Amazon India Complaints & Reviews

I have purchased red wall clock in our amazon site. I replace the same twice because the piece was defective but till date i have not recived my refund amount . Kindly ckecks the same & intimate the status RMN number [protected].as soon as posible.

I had purchased a phone meizu m2 note from Rs 9999/- from amazon. But as there was a problem with the mobile screen I had to return it on 27th October. Amazon said that they have transferred the refund amount to my account but I haven't received it yet. When I told Amazon about this issue they provided me with a reference number NFT[protected]XXXXXXXXXXXXXX and told to ask the bank with this reference number. The bank people said that as there was no transaction done from amazon in my account they can not process this reference number and they only want the UTR number. I asked Amazon for the UTR number of the transaction for 5 times but they did not provide it to me till date. Its been around a month there is no trace of my refunded money and Amazon is not cooperating properly too. Please look into this matter so that I receive my refund. Amazon Order #[protected]

Few days back I made a transaction from your website and I was supposed to receive cash back of 10 percent (as displayed on your website) for the transaction which I made through my credit card. Please look into the issue and credit the cash back amount back into my card. Order number-#[protected] Email id associated with account- Pranjal.[protected]@gmail.com Date of transaction-15th October 2015 Regard’s Pranjal Sinha [protected]

Sir, i am notice to you that i am order a product from "amazon" online shopping centre and i am not received the product in appropriate condition so i am return the product on date-31st october, 2015 and still i am not receive my money. so please take fast action against them. product-sparx men's olive green canvas sneakers 10 UK price-₹600 order id[protected]

I ordered a product steelo selo container set worth 1178 from my Id [protected]@gmail.com, but did not got my product and your customer care said that they cannot delivered so I cancelled the product. Now the product price has increased which is not fair on my part. You should deliver me the product at the same price it doesn't go with the principles of a company.

I have order Heartly Premium Macbook Flip Thin Hard Shell Rugged Armor Hybrid Bumper Back Case Cover For Macbook Pro 13" inch (without Retina Display)

but I got Heartly Premium Macbook Flip Thin Hard Shell Rugged Armor Hybrid Bumper Back Case Cover For Macbook Pro 15" inch


I want to return 15 inch and need 13 inch without retina display cover

I have purchased HP TAB 6 in amazon.in, on 12 NOV 2015 and got the defective piece on NOV 14 and gave it back and ordered the piece again in AMAZON NOV18 and again got the same piece which is defective on NOV 21 and got very bad reply from AMAZON with out justice.

they are not ready to replace also.

Need solution legally

Return of saree to Ragini Sarees, Surat, Amazon Return ID: DQSPXNxzRRMA. As per your instructions, i returned the saree to Ragini Sarees, Surat, Gujarat on 21.11.2015 through Bleu Dart Courier. Track Number is [protected]. Please refund Rs 780/- at the earliest.

On 18th Nov 15 order the "Unique Gadget Mini 3D Handheld Full Body Massage Slimmer X000FTFC7F" I get delivery on 19th Nov 15 . As Cash on Delivery.
on 20th Nov 15 I open product for use, its not working, i.e. faulty product sell the company,
we trust on Amazon, but they not fullfill.

my order ID[protected] & invoice no. MH-BOM[protected]

I have made some purchase during diwali offers made by amazon..in that some fake products are received by me i have returned them to amazon ..after some days i have checked my bank account there is no money transfered by amazon when i contacted amazon customer care they told me that your account is put on hold please contact billing team at [protected]@amazon.in when i contact them they mailed me that your account is closed permanently with no reply of refund ..i have asked many times but no reply ..please help in revovering my money

आज मै amezon से shoping कर रहा था payment के लिये सेंट्रल बाँक ऑफ इंडिया के ऑनलाइन बेंकिंग से logon किया लेकिन पेमेंट decline हो गया और amt debit हो गया है जो की वापस account मे नहीँ आया हैplease debit amt रिफंड करने की कृपा करेंगे Name Naval chand ogar account no.[protected] bank central bank of india Amt 1874

Dear Sir/Madam
I was ordered for Micromax 40B5000FHD 102 cm (40 inches) Full HD LED TV (Black).But they sent Model No.40C3420FHD.they sent Invoice copy for what i was ordered.I think they are wantedly sent the another product to me.When i was called the customer support they told me that your pincode is not eligible to pickup the product by Amazon.so you have return the product to the seller.we will pay 100.0 rs.the courrier charges from hyderabad to Noida more than the 500.0 Rs.And also for thier mistake how i can spare my busy schedule.

I placed an order of nokia-225 dual sim handset on 14 september 2015. As i was not satisfied with the product, I returned it on 24 September 2015. And till date I have not received my money back (amount Rs 3061/-). I have also contacted the company for this issue but they are saying that the amount has been transacted to your account. But I have not received any money in my account. Neither they are providing complete UTR number.

Hi

I am Ankur Chaurasia customer of Amazon India, Ordered a Fisher Price Terry Teether, Multi Color on 26-oct-15 but product is not delivered yet.

No from amazon side is even bother to update me about the same.

I have to pick the previous product which i have ordered from the courier facility.

Why amazon advertise, commit next day delivery and best customer service, if you are not able to do so.

Hi, I have purchase a saree worth rs 1098 on 02/11/2015 through amazon.i received my product on 10/11/2015, the product colour was different from what I ordered, I call customer care to replace my saree with the colour I wanted but they said u hav to send it through courier to us and mail the courier receipt. my point is if I send the saree through courier to them, what is the guarantee that I'll get back my exchange saree or money. 1.they may say we dinn get any courier. 2.they may say that there is nothing inside parcel. I want a hand to hand exchange like other online shopping site or else I want my money back. my amazon order no is[protected]

I have purchased a product from amazon but that was a defective one, so i requested for replacement but they did a refund and gave me a cheque, i requested to convert it into gift card, they converted it, then i used that gift balance to buy a product..but before plaing order, i got issue with my account i cant login to my id, , i contacted customer service everyday, they say that they are working and i will get an email within 24 hours, but i never got an email.i have contacted them 5, 6 times but they say the same line everyday...

I have ordered one product i.e Puma Men's Descendant TR Cloisonné, Poseidon and Sulphur Spring Mesh Running Shoes - 8 UK order no: #[protected]
the expected delivery time was 12th november 2015
since i have not received the product till 12th i contacted the amazon customer care and customer care executive Ms monika assisted me for the same
shockingly by that time my amazon account was updated with three back to back delivery attempts without even a single msg or phone call from the delivery man
i conveyed the same to ms monika she told me to wait for some more days and she said she had coordinated the same to the courier service provider and i will be receiving my product till 19th nov 2015
today i again contacted customer care amazon and i came to know that my product has been sent back to the seller and now they can not do anything
i am in a kind of shock and confusion
i want to launch a complaint regarding this issue to amazon
this is on your part and trust me i wont give a dam to amazon now

I requested for return of product that Ordered on Oct 26, 2015 (order no[protected]) .Return request was approved on Oct 31, 2015 but they told to self ship the product to the seller FRENCHD and they told that they will refund the bag cost and also postal charge too. I accepted and I had sent the product to FRENCHD through India Post.Today is Nov 19 till now I didn't receive any mail from Amazon regarding refund.I checked with Tracking ID of INDIA POST and my product was delivered and I had sent all the details to Amazon . I called to customer service for more than 10 times no one is giving the solution. I had filed A TO Z GUARNTEE claim too.I had a bad experience that one man called from FRENCHXD- the seller of the product and he is shouting at me for more than 2 minutes over a phone call for filing this A to Z claim. I don't think that my money will be refunded.All are cheating me.

I bought Iso Solid Wall Mounted Pull up / Chin up Bar on 28th Nov 2015 for 2499/- and i received it on time as promised i have no complaints about that. The problem is i can't fix it on my wall so i called up customer service for the return request and it was with in the return period. I was told by that rep that it can be returned for the refund. I was sent an email with the contact number of the seller which is [protected](Arun) because they said its a seller fulfilled product. I have contacted him to schedule a pick up, he was very polite and all but the thing is he wanted me to drop the drop the package at his place because he doesn't have any other person available for the pick up, he agreed to pay for the auto fare. Unfortunately the place where i live is bit far from that location to where he wanted to drop the package.I said i cant, to which he agreed to send someone the next day for the pick up. Never did that next day came and never he called me. I had to call him every time about the status of the pick up to which every time i get a reply saying he will a pick up the next day. I was really vexed up that's when i called up customer service they said i can return by my own and what ever would be the deliver charges would be refunded, I clearly asked the representative about the weight of the product as the weight was not mentioned and the courier people would ask the weight to which the rep replied it wasn't necessary. I called up DTDC to schedule a pickup they were asking weight of the product and the dimensions to calculate the delivery charges. Then i called up amazon again to enquire about the weight and to my surprise this guy was telling me a different story that the delivery charges would not be refunded, i was really annoyed and surprised at the same time. Then he checked with his team after putting me on a long hold, what he said was only 500/- would be refunded as a gift vocher. I did not accept it. Then i called up seller to give it a chance, he said would schedule a pick up the next day, as always the next day never came. I called up amazon again and complained about it. The rep was really helpful she looked up the emails, she also stated that it was the sellers mistake as he wasn't even contacting then she raised this A-Z guarantee program, . She assured me that their back-end team would research and get back to me. Then i have been calling amazon about the status, they kept saying that the research is under process. Then to my surprise i receive an email saying that, "We have closed this claim because the guarantee does not cover the problem that you reported." This is really annoying because none of representative have complete information and the website of Amazon is really shady they show on website something and the representatives they tell something. There is really a big disconnect. Amazon is really not helpful to me. I don't want to keep this package, the representative assured me about the refund and i was told it can be returned. Please help me in this issue.

I have placed order for 'Moto E 2nd Gen(3g)' on Amazon.in on[protected], even after shipment of the product the order got cancelled and returned back to the seller without prior reason/information. Order Number:[protected]. I tried to contact Amazon, they said you have to place new order, there was some issue with the shipment. I asked them to re-ship the product but they didn't. There was some quantity restriction with the product due to which I was unable to place the order again. I again contacted Amazon and they said they will remove the quantity restriction and will let me know in 24 hours. 3 days passed and I didn't received any reply. So, I placed an order again from another Amazon account and same thing happened with that order too. Second order number:[protected]. I again complained about it but didn't got any reply this time also. Now they say it is out of stock. You have to wait when it comes in stock and order again. I am very much frustrated with this kind of service from such a reputed company. I have attached screenshot of both the orders for your reference. Please look into the issue and try your best so that I could get my product. -Kumar Akshit Contact([protected])