Amazon India Complaints & Reviews

I purchased a set of sunglasses from amazon and given my office address to them
after a week I tracked my courier, it was returned to the seller where it was shipped from (Don't know the reason why they returned it back)
then I asked for refund and I haven't received any refund.
its been more than 2 weeks and they don't even reply on mail.
there is no NUMBER given on website
please help
Order number ( Order #[protected]

I have ordered one plus 2 from amazon india, my order number is[protected], delivery expected date was 16th Nov 15, but till now i have not received my courier after calling 2-3 times, every time i am getting different reply ( a false replies) from every person, Even my colleague has ordered it on 14th and yesterday he has received his phone, please note i want my phone my today otherwise i want my money back including Rs 225/- for which i have bought invitation code as i dont want to buy it again, coz i dont trust this fake site, who is making money with customer money who are depositing without getting their courier, please make sure i want my complete money back if i will not get my phone today, otherwise i will file a case in consumer court.

I bought an item i.e. order no.[protected]) from amazon.in .I have received that item on 3rdNov. As this item looks not ok for me, i have requested to return the item on 6th NOV from 1 p.m to 6.30 p.m..Because of this i did not go to office and wait for the second half but nobody came.Then i called on 8th Nov morning i called the customer care and asked them to send somebody to pick that item.He promised me saying by end of the day somebody will come and pick up that item.I did wait for the whole day, but same problem, no body came.The next day i.e. on Sunday i called the customer care and he listened my query and promised me to refund your money first, if nobody will come within 24hours.I did wait for the whole day but nobody came.the next day.e on MONDAY again i called the customer care and after a long conversation, a guy from amazon called me and told that he is coming to my house to pick the item and thanks god he came and took the item. I thought the problem is over now.but the problem not yet resolved.They took the item but forgot to update in their database saying whether i have returned or not and also forgot to refund my money.I called the customer care on Friday saying when the money will be refunded? I got a reply from them that the once the item will be received by the seller you will received your refund.But i wonder that the item which takes 3 days to reach from source to destination, how could it took 7 days to reach in the reverse.Any way i still believe them and did wait.Today it is Monday, after 9 days i called the customer care and asked about the refund status.After did a contact to the seller he replied me saying that it will take more 3days to return.Again that is not sure whether they will return my money or not. What kind of service it is?Every times customer is trying to wake up the amazon saying please do your duties.It will be better to remove your return policy so that people should not face this kind of problems after return.Request to all, please don't use amazon who doesn't have care for their customer.

Sir I have bought mi4i from Amazon but the product delivered to me was defective... Phone is working properly but the problem is SIM card is auto rejected by phone. On complaining amazon they told me to meet mi executive for DOA letter but they refused to give the same. On compromising I have given the phone for repairing but the problem is not resolved. I am helpless what to do??????

The estimated delivery was october 8th and its been a month since the estimated delivery. i never recieved the product. it was a home delivery. but the product never came home. when enquired at the palghat dtdc center they said that they returned the item. how irresponsible are you guyzz the tracking no is C63230941 the qrder no is #[protected]

I bought three items from amazon on 26th October 2015, but it was never delivered. I made the the payment for the products. after tracking package online I found that they were not able to locate the address, although I buy online from many websites and got delivery. I called the amazon and blue dart courier service many a times but the package was not delivered. Instead, i got sms every time that 'it will be delivered today'and just after an hour another sms saying' it was refused at the time of delivery'. Courier man never came to my society where I live and there is no entry at the entrance register. I request a full refund for the products, call charges, time consumed and inconvenience caused.

Hello, I had purchased the Women's Cotton A-Line Dress online from Amazon.in on 15 August 2015 . I paid cash on delivery to the Amazon Store"Shri Mobile Shopee" & collected the parcel. After going home, I opened the parcel & found it was only 1/2 of what was shown online, so, I filled an online request for replacement & next day, returned the parcel to the same Amazon store. Later, next week, I received replacement, but that also contained same product (incomplete), so, I cancelled order online & returned the item to the Amazon Store. They acknowledged the return but did not refund the amount . so, i followed them for 2 months & finally decided to register this complaint. Thanks & regards, Mukund Kulkarni. following is the correspondence history- [protected][protected][protected] From: Amazon.in Date: Wed, Oct 21, 2015 at 1:37 PM Subject: Your Amazon.in Order[protected] To: MUKUND KULKARNI Hello Sir This is to confirm that issue regarding the refund has been escalated to a specialist team and they are investigating the issue so that refund can be initiated at the earliest Be assured that the issue would be taken care of. Your patience and understanding is highly appreciated in this regard. Thank you for choosing Amazon. We look forward to see you soon. Did I solve your problem? If yes, please click here: http://www.amazon.in/gp/help/survey?p=APK3ULA2GCXR4&k=hy If no please click here http://www.amazon.in/gp/help/survey?p=APK3ULA2GCXR4&k=hn To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.in/help Warmest regards, Raghu. Amazon.in Your feedback is helping us build Earth's Most Customer-Centric Company. ============================== On Thu, Oct 15, 2015 at 4:34 PM, Mukund Kulkarni wrote: Hi Kapil, I get a similar reply every time from a different person @ Amazon, but nothing happens further. It is such a small thing, this is how I am loosing confidence in buying anything fro Amazon in future. Good thing is that it was not a purchase involving a big amount. Please clear the issue immediately. Otherwise I won't buy anything from Amazon in future. Regards, Mukund Kulkarni. On Thu, Oct 15, 2015 at 4:14 PM, Amazon.in wrote: Your Account Amazon.in Message From Customer Service Hello, Thank you for contacting Amazon.in. I apologize for the inconvenience caused to you in this case. I will surely help you with this. I have escalated the issue to the appropriate department and I will personally followup and update you and try my level best so that you receive you refund at the earliest. Please cooperate and we are always here to assist you. Your patience and understanding will be highly appreciated. I hope this helps. We look forward to see you soon. Warmest regards, Kapil G Did I solve your problem?? Yes No To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.in/help Your feedback is helping us build Earth's Most Customer-Centric Company. Download Amazon App and shop anytime, anywhere www.amazon.in/apps Amazon.in Original Message Hi Amazon, My Refund case is still pending. What do you want me to do now? Regards, Mukund Kulkarni. [protected] Forwarded message[protected] From: Mukund Kulkarni Date: Sat, Oct 3, 2015 at 6:14 PM Subject: Re: Your Amazon.in Order #[protected] To: "cs-reply+[protected]@amazon.in" Cc: [protected]@amazon.in Hi, Please find invoice copies. Thanks & regards, mukund Kulkarni. On Sat, Oct 3, 2015 at 5:45 PM, Mukund Kulkarni wrote: Hello, I paid cash on Delivery at the time I collected the parcel first time . Regards, Mukund. On Sat, Oct 3, 2015 at 12:47 PM, Amazon.in wrote: [image: Amazon] Your Account Amazon.in Message From Customer Service Hello, This is regarding your enquiry regarding the refund for the order#[protected]. I've checked the details and see that the refund for RS.538 was processed on 17 Sept 2015 to you bank account. However I see that the original order#[protected] was returned to seller on 30 August 2015 as you have rejected the order. And the replacement order#[protected] was created on 24 August 2015 and delivered on 28 August 2015 but returned on 5 Sept 2015. Please be informed that our data shows that the original order#[protected] was rejected on delivery and hence you were not charged for this order. Please write back to us with the details as of when you have made the payment for either of the order so that we can investigate and confirm the same to process your refund immediately. Rest assured once you write back to us with the details of the payment we would resolve the issue at your convenience. If you need help with any other query, please contact us by visiting the following link: https://www.amazon.in/gp/help/customer/contact-us/[protected]?ie=UTF8&la .. Thank you for being a loyal customer to us. We truly value your patronage with us and look forward to seeing you again soon Warmest regards, Aswini *Did I solve your problem??* Yes No To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.in/help Your feedback is helping us build Earth's Most Customer-Centric Company. Download Amazon App and shop anytime, anywhere www.amazon.in/apps *Amazon.in* *Original Message* Hi Amazon, What is the status? Regards, Mukund. On Mon, Sep 28, 2015 at 8:07 PM, Amazon.in wrote: [image: Amazon] < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=http%3A%2F%2Fwww.amazon.in%2Fref%3Dpe_732761_40986351_gno_logo&A=NLPVMMXUUUECO...⇄ H=WDYW3EARAQBLCJO7BIQK08VM9SUA&ref_=pe_732761_40986351_gno_logo Your Account < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ T=C&U=https%3A%2F%2Fwww.amazon.in%2Fyour-account%3Fref_%3Dpe_732761_40986351&A=E...⇄ H=2WLYHDMAECYTXE2QZGL1BEQLEXYA&ref_=pe_732761_40986351 Amazon.in < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ T=C&U=http%3A%2F%2Fwww.amazon.in%2F%3Fref_%3Dpe_732761_40986351&A=JZTPJBL8NAQPNI...⇄ H=AC7AX8NOTMVWL7JG9BBTC8DVLDEA&ref_=pe_732761_40986351 Message From Customer Service Hello Mukund, Thank you for contacting Amazon customer service. I am really sorry that you have *not received refund for your order # [protected]*. I have checked and it seems that there is some *technical issue, * which is why the refund did not go through. I can see that we have already escalated the issue, I have also escalated the issue from my end and asked the concerned team to expedite the process. I am truly sorry once again for all the trouble. Please be assured that we are working on it, I would request you to *give us some more time (1-2 business days*). We appreciate your patience while we continue to work on this matter. Here is our toll-free customer service phone number for customers calling from India: [protected] This number is not accessible from BSNL/MTNL phones. If you are an international customer or are using a BSNL/MTNL phone, you can call us on[protected]. (Charges may apply) We're available 24 hours a day, 7 days a week. You can also click the "Contact Us" button on any Help page ( www.amazon.in/help < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=http%3A%2F%2Fwww.amazon.in%2Fhelp%3Fref_%3Dpe_732761_40986351&A=ULLABECUALVNGL...⇄ H=KDNIJXN5ND43GR6ZRJ2QAWMEGXOA&ref_=pe_732761_40986351) and choose the Click to Call option to have us call you immediately or in five minutes. Contacting us through the website ensures that we have your account information ready when we call you. We really appreciate your business and hope you will give us another chance in future to serve you better. We look forward to seeing you again soon. Warmest regards, Swati Y *Did I solve your problem??* Yes < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=http%3A%2F%2Fwww.amazon.in%2Fgp%2Fhelp%2Fsurvey%3Fp%3D************************...⇄ ******************&A=27SKJJE1HKQNGGF86SYRLMIUXC4A&H=XBBB9ADARGRMTTAJNTY0EA5Q1P0A...⇄ ref_=pe_732761_40986351_cscem_hmdyes_ht_1 No < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=http%3A%2F%2Fwww.amazon.in%2Fgp%2Fhelp%2Fsurvey%3Fp%3D************************...⇄ ******************&A=U5D4MGST3LPKFLQMOTAJTYP0GPMA&H=VOVV2ZMCVPPAMAK5YKEJRARSTAGA...⇄ ref_=pe_732761_40986351_cscem_hmdno_ht_1 To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.in/help Your feedback is helping us build Earth's Most Customer-Centric Company. Download Amazon App and shop anytime, anywhere www.amazon.in/apps *Amazon.in* *Original Message* Hi Parvathy C., Nobody has contacted me yet from the billing team. Regards, Mukund. On Thu, Sep 24, 2015 at 3:07 PM, Amazon.in wrote: [image: Amazon] < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=http%3A%2F%2Fwww.amazon.in%2Fref%3Dpe_732761_40986351_gno_logo&A=NLPVMMXUUUECO...⇄ H=WDYW3EARAQBLCJO7BIQK08VM9SUA&ref_=pe_732761_40986351_gno_logo Your Account < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=https%3A%2F%2Fwww.amazon.in%2Fyour-account%3Fref_%3Dpe_732761_40986351&A=ES3QN...⇄ H=2WLYHDMAECYTXE2QZGL1BEQLEXYA&ref_=pe_732761_40986351 Amazon.in < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=http%3A%2F%2Fwww.amazon.in%2F%3Fref_%3Dpe_732761_40986351&A=JZTPJBL8NAQPNIRZSY...⇄ H=AC7AX8NOTMVWL7JG9BBTC8DVLDEA&ref_=pe_732761_40986351 Message From Customer Service Hello, Unfortunately, because your chat session was idle for 5 minutes, I needed to close the chat. I'm really sorry for the inconvenience. From our chat, I understand that you haven't received the refund for the order. I've contacted the billing team and requested them to process the refund for this order. The billing team will contact you regarding this issue within 24-48 hours. If you still need help, please contact us again: http://www.amazon.in/contactus < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=http%3A%2F%2Fwww.amazon.in%2Fcontactus%3Fref_%3Dpe_732761_40986351&A=6SE4KWAKX...⇄ H=7DJYRQKEYNANH2AC7ERTYGET5CGA&ref_=pe_732761_40986351 We hope to see you again soon. Warmest regards, Parvathy C. *Did I solve your problem??* Yes < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=http%3A%2F%2Fwww.amazon.in%2Fgp%2Fhelp%2Fsurvey%3Fp%3D************************...⇄ ************************************&A=CZP7ASFVO760DN77BDGZICYFIFGA&H=KQAIYHWQNA...⇄ ref_=pe_732761_40986351_cscem_hmdyes_ht_1 No < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=http%3A%2F%2Fwww.amazon.in%2Fgp%2Fhelp%2Fsurvey%3Fp%3D************************...⇄ ***********************************&A=ADK6DZIP0AVO4CYHH8PZKOHTGKCA&H=KGV4WUIQ3EO...⇄ ref_=pe_732761_40986351_cscem_hmdno_ht_1 To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.in/help Your feedback is helping us build Earth's Most Customer-Centric Company. Download Amazon App and shop anytime, anywhere www.amazon.in/apps *Amazon.in* [protected][protected][protected][protected][protected][protected] From: Amazon.in Date: Sat, Oct 3, 2015 at 12:47 PM Subject: Your Amazon.in Order #[protected] To: MUKUND KULKARNI Your Account Amazon.in Message From Customer Service Hello, This is regarding your enquiry regarding the refund for the order#[protected]. I've checked the details and see that the refund for RS.538 was processed on 17 Sept 2015 to you bank account. However I see that the original order#[protected] was returned to seller on 30 August 2015 as you have rejected the order. And the replacement order#[protected] was created on 24 August 2015 and delivered on 28 August 2015 but returned on 5 Sept 2015. Please be informed that our data shows that the original order#[protected] was rejected on delivery and hence you were not charged for this order. Please write back to us with the details as of when you have made the payment for either of the order so that we can investigate and confirm the same to process your refund immediately. Rest assured once you write back to us with the details of the payment we would resolve the issue at your convenience. If you need help with any other query, please contact us by visiting the following link: https://www.amazon.in/gp/help/customer/contact-us/[protected]?ie=UTF8&la.. Thank you for being a loyal customer to us. We truly value your patronage with us and look forward to seeing you again soon Warmest regards, Aswini Did I solve your problem?? Yes No To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.in/help Your feedback is helping us build Earth's Most Customer-Centric Company. Download Amazon App and shop anytime, anywhere www.amazon.in/apps Amazon.in Original Message Hi Amazon, What is the status? Regards, Mukund. On Mon, Sep 28, 2015 at 8:07 PM, Amazon.in wrote: [image: Amazon] Your Account Amazon.in Message From Customer Service Hello Mukund, Thank you for contacting Amazon customer service. I am really sorry that you have *not received refund for your order # [protected]*. I have checked and it seems that there is some *technical issue, * which is why the refund did not go through. I can see that we have already escalated the issue, I have also escalated the issue from my end and asked the concerned team to expedite the process. I am truly sorry once again for all the trouble. Please be assured that we are working on it, I would request you to *give us some more time (1-2 business days*). We appreciate your patience while we continue to work on this matter. Here is our toll-free customer service phone number for customers calling from India: [protected] This number is not accessible from BSNL/MTNL phones. If you are an international customer or are using a BSNL/MTNL phone, you can call us on[protected]. (Charges may apply) We're available 24 hours a day, 7 days a week. You can also click the "Contact Us" button on any Help page ( www.amazon.in/help ) and choose the Click to Call option to have us call you immediately or in five minutes. Contacting us through the website ensures that we have your account information ready when we call you. We really appreciate your business and hope you will give us another chance in future to serve you better. We look forward to seeing you again soon. Warmest regards, Swati Y *Did I solve your problem??* Yes No To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.in/help Your feedback is helping us build Earth's Most Customer-Centric Company. Download Amazon App and shop anytime, anywhere www.amazon.in/apps *Amazon.in* *Original Message* Hi Parvathy C., Nobody has contacted me yet from the billing team. Regards, Mukund. On Thu, Sep 24, 2015 at 3:07 PM, Amazon.in wrote: [image: Amazon] < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=http%3A%2F%2Fwww.amazon.in%2Fref%3Dpe_732761_40986351_gno_logo&A=NLPVMMXUUUECO...⇄ H=WDYW3EARAQBLCJO7BIQK08VM9SUA&ref_=pe_732761_40986351_gno_logo Your Account < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ T=C&U=https%3A%2F%2Fwww.amazon.in%2Fyour-account%3Fref_%3Dpe_732761_40986351&A=E...⇄ H=2WLYHDMAECYTXE2QZGL1BEQLEXYA&ref_=pe_732761_40986351 Amazon.in < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=http%3A%2F%2Fwww.amazon.in%2F%3Fref_%3Dpe_732761_40986351&A=JZTPJBL8NAQPNIRZSY...⇄ H=AC7AX8NOTMVWL7JG9BBTC8DVLDEA&ref_=pe_732761_40986351 Message From Customer Service Hello, Unfortunately, because your chat session was idle for 5 minutes, I needed to close the chat. I'm really sorry for the inconvenience. From our chat, I understand that you haven't received the refund for the order. I've contacted the billing team and requested them to process the refund for this order. The billing team will contact you regarding this issue within 24-48 hours. If you still need help, please contact us again: http://www.amazon.in/contactus < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=http%3A%2F%2Fwww.amazon.in%2Fcontactus%3Fref_%3Dpe_732761_40986351&A=6SE4KWAKX...⇄ H=7DJYRQKEYNANH2AC7ERTYGET5CGA&ref_=pe_732761_40986351 We hope to see you again soon. Warmest regards, Parvathy C. *Did I solve your problem??* Yes < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=http%3A%2F%2Fwww.amazon.in%2Fgp%2Fhelp%2Fsurvey%3Fp%3D************************...⇄ A=CZP7ASFVO760DN77BDGZICYFIFGA&H=KQAIYHWQNAGVV6ISAVRMSF6AN5CA&ref_=pe_732761_409...⇄ No < > https://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&K=A3QASBB51XTEWZ&R=1VEITAQT28L5Q...⇄ U=http%3A%2F%2Fwww.amazon.in%2Fgp%2Fhelp%2Fsurvey%3Fp%3D************************...⇄ A=ADK6DZIP0AVO4CYHH8PZKOHTGKCA&H=KGV4WUIQ3EO18FHPCEILJJDEARYA&ref_=pe_732761_409...⇄ To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.in/help Your feedback is helping us build Earth's Most Customer-Centric Company. Download Amazon App and shop anytime, anywhere www.amazon.in/apps *Amazon.in* [protected][protected][protected] From: Amazon.in Date: Mon, Aug 31, 2015 at 5:34 PM Subject: Your Amazon.in Order #[protected] To: MUKUND KULKARNI Your Account Amazon.in Message From Customer Service Hello, I am sorry to hear that you have received missing items in both of your orders #[protected] and #[protected] consecutively. I completely understand your disappointment. That's definitely not what we want our customers to experience. Please accept our apology for the inconveniences happened in this issue. It's certainly not our intention to ship missing items to our valuable customer like you. We will investigate the origin of the problem. Upon checking both your order details, I see that the seller "Cloudtail" sent missing items to our fulfilment centre and our inventory team carelessly passed the orders both the times which caused you enough trouble regarding this situation. To make this right for you, I have contacted our "Seller Performance " department and forwarded all the details regarding both your orders to take an appropriate action against the seller "Cloudtail" I am sure that the seller will be punished for his actions regarding these orders. Usually the products are packed by the seller and sent directly to our fulfilment centre. Such type of errors will not occur but unfortunately you have received missing item with your package. In this case, I request you to please return the item for full refund. I see that "ATS" is the courier assigned for your package and I have requested our courier agent to call you on your contact number before attempting the pickup so based upon your instructions, time preference and availability, the package will be safely picked up from your place. In our attempt to serve you better and retain you as one of our valuable customer, I've filled in all information about your complaint to our higher authority and asked them to investigate further, so that they'll come to know about the experience you've faced and make sure that this kind of inconvenience wont happen in future. We Customer Service agents are available 24 hours a day and 7 days a week to ensure that our customers get the best service from our website but sometimes an unexpected error always occurs either with the sellers or with the courier service to disappoint us and our customer's expectation as well. We are working hard as a team to improve this service. As a customer service agent. I humbly request you to please give us one last chance to serve you better as we don't want to lose your business with us. We can assure you that this error will be fixed soon and we will offer this item at the same cost you have been charged for this order with free guaranteed deliver at any point of time. You can always consider this E-mail as a confirmation mail for that. On the whole we truly value the patience and understanding in this situation. Warmest regards, Rekha G. Did I solve your problem?? Yes No To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.in/help Your feedback is helping us build Earth's Most Customer-Centric Company. Download Amazon App and shop anytime, anywhere www.amazon.in/apps Amazon.in Original Message Hello, Also observed that stiching is not proper in the replacement. Please let me know what to do next. Regards, Mukund Kulkarni. On Aug 30, 2015 7:12 PM, "Mukund Kulkarni" wrote: [protected][protected] From: Amazon.in Date: Mon, Aug 24, 2015 at 10:47 AM Subject: Your Amazon.in Order #[protected] To: MUKUND KULKARNI Your Account Amazon.in Message From Customer Service Hello, I'm extremely sorry that the Leggings was missed in the received item "Rain and Rainbow Women's Cotton A-Line Dress (3903-15/64-28_RED_Large)". I can understand your concern and I've created a replacement order #[protected] for you at no additional charge. Your replacement order will be dispatched, once the previously ordered item is returned to Amazon. Here is a direct link to check on the status of your replacement order: https://www.amazon.in/gp/css/summary/edit.html?orderID=[protected] Your patience and understanding is greatly appreciated in this matter. Rest assured that it is our duty to safeguard customers interest as well as money. We value your business with us and look forward to see you again soon. Warmest regards, Venkadesh K Did I solve your problem?? Yes No To contact us about an unrelated issue, please visit the Help section of our website: http://www.amazon.in/help Your feedback is helping us build Earth's Most Customer-Centric Company. Download Amazon App and shop anytime, anywhere www.amazon.in/apps Amazon.in [protected][protected] Original Message Dear Amazon.in, I am requesting replacements for the following item(s) from order #[protected] Item description: Rain and Rainbow Women's Cotton A-Line Dress (3903-15/64-28_RED_Large) Quantity: 1 Reason for return: Different from what was ordered Item you received in error: only Top has arrived without Leggings. [protected][protected] Thank you

I have purchased a Godrej Lock EVVA Pentabolt 1CK (Satin Nickel) from Amazon India as follows. Order Date: 8 November 2015 Order No.[protected] On receipt of the product I realized that the MRP on the box was far lower than what was mentioned on the Amazon web site. MRP on website: 7400/- MRP on box: 6795/- Discount offered on Escalated MRP 10% Cost of sale to me : 6600/- It may be noted that although Amazon offered a 10% discount this discount is not factual since the MRP cost shown on their web site is escalated. I have confronted Amazon several times via phone and email. however the company turns a deaf year to this issue. I have attached snapshots of the following. 1. Escalated cost on Amazon Website. 2. MRP on Box 3. Order details. Request assistance in the above matter.

First Order Id October 26, 2015 #[protected]

Second Order Id November 9, 2015 #[protected]

I have ordered Micromax 40 inch Full HD LED TV on October 26, 2015 and i feel like that was the mistake i have done by trusting Amazon. I was expecting the the TV to be at my home before Diwali to surprise my family and 'Team Amazon' ruined it totally.

Initially your customer support team told me that they have received order for this particular model in bulk so it will take time. Later they said my order was stuck in fulfilment due to technical difficulties.

- On November 9, 2015 your customer support person told me that they have not received our order due to technical difficulties and suggested that i should cancel the order and and send a fresh order. So i cancelled my order( Done on October 26) and ordered again on November 9th. Your customer support told me that they will dispatch it on priority.
But still till today my order is not dispatched and i am wasting my time with your customer support team.

This is in regards to the Order ID[protected]: 1 of Puma Red
Casual Backpack[protected] [ASIN: B00SGLQMTS]. *

I have been mentally harassed for this Order. From the very beginning I
had been facing issues for this Order. Firstly, for the delivery. The
address was clearly stated for delivery but the Courier boy called me up
and asked me to collect it from a distance 5-6kms away from the address
provided. I asked him to deliver it the next day, if it was not possible
the same day. He replied saying that, then the Order would be cancelled and
returned. I was in the office at that time and informed him that I would be
coming to collect it. Secondly, for the Return pickup I had to contact
Amazon several times for the courier boy to come and collect it. Thirdly, I
have to follo-up on a daily basis for my Refund where I am given false
promises and commitments. Some of them are that are- NEFT would be done,
the cheque would be received by 9/11, Gift card of Rs.300 within 24hrs,
Callback from Seller and callback by your senior-Vigneshwaran K from Amazon
Lead Escalation Desk, ill-treatment by your CS representatives specially on
15/11 Sun night. These are some of the hassles that I been facing and there
are many more and still counting. I am once again requesting you or you
could say begging you, if that's what you want your customer to do, to
refund the amount through NEFT so that I may receive it asap. I have also
provided the permission to Amazon to forward my Bank Details to the Seller
earlier in my Mail and the same has been asked to the Seller too.

Mr.Pandyan
[protected]
Sr. Content Writer
(The Times Of India)

I have ordered for two products today, order numberORDER #[protected]set of eight curtains) and ORDER #[protected] sandals). i havmade payment by net banking, after that i got a mail saying that my payment was declined and i have to revise it, but the bank had already given me transaction id regarding this payment, i have mailed my bank and i have revised the payment for the second time. but when i checked the order, my money was deducted twice and the product order got duplicatedORDER #[protected]and ORDER #[protected].this happened by 12 pm, immediately after that i have contacted customer care by chat and phone, i told my complaints, they said they can't do anything and i have to wait till they get the despatched produts back, but the product despatch status was only preparing to be despatched. i have revised my payment only when they mailed me to do so and they have deducted it twice, i do online shopping to save my time and bcoz of this i lost a day... and also my money with no guarantee of refund...

This is a complaint regarding an Order(#[protected] I placed on the Amazon website for Google Nexus 4 battery on 29oct2015 of Rs1351/- paid by my SBI Debit card,
Due to delivery issue I cancelled the order[protected] ) on same Day 29/10/2015, But I Haven't received my Refund yet as it's been 18 days.
they are making to file dispute charge to my bank whereas it's been mistake on there side.

I had ordered a JBL T-150 earphones and delivery is suppose to happen in Chennai at my residence. Blue Dart was given the order and these liars did not come for delivery but instead I got a notification through Amazon app and via email that my door was locked when in fact I was at home on a Saturday. Blue Dart did not even bothered to call me, and I had to beg Amazon to reschedule my delivery on Sunday as I was travelling to Mumbai on Monday. I was assured by 3 different associates (since I begged them thrice) that to cater my request (for no fault of mine) and I was told yes we will oblige. I was happy! Finally lightning struck when on Sunday the next day there were no signs of the delivery and I had to call up amazon yet again (fourth time). I asked for a manager and here I get the most unprofessional, rude, cold and indifferent manager named "Ranjitha"!! She simply refused coldly that she cant help me and on making me infuriated she says that Ï will hang up the call if you become angry"'...I was shocked...she kept on being adamant in spite of me begging and later she said..."Why dont you go to pick-up the package yourself as Blue Dart wont come as per your time even if you have a flight to catch"'.

Later when I told her that I am recording her unprofessional behavior she smirked and said I will hang up and she did HUNG UP ON A CUSTOMER!!!

AMAZON!!! FLIPKART IF WAY AHEAD OF YOU IN THE ECOMMERCE GAME SOLELY DUE TO UNETHICAL AND UNPROFESSIONAL MANAGERS YOU HAVE EMPLOYED AND YOU GUYS ARE GOING TO DOGS!!!

PEOPLE WILL REJECT YOUR SERVICE IN THE YEARS TO COME AS YOUR HONEYMOON PERIOD IS OVER AND ENOUGH OF FOOLING PEOPLE!!

JUST LOOK AT THE LIST OF GRIEVANCES PEOPLE HAVE ON YOU!!

SICK OF YOU AMAZON!!!

P.S. RANJITA...YOU AINT FIT TO BE IN CUSTOMER CARE BUSINESS...YOU SHOULD BE WORKING IN THE GOVERNMENT!!!

First book yureka plus handset 16 October 2015 product dilevary date 27 October 2015 but not delevar this product 28, 29, 30, 31, 5days continue call me in Amazon and Gati courier not satisfied answer me cancel my shipment reoder 2 November 2015 dilevary date 14 November 2015 same my shipment condition not deliver this shipment

I had a word with MANAGER present for CS team who is not been able to take any decision himself, and who has allowed people like RESHMA and TANVI to sit on the floor and resolve customer's query when they don't have any kind of process knowledge.Registered id [protected]@outlook.com.WHY you are asking for 48 hrs time.Why a manager needs approval for some CS HEAD TEAM for resolving my concern and that too there is no guarantee for it.NO COURTESY AT ALL OVER THE CALL BY INDU AND THE SO CALLED MANAGER WHERE HE IS SAYING THAT YOU CAN DISCONNECT THE CALL.Manager present on the floor said that YOU CAN GO AHEAD AND DISCONNECT THE CALL AS I AM NOT GOING TO CALL YOU BACK which means you people will not resolve my query now.I want the refund in my bank account itself.

I bought a seller fullfilled item from Amazon.in (Order#[protected] and since this item was not perfect I contaced amazon and the returned the item. The seller has agreed to refund the money including courier charges and the seller has did the same.The seller had given refund to amazon and as per amazons business policy amount is to be credited back within 5 days and till now refund is not credited.So when i Contacted Amazon they...

Hi, I had ordered Dell inspiron laptop from Amazon on 17th Oct 2015 & I have received the same on 22nd Oct 2015. Since i don't like the quality of the laptop, I had place the request for returning laptop on 30th Oct 2015 & also it has been schedule return pickup on next day. But till date I had called amazon customer service 6-7 times and also scheduled the pickup but no one has responded to it. Since it's a fault from Amazon end I want my money to be refund in my account immediately within 24 hours. VERY VERY PATHETIC SERVICE FROM AMAZON Regards Leon

I am placed an ordered Soundpeats Qy7 Mini Lightweight Wireless Sports Headset (Black/Green) with amazon.in order no[protected] on 09-Nov-2015. The package was deliver at that 13-Nov-2015 at 3 PM afternoon when i open the package i found package was empty and headphone were missing . i am completely disstaisfied with the service which amazon has prvided to me.This is the complete case fraud which should be investigate by amazon asap and return the paid money back to my account else i would moving to consumer forum.

I have ordered Micromax 40B5000FHD 102 cm (40 inches) Full HD LED TV (Black) on 26/10/2015 in lightning deal and paid 20, 990.00 and I will get cash back of Rs.1750 ( I was paid through citibank credit card)based on that days offer. After two weeks also there was no update on my order, I called customer care(on 07/11/2015) and inquired about it they said will get back to you and will solve it. I didnot get reply so I called (09/11/2015) and (12/11/2015) again after two days I heard same thing again after that. Today I wrote about it to their customer care and got reply that they are asking me to cancel my order and re-order it. this is absolutely cheating because now the product price is high, when they can take new order, why cant they deliver my product after using my money and time after 20 days they are telling this.

I dr viral k papaiya([protected]) ordered IPhone 6 16 gb on 26th October, order no(#[protected] on 30th October I received an email shawing it had been delivered successfully, but I have not received any product, I have not signed any courier paper, Amazon is not able to solve the issue for last 14 days and I have not received any answer or refund till now. Tracking I'd no[protected]