Amazon India Complaints & Reviews

Hi, This is regarding the order number ORDER #[protected] from amazon.in.i have not received my refund till now almost 1 month over.please help me out with what legal action i can against this fraud company

Hi, This is the pickup point from bellandur NAME ; SAHAY CHEMMISTS AND DRUGGISTS. We were having bussiness transcation with amazon retail and our agreement got xpired and we did a new agreement and updated all the companies formulaties with all documents and it was successfyully done and they had given me an vodofone cim to activate it and after a couple of days they tole no transcation till e day. The customer service suddenly call u and ask how much item is left for delivery We dont understand no business is done here them who is running the business with the name SAHAY CHEMMISTS WE ARE THINKING TO GO LEGALLY SINCE IT IS AN OFENSE WITH THE PROPERITOR NAME SOME ONE IS DEALING THE THINGS. PLS HELP US OUT

Hi Amazon Team/Jeff, Myself Rajeev Ranjan. Till yesterday I had full faith on Amazon India, but sorry to say it’s completely shattered by the way they resolved my refund issue. Order Number: Order#[protected] Payment mode: Cash on delivery. Incident: Microsoft Lumia 540 (Black, 8GB) Ordered on 16th October 2015. It has been delivered to me. Now on the second day of the usage, Lumia was completely gone so I had requested for return. Return request has been accepted by Amazon India and item was successfully received by the Amazon India. Please find the screen shot for the same. As per the rule and status, refund has been initiated and as per the ideal condition, should be credited to my account within 2 – 3 working days. But because of some strange reason it did not happen. Upon calling the customer service Amazon India, I have been promised that refund will be credited to my account within 5- 6 working days. Also they have accepted that they have received the item successfully in their inventory system. I have full mail chain exchanged between different customer service executives and me. I also have recorded full voice conversation with different Amazon India customer service executive. Last night they mailed me that when they contacted their service provider I.e. Gati, it has been found that Item has not been delivered to me and thus Refund will not be processed. Now if you look at the whole process, all the system updated that has been done after receiving item from me was kind of bluff to the customer. In case your service provider has not updated the status to Amazon India and because of some faulty reason if it has not been updated, Then are you people saying customer has to bear the loss. Please look into this matter ASAP and act on it and would request you to return my refund at the earliest. Since its hard work earned money, won’t let it go from my hand just like that when I m correct from my side. Regards, Rajeev Ranjan [protected]@gmail.com +91-[protected].

Hi, I m really really disappointed with the way amazon service came to conclusion of not refunding my money. If you look at the whole process you will be ashamed of yourselves of calling yourselves as Earth's Most Customer-Centric Company. You are claiming now that item ordered by me has not been delivered. In that case you should not have entertained me.Why did it take 2 months to figure our this pure lie. Second thing, why did you accept my return and updated the status as item has been received by you successfully. You seems to be very happy to receive item which you have not delivered and you correctly updated the status on your website. For me that's pure cheating. I myself is very much sure that i did receive item from you and its a fault from your service provider who did not update the status of the delivery correctly. Its ridiculous to even think that i plotted all this story. why would i do that. on top of it what the is the resolution if your service provider will not update the status correctly or because of some reason delivery status has not been updated correctly. Its the customer who will have to suffer because of your faulty system. Why i have been bluffed by your customer service from the starting ? On what basis they were promising me via mail that i will be getting my refund back in 4 - 5 working days ? On a serious note, since i have been cheated and bluffed too, will circulate this horrendous behavior by Amazon service provider to as much people as i can and make sure you should also learn a lesson if i have been taught by having relation with you. Note: @All Customer please do read this and make yourselves aware about the short fall of Amazon service, else you are the next to be bluffed and cheated by them !!! ~Regards, Rajeev Ranjan

I would like to address an issue here about the customer service support provided by the Amazon. Seems like they have trained their executives to loot customer. Pathetic customer service with a such a pathetic system where almost all have been trained with lying only. Hats off to your customer service. Really you have set the standard for others who are also in the business of looting customer. THey have delivered with payment option...

On 6 December 2015, i purchased 4 products from amazon.in ( bargain textiles). Got sms as confirmation, after 3-4 days 3 order has been cancelled without any intimation to me, on calling customer care they told product is out of stock from dealer end. Means after confirming payment dealer check his stock, such a rubbish excuse & Amazon supported him. Now story begins hopefully one order (Order[protected] that doesn't been cancelled should be deliver to me by 16th December 2015 as per Amazon schedule without tracking details hasn't delivered till date ie 21st December 2015 to me. After making 3 complaints, i got answered by Amazon, if dealer ie "bargain textiles" don't deliver the product my payment will be refunded. My friends Amazon is in such critical stage they uses the payment of customers to do their business. I confirmed them if they want to refund the amount it should be 10 times the amount i paid for the product. They must charge it to bargain textiles so that it should be a lesson for dealers like him. At 8.38pm 21st December 2015, got sms from Amazon that they initiate the refund of amount i paid. I just got terribly amaze ki after using payment for approx 15 days they don't even force dealer " Bargain textiles" to refund amount with penalty.

I have purchased a mobile back cover worth Rs 399 on 16 December 2015, after 3 day, on 19 December they cancelled the order and mailed me that they refunding me only 199. They are providing any costumer care compliant email id and phone number on their site. So I came here for the help. Please help me.

LOST HOPE to get a refund for COD option. Its more than 33 days now! Read the full story day by day and see how Amazon is bluffing their customers. 10 Nov: Bought a OnePlus mobile with COD option 14 Nov: Mobile delivered, Payment made as hard cash. 15 Nov: I found that Mobile was not supporting Wi-Fi 16 Nov: I requested for a replacement 17 Nov: Amazon team took the mobile back 26-Nov: Amazon informed me that replacement can not processed and they will try to issue a refund, however I insisted to get a replacement (email attached#1). [Fraud#1] 27 Nov: Updated My Account details into Amazon 28 Nov: Amazon initiated a refund 29 Nov: Amazon claimed that refund was processed and I was informed that I will get a cheque because my payment mode was Cash on Delivery (email attached#2) 3 Dec: Amazon accepted their another mistake and said our agent has provided wrong information to you, your refund was processed by NEFT. [Fraud#2] 8 Dec: Amazon shared NEFT number and asked me to call my bank to trace the payment. My bank confirmed that there is no payment made with given Refund ref number and asked me to contact amazon. 9 Dec: Amazon staff reply that they have reinitiated the payment. 10-Dec: Amazon team informed that whoever has informed me about reinitiatation of payment is wrong. [Fraud#3] They assured me that Payment was made successfully to my bank and forced me to get a written confirmation from my bank that payment was not received. 12 Dec: my bank has shared a written confirmation that there was not payment made and asked me to contact Amazon only. Amazon team forced me to call my bank and file a charge dispute. 13 Dec: My bank had confirmed that they can not file charge dispute and confirmed over email that there is no payment made for the given refund ref number (email attached#3). They requested me to read RBI guide line and ask Sender (Amazon) to file a dispute. I shared the same with Aamzon team and asked them to cross check with their bank and not in their internal system. 14 Dec: Amazon team requested for 2 days to investigate the issue 16 Dec: Amazon came back with same reply what I had received on 8-Dec, and said they can not help any further and I have to ask my bank to file a dispute. 19 Dec: No progress on the issue, hence I shared the case on FB. Amaon staff called me and misbehaved when he was trying fool me. I asked him to connect me to his supervisor, and he said that he is holding highest authority position to deal with such case, there is none above him. He confirmed that Amazon cannot file a dispute and its my bank who has to file the dispute. When I warned him that I will record this call as a proof and asked him to tell me the same information, he disconnected the call (email attached as a proof#4). [Fraud#4]

I have purchase a 12 pcs Set Best Mandoline Kitchen Genius Slicer Dicer Cuts Vegetables & Fruits Cutter Grater Salad Chopper Multi fu Sold by: Infinite Stock on 10 dec-2015. But I received the broken product. whose order ID was[protected]. After more then 3 times complain Amazon didn't replace me new product nor refund my money too.

Purchased a sare online from amazon from seller Ashika on 27th October. Did not like the product delivered and filed a return. The seller first claimed that I will have to bear the shipping cost then after few email exchanges agreed to take back the product. The product was returned on the last week of November but my refund is still not processed

I ordered an yepme tshirt from amazon order no[protected]. Now when I did not like the product they want me to return the product on my own they are not are not going to arrange return of product which is against amazon policy. I want them to collect the product from me and issue a refund soon.

Hello, My email address is [protected]@gmail.com few months ago I have received email from company that my account is permanently banned. I have replied to email reinstate my account but they are not doing anything. only pasting Same email continously. Thanks

Dear Sir, I have purchased above product on 06/12/2015 "Mitashi Game In MT 17 Champ" When I have received with defect, I have chatted on amazon web site in the same day, and I have got a call and informed that this will be replaced with new item, I waited one week, no one came ...again I have did the same thing. Again same story repeated. I frustrated with this. God knows what happening, I am feeling shame to complaining it, What happening at their end I don't know.

Hi there, i purchased a mobile on amazon worth rs.10000 but on the date of dec 14 i returned it and amazon.in also initiated a refund but till now i dint got the credit to my bank account. today amazon providesme an refernce number and said to contact SBI. when i called to customer service of sbi they said contact you home branch, i dont know why we have to face such nonsense things for their faults. so, i have to travel more then 1000 kms and post a complaint over there. i dont know why i have to face this? im afraid about refund whether i will get or not???

Sir, i had ordered 3 products from amazon.in on 3rd December.I had paid money online Rs 16, 479 thorough my SBT net banking.one product which costs Rs 138 had received by me but he the other two products has not received by the time they told.and because of that they issued refund for my order which is of Rs 16, 314 on 11th of December but the refund is not received in my bank account till now.when contacting the amazon customer care they are not taking any actions and updating the details.i am much worried about the money i had spend online for the product.please take further actions regard my complaint and want my money back as soon as possible..ORDER #[protected]

I've placed the order for the One Plus X(Onyx Version) on November 23, 2015 and I received empty package which I conveyed same to Amazon.in customer service. But they said the package was decent when it left package center and also in same condition when delivered by courier. I've tried everything to make them understand that it's empty but they are not answering to me and closing the chat and call themselves. My order id is[protected]. I need a solution and that's why am here.

Hi Team, I have placed the order on 5th November 2015 and didn't receive it with the said time period. So I raised complaint with Amazon India to get my money back but it's being more than 3 weeks, I have not received my money. My order number is [protected] for which I am raising this complaint with Consumer Forum.

Dear Support, This is regarding the Order ID[protected] Enter USB 8GB Flash Drive Shri Krishna which I ordered on 14th dec 2015 and same was delivered on 17th Dec 2015. I am very much sorry and frustrated to inform you that the ordered item is missing! Today when I opened the order, there was no Krishna Pendant in that and only the ring of pendant was there. I am seriously disappointed with the packaging from your end. I have no idea what went wrong with the packaging or delivering the item. Such a big brand but such a poor service. I have been ordering from Amazon from quite a long time only because deliveries were always quick and good. But till now never got so frustrated in my life from this brand. I need the item at the earliest. I always trusted Amazon with the authenticity of deliveries. I feel I can no longer trust this brand. Prove me wrong. Kindly look into this matter and take a action against amazon.in Regards, Ketan K [protected]

I Have Purchase A Product DLink Wifi Dongle Which Price 1519 and Product Cancel By Company. Complete Payment By Netbanking . But Now D'not Receive The or Money.

I have booked an order on 12th August 2015 which was delivered on 18th August 2015. I was suppose to get a cash back of 15% on HDFC Card till 12th November 2015. It has been a surprising and annoying issue for me that company like Amazon is not releasing a cash back amount. I have been contacting your executives since long time but the result is NIL. They are giving me satisfaction that my request is been forwarded to the bank on 4th December 2015. Now they are asking me my account statement, this is horrible. Email id - [protected]@rediffmail.com Phone No. - [protected]