Amazon India Complaints & Reviews

Pin code 609118 m not getting cod for all the orders that which includes COD.but while the time of ordering it is not availabe.im using orders from 2014 till now i cant get cod.it sucks ever give me the reason why it bucks

Hi. I want to complaint against amazons return policy. In spite of repeated phone calls products are not being picked up in time.Two of my products are lying with me for past 5 months and despite calling them so many time nothing happens.

Please refer to the order number[protected] I need to report that I was handed over a used product. After I bought it, I approached the company for extension of warranty. They refused, citing that they do not do this for Amazon purchases. That was the first blow to my faith in Amazon. A few days back, my laptop stopped working. I took it the service center. They told that by warranty has already expired on the 19th of October 2015 and that someone had already registered for warranty online on 9th of September 2014, and started using it (refer to the warranty screenshot attached). That was the second blow to my faith in Amazon. I bought from Amazon knowing of its tremendous after sale support, knowing that if I will invest in a product from Amazon, it will be an investment for a long run. But the above two experiences has shaken my belief and I would now think twice before buying big electronic products online especially from Amazon, if something concrete is not not done asap from your side. Please help.

My American Express was charged $13.60 on 12/06/2015 and also charged $13.62 on 12/07/2015. Both charges were from bookstores. I did not order nor receive any books during this time. Please credit my AMEX card for the wrong charges.

I sent a gift from Amazon to someone and she received a damaged Product from Amazon, while inform regarding this to Amazon they told to we need to return the product, The order is delivered to a lady and she is not able to return the product on her own and there is no courier service available near by. So this is not possible for her to send the product back. I inform all the things to Amazon but they are still saying she need to send the product back. Just think how shameful it is. Generally this should be the responsibility of the e-commerce business owners, if someone received a damaged product, then they need to bring the product back and then they process Money Return or send a new Product again to the customer. This is the Policy of Amazon; they direct us/ command us to return the product. They think we have enough time to find out a courier and send back the damaged Products to Amazon. What a Great Service, Great policy of Amazon. Request Amazon to look into this Great service and don't harass customers.

I have purchased online micromax 50inch TV from Amazon but the picture quality is dull and spread the pictures so we have sent back to Amazon with their return label by COURIER they are not receiving the TV at their address

My name is patel vijay i have already return item to amazon store bt this payment alredy payed by amazon bt courier charges are not payed by amazon.com.so may i requested to refund my money from amazon online shopping.i was already sent mail my courier slip. my order ::: Amazon.in Order #[protected]

It is to inform them with great concern that I did purchase the Micromax Laptap Model No.LT666 in 30 May 2015. Within 5 days of purchase, the Screen got damaged and went out of order. Then I informed them customer care for needful. and the product was duly replaced with a broken screen and the problem got unresolved. Accordingly, I informed them again and thereafter DTDC personnel took back the material for replacement. Till date I am sorry to inform them that I have not been favoured with replacement. The DTDC challan is enclosed as ready reference. Request them immediate intervention so as to enable me to get replacement of the product without any further delay to avoid litigation in appropriate forum. But no step of my mail. I request please help me Thanks & regards Rajendra Nath Nath [protected]

I have ordered Xiaomi phone on Jan 1st. The package has been arrived as my expect time . the headset is missing in the package. You have mentioned what in the box is Handset, Charger and User Manual. But the box contains only Charger and User manual the Handset is missing.

Dear Sir / Ma'am, I ordered ( IFB 20SC2 20-Litre 1200-Watt Convection Microwave Oven (Metallic Silver) ) Order Placed: 14 October 2015. At that time your site offered 10% cash back from HDFC card payment. I paid Rs 7, 499.00 through HDFC Credit Card. But I did not get my 10% cash back till date. Order #[protected]

Dear Sir / Ma'am, I ordered ( on 14 Oct 2015). At that time your site offered 10% cash back from HDFC card payment. I paid Rs 7, 499.00. But not get my 10% cash back.I got the mail that you are entitle for the CashBack but amount is not credited to my account Order #[protected]

Most Annoying company = AMAZON INDIA In Another Words We can trust this company, Worst experience ever – Please DO not buy any shipment from Amazon Instead go to local shop or any other online dealer Let me start – Online guy didn’t came with Card Machine and he went back, I immediately called Amazon and they told we will arrange it today without any fail – they PROMISED 5 time that I will get delivered by 6 PM, nobody turned on calling back them again escalation team told our team made wrong promise we cannot do And just said simple sorry ON Thursday I specifically called back stating that can I get today – I am back escalation team told they will give me call in 10 Min I waited for 2 hours called them again and they told sir 5 min more we will give u a c all, and then NO CALL ON Friday No call until 3 PM, I called and they told we are not able to arrange card machine so we cant send, but NOBODY bothered to tell me this preadvance I need to call them, and again they told its not possible to deliver on FRIDAY also One member of team don’t communicate with Other – Escalation team is total waste – Absolutely worst team ever – they should be junior member and not escalation – Inspite Order in same city they cant send me And no communication ever – Guys – please don’t trust AMAZON _ WORST COMPANY EVER On Each conversation i have told this is GIFT and please call me or keep me posted NO UPDATES - EVERY TIME Customer should call them and hear negative Update Click here to Reply or Forward

HI, I want to complain about the business malpractices of amazon india. On January 7th i placed an order no (#[protected] of OSter OTG with them, for which the payment was made via amazon gift card plus credit card which was charged for which i have the necessary proofs as well as the date of shipping was confirmed. Even call to customer care executive Anitha A confimed the order & told me about its confirmation. But today to my horror i was got a mail that order has been cancelled & told me that payment of CC was refunded. After talking to customer care again, i was told that payment was not done. How come payment was not done when the system is itself saying that payment refund is initiated. That means their systems are flawed & customer care people are irresonsible. I had bought this item to give as a gift & today i m nowhere. These guys are really fraudsters. I have the all the necessary proofs mail, feedback mail, confimration from amazon to confirm my evidence.

I order a Kingston 8 GB RAM FOR LAPTOP 1600MHZ PC3L - KVR16LS118 (LOW VOLTAGE) From amazon.in on 27 Dec 2015 and Got it on 28 Dec 2015 But it is incompatiable with my laptop so, i decieded to return it .So, i request for Refund on 28 dec 2015 and Pick-up was Completed on next day (29 dec) But today is 7 Jan 2016 And i still didn't get my Money My email id is [protected]@gmail.com and order no. is[protected]

Order Id[protected] One Philips GC1010 Iron and One Ganesh Fruits & Vegetable Juicer, Order date 25/12/2015. Amazon promised to deliver within 07/01/2016 but not deliver yet. They sent by Gati Courier Tracking Id no.[protected] and[protected]. Gati Courier told me to collect product from Santipur Branch which is nearly 35 km away from my address. Gati Courier phoned me on 30/12/2015 and 02/01/2016 (from ph no. [protected]) to collect product from their Santipur Office. Earlier in another order placed in Amazon Order Id[protected] One SOIE Non Padded Non Wired Bra and One Pick Attire Women's Bhagalpuri Art Silk Saree, With Blouse also was sent by Gati Courier Tracking Id[protected] but product not delivered as Courier man said the same and courier faculty return the product. My opinion is that in the first order I considered that not able to deliver in my PIN code (741223) area, then why Gati Courier take the same PIN order to deliver. I called Amazon many times for solution but they failed to solve the said problem. Please take a Strong action against both company.

ON 05/01/2016, i purchased "HUSH PUPPIES Men's leather shoe thru Amazon India (order no.[protected].The cost of the shoes was Rs. 6299 which i paid online thru my credit card.. Even paid extra charges for the early delivery of the same. The aforesaid Product, Hush Puppies Shoes, was delivered next day i.e 06/01/2016, at the gate of my registered address, in my absence. The delivery boy was in such a hurry that he didn't even take signatures of the receiver. I was not available at that time when the parcel got delivered. When i came back and opened the parcel, i was shocked to see that the parcel was empty. I found piece of papers in the packet instead of shoes which i actually ordered. I immediately called up at Amazon India customer care no.[protected]. My call was attended by Ms. Komal (might be the customer care executive). I explained everything to Ms.. Komal and she, on behalf of Amazon India, apologized & assured me that either Amazon India will resend the ordered shoes again or refund the amount in my account. Ms. Komal also assured me that i would receive a call from their investigation department within an hour. But no one called me up even once. I also requested Ms. Komal to give me a complaint no. for my complaint but she didn't provide any complaint no., and gave me fake assurances. Instead of receiving of call, i received a mail from AMAZON INDIA's account department stating that they will neither refund nor resend shoes which i ordered. This mail states that the reason of not processing my refund is that the parcel which they had delivered was not empty according to their dispatch & delivery records and they are not answerable if i received an empty one. Further, After going the the mail I called up Amazon India Customer care number again and had a word with the same lady, Ms. Komal. Again she assured me for the refund and then handed over the phone to Mr. Dhawal (might be her senior). Mr. Dhawal threatened me and told me to go thru Amazon India's policies which clearly states that I can neither approach Consumer Court nor can register any complaint against Amazon India and finally refused to process my refund. IS this the kind of 100% purchase protection AMAZON INDIA delivers?

Amazon does not allow the user to post negative feedback of the product. I purchased yureka mobile from amazon and tried to post the negative feedback as the service of yureka is worst. Any suggestion.

I ordered a Spigen Note 5 cover via Amazon Shopping App on 1st Jan. The estimated delivery date was 6th Jan however I didn't recieve the package till now. On 5th Jan I got an SMS and a mail confirming that the package was delivered at my address but that's fake as neither me nor my family has received any call or package. I spoke to 2 customer care agents (Jancy and Govind) they couldn't help me and I was transferred to a person who claimS to be from the leadership team but had no manners, word choices were as he is just out of college and was using words like "this is normal and it's not a big deal" "our systems are not super computers and it can go wrong".

I ordered an article from Amazon.in on 14th December. it was not delivered till 18th December. i had a travel planned on 18th and i opted on the portal to deliver the package to my neighbor. i received a delivery sms from amazon.in on 19th December and contacted my neighbor. however the package was not delivered. i contacted Amazon.in for non deliver of product and they said they will investigate; however they ( as well as their vendor) denied my claim under A-Z customer protection program by saying that they have an signature of product delivery to me personally. i already told them that it is impossible as i was traveling by train with my family and there is no way their delivery person reached in train and deliver the product. i was 1500 km away from delivery address and ideally the product should be returned to amazon.in in case of non-delivery and money should be refunded. instead of investigation the possibility of cheating by their delivery man of putting my signature on delivery slip and pocketing the package, they simply denied me the refund for non-delivery of product. my order number on AMAZON.in is[protected] dated : 14-december-2015 how to get the refund now from AMAZON.in as they failed to fulfill the promised delivery.

I ordered a heater from amazon and it was delivered defective. Seeing that, I requested for its replacement and it was replaced. However the second time that they delivered, it was a used product which had cracks, rusts and worn out coils. In addition to that, the product could not even stand straight on the provided support panel. When I asked Amazon Customer Service, they did not give me a proper solution and denied to replace the product. They said that only refund can be done. I had ordered it via one day delivery on an urgent basis for someone very sick and in need of the item on extremely urgent basis. Amazon India has simply played with me by giving me all the troubles that I have to go through for replacing the product twice and getting such bad services. Here are the order details: Product - ORPAT OQH-1280 800 Watt Quartz Heater Date of purchase - January 04, 2016 Order number[protected] Amount paid - ₹1259.00 Extra charges for one day delivery - ₹100.00