Amazon India Complaints & Reviews

I have ordered a product and before ordering I was told that if you order the Amazon fulfilled product then you can be assure of the expedite delivery. However when I did order I was told that expedite delivery is not available for my postcode. When I spoke to the person about it she said that you don't worry I will raise in the request and the package will be delivered to you in time. Now I got a message on my mobile that they attempted a delivery and I was not available; This is the exact message that I get Hello manu agarwal, This is to inform you that a package from your order, with tracking ID AW[protected]IN, shipped via IPS, could not be delivered as no one was available to receive it. The package will be returned to us within 5 business days after two unsuccessful delivery attempts. Please contact us at the earliest to discuss delivery arrangements. Also the funny part is that when you call Amazon they say that it happens quite often and you will get the package by 13th April. How ridiculous they can be!! and when I asked is there anywhere in Amazon where I can complain the guy named Imran (supposedly from the escalation department) said that there is no complaints team in Amazon. So if a customer is unhappy with anything of Amazon they have not even kept a place where people can tell them on how to improve. That is one of a kind of attitude that I am seeing with an organisation as big as Amazon. I don't know how long they can last. If it were to me I would say Amazon you don't worth to run a Multi million dollar company by keeping employees and policies like this.

COMPLAINT A serious fraud has taken place while fulfilling my order no[protected] for purchase of Phillips AJ3115 Digital Clock.While it was promptly delivered on 4th April when we opened the pack on 7th April after my son's return from Yercaud to our surprise we found a block of stone instead of the clock. I doubt your company indulges in such cheap tricks. please enquire into the matter immediately and solve the matter within three days or i will be forced to take up the matter with appropriate authorities for legal remedy. TREAT THE MATTER ON TOP PRIORITY

i'd ordered selfie stick from amazon.in[protected] dated 5th march. the package came on 16th march with without remote. i'd talk with their customer care 5-6 times but they are purposely delaying the process, as there is no use of that selfie stick without remote . Please look into the matter asap.

I HAD PURCHASED A BAG OF FASTRACK FROM AMAZONE, AS PER THE AMAZONE RULE IF THE PRODUCT IS NOT AS PER THOUGHT THE PRODUCT WILL BE REPLACED OR THE CUSTOMER IS ENTITLE FOR THE CASH BACK. BUT THE PROVIDER DENIED TO EXCHANGE THE BAG OR REFUND THE CASH.

Hi, I have recevied orders from amazon earlier then why there is a problem to get products from amazon this time. There is someone or the other at my home 24hrs and i did not receive any call from them either. If there were unable to locate the address its their duty to call the customer and check.No calls recevied from them. Its not my fault.I want to order the same product again and at the same price I booked it for Rs 198.Enter E-KB501 Wired Keyboard Sold by: ROCKY MARKETING Shipped: Mar 22, 2015 Quantity: 1 Refund issued Rs.198.00 refund issued on Apr 4, 2015.Return received on: Apr 4, 2015I would also like to get compensation for this delay since its not my fault. I had exams for which i had ordered the keyboard but so many days delay not expected from amazon.You need to file a case with the courier company. The customer has not recevied any calls if the location could not be traced. The location is a very easy place as ealier you guys have delivered the products also.Waiting for a positive response.ThanksMerwyn Bastion[protected].

I had Ordered 4 Item with Order No-Order #[protected] & Order #[protected] out of which 3 item i had returned on 28/02/2015 but i dont receive any confirmation regarding refund till date and i am highly unsatisfied with this service. ANKUR SHUKLA [protected]

I had ordered for 1 Sennheiser CX 180 Street II In-Ear Headphone (Black) on the 31st of March that had to be delivered in Gaziabad, Delhi. The seller has sent the courier through Delhivery courier service. I am really disappointed with this and i further decide not to buy anything from Amazon. I still cannot track my order as it was earlier showing in Haryana and now it is showing in West Bengal. Please advice whether my order will get delivered or not. Thanks

To Whomsoever it may concern Hello, Ref: Order ID[protected] Let me begin by saying that I love shopping on Amazon.in. I like the website, it is very user-friendly, and the delivery is always before time. I congratulate Amazon.in on this performance. Having said that, something interesting happened today (April 04, 2015) w.r.t. Order ID[protected]Prepaid Order with Free Shipping). The mentioned Order was delivered today by India Post. And the Postman asked for Rs 30/- as delivery charges. I read about the association of Amazon.in with India Post, the former looking forward to use the latter's delivery penetration (Pincodes) in India. When I told the Postman about the Free Shipping, he said that the instruction from the Post Office is to collect Rs 20-30/- as delivery charges for all Amazon Orders. When I refused to pay, he refused to deliver the package and told me to collect it from the Post Office. I immediately told him that I would complain about this to Amazon and file a complaint in the Post Office too, he simply walked away with the package. Then after walking away for a few steps, he returned back with the package, handed the package to me and warned me about my future deliveries. He said that now Amazon deliveries will be made by India Post and I must take care in the future. WHAT DOES THAT MEAN? WAS THAT A THREAT? WAS I WARNED ABOUT MY FUTURE ORDERS FROM AMAZON.IN? SHOULD I STOP ORDERING FROM AMAZON.IN? IS THIS THE DIRECTION THAT AMAZON WANTS TO TAKE WITH INDIA'S SHOPPING POTENTIAL? After providing such good service and building a huge consumer base, this complain would probably go unnoticed? But I am sure there are others who are facing this same problem. India Post and Amazon.in are both to be blamed for this issue. India Post doesn't care, it never has. Well does Amazon.in? Today we hear about the millionaires and billionaires in e-commerce industry, tomorrow we will hear the about the INDIAN POSTMAN AND HIS MILLION DOLLAR IDEA. I, the customer, pays for all of it.

I had returned the One Plus One that I had ordered form Amazon on 10th Feb worth Rs21, 999 The company claims that they have initiated the refund transaction on 14th Feb . But the amount has still not been credited to my account. After raising a request with the bank as"transaction never processed " as suggested by amazon the bank has reverted saying that the transaction id provided by amazon cannot be traced. It has been almost 2 months and the amount has not been refunded. I have contacted Amazon regarding this several times and got no solution,

I have place an order on 2nd April, 15 whose number is Order#[protected] on amazon which isYU Yureka (Moondust Grey). (After this i have placed two more orders which are dispatched as intimated by your company through SMS/Email) .But my Order#[protected] status shows it's not dispatched although its tentative delivery time is 8th April, 15. So at the end i want to know that whether your company is going for actually or practically deliver me that product or not ? . In other words i am afraid after 8th April you will sent me a message about sorry we are unable to deliver you that product due to over demand or any other equivalent excuses.As my other two ordered product are related to aforementioned phone. Now amazon asked me plz prive us time for 2 hours then two days...i hope they will ask time two ... But how they acknowledged me via sms/email about confirmation. After two days when i enquired about product they give lame excuses as my order stuck at amazon end if it stuck then why they did not respond me? and they sent me email as:Hello Jasvir Singh, This is pradeep Kumar writing this email to you regarding the Yureka excluive sale. I understand that your order could not be processed due to technical error from our end for this I have escalated the issue and you would get the Golden Ticket option soon where you can place the order irrespective of Flash sale that happens on every Thursday. I sincerely apologize for the all inconvenience caused and I am issuing the Gift card of Rs.100/- as a compensation. If you have any queries please get back to us. We are available 24/7 Warmest regards, Pradeep V But i wants the product not compensation

Hi There, I have been chasing Amazon since 20 days after the purchase of an Apple Mac Pro ([protected]-702591) for giving me an incorrect invoice with wrong serial no. The customer service guys are so irresponsible. I would not suggest anybody to buy from Amazon after this bitter experience with them Naveet Sr. Project Scientist IIT Delhi.

This is to inform all the consumers who are dealing with this fraud site. Amazon has seriously is a bad compnay to trust. I have order a product on 24th Mar'15. They have promise it to deliver by 30th and till now no body is turned up. moreover the courier company from which they are dealing are also fraud, they are forwarding wrong information that addresee is not available as they are not visiting to our address. I have paid full amount on 24th only. Now i have realized these sites are doing nothing just they are enjoying with the interest money of the people who are dealing with it. So please take precaution before dealing with such fraud people. and never buy anything from them I also have taken this as a lesson.

Counterfit Product supplied by Amazon / GreyZone- The product is not performing and is causing continuous problems. Apple service center refused to service the product on the grounds that it is illegal in India (USA purchase) and doesnot have waranty. It is shocking that an reputed website like amazon is involved in such counterfit business. If I do not receive refund with damages, I will be forced to file legal complaint as well as FIR for indulging into illegal business. More over, I will be proceeding with taxation authorities for not providing tax invoice. It is a clear cut case of tax evasion and amounts to serious legal implications. Order ID:[protected] Item: Apple iPhone 4S (White, 16GB) Qty: 1

Respected sir, I made a purchase through amazon.in for galaxy s4 that time price show in website is 41500 and running 57%discount .when i got product purchase box showing 23500 only.it is completely cheating to consumer to give wrong information

Hi Jaimin Patel here.. My order number is[protected] D-Link DIR-605L Wireless N Cloud Router (Black) I have placed return order on 26th march and its pickup scheduled on 27th march 9-1 pm its now 31st march and don't get my pickup done and also everyday reschedules due to wrong reason that package is not ready but no one attempt for this and given wrong reason hope u will take prompt action and strict actions on delivery boy for giving wrong reason for this issue Contact me on :- +91 [protected]

My Order No. ID[protected] Above mentioned Item against my above referred Order was delivered on March 27, 2015. The box was opened on Saturday, March 28, 2015 and found following shortcomings / problems in the product purchased from AMAZON: - Heating Pad is found empty, Gel is not filled in the Heating Pad. Without Gel, Heating pad cannot be used. - It is not clear whether heating circuit is working or not in absence of Gel inside Heating pad. But on connecting to Electric Power Point, heating of Pad does not take place. You are requested to supply the Gel separately with instructions for filling in the Pad or supply another Heating pad filled with Gel. Your prompt action is requested. JIMMY ADAJANIA

Hi. I am Arshad Mailanchikkal. I have order a book "HP Certified Systems Administrator - 11i V3 " on September 2014.An amount of Rs.2, 894.00 is deducted from my account. My order Number is #[protected]. They didn't deliver the product on the delivery date. When I called the customer service they were behaving. I don't need that book anymore an they didn't refund the amount. I request you to please look into matter and make sure that I get my refund back.If in case I won’t get my refund I will have to take some actions against this issue. I am fed up off calling your customer service

my name jesuni. my user id [protected]@gmail.com i am paid amount from 4 gb memory card amount 164 rs. and paid amount internet banking. order no[protected]. but my order was cancelled and my not coming back. please check and please help me. order no[protected] date : 26/03/2015

I have not received the order that is placed on " AMAZON.IN " I already paid the money via my debit card. Today i got a mail from " Amazon.in " that there was no one at my home to collect the items, that i ordered... But in actual, its not true..nobody came to deliver !! Even on the delivery tracking status : the item has not reached to the " OUT FOR DELIVERY " point. There was no sms or call before the delivery... I want that AMAZON.IN should take some action on their delivery services or better give me back my money !!! This is my mobile number : +[protected] I have ATTACHED a copy of the billing detail. Please help as soon as possible... from, DR. YASOOB RAZA

I have ordered a book the puffin history of the world and india vol -1order no.#[protected] .But the delivery boy called me and said that he will not deliver it at my home .I have to collect it from the somewhere within the city .even i requested him but that boy declined it. Reshu House no 547 sector 6 pin code124103 Jhajjar (haryana )