Amazon India Complaints & Reviews

I regret to say that Amazon is deceiving its customers by making hollow discounts/cashback promises. I purchased an Apple iPhone 4S (White, 8GB) on 11th August’ 2015 through Amazon app for Rs.13, 399. The order id for the same is[protected]. The purchase was entitled for 15% cashback as we made the payment through HDFC credit card. It was promised by Amazon that cashback will be given back on or before 12th November 2015, but till date nothing has been credited to my account.
I am also attaching the mail, which was sent by Amazon customer service, for reference.

Please resolve this matter asap.

Regards
Nidhi

Hello,

My name is Suriyan, I am from Amazon customer service. This e-mail is with reference to our recent phone conversation.

As we discussed,

I could see that you have placed the order for Apple iPhone 4S (White, 8GB) on 11 August 2015 throughAmazon app for Rs. 13, 399.

I can assure you that you are eligible for 15% cashback.

The cashback will be given back on or before 12 November 2015.

We look forward to see you again.


Warmest regards,
Suriyan H

I am really disappointed today with Amazon.in. I placed an order for OnePlus 2 (Sandstone Black, 64GB) & B2X Protect for OnePlus 2 since yesterday through your open sale. 25th Nov- I tried making payment yesterday however my internet got disconnected and payment could not get completed. I received an e-mail from you guys stating “Payment revision needed”. I clicked on the link and payment was successful for which I received SMS from my bank as well. To my surprise “Your Order”[protected] &[protected] section showed in red “Payment revision needed”; for which I called up your helpline at least 5 times yesterday. Each time the executive said that we have received the payment and my order will be shipped between 27th to 30th Nov (E-mail sent by your executive Sandeep B. Today morning I received an e-mail again saying that my order is cancelled and payment refunded. I was shocked to see this as I was expecting this order by 28th on eve of my Wife’s birthday. I called up your helpline and spoke to your leadership executive Kahini; she said due to technical glitch the order couldn’t be processed and asked me to make fresh order and give me Rs. 500/- gift voucher as good will gesture; which I appreciated and agreed for. 26th Nov- I made fresh order[protected] &[protected] and I received e-mail from you saying my payment is declined; whereas SMS sent by bank that payment received. I called up again on your helpline and spoke to another leadership person this time the manager Priti. She said that payment is received by Amazon and again due to technical glitch the order could not be processed. But today when I placed the order for 2 mins “Your Order” section showed “Payment revision needed” but surprisingly after 2 mins this changed to “Order received” (screenshot attached) and after another 15 mins this changed back to “Payment revision needed”. So, by this is Amazon only trying to increase their website/app hits by creating the hype and not actually delivering the product. Really sad. L and by this I have uninstalled the app and will not use your portal for any shopping. Regards, Ganesh Shenoy +91-[protected]

Dear Sir, It was first ever bitter experience that I have purchase defective product as mention in order detail I called customer care on[protected] at 4pm there was no any proper information and call was hold for 18 minute . The product that was dispatched was defective . there was extream heating and camera was not focusing object for picture and vague picture capture for near object and charger is not at all working. I thought that there is setting problem and hold it without complaining, later on after taking back up I restore it on 21st Nov the problem was not resolved. I request you to replace as the product is under warranty and I am residing quiet distat place, patna to reach to service center. There was no any refund timing on bill, It is my humble request to replace other wise I will move to cort of law. Regards Kranti prasad [protected] order detail Order Details Ordered on 13 October 2015 Order#[protected] Invoice Shipping Address SAMPATH PRASAD Jain hostel, 10/3/c, 17th MainRoad, 15th Cross J P Nagar--5th Phase, Bangalore BANGALORE, KARNATAKA 560078 India Payment Method Visa **** 0522 Order Summary Item(s) Subtotal: 24, 999.00 Shipping: 0.00 Total: 24, 999.00 Grand Total: 24, 999.00

I purchased a Redmi2 (white) mobile online through Amazon on Sep12th 2015 sold by E -Mobiles, Anjaneya Infrastructure Project, Bangalore vide Invoice no KA-BLRS[protected] dt Sep 12th 2015.I have visited your authorised service center at Ashok nagar Chennai thrice, twice for the same complaint of speaker problem vide Work order no[protected] dt[protected] and Work order no[protected] dt[protected].I was relieved that the speaker problem was set right but to my shock and surprise this morning the mobile did not turn on and the rear of the mobile became very hot.Hence I removed the battery and rushed once again to the service centre only to be informed that the mother board has a problem and that it will take 15 days to be rectified.All my contact and pictures are now lost and I am totally dissatisfied with the performance of this phone.Since it is hardly 2 months since it was purchased, I would like you to replace this phone with another new phone.With all the problems starting with speaker issue and now mother board, I am not confident if replacement of board will solve this issue.My fresh work order no is[protected] dt[protected].and IMEI no [protected].
I hope you realise the hardship I have gone through and if possible I would like a full refund for the purchase so that I can purchase a more reliable and trusted brand of mobile.Even if this is repaired I have my doubts about the efficiency of the instrument after my experience.I am a senior citizen and I cannot keep visiting your service center every week for some problem or the other.Hence I expect a speedy and favourable reply from you.
15 days is too long a wait and I require a repalcement or refund of amount

Sir, i have ordered 2 shoes from amazon.in on 27th Oct 2015, because of shoes size issue we have given request for return & refund the shoes amount on 3rd Nov 2015 and 7th Nov 2015 respectively. order Id:[protected] Request you to help us solve our issue.

Hi My name is Veekkas Gaikwad, i am hardcore fan of Amazon but now it is time to make aware them about their service. Order Placed: 15 October 2015 Amazon.in order number:[protected] I purchased this gift card of 5000. For which i got rs 200 discount. Now its more than one month. They are neither giving proper resolution nor gift card of rs 200. And most important everytime they agree to send gift card of 200 but not behaving like that... now i dont want this gift card but the complain...

I have returned the product on 7th Nov. 2015. But still i have not got my refund.When i called in amazon care on 19 th Nov, they assured me that u will get the refund by Tuesday/24 th Nov.But still i have not.Today i called in amazon care, then they put me on hold for 3 to 4 minutes after that they cut the phone & did not give me the response regarding my inquiry.Here i am attaching the receipt which was given by the courier service that has picked up the item.I want to know when i willl get my refund. I will get or not??? Very bad service. I returned that product because that was not the geniune product.

Sir, this month nov 13 2015 i have paid amount 699 for Order #[protected]. amazon is cancelled order due lack of stock. many time i have contacted for amazon for refund and asked for TRASACTION ID, i did not get them. every time they are telling fake messages like This is in regards your refund for the order#[protected]. We've checked and found that the refund for the item amount Rs.699.00 has been completed issued in your account on Monday 19 Wednesday 18 November 2015 at 6:29 PM and will be credited to your bank account in 2-4 business days depends upon bank's policy. I also inform you that 21 and 22 is (sat and sun) please consider it as bank holidays. I request you to wait for 48 hours you'll receive the refund in your account as it is successfully issued. You'll be able to see the refund here: https://www.amazon.in/gp/css/summary/edit.html?orderID=[protected] Please be assured that you will receive refund for the item at the earliest as it has been successfully been initiated in your account. already 6 business days is over iam sending my bank statement. please see . so i request you to please arrange refund to me. with regards hariprasad.g [protected]

Return of product to Clickedia, Ahmedabad, Amazon return id: DrNBKCxWRRMA. As per your instructions, I returned the product back bearing the courier expenses myself on 16.11.2015 through DTDC Courier to :

Clickedia ( for amazon)
a-34, Orchid whitefiled,
opp. vodafone house,
makarba
Ahmedabad
380051

Tracking Number is V26122328. Please reimburse the courier charge Rs 425/- at the earliest.

I have purchased screen guard from amazon. It was having a defect and i have returned it and requested to refund.But until i have not yet got the refund amount and there is also no response to the mail which i sent them.So i request kindly help me to resolve my problem. Regards Harish Mobile no : [protected]

I'm Mohammed majid my email id is [protected]@Gmail.com I had ordered an anarkali dress from Amazon and the seller ethnic basket but that suit material is not sufficient that's why I returned it back. Order date 17 July 2015 Order no[protected] Order amount 1560 Return date 25 July 2015 But still I didn't received refund help me

I bought an iphone 5s on 24th feb under the offer - "http://www.amazon.in/b?ie=UTF8&node=[protected]" Offer details: 1.Pay with HDFC credit card with 12 months EMI option 2.from Cloudtail Seller 3.between 23rd feb to 1st march My order ...satisfies all the conditions . I was supposed get the cashback of 8400 rs by 1st june but didn't. There has been more than 15 emails exchanged and 20+ phone calls, each time i have to explain them the issue from scratch and in return i get one of the following replies: 1.will be given "in 2-3 working days" 2. it is already given 3.And the last time I called they crossed all the limits saying "my order is not eligible at all" can anyone help?

I Have purchased ureka mobile phone from amazon at 19 october 2015 ... AND I have purchased it with my mobile number[protected] .Same day i have ordered same mobile with my mail id [protected]@gmail.com...i have received mobile which i ordered with my mobile number whose order id is #[protected] .So i cancalled it with my mail id [protected]@gmail.com...But i found heating problem in my mobile...so i returned it for replacement... My fault is that i returned this mobile with my mail id [protected]@gmail.com--- so i received another order id #[protected].So they are not returning my refund because i give back my mobile with other id ...its cost is 8999 and just now i have no received the money back..I have all proof ..pickup and delivery every one ...please help me

Bean refill Order#[protected] FedEx, Tracking #:[protected] I have ordered a bean refill from amazon on 10-Nov-2015. the expected delivery date was 23 November 2015 by 8:00pm but the courier service(FedEx) is not delivering my product. i even complainted about it on amazon customer service 3 times but nothing happened. i am posting this compliant against Amazon India as well as FedEx. against Amazon for its carelessness againt the customer and against FedEx for its bad courier service.

I have purchased red wall clock in our amazon site. I replace the same twice because the piece was defective but till date i have not recived my refund amount . Kindly ckecks the same & intimate the status RMN number [protected].as soon as posible.

I had purchased a phone meizu m2 note from Rs 9999/- from amazon. But as there was a problem with the mobile screen I had to return it on 27th October. Amazon said that they have transferred the refund amount to my account but I haven't received it yet. When I told Amazon about this issue they provided me with a reference number NFT[protected]XXXXXXXXXXXXXX and told to ask the bank with this reference number. The bank people said that as there was no transaction done from amazon in my account they can not process this reference number and they only want the UTR number. I asked Amazon for the UTR number of the transaction for 5 times but they did not provide it to me till date. Its been around a month there is no trace of my refunded money and Amazon is not cooperating properly too. Please look into this matter so that I receive my refund. Amazon Order #[protected]

Few days back I made a transaction from your website and I was supposed to receive cash back of 10 percent (as displayed on your website) for the transaction which I made through my credit card. Please look into the issue and credit the cash back amount back into my card. Order number-#[protected] Email id associated with account- Pranjal.[protected]@gmail.com Date of transaction-15th October 2015 Regard’s Pranjal Sinha [protected]

Sir, i am notice to you that i am order a product from "amazon" online shopping centre and i am not received the product in appropriate condition so i am return the product on date-31st october, 2015 and still i am not receive my money. so please take fast action against them. product-sparx men's olive green canvas sneakers 10 UK price-₹600 order id[protected]

I ordered a product steelo selo container set worth 1178 from my Id [protected]@gmail.com, but did not got my product and your customer care said that they cannot delivered so I cancelled the product. Now the product price has increased which is not fair on my part. You should deliver me the product at the same price it doesn't go with the principles of a company.

I have order Heartly Premium Macbook Flip Thin Hard Shell Rugged Armor Hybrid Bumper Back Case Cover For Macbook Pro 13" inch (without Retina Display)

but I got Heartly Premium Macbook Flip Thin Hard Shell Rugged Armor Hybrid Bumper Back Case Cover For Macbook Pro 15" inch


I want to return 15 inch and need 13 inch without retina display cover