Amazon India Complaints & Reviews

I have purchased a product in Amazon on last October 2015, and i reversed the product to amazon, Amazon trying to cheat there customers, i had a frequent call records form the last 6 months, every time customer care people will say the same thing like refund will process with in 24 to 48 hours, but that refund process was not initiated yet.for refund process we should have to lose our patience to time too.

this time i would like to take serious action on amazon about their service and false statements.

i am to to provide all the recorded calls data in court to save other customers money and time .Please provide the valid process to fight with Amazon.
Amazon wont care about customers money and time. in my case my call charges are more than the product value.

dear consumers please aware and stop buying the products in Amazon to save your money, i learn form previous experience .

thanks and regards,
Chiranjeevi

Hi,

I was surprised to see following email from amazon india. I never thought amazon can fail to deliver item because of courier network issues. Also i am not in a remote area.
=
We’re writing to inform you about your amazon.In order #[protected].

Due to courier network issues, we're unable to deliver your order at this time and deeply regret the inconvenience caused.

In case you had already paid for the item, a refund will be processed to the original payment method and you will receive a separate notification when the refund is complete.

We apologise for the inconvenience caused by this cancellation.

Thank you for choosing amazon.

I ordered a asus mobile, after delivery on second day i raised request for return but amazon didn't collect that mobile, then I send it to the address from it came to me as customer care told me to do this, I'm attaching here proof of all these, It has delivered to center before 8 days, but still I'm waiting for my refund amount, My account also closed so I cannot able to talk to customer care properly, they not replying on mails also, please find attached copy of courier recipt and copy of my return tracking ID, I returned the mobile box as it is, I didn't even open it.thanks

Hi my name is gaurav chauhan andmy problem is that the amazon online shopping company will not deliever any product in saharanpur, uttar pardesh plz solve this problem before 4 feb 2016 their is sale on 4feb 2016

I had placed an order for spice holder and was informed that it would reach delivered by Feb 1st which was a Monday. Since I am working I thought it would be best to give my office address for delivery.
The package had reached today and the delivery people had not called me for confirmation of delivery instead went directly to the place and shouted at me for not informing that the address provided was of office.
The delivery person's phone number [protected].
I didn't expect this from amazon delivery team.
Request you to take some action against this delivery person.

I bought Lenovo Vibe X-AP from Amazon. It was delivered on 27th. But the package doesn't contain mobile, it has Almond Drops. I waited for 72 hours for resolving the issue. Still I am not getting any proper information about the issue.

Order no #[protected].
No response or phone numbers do not get attended
To whom should I complain?ORDER PLACED
29 November 2015
TOTAL
2, 950.00
SHIP TO
S Kesavan
ORDER #[protected]
Order Details Invoice
Expected 11-Dec-15
Dispatched

Cross Tech Men Smart Briefcase AC[protected]Black
Sold by: MY DUKAAN
2, 950.00


I hope these details should help

I had purchased Yamaha PACIFICA012 (Electric Guitar, Dark Blue Metallic) on 23rd Jan 2016 at amazon.in during the sell. I got this product at amazing deal and I paid for it through credit card. My order is successfully placed and money is deducted from my Credit card. After waiting for 2-3 days there is no update on status of my ordered product due to which I have called the Customer Care and mentioned about the case they contacted the seller and assured me about delivery of product on the mentioned date.

But at the time of delivery date they cancelled my order and refund is initiated which will get refunded in 2-3 business days. In this situation the point is about the customer service where I have waited for almost 10 days to get the product meanwhile their is no response from seller and my money is got stuck for 15 days. After doing all this what I received was nothing except disappointment and bad service and even though they mentioned the issue on their end but still customer has to suffer. Is this fair?

Here are my order details -
Product: Yamaha PACIFICA012 Electric Guitar, Dark Blue Metallic
ORDER: #[protected]
ORDER PLACED: 23 January 2016
Seller: In Tune

Please help me this case to get me the product I ordered.

Thanks,
Anil

I Ashutosh Parida (mobile no.- +91 [protected]) Purchased a Puma shoe from "WWW.Amazon .in"with Order no.[protected] on 14th of December 2015 priced Rs. 1799, the day when CEO MR.Jeff, announced it has get passed
"Flipkart". I was very glad that day.

"[protected]" order of Puma axis IV shoe reached me on 18th of December as it is bit small in size i returned on 19th December 2015.
I got a conformation of getting refund in 2 to 3 business day. That was ok for me.

After 5 days i called i asked about the status of refund and agents said as there ware holiday it will take 2 to 3 more business day. After waiting for the period told by customer executive i contacted again and again and again . its been more than 50 days and counting ... i am unable to receive the refund .I called around 20 times but every time i call there is a new agent and its kind of frustrating .

Whenever i call the ask me to re enter my bank details again and again. which i did also may time but it is of no use.your customer service executives are one of a kind harassing me. i am student and the money matters a lot.

you are my last hope please looking to my matter .and help me get back my money of Rs 1799.

I HAVE ORDERED 2 PACKS OF Mamypoko xxxl diapers on 23 rd. They have taken436.00 from my SBI Acct.But i have received a message from them as my order was cancelled. They did not refund the money till date. expecting your reply.

I have purchased HP 15-d107TX 15.6inch notebook pc of serial no=5CB419050G by online shopping on amazon.
i purchased it on 19/7/2015. i purchased it online and office of LVO of person uploading is "BIG C TECHNOLOGIES PRIVATE LIMITED", with TIN NO.[protected].
Now the problem is that it started hanging.the screen got stuck when it use it continuously for 2 or 3 hours.
and it also switched off when i turn it on.
so i want to repair my pc as soon as possible.please take it seriously.
looking forward with a positive response.

I bought 2 pair men adidas shoe from amazon last October.
And after 3/4 days ill return both item. And after few days I bought the cheques but iwant change name of cheque...
Last four months ill call you 100times /so many time send you authorisation letter.
Litterly I beg my money.every person fake promises fake guiding. My mob [protected]
Plzs help me nobudy listing from call centre.
Call centre person are very very bad person just a only hope from this way.mighty be my is return

1) Order ID:[protected] dated 05 Sep 15 from Amazon.in 2) Name of Product: Blissta Maroon unstitched Cotton anarkali dress material [ASIN: B012GCERJO] of Amazon.in 3) Seller Address (Amazon.in): Blissta Clothing 4038, New Sardar Traders market Near Sardar fruit market surat, gujarat- 395002 Phone: [protected] Sir/Madam, 1) I have placed a order of an item (Rs 999) from Amazon on 05 Sep 15 as per above mentioned details. 2) I have returned the item to seller as per direction given by Amazon and seller e-mails. 3) I have received the amount which i have paid for a order. 4) Overcharged amount of Rs 225/- of returned shipping charges which i have paid to DTDC courier service has not received. 5) Regarding this issue, I have teliphonically contracted to Amazon customer representative to many times in a different-different day. There is no solution has been provided. He is always saying you will get refund. But Seller is e-mailing to me we will not liable for the shipping charges if there is not any fault in our product and piece. 6) Kindly resolve this issue. Regards, Ajay kumar

I was purchased mobile phoneon 21 jan 2016 and my last delivery date 27 jan 2016 but i donot receved my order product on your given time .
I do not have any update on amazone and Courier side

please give me update about this and my details is :

Courier: ARAMEX, Tracking #: [protected]

I order the above mobile on Jan 21st with terms of payment as COD, As per terms & conditions given in the offer I am eligible for 15% Cash back on CITI card on COD terms . But delivery person refuse to accept credit card payment . Now the online price is higher by Rs 2000/- and I could not get 15% cash back also.
This is my Ist transaction with Amazon and I am totally disappointed . I called 3 times to your customer service but no proper response.

Sandeep
Mobile [protected]

I have ordered for red pout but I have received shiny pink color in image in site shown something else but I have received some other colour I have ordered for red pout I have received coral pink

My money is not refunded after cancellation of my order and also didn't picked the damage product
On Order ID[protected]:1 of Pride golden vanity case [ASIN: B00XW43AZ8]
Rs. 495.00. I paid the amount through Debit Card. On 23.01.2016 on time of delivery product through swamping machine

Multiple call made my me to amazon customer care but didn't resolved my issue.

I have received mail from customer care "inform you that a return pickup cannot be arranged for this order, from any of our courier partners as the service is unavailable in your area. We request you to initiate a self return" and directly contract with seller for refund issue,

I have called to amazon customer care, have no time to arrange self courier, will request to you kindly arrange the pickup and refund my money but every time amazon customer care said different words, they didn't resolve my issue

will request kindly resole my issue and help to refund the money from amazon

with best regards,
Ejaz Khan
Mobile No. [protected]
E-mail : [protected]@gmail.com

Friends,
I've purchased a Redmi mobile[protected] and HP laptop[protected] from amazon. when I check my online invoice on amazon website there no any serial number in my all invoice, I complaint in amazon, they tell me give me your serial number of all products "IMEI Number of Mobile and Serial Number of Laptop", I provide it amazon, but till date[protected], they not update serial numbers

Please check your Online Amazon Invoice immediately, you found that in all bills, there are no any IMEI number of any electronics products, specially Mobile Laptops.

In case you lost your products and want to complaint, then you cannot do F.I.R. in police.
Amazon say to customer that 1st send me your electronics products serial number, in case you lost your electronics products, then they they will not send you correct bill.

Please beware from Amazon. I think they are cheating from customer

Thanks
Vishesh Jain
[protected]

It is a cheat business don't sell anything from this seller. For me i don't care 192 Rs, but dont cheat others.

Real cheating, i don't need my money back and no more order to you.

Thank You,

Hi,
My order number[protected] was placed on 23/01/2016 in an offer.
I tried to pay the money and there was a payment gate way issue at your end because of which the payment was not completed.
I called the customer care at same minute and spoke to rep to resolve the enquire.
Rep told me he will be sending me an email for revise payment and then i can complete the payment.
Next day i got am email i tried to make the payment on my phone following the link send on the mail.
But the payment did not go throw once again and i called the customer care spoke to rep named
Ashwin he told me he will be sending me other email on which i have to make the payment and he confirmed me it will be ok even if i make the payment by 26/01/2016.
If you want to confirm you can listen to the call conversation recording.
On 25/12/2016 i got, mail stating my order was cancelled, i called customer care and spoke to rep who confirmed me the same.
So i spoke to a supervisor name (Raghavendra) he was so rude and arrogant to speak to don’t have any customer still giving a very bad value to big brand like Amazon.
Totally disappointed with the way query was handled as people working for Amazon don’t know the terms of the company and half trained people are helping customer.
This instance has given very bad picture of Amazon and will not even think or promote your brand to any one nor will I think of visiting your website by mistake.
Thanks.