Amazon India Complaints & Reviews

The order (#[protected] for Ipad Air 2 was placed on 03.05.2015 and despatched from Bhiwandi on 04.05.2015 by GATI. In spite of my follow-up with the Amazon call centre, the item is send by ROAD transport only, even the request for the change of courier was not entertained. Now, though the product has been reached in Ranchi on 12.05.2015, the GATI is not delivering me due to some cooked -up reason like tracking the item in their warehouse etc, which not at all reasonable. Now, the lady from GATI has called me and advised that the item cannot be traced and delivered until next Saturday and delivery may be possible by Monday. I like to make the point of callous attitude of the Amazon India where as they failed to control their courier.

i purchase a phone of rs.9999.00 from amazon.in on 18th april 2015 phone got dead on third day, on 25th april 2015 amazon took back the phone from me and told me that ull be getting the refund of this phone in 10 days on 26th april 2015 amazon did a online transfer in my account & on 26th april 2015 they send me an text msg saying ull be getting this refund in ur account in 10 business days & provided me a refrence number for the payment i waited for some days but payment dint came in my bank account some how my bank says that this refund number is not correct & if possible than plz give the rammitence copy for the payment & i said this same to the amazon. amazon is asking me to call my bank & ask to make a dispute for the payment & when i ask the bank the bank reply is that they had never faced any of this kind of the situation & they never ever heard about any charge dispute today is 19th may 2015 still now i dint got any payments & im not getting any positive response from amazon.in kindly plz send me my money back..

A Big Shopping Day Fraud by the Amazon India Its a Concern Regarding the Order No. #[protected] placed on 6th May 2015. Amazon Dilivers a Fault Phone and I Request them to Return the Phone Then on 11th May Amazon India Takes the Faulty Product and Amazon India Said That They Have initiated the Refund of Rs 9349 to my SBI Debit Card on 12th May and They Said me to wait for 4 Buisness Days so that it can be able to see in your account. After that On 18th May I see my Bank Account I didn;t find any transaction related to the order.Then Amazon India Representative Said Provide us the Bank Statement. I have mail them and provide the Bank Statement. Then they Said Talk to the SBI Care . and provide the Reference No. [[protected]] Used by the Amazon.It was found to be Bocous/Fake by the SBI Bank and SBI Care. Again I call Amazon INDIA Regarding the Same. They Said We can't help you out. Bank Said me to Tell Amazon to provide a Unique Transaction Reference No..(UTR) which is of 16-22 Digit Code.& .Amazon Provide me a Fake Reference No. [[protected]]. Now Amazon Do not Providing me THe UTR No. of the NEFT Transfer.I have been calling from around 12th May.. Its a worst experience ever. I Have been Herrasing from Day One when i recieve the Fault Product. Also Amazon India Blocked my calls Seriously Please Help me Out

I buy two product from www.amazon.in 1.Product-samsung printer 4021 model My Amazon id [protected]@yahoo.com Oder id.[protected] Oder price-8195 Date-08/05/2015 Oder cancelled Paid-sbi debit card 2.Product-samsung printer 4021 model My Amazon id -mr.[protected]@email.com Oder id.-[protected] Oder price-8195 Date-08/05/2015 Oder cancelled Paid through-sbi debit card Above two product bye from amazon on 8Th may.that product cancelled by amazon.after cancel i call amazon customer care he told you you oder amount will refund to your account with in 4 To 6 day.s.since 8 Th may i am calling to amazon customer care he told me you send mail to us for refund i also mail them but no reply.i repeatedly calling amazon customer care they told me you problem will solve witin 24 hr till 8th may my problem not solved.. So plese help me for getting my mony.. Contact num-[protected] Name-birupakshya

Company-www.amazon.in mail id reg in amazon.[protected]@yahoo.com Oder-samsung printer Date-8.5.15 0der num[protected] Oder price -8195 Another oder -[protected] Oder price-8195 Date-8.5.15 Amazon reg mail id-mr.[protected]@emai.com Customer care told i unable to help line

I did not get my product, when called they said that your product will be delivered next day we made sure that some one is available that day at home, product not delivered, I again called Amazon they said the product has been confiscated by the authority, how ever my friend ordered the same product work the higher price, he got it delivered, I bought it from Amazon sale at a lower price and it was caught by the local authority, they are not sure amount the refund, they asked me to wait for 24 hours, for a refund

Order no. #[protected] for LG 42LB550A 106.68 cm (42 inches) Full HD LED TV. My experience with Amazon in specific is the worst what could happen. Due to which I am cancelling all my orders of my clients, fellow associates and family members with them and we will never ever contact Amazon.in for future reference. This was the first time I purchased a major item for Rs 36, 000 and thanks to Amazon this will be the last ever. I had to further spend Rs 4, 000 on installation charges which before delivery I was assured by the Amazon team that no such charges will be applicable and all amount of Rs 36, 000 is inclusive of installation charges and again I was assured that all such amount on installation will be refunded back to me after the installation but all being false claims by Amazon India. When I paid the amount on delivery and asked for installation I was told by LG customer care that on purchasing TVs online separate LG installation charges will be applicable which will be amount of Rs800 service charges + bracket(wall mounting) charges known by service engineer+ service tax +12.36%. I informed the same to Amazon 2-3 times about such charges on installation asked by LG & was completely assured by Amazon to go ahead with the installation & all such amount will be refunded back to me in form of Gift card when I forward the invoice for installation to them. Today after the installation was done and waiting for 5 days when I got it installed I was asked to pay rs 4, 000 (service charges: 800 + service tax 99 and wall mounting (bracket) charges of 3100.) by lg representative engineer which I paid. And now when I asked Amazon to refund me they clearly refused that such amount is out of their expectation. Now if such amount was out of their expectation why in the first place they didn't communicate with me about their expectation as I had already clearly stated these guys that such amount will be paid on installation and they assured me that please don't panic as all amount will be refunded not once but thrice. This is very unprofessional and due to this I will cancel all my associate orders and orders of my family members with Amazon as they are a fraud service provider. If I had been told clearly when I asked them before delivery that installation charges were extra on purchase I would have cancelled my order and not paid 36k. If I would have been told that we can refund only Rs500-700 as its our maximum expectation I wouldn't have installed and spend another 4k .Offline retalers and dealers provide free installation (wall mounting) that also at very competitive prices. I have not gained on discount which I have lost on the amount of headaches I have got purchasing a TV from Amazon. All this will deeply effect your relationships with customers as you could have easily stood with the promise you make and assurance you give to customers on which we trust & spend our hard earned money .And also the negative word of mouth which u have got by this. Thank you for the Thrash experience .

I placed order for 2 kurtas & 1 kids T shirt on 6th May 2015, its already 17th May but the products are not delivered. When the courier person (bluedart) came he had only 2 items mentioned in slip instead of 3 but since it was cash on delivery he asked to pay for entire amount.. Since im working, i asked my mother to stay back at home and receive the order but the courier person was v rude with my old mother... I immediately called Amazon and complained about this..They ssid they will tske my compliant and ensure all three products are delivered soon...For next 2-3 days i kept on calling Amazon and following up about the order as its my birthday and i had ordered the products for the special day... Customer care executive called me on 16_th and acknowledged that 1 of the item is missing i.e kids t shirt. The solution that they provided me was pay entire amount for 3 products and then they would return me the money for kids t shirt...this is not acceptable as i promised my 3 yr old son about t shirt. Amozon asked me to pay more money for t shirt as i ordered during sale and then again i need to wait for refund of remaining amount... This is tooooo much of mental pressure instead of happiness on birthday i only received dissapointment on my special day...Hope Amazon takes some action against this.

I placed a order on 9t of may for a New Asus zenfone5 tracking id no[protected] while placing the order it show's mee dat it will get delever within days 2-3w days now its 16th of may yet i have not received the order.when i contacted with the customer service they said that it will take 4w day to delever on Wednesday..When i contacted customer service they said they will take actions but I DIDN'T RECEIVED ANY ID NO FROM THERE SODE.today is the last day to get the order till 8 in the evening.its really very rediculous kindly check n do the needful Asap...if today m not getting the order ill file a case . M sending estimated delevery sna shot n also i have another snap shot which i took while ordering

I had order a parker pen from amazon on 30th of April 2015, and the delivery time estimated of that product was 13th of May 2015, but it is not yet delivered. I have already paid the bill also. And when I asked for delivery details they just say, "it will be delivered soon." And even I am unable to track my order. Please help.

Timeline. 11:07 I placed an order on the 12th for a Mac Air 13 in'. The order is in Amazon warehouse since then and has not been shipped to date. I spoke twice with their customer service and they said 'we have received a huge number of orders because of the great indian summer sale and we are sorry that your order will not be delivered on the 15th but you will get it by the 21st'. 9 days to deliver a product, are you serious!!! This is absolutely unacceptable. If you are not able to meet your delivery dates and suddenly increase your lead times by more than 1 week (12 to 21st) that is not my problem. You guys are clearly over promising and under delivering just like your competitor. I would have paid for express delivery had your website informed me that you are experiencing high order volumes and hence delivery will be delayed. Very unhappy and I am going to flood this on facebook and twitter so people know how greedy you guys have become to beat competition. People need to know that your company is no better than your competitor, you know who I am talking about. Please dont make a fool and take your customers for granted.

I Had placed one order for Casio Edifice Chronograph White Dial Men's Watch - EFR-539L-7AVUDF(EX221) Sold by: XL Retail 9, 495.00 Order was placed on 12th May 2015 but the website did not give me any status update but when I called on morning of 15th may 2015 they said that it will be delivered by 16th may 2015. I gave them another call in the evening as I wont be able it get it on 16th May as it is Saturday and I had given my office address.In the latest update they told me that the product will be delivered by Tuesday 19th May 2015. The customer care person also suggested me to cancel my order and place new one to get it on Monday 18th May 2015. As I had paid for the order already there was no option for me to place another order The person I talked to is M. Srinivas K who informed that it was failure of automated process that's why we couldn't deliver it on time and offered me 250 rs coupon for their mistake.But it was not satisfactory answer for me. what is the highest authority to penalize these persons

Worst delivery service and still waiting for it Tracking #: [protected] Order #: [protected]. the product is in hyderbad but they failed to deliver. I called to customer service thrice and everyone said that my product will be delivered by end of day of 15th may.But when i call at the evening they said no it cant be deliver today and wait for tomorrow which is not acceptable to me since i want to gift this on 15th may

Dear Sir, i have buy a yureka mobile from amozon dated 29.01.2015 through online shopping. But after 5-6 weeks the phone battery is not working properly. Its discharge within 2-3 hrs. after full charging of battery. my mobile also not support to computer through data cable. so this is request to you please replaced my mobile immediately. Mobile bill is attached with this mail for your reference. Please help me. Regards, M. K. Verma Agra, Mobile no.-[protected]

i am subscriber of the amazon .in i oder the rubiks cube delverived estimate[protected]date fixed but dealer come and call me in[protected] in hasrh and bad word words so give complain to the police department now i dissapoint about dealers

Order #: [protected] Package Contains: ________________________________________ Gillette Mach 3 Gift Pack (Travel Pouch) Quantity: 1 Dear Amazon, The worst courier’s name is Gati. As your customer, I am fed up with gati and you have no control over this courier. The above product was booked on 2.5.2014 and after 13 complete days it is still undelivered. You take your customer as granted. Sorry. – Bhaskar Mitra

I have ordered HP Compaq 15-s103TU 15.6-inch Laptop (Pentium-N3540/4GB/500GB/Windows 8.1), Charcoal Grey for Rs 19999 and paid by my debit card . I bought this during amazon summer sale on 07.05.15. At that time I was offered an extra 10% cash back on debit card payment. But, I didn't get my cash back of Rs 1999 till now. I want that cash back offer which you have promised during that time with out any delay. Since I am a regular customer of you, I am having a good trust in Amazon. So, please don't lose that

Ordered product 1.Sandisk Cruzer Blade 16 GB 2.0 Flash having ordered id[protected] 2.San Disk 32GB USBPenDrive bearing orederd id[protected] Against the above ordered product Delivered wrong ptoduct listed below 1.Strontium Micro Sdhc Card 8GB 2.Cruzer Blade USB Flash Drive 8 GB

I had ordered some item in end of March whose Delivery I received in April first week order[protected]. The sarees I ordered were defective and hence I returned them but not refund has been credited to my account. On following up with them, they provide me a reference number annd ask me to talk to my HDFC Bank who has clearly stated in the mail that the reference number is invalid and asked for UTR/RBI Reference number of the transaction which the Amazon is not sending me and claiming the Billing Dept has given correct reference No. I do not understand why is Amazon not ready to provide UTR No. if they have actually made refund of 2098. The amount is small but the effort I have been taking past one and half month is immense. My horrible experience with Amazon needs to be looked upon as no other customers face such fraud which I am facing and regretting to have ordered from Amazon

I had ordered a Pioneer AV Receiver on Amazon expecting that I will be getting a Home Theater. When I received the package, I was shocked to find only the receiver and no speakers. The receiver without the speakers was of no use to me, so, I put a request for the return of the same. I had filed the request on 02 May. In reply to this, I got a mail from the seller " AV CRAFTERS" asked me the reason why I want to return it. I replied to them that it is not what i was expecting and is of no use to me, so, please return it. Since then, I have been trying again and again to return this product but of no use. Finally I filed the A to Z Claim for the same which Amazon said is a surety of return and refund. After 4 days I was notified that the claim has been denied because I had opened the package and as per the Sellers return policy, he does not return opened packages. I contacted Amazon again and asked them the logic behind such statement. Logically, a person cannot ascertain the product without opening the box and seeing the contents and I had done the same. A Mr. Ravikanth, Manager from Amazon spoke to me justifying the rejection of the claim saying that it is the Seller's Policy so we cant help you. Now please help me in resolving this issue. The product costed me Rs 19, 000 and the money is stuck now because I cannot use it. Also, I would request you to please do something towards this because on one side Amazon says that they will return the products if the customer is not satisfied and on the other hand, they entertain sellers whose policies are in contradiction to their own. Please help me in resolving the matter and getting my money back. The product is completely safe and untouched, including the documents provided to me along with it.