Amazon India Complaints & Reviews

I ordered a Lenovo S860 Phone Premium Leather Flip Cover Case with Stand by MOFI - Black on 28 Dec through Amazon[protected] and received a S850 case, Pink color, I requested for a cancellation which is accepted, but Amazon sends me a text message daily that the pick up was successfully rescheduled as requested, who has requested and why they are delaying I don't understand, Please ban this company, as this is cheating people and I strongly recommend customers, not to buy anything from Amazon. Dr. Akbar Pathan

Sir i have ordered one original dell genuiene battery which costs me 2164 rupees. in dec 2015 . at that time it was giving an average of 3 to 4 hours at full charge but it is giving only one and half hour at full charge. sir, it is your bad habit of giving worst thing by taking full money from customer. sir if my probl em will not get solved. i will put my compain to consumer forum court of india. it creates a lot of disturbance of thoughts of customers towards your company. prevously i think amazon products are good than other. but it will seriously damage your image in the market. my contact no. [protected]

These people cannot provide product on time and customer service agents are threatning to disconnect the call not ready to listen... name of person is nikhil ... he says he is the last point of contact..and when i am askin my money back they are asking me to wait for 4 to 7 days

Sir, I am Deepak Singh (Advocate High Court) I have purchase a product APS Real Tempered Glass Screen Guard Protector for samsung tab 4 ST-231 7"Order ID[protected] Dated[protected].But I received the product in cracked condition on 12-01-15. So, I am return the product.Please arrang the product for returning. THANKING YOU.

Hi, I had ordered for a woodland shoes and paid 4395 rs. By credit card but after three days of order i got a mail about delivery of my item that"your shipment has delivered to you." But i did not get my product and immediately i cotact to Amazon and told them my concern and but i did not get my item nor my refund please help me. Regards Ashish

I have ordered (Everything Imported TM ABS Quality 12 pcs Set Best Mandoline Kitchen Genius Slicer Dicer Cuts Vegetables & Fruits) on January 1St and received on January 6th. While opened the package i found the product is damaged and log to my account and request for return and was accepted my request and arrange for the pickup for the very next day (6th January )by amazon Till 7 the package was not picked up and from 7th to till date i was going on talking to customer care officials for the solutions

I purchased levnovo tablet A50 from amazone online shopping dated on 11/01/2015.I gave it to for service at pooja communication center, dist-anand (gujarat).dated on 31/10/2015.after givien to service center a call to me was given that your warrent was expired and we r not responsible for this.they gave me call after 45 days. Plese take action regarding this matter. my mobile no [protected]

I'm Nithin Babu M.N, I'm a regular customer on Amazon India. I'm satisfied in all your products too. But something went wrong on the purchase made on 14 December 2015 (ie ; ‎ Ganesh Vegetable & Fruit Chopper Cutter With Chop Blade & Cleaning Tool‎, and it got shipped through the courier service DTDC. They informed that it will get delivered by 31 December 2015. Now the date is 11 January 2016. My product has not delivered yet. The problem is that I can't track my product. It shows " Product Information not available". Days passed while I contacted DTDC service outlet in my home town they said, No courier has been come on your name, while I give them tracking ID they told this product has delivered some other place other than Kerala. But I gave the right address. While I logged in Amazon.in, by clicking 'your order ' it shows the product got delivered (photography attached), and while I track my product it shows On the way ( photography attached). Now a days while I contacting seller, they won't give reply to my mail. Please do needful action immediately, or else please refund my amount.

Return policy is very bad.they deliever the poor quality product nd when i m returning it they said that we r not able to arrange pick up.amazon is very poor online shopping site.if they are not able to arrange pick up so why they deliver product at that places.

Dear sir, I bought microsoft lumia 540 on 22nd oct. 2015 from amazone.In that product some issue of software, I returned that product on 24th oct. 2015.As company term and policy amazone credit my refund amount 7499 withen 3 or 4 days.But my refund isnot credit in my account.I call so many times in amazone customer care but my problem as it is. According to amazone customer care officer I send (22nd oct., 19th nov. and 28th dec. 2015) mail to attached delivery, return invoice copy and first page of bank passbook, but inspite of it I couldnot get my refund which is takes place in your customer policy. Sir, Please take a action inconvenience of customer service and mentally harassment for your side.

Hi, I have purchased a iphone 6 in October 2015 from amazon.in with the offer of 3900/- as gift coupon. But i have not received the gift coupon yet. I have contacted amazon for the same but they are claiming that the gift coupon has been sent to my registered mail id in the month of November. But i have not received the same. I have request them to send the same mail again but they are refusing to send the same. Below is the mail thread regarding the same, From: lingaraj patil Sent: Monday, January 4, 2016 5:24 PM To: cs-reply+[protected]@amazon.in Subject: Re: Your Amazon.in Order #[protected] Hi, Why can't you or the concerned department can send that mail again and close this? .I already made it clear that i have not received any such mail on that date. Please resend it quickly so that i can quickly access the below link and claim it as you suggested below. Thanks, Lingaraj From: Amazon.in Sent: Monday, January 4, 2016 5:13 PM To: lingaraj Subject: Your Amazon.in Order #[protected] Amazon Your Account Amazon.in Message From Customer Service Hello, I understand your concern regarding your order #[protected]. Firstly, I really apologize for the inconvenience caused regarding your Gift Coupon offer. I have checked with your order details and also previous contacts with our agents and see that you have been contacting us since very long time and still the issue is not resolved regarding your offers refund. I am sorry that this experience has been a disappointment. Even though your purchase was made from one of our departments, we realize that this experience may influence your decision to visit our stores again. In order to resolve and not to make you wait any longer, I have checked with the every information from the time you have contacted us till date. While checking with the information I see that on 17th November 2015 at 12:51 PM, there was an email sent to you with the "Gift Card Claim Code" were you need to redeem the Gift Card on our webpage i.e Amazon.in using this "Claim Code". However, I would humbly request you please check out with this email which was sent to you on Nov 17th in your Outlook. If you do not find the email, I would ask you to check it in your Junk folder or Spam Folder. I am confident that you will find the email regarding the "Gift Card Claim Code" of your offer on Iphone 6. Once you find this email immediately claim this code on our webpage. To reduce the customer effort and to give you better service, I would request you to click on to the below link and sign in with your account and enter the code and claim your Gift Card. https://www.amazon.in/ap/signin?_encoding=UTF8&openid.assoc_handle=inflex&openid...⇄ I know making you wait so long and now asking you to check up with your Junk and Spam folder in your Outlook i.e lingarajs.[protected]@outlook.com with the email which was sent on Nov 17th with claim code. I know it is a lot of inconvenience caused, But please do understand I am trying my best to resolve this issue, so that I do not make you wait any longer. This would be a lot helpful, if you check with the email which was sent on Nov 17th in your Inbox and also junk or spam folder. Hope this Information helps. If you need any further assistance please let us know using the below link http://www.amazon.in/contactus The business of our customers is very important to us, and we are working hard to improve the service and selection we provide to you. Rest assured, we'll do all that we can to keep this from happening again. Your patience and understanding is highly appreciated in this matter. Thank you for being a loyal customer to us. We truly value your patronage with us and look forward to seeing you again soon. Warmest regards, Sebastian Did I solve your problem?? Yes No To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.in/help Your feedback is helping us build Earth's Most Customer-Centric Company. Download Amazon App and shop anytime, anywhere www.amazon.in/apps Amazon.in Original Message Hi, How much time will it require for the concerned team to send the details of the gift coupon. All the time you guys keep on telling me than it will be resolved in 2-3 days but nothing has happened so far. This is going on from more than 20 days. Will you do the needful else please initiate the refund. Thanks, Lingaraj ________________________________ From: Amazon.in Sent: Saturday, January 2, 2016 11:31 PM To: lingaraj Subject: Your Amazon.in Order #[protected] Message From Customer Service Hello Lingaraj, I understand that you want to know the details for your Gift card. I have checked your order #[protected] and see that my colleague has escalated this issue to our concerned department and they're working on this on high priority. Here is the complaint reference number #[protected] It usually takes 2-3 business days for this sort of this issue, but in this case it's taking a little longer. I'm very sorry about this delay. However, I've also contacted to them who've be handling these issues very seriously and requested them to resolve this issue at earliest. You can set an expectation of within 24-48 hours with the more information. We request your cooperation on this regard. We truly value your patronage with us and look forward to seeing you again soon. Warmest regards, Babin R Your feedback is helping us build Earth's Most Customer-Centric Company. Download Amazon App and shop anytime, anywhere www.amazon.in/apps Amazon.in Original Message Hi, Please provide the details. This has been pending from long time. Thanks, Lingaraj ________________________________ From: lingaraj patil Sent: Friday, January 1, 2016 9:49 PM To: cs-reply+[protected]@amazon.in Subject: Re: Your Amazon.in Order #[protected] Hi, Will you please provide me details of the coupon instead of "long mails". Thanks, Lingaraj ________________________________ From: Amazon.in Sent: Thursday, December 31, 2015 1:26 AM To: lingaraj Subject: Your Amazon.in Order #[protected] Message From Customer Service Hello Lingaraj, I'm sorry to hear that you have not received the details about the offer. It's certainly not our intention to do so to our valuable customers like you, and we'll investigate the origin of this problem. We won't let down our valuable customers like you in any situation. Please accept my sincere apologies for the inconvenience that you've faced in this case. I understand that our apologizes will not bring back the valuable moments and trust that you have lost in this regard, however please give me a chance to see what best can be done to help you in this regard. As per the latest update the previous associate had already raised a concern and is personally following up with you on top most priority. Please trust us and we are he to help you. Once we have any update we'll get back to you, so please give us some more time to solve this. I hope you understand. I wish you a happy and prosperous new year 2016 for you and your family from Amazon.in. Thanks for being a part of Amazon.in family. Warmest regards, MOHAMMED HUSSAIN Your feedback is helping us build Earth's Most Customer-Centric Company. Download Amazon App and shop anytime, anywhere www.amazon.in/apps Amazon.in Original Message Hi, Your investigation team has not contacted me till now. Will you clarify whether amazon has any intension to provide me coupon details related to the offer ?. If not, will you please initiate the return for this product ? Thanks, Lingaraj ________________________________ From: Amazon.in Sent: Tuesday, December 29, 2015 2:17 PM To: lingaraj Subject: Your Amazon.in Order #[protected] Message From Customer Service Hello Lingaraj, I'm sorry to hear that you have not received the details about the offer. It's certainly not our intention to do so to our valuable customers like you, and we'll investigate the origin of this problem. It is highly unacceptable and not encouraged in Amazon. Also, we do not want customers to suffer in any way, customer satisfaction is our Prime motto. But things happen sometimes, beyond our control your understanding and cooperation is highly appreciated. We won't let down our valuable customers like you in any situation. Please accept my sincere apologies for the inconvenience that you've faced in this case. I understand that our apologizes will not bring back the valuable moments and trust that you have lost in this regard, however please give me a chance to see what best can be done to help you in this regard. To make this right for you, I've reported this issue to our investigation team and escalated to transport team, so that you will get right things from us and also raised a trouble ticket to resolve the issue as soon as possible. Our investigation team will investigate this issue against the courier and sometime you may receive a call during the investigation to clear the issue. Our investigation team will contact you about this within 24 - 48 hours. As you know it is fully automated system and without completing the investigation our system not allow us to issue a refund. I hope you will understand our limitation in this situation. I realize that at this point of time asking you to wait again would be disappointing, but in a situation like this, it is very important for us that we provide you with accurate and expedient resolution and in my experience, this is the best way to be certain that your issue is resolved more appropriately. Customer satisfaction is something that we take very seriously and would never compromise under any circumstances. We're working hard to provide a stress-free and convenient shopping experience at Amazon.in. I sincerely apologize for the inconvenience you experienced in this case. I hope you'll give us another chance in the future. It is our privilege to have you as our valued customer and would like to thank you for your continued support. We won't let down our valuable customers like you in any situation. Your patience and understanding is highly appreciated in this matter. Thank you for being a Genuine customer to us. Warmest regards, Kanmani S. Your feedback is helping us build Earth's Most Customer-Centric Company. Download Amazon App and shop anytime, anywhere www.amazon.in/apps Amazon.in Original Message Hi, What is the update on this ? Thanks, Lingaraj ________________________________ From: lingaraj patil Sent: Monday, December 28, 2015 12:11 PM To: cs-reply+[protected]@amazon.in Subject: Re: Your Amazon.in Order #[protected] Hi, My question is when will i get it ?. If you see this mail chain, somebody replied that i will be getting it in 3 days. This reply was before 10 days. And later somebody replied that the gift card details have already been sent in November itself. I am regular customer to Amazon.in. My purchases are over 1 Lakhs last in this itself. If you guys do such careless business, it is very hard to digest. And expecting customers to bear whatever you do is not at all acceptable. I want to return the product since your commitments are not met. Please at least arrange for the same. Thanks, Lingaraj ________________________________ From: Amazon.in Sent: Sunday, December 27, 2015 11:24 PM To: lingaraj Subject: Your Amazon.in Order #[protected] Message From Customer Service Hello, I've checked and see that you have contacted us multiple times regarding the same issue but you didn't get the resolution for this.This is definitely not what we want our customers to experience. I sincerely apologize for the inconvenience caused in this case. I would like to inform you that the issue has been already escalated to the concern team on high priority and asked them to resolve the issue as soon as possible. However, I've again personally contacted the higher authorities in concern team. Please don't worry, they will get back to you with the resolution and the issue will be resolved at the earliest. I realize this experience hasn't been as positive as you'd hoped, but I hope you'll consider this an isolated incident and give us another chance in the future. I'm sorry I wasn't able to be of more help. I understand that my reply may not be helpful but I hope you understand my limitations. Please be assured one of my colleague is personally following up with this issue and he will get back to you once he receives the response from the concern team, also please be assured that your amount is in safe hands and it will be processed at the earliest. Rest assured, we’ll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again. Once again, we sincerely apologize for the unfortunate situation and appreciate your understanding and co-operation. We appreciate your business with us and look forward to a very warm and fruitful association with you. Warmest regards, Satish Reddy Your feedback is helping us build Earth's Most Customer-Centric Company. Download Amazon App and shop anytime, anywhere www.amazon.in/apps Amazon.in Original Message Hi, Except mails i dont see any action being taken on this till now. Enough is enough, i will upload this mail thread to public forms if you guys are unable to resolve this today. Thanks, Lingaraj Sent from my iPhone Message From Customer Service Hello Lingaraj, I'm really sorry about the inconvenience you faced regarding the Gift card for the item "Apple iPhone 6 (Gold, 16GB)". Please accept our sincere apologies in these regards. I have read your query completely and First off all please accept my sincere apologize for any inconvenience this may have caused at Amazon.in. I can completely understand your disappointment. This is not definitely Amazon standard of taking care of customer's. I request you to please give me a chance I'll surely help you with this. Customer satisfaction is something that we take very seriously and would never compromise under any circumstances. On a more personal note I don't want you to wait anymore for the issue to be resolved, so I've directly escalated this issue to the higher authorities of the concern team on priority to investigate regarding the Gift card, so that you'll receive the Gift card at the earliest. It is always important for us to hear how customers react to all aspects of shopping at Amazon.in. Strong customer feedback like yours helps us continue to improve the selection and service we provide. We take this kind of information seriously as it is valuable to us in helping us to continue to improve our program. Amazon does not want customers to suffer in any way, customer satisfaction is our Prime motto. But things happen sometimes, your understanding and cooperation is highly appreciated. The business of our customers is very important to us, and we are working hard to improve the service and selection we provide to you. Rest assured, we'll do all that we can to keep this from happening again. I'm truly sorry for all the inconvenience we have caused you. I understand that our apologizes will not bring back the valuable moments that you have lost in this regard, however please give us a chance to see what best can be done to help you in these regards to win your heart in future. I'm positive and I would like to confirm that you'll be credited with your Gift card on prior. Please forgive us for this entire disappointing experience you faced. We sincerely appreciate your patience and understanding on this regard and thank you very much for being such a valuable part of Amazon.in. We value your business and look forward to see you soon. Warmest regards, Shakila.H Your feedback is helping us build Earth's Most Customer-Centric Company. Download Amazon App and shop anytime, anywhere www.amazon.in/apps Amazon.in Original Message Hi, I have not received any mail related to promotional gift on your claimed date. Please don't claim that the mail has already been sent. How much time will it take to send the mail related to promotional offer ?. Its more than 10 days this mail thread has been going on. Will you please do the needful ? Thanks, Lingaraj ________________________________ From: Amazon.in Sent: Saturday, December 26, 2015 9:19 AM To: lingaraj Subject: Your Amazon.in Order #[protected] Message From Customer Service Hello Lingaraj, I have researched your issue completely and First off all please accept my sincere apologise for any inconvenience this may have caused at Amazon.in. Form your mail I understand that you're unable to locate your Apple iPhone promotional gift card Email sent on 17 November 2015 12:51 PM (IST). Upon checking the details, I see that you have successfully placed the order on 2 October 2015 as per our records. Hence you are 100% eligible to claim the gift card amount.

Pin code 609118 m not getting cod for all the orders that which includes COD.but while the time of ordering it is not availabe.im using orders from 2014 till now i cant get cod.it sucks ever give me the reason why it bucks

Hi. I want to complaint against amazons return policy. In spite of repeated phone calls products are not being picked up in time.Two of my products are lying with me for past 5 months and despite calling them so many time nothing happens.

Please refer to the order number[protected] I need to report that I was handed over a used product. After I bought it, I approached the company for extension of warranty. They refused, citing that they do not do this for Amazon purchases. That was the first blow to my faith in Amazon. A few days back, my laptop stopped working. I took it the service center. They told that by warranty has already expired on the 19th of October 2015 and that someone had already registered for warranty online on 9th of September 2014, and started using it (refer to the warranty screenshot attached). That was the second blow to my faith in Amazon. I bought from Amazon knowing of its tremendous after sale support, knowing that if I will invest in a product from Amazon, it will be an investment for a long run. But the above two experiences has shaken my belief and I would now think twice before buying big electronic products online especially from Amazon, if something concrete is not not done asap from your side. Please help.

My American Express was charged $13.60 on 12/06/2015 and also charged $13.62 on 12/07/2015. Both charges were from bookstores. I did not order nor receive any books during this time. Please credit my AMEX card for the wrong charges.

I sent a gift from Amazon to someone and she received a damaged Product from Amazon, while inform regarding this to Amazon they told to we need to return the product, The order is delivered to a lady and she is not able to return the product on her own and there is no courier service available near by. So this is not possible for her to send the product back. I inform all the things to Amazon but they are still saying she need to send the product back. Just think how shameful it is. Generally this should be the responsibility of the e-commerce business owners, if someone received a damaged product, then they need to bring the product back and then they process Money Return or send a new Product again to the customer. This is the Policy of Amazon; they direct us/ command us to return the product. They think we have enough time to find out a courier and send back the damaged Products to Amazon. What a Great Service, Great policy of Amazon. Request Amazon to look into this Great service and don't harass customers.

I have purchased online micromax 50inch TV from Amazon but the picture quality is dull and spread the pictures so we have sent back to Amazon with their return label by COURIER they are not receiving the TV at their address

My name is patel vijay i have already return item to amazon store bt this payment alredy payed by amazon bt courier charges are not payed by amazon.com.so may i requested to refund my money from amazon online shopping.i was already sent mail my courier slip. my order ::: Amazon.in Order #[protected]

It is to inform them with great concern that I did purchase the Micromax Laptap Model No.LT666 in 30 May 2015. Within 5 days of purchase, the Screen got damaged and went out of order. Then I informed them customer care for needful. and the product was duly replaced with a broken screen and the problem got unresolved. Accordingly, I informed them again and thereafter DTDC personnel took back the material for replacement. Till date I am sorry to inform them that I have not been favoured with replacement. The DTDC challan is enclosed as ready reference. Request them immediate intervention so as to enable me to get replacement of the product without any further delay to avoid litigation in appropriate forum. But no step of my mail. I request please help me Thanks & regards Rajendra Nath Nath [protected]

I have ordered Xiaomi phone on Jan 1st. The package has been arrived as my expect time . the headset is missing in the package. You have mentioned what in the box is Handset, Charger and User Manual. But the box contains only Charger and User manual the Handset is missing.