site.

I am unable to understand reason...

About Lenovo K4 note offer. There is no link to buy the product.
This is my conversation with the CS:

You are now connected to ARPIT from Amazon.in
Me: I have subscribed for the Lenovo K4 note smartphone. I can't find the link to place an order.Can you please provide it?
ARPIT: My name is Arpit. I'll be glad to help you.
Hello, How are you !!
Me: I have subscribed for the Lenovo K4 note smartphone. I can't find the link to place an order.Can you please provide it?
ARPIT: Yes I will .
- http://www.amazon.in/b?ie=UTF8&node...(see full link)
Please click on the above link.
Please feel free to tell me if there is anything else I can do for you and thank you for sharing your valuable time with us !
Me: there is no buy option, only register
ARPIT: Let me give you another link.
Me: ok
ARPIT: Only you can see the link because you are registered
so Just search on amazon search engine as K4 note
Me: I have done it but I cannot find it
ARPIT: https://www.amazon.in/gp/gss/detail/186...(see full link)
Please check the above link.
Me: I just checked it. It's not working, it just gives me the option to register again
ARPIT: customer has to click on 'Register' button from the following link. Registration for both the sales have to be done separately. For example, if customer has registered for a exclusive K4 smartphone sale, they'll not be able to place order on the bundle offer sale day. However if customer has registered for the bundle offer sale, they'll be able to place an order on exclusive K4 smartphone sale day.
Please read the above statement
I hope we are still connected. Our chat has been idle for 3 minutes. If I don't receive a response within 2 minutes, I'll be forced to close the chat.
Me: Dear Arpit. I have registered for an exclusive K4 smartphone sale on January 20 which is today. I can't find a way to place an order. The links that you give me prompt to register for another sale on January 27. I would like to try to place an order today, for the registration I have already made. Can you please provide a link with a buy option?
ARPIT: I completely understand your concern but I don't have authority to see that link because it will be available to the customer who had registered
I hope you understand my situation too
I have searched all of my resources.
Each and every try which I have made is leading to all in vain
Me: Is ithis a scam campaign? Because I received an email reminding me to try to place an order. I clinkjed on the link provided but it took me to a page where I'm supposed to register again. Is this a genuine offer?
ARPIT: Yes It is genuine offer and you won't believe but many have placed order
Me: Why then can't I place an order? At your campaign you mentioned that the sale starts on 2pm. You were not clear about the time zone. Because each customers account is customized I had the impression that it was about my time zone. This is malpractise. Anyway it is still January 20 and I demand a link to place an order . If you don't have the authority can you please connect me with a superior of yours to solve my problem?
ARPIT: I am forwarding your chat to my supervisor
Me: Thank you
A Customer Service Associate will be with you in a moment.
You are now connected to ROHIT from Amazon.in
Me: Hello
ROHIT : Thank you for your patience. My name is Rohit. I am from the leadership team of Amazon. How are you today?
Me: Fine. Can you please read my conversation with Arpit regarding the Lenovo k4 sale. There is no buy option. I copy his words:Each and every try which I have made is leading to all in vain
ROHIT : I will be glad to assist you. Please allow another 1-2 minutes so that I may check the details to assist you in a better way.
Me: Ok. It is useful to resd our onversation
Conversation
ROHIT : Thank you for your patience. I regret to inform you that we will not be able to provide any link for the product you are referring to.
Me: Why?
ROHIT : I would request you to please subscribe to the product and you will get an option to order the product from there.
Me: My question is why can't you provide a link for the product
ROHIT : I would like to inform you that only customers who subscribe to the product will get an option to order the product that is the reason I would not be able to provide the link.
Me: I have already sunscribed to the product for today and I received an email notification for thiss
But there is no buy option
ROHIT : I would like to inform you taht once you receive an email here is a link that you are required to use within when sale is in process and once you add the product to the cart, you are required to place an order within 15 minutes.
You might have not followed this process of the sale, that is the reason you are not able to use the link now.
Me: You are wrong. I am trying to use the email notification but it takes me to a webpage where THERE IS NO option to add the product to the cart.
ROHIT : The option is not showing because the sale for today for which you have recieved this email is closed now.
Me: Why? You mentioned January 20. You never mentioned what time zone the sale begins which is unfortunate for customers outside India. You don't even mention that the sale is closed while it is still the 20th. I am a regular Amozon customer but this is malpractise. Unless you provide a link I will have to report it to the trade commitee as a scam offer
ROHIT : I can understand your concern. We will be working on your feedback. I would like to inform you that sale for any product is available till stock lasts. The sale for this product will again start on Jan 27th. Please be assured.
I do not intend to rush you. Are we still connected?
Me: No, I am not interested in registering again because the process is not transparent. I will have to post our conversation as a proof of your inabilty to provide a service
ROHIT : I will be documenting your valuable feedback to be worked upon. However for the next sale, I would like to assure you that the sales policy of Amazon is transparent for every customer and it depends on the availability of the stock.
Please feel free to tell if there is anything else I may assist you with today.
Me: Dear Rohit. Things are simple. Can you provide a link? If not, this is a scam and I will have to report our conversation to the authorities and warn other customers
ROHIT : I will not have an option to send you the link. I am really sorry for all the inconvinience.
Me: Ok thank you, have a nice day
ROHIT : You too have a great day ahead!
Thank you so much for choosing Amazon.

Few months ago, i purchased a nikon DSLR(D5200) & a lens from amazon. The product was good, well packed. the problem is that i can't able to register the product in nikon website for warrenty. i tried several time from pass 3-4 months it is showing the serial number is wrong. i want to return the product beacause it is not genuine. my order ID:[protected].

Hi Have made one order on 14th Dec, It is showing delivered in my account since 22nd Dec but yet now i haven't received the same.

Also I contact them for more then 10 times regarding the same but they are not responding with the proper solution. I have already write them more the 5 mails still they haven't replied on that.

Now I want my money back which they are not refunding into my account.

Order No :[protected]

On 14th january i ordered two books how to prepare for logical reasoning for CAT & how to prepare for verbal ability & Comprehension for CAT together order id:[protected]
on saturday 16th january i received how to prepare for verbal ability & reading comprehension. but yesterday on 19th january i received message & mail for the delivery of another book how to prepare for logical reasoning for CAT but i didn't received any book yesterday.
kindly go through my complaint. either complete my order or please refund my money. i paid rs 984/- for the same. first book cost rs 384/- & latter one cost rs 600/-