Amazon India Complaints & Reviews

Hi, I had ordered an item with COD option, and it was delivered to me on 5th of may 2015. And my order number is Order #[protected]. When the Amazon agent arrived, I used my credit card to do the transaction . Since he complained of network problem in debiting the money from my card, he tried to access multiple times. In this process the money has got debited twice on the card, card number ending with 9512. I have sent mails after mails to resolve this and revert my money, but it has been of no help to me. Recently they even promised to credit the amount directly into my some other bank account. I shared my bank account details to them .It has been 2 weeks since then, but I do not see it reflected in my account. I have attached a copy of my Credit card statement showing the duplicate transaction . Kindly look into this issue. Regards, Shobhitha

Please see the conversation between me and Amazon: You are now connected to Siva from Amazon.in Me: different item got hello siva ii have ordered 8gb kingston memory cards but they have given Class-4 memory Siva: Hello, my name is Siva. I'll be glad to help you today. I'm sorry for the inconvenience you've experienced in this case. Me: please check my order details Siva: We are investigating that Are you willing to return for a full refund? Me: no i dont want refund i want another product Siva: I will arrange return pick up and refund your full amount. You are welcome to place a new order.We Completely check and deliver to you.I am sorry there is no exchange or replacement in amazon.in Me: already i confirmed from your side then only i orederd *ordered Siva: I have checked the confirmed that there is no exchange in amazon.in.I will arrange return pick up and refund your full amount. You are welcome to place a new order We Completely check and deliver to you. Me: at the time of i was ordering the product i asked to one of your colleague. she said that that is class 10 memory card now you are saying that i will refund your money Siva: Please accept my sincere apologies in this regard. We will arrange return pick up and I request you to return the item.We will issue full refund for you.You are welcome to place a new order.We Completely check and deliver to you. Me: now i dont have any money in my account how to oreder ? Siva: sir, We will provide the full refund for you Me: when i am asking i am going to my village by tomorrow that's why i have choosed two day delivery option i want immediate refund you guys cheating customers Siva: I am not authorize to initiate the refund immediately.On a high priority basis we will complete the refund process as soon as possible Me: but why are you guys telling lies please open my chat details and you will get full information Siva: Sure Sir Thank you for waiting.I have checked completely. I have checked and see that refund process will be completed at the earliest Me: did u open my chat box? Siva: Yes Me: CTRL+F type :Are you sure did u find word(are you sure) Siva: I do understand your concern, Due to technical constraints it will not done in the chat. we will complete return and refund process as soon as possible.I am not authorize to initiate the refund now itself Me: please connect with your higher authorities Siva: Please hold for a minute, I am transferring this chat Me: thanks A Customer Service Associate will be with you in a moment. You are now connected to Ramarajan.P from Amazon.in Me: hello Ramarajan.P: Hi this is Ramarajan from Amazon leadership team. Me: hi i have ordered kingston memory card class -10 but they sent class -4 Ramarajan.P: Please be online while I read your previous correspondence. Me: not this email id [protected]@gmail.com open that account open haritha chat details for refering: please go through this chat 12:26 PM Haritha has accepted the chat. 12:26 PM Haritha (CSA) : Hello, my name is Haritha. I'll certainly try to help regarding your concern. 12:26 PM Haritha (CSA) : I have opened the link 12:27 PM Ch nsrao : see kingston 8gb microsd card from the first row extreme right 12:27 PM Haritha (CSA) : yes 12:28 PM Ch nsrao : it says class 10 12:28 PM Ch nsrao : but you can click on the link it says class 4 12:29 PM Haritha (CSA) : I am checking this for you please allow me a moment. 12:29 PM Ch nsrao : sure 12:29 PM Haritha (CSA) : thank you 12:30 PM Haritha (CSA) : thank you for being on hold 12:30 PM Haritha (CSA) : it is class 10 12:30 PM Haritha (CSA) : I have mentioned this to the concerned team 12:30 PM Haritha (CSA) : and they will correct it. 12:30 PM Haritha (CSA) : thank you for bringing this to our notice. 12:31 PM Ch nsrao : are you sure i want to place an order 12:31 PM Haritha (CSA) : yes please go ahead and place the order. 12:31 PM Ch nsrao : thanks hello ramarajan jee are you there Ramarajan.P: Yes Thanks for being on hold. Me: s tell me are you reading? Ramarajan.P: Yes Are you going to place the order now? Me: no man i got the order today i ahve received Ramarajan.P: Sure, I'm sorry that we need to get the item back and then only we can process the refund. I'm really sorry for this inconvenience. Me: i dont want refund man i want class 10 because i am going to hoetown *hometown Ramarajan.P: As there is replacement option in Amazon we can only accept the return and process the refund, Me: that's why i have choosed two day delivery option could you refund my money by tomorrow? Ramarajan.P: No I'm sorry as there is no option for us, However even if we issue the refund it will take 2-4 business day to reach your account. Me: i will raise a complaint in consumer court thanks you guys cheating customers i have chat details Ramarajan.P: I'm sorry the way you feel as even if I try to process the refund my system will never allow for it. Please apologize for this inconvenience/ Me: wait Ramarajan.P: I hope we are still connected.

ORDER PLACED 5 June 2015 TOTAL 180.00 Michael Murali P ORDER #[protected] ORDER PLACED 5 June 2015 TOTAL 6, 999.00 Michael Murali P ORDER #[protected] 5 June 2015 TOTAL 699.00 Michael Murali P ORDER #[protected]

I have ordered the F&D home theater one month ago estimated deliver time given to me is 26 may 2015, 15 to 20 days they has taken, i was waiting for that. I and they given me track number too i have attached the image here with. the courier company not delivered till to me. and automatically updated as rejected by customer and returned to the amazon. i got this product through offer now its rate is very high. Amazon cheated me like this. now i have to place new order and wait for it. very expensive to same item.

I placed an order in Amazon.com on 8th May, 2015 and probable delivery date was 28th of May, 2015. But today 6th June, 2015 till now I didn't receive my order. This is really not expected from Amazon.com. Now I want my money back which I already paid. If I don't receive my money back I will put this complaint to consumer forum.

I had given an order for a laptop from amazon.es on April 9th. They took an amount of EUR 879, 54 (INR 62, 706.61) from my account. They delevered a courier to me on 17th April. But there was no laptop inside the courier box. There was just some catalog papers, hardboard and thermocol pieces. When I tried to contact amazon regarding the issue, they were locked my account without any information. I tried to contact them without signing in and They told me to sent some verification details by fax. Three times I sent those details. I sent so many mails also and they just told me to wait. Finally after two days they deleted my account and sent a mail like below, "Dear (a) Client: Unfortunately, after check your account information, we have taken the decision to close your account Amazon.es. Sorry for any inconvenience this will cause. This decision is final and no longer Amazon.es rule. For this reason any other correspondence relating to this account will not be accepted." I am in a big loss now. If they have any issue with my account why did they took my amount? This was my first amazon account. I didn't understood why they done like this. Please help me to get back my money. Please. Thankyou.

amazon.in is not delivering the product named yuphoria in Lucknow Uttar Pradesh. Firstly that phone is only availble in amazon.in and they are not delivering the product. there order limitatons is rs 5000 in UP . Increase your order value upto 7000 so that we can buy yuphoria plz its a humble requst

amazon has not deliverd my product i have ordered it on 22 may .expected delivery date was 4 june. i called them they say that i will be delivered today i called them 3 times the answer was the same i had to gift it to my on 6 th june sister

Dear Sir, Still we have not received any mail for returning the book, i am waiting from 20 days but no any person came to collect the book. Please collect your book and refund my money as soon as possible because i am not satisfied your service and your product as per already wrote my previous mail. my order no[protected] THANKS SANJEEV KUMAR MAURYA ATLAS SHIPPING SERVICES PVT. LTD B-56A, 2 ND FLOOR, SEC-7, NOIDA-201301 MOB NO-[protected]

I have purchased Laptop of 32000/-rs from Amazon on 26 Jan 2015 and it had cash back offer 2000/-rs. Amazon peoples promised me it will be credited to payee account on April 28th2015. But yet its not credited. Since then i was taking follow up regarding that, Whenever i called them they apologies for that and asked me for few more days. But now they are asking me to send bank statement for refund, Because they have confusion with this that they transferred or not. And these lazy peoples don't wants to work them self. If you transferred money already then you will also receive that transaction details right. Why you cant check that. Even the product which sent has proper warranty update. From the day i received it i am behind your team yet they dint resolved this. Was fed up with this. Look into the issue. Already have given lot of time for amazon cheaters. below is my order id:[protected]

my order number is[protected] i ordered few things in this order. One of those were crocs kids clogs. Amazon didnt deliver the item on the scheduled date. Then i did arrange someone to pick from the courrier office which was 40 miles away from my home. And when i opened the order it was 2 different sizes. I have been trying to contact amazon since then. They always tell me to fill the forms which i have already done few times. Could you please sort something out. Horrendous experience with Amazon and its customer service. Its like literally fooling out the online customers. Thanks Charu 0044 [protected]

I have ordered a Bata Women's Remedy Brown Fashion Sandals Order #: [protected] on 16th May2015.The expected date of delivery was on 29th May 2015. .I received a call on 23rd May from Kottayam stating that my courier reached there, and I asked to deliver it to my correct address which I already given. But I did not received the courier till today

WE PURCHASED A BAJAJ REX 500 WATT MIXER-GRINDER JUST A WEEK AGO. TO OUR GREAT DISAPPOINTMENT WE'VE NOTICED THAT 1 JAR'S RIM IS RUSTED (CORRODED) & 1 LID IS CRACKED. WHILE OPERATING IT MADE A LOUD & UNUSUAL NOISE, AS IF SOMETHING IS GETTING RUBBED. I'VE BEEN TRYING & TRYING TO REGISTER COMPLAINT BUT YOUR PRESCRIBED FORMAT DOESN'T WORK. PL REFUND

I was asked to return it for full refund. All I got was following message: "Dear Customer, Greetings from Amazon.in We are writing to confirm that your refund for Rs.100.00 has been processed for your Order #[protected]. This refund is for the following item(s): Item: Incorrect item Quantity: 1 ASIN: B00SGWZMEI Reason for refund: Customer return Here’s the breakdown of your refund: Return Shipping Refund: Rs.100.00 Your refund is being credited as follows: Cheque: Rs.100.00" WHAT ABOUT THE COST OF THE dvd THAT i PAID??????

I had ordered "1 of Janasya Women's Faux Georgette Saree(Red) 1 of Janasya Blue Saree with Fancy Black Border" from the same seller. It was cash on delivery. But the '1 of Janasya Women's Faux Georgette Saree(Red)' has not been delivered yet. Payment for both the sarees have been made but the red saree has not arrived. We have been waiting from the past 4-5 days.

Dear sir i received your above laptop defective such laptop not charge properly please change our laptop and send me hp window laptop i send laptop as it is to such cloudtill mewat thanks because i am not satisfy this defective laptop thanks harbans lal mobile [protected] Date 03/06/2015 Time 21:20 PM

Order Details Ordered on 23 December 2014 Order#[protected] I purchased Blackberry Z10 mobile as per above details and facing some issue in phone from last few days. Once i contacted to Blackberry service centre for troubleshoot the issue they are not consider mobile under warranty. Complained register on amazon via mail also but not respond properly. they are extend date more than 3 times. they are trying to cheat customers.

Download Amazon.in App and Win | Your Account | Amazon.in Order Confirmation Order #[protected] Hello pankaj, Thank you for your order. This e-mail confirms that we've received your order. If you would like to view the status of your order or make any changes to it, please visit Your Orders on Amazon.in. Your estimated delivery date is: Monday, May 18, 2015 - Thursday, May 21, 2015 Your shipping speed: FREE Delivery on orders over Rs. 499 Your order will be sent to: Ojasvi Bhati 281/Phase -1B Shivalik Avenue Naya Nangal Nangal, PUNJAB 140126 India Order Details Order #[protected] Placed on Friday, May 8, 2015 Ninja Turtle 18" Trolley School Bag Sold by Mom&Me, Mahindra Retail Rs.640.00 Item Subtotal: Rs.640.00 Shipping & Handling: Rs.0.00 Total Before Tax: Rs.640.00 Estimated Tax: Rs.0.00 Order Total: Rs.640.00 Need to make changes to your order? Visit our Help Page for more information. Some products have a limited quantity available for purchase. Please see the product’s Detail Page for the available quantity. Any orders which exceed this quantity will be automatically canceled. We hope to see you again soon. Amazon.in This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message. Your AccountAmazon.in Message From Customer Service Hello, Here's a copy of the chat transcript you requested: Initial Question: Where is my Order? Does it take 12 days to get it delivered 02:31 PM IST Vigneshwaran(Amazon): Hello, my name is Vigneshwaran . I'll be glad to assist you today. 02:31 PM IST pankaj: HI MA'm, my order # ORDER #[protected] is not delivered yet please confirm the fina status 02:32 PM IST Vigneshwaran: Thanks for the order number Pankaj. I can understand your concern. I will help you with this. Are you able to wait a few moments while I research this for you? 02:33 PM IST pankaj: yea sure 02:35 PM IST Vigneshwaran: Thanks for waiting Pankaj. 02:35 PM IST pankaj: welcome 02:36 PM IST Vigneshwaran: I have checked and see that your order is ready to be ship and it will be delivered to you by end of tomorrow to your address without fail. 02:37 PM IST pankaj: Vignesh if it hasn't been shipped then how it could reach my place by tommorow EOD from where the bag has to be shipped 02:39 PM IST Vigneshwaran: Due to internal issues in the fulfillment center, there was a delay. I am sorry for that . However we will deliver the package by the estimated delivery date which was given to you. 02:40 PM IST pankaj: thanks vignesh 02:41 PM IST Vigneshwaran: You are most welcome Pankaj. Is there anything else I can do for you today? 02:42 PM IST pankaj: you heped me alot 02:42 PM IST Vigneshwaran: Thanks for your valuable time. It's a pleasure assisting you. Thank you for contacting Amazon Customer Service. You have a great day! Please click the "END CHAT" button to close the chat. Take care :) Thank you. Amazon.in This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message. pankaj bhati May 20 to Bharti Click here to Reply or Forward Anupam Chauhan amit kumar Apar Agarwal - New PICS Uploaded Bharti bhuvnesh. a charan sidhu Gurdarshan Singh Tiwana Kumar Parivesh Pankaj B SHIFTng 2 MUMBAI ... Monal Aggarwal Move to Inbox More 2 of 4 Your order on Amazon.in (#[protected]: delivery estimate update Inbox x Amazon.in May 21 (13 days ago) Greetings from Amazon.in, We're writing about the order(Order#[protected]... pankaj bhati May 21 (13 days ago) to Amazon.in Please call me back @ [protected] . The #1 international e commerce business team is asking for more time who claims for the delivery to happen in a single day. SHAME ON YOU.. Regards Mail Delivery Subsystem May 21 (13 days ago) to me The original message was received at Thu, 21 May 2015 08:34:13 GMT from iad1-ws-svc-lb91-vlan2.amazon.com [10.0.103.146] ----- The following addresses had permanent fatal errors ----- order-update-auto (reason: 550 5.1.1 User unknown) (expanded from: ) ----- Transcript of session follows ----- 550 5.1.1 order-update-auto... User unknown Final-Recipient: RFC822; [protected]@amazon.in X-Actual-Recipient: RFC822; [protected]@email-inbound-relay-6002.iad6.amazon.com Action: failed Status: 5.1.1 Diagnostic-Code: X-Unix; 550 5.1.1 User unknown Last-Attempt-Date: Thu, 21 May 2015 08:34:14 GMT [protected] Forwarded message[protected] From: pankaj bhati To: "Amazon.in" Cc: Date: Thu, 21 May 2015 14:04:04 +0530 Subject: Re: Your order on Amazon.in (#[protected]: delivery estimate update Please call me back @ [protected] . The #1 international e commerce business team is asking for more time who claims for the delivery to happen in a single day. SHAME ON YOU.. Regards On May 21, 2015 1:30 PM, "Amazon.in" wrote: Greetings from Amazon.in, We're writing about the order(Order#[protected] you placed on 08/05/2015. We regret to inform you that your order will take longer to fulfill than originally estimated. The following item(s) have been delayed: "Ninja Turtle 18" Trolley School Bag" Estimated delivery date: 30/05/2015 - 03/06/2015 One of Amazon's aims is to provide a convenient and efficient service; in this case, we have not met that goal. Please accept our sincere apologies. We will send you a confirmation e-mail on the date the item is sent. Thank you for choosing Amazon. ********************************************************************************...⇄ Got any questions? We’ve got answers. Visit our online Help department, available 24 hours a day: http://www.amazon.in/help ********************************************************************************...⇄ Amazon.in http://www.amazon.in Download Amazon App and shop anytime, anywhere: http://www.amazon.in/apps Please note: This e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message. ***** WHY WAS THE DELIVERY ESTIMATE CHANGED? While we do our best to adhere to these estimates, the merchant inventory is constantly changing based on information we receive from sellers on our website. Occasionally, unexpected fluctuations in supply or changes in release dates for new products will add time to our original availability estimate. ***** WHAT IF I WANT TO CHANGE OR CANCEL MY ORDER? You can always check on your order by clicking on "Your Account" at the top of any Amazon.in page. Once there, choose "View Open Orders." You can then cancel either the entire order or a few items from the order ***** WHAT IF AN ITEM IS DELAYED AND I NO LONGER WANT IT? If your package arrives too late, you may either refuse delivery or return it to us for a refund. For instructions on how to return it, please visit our Returns Support Centre at http://www.amazon.in/gp/css/returns/homepage.html. ***** HOW DO I CONTACT YOU ABOUT MY ORDER? If you have questions about your order you can contact our customer service team from Contact Us page on the website -www.amazon.in/contactus ***** Click here to Reply or Forward 7.97 GB (53%) of 15 GB used Manage Terms - Privacy Last account activity: 25 minutes ago Anupam Chauhan amit kumar Apar Agarwal - New PICS Uploaded Bharti bhuvnesh. a charan sidhu Gurdarshan Singh Tiwana Kumar Parivesh Pankaj B SHIFTng 2 MUMBAI ... Monal Aggarwal Move to Inbox More 1 of 4 Your order on Amazon.in (#[protected]: delivery estimate update Inbox x Amazon.in 1:30 PM (44 minutes ago) to me Greetings from Amazon.in, We're writing about the order(Order#[protected] you placed on 08/05/2015. We regret to inform you that your order will take longer to fulfill than originally estimated. The following item(s) have been delayed: "Ninja Turtle 18" Trolley School Bag" Estimated delivery date: 12/06/2015 - 16/06/2015 One of Amazon's aims is to provide a convenient and efficient service; in this case, we have not met that goal. Please accept our sincere apologies. We will send you a confirmation e-mail on the date the item is sent. Thank you for choosing Amazon. ********************************************************************************...⇄ Got any questions? We’ve got answers. Visit our online Help department, available 24 hours a day: http://www.amazon.in/help ********************************************************************************...⇄ Amazon.in http://www.amazon.in Download Amazon App and shop anytime, anywhere: http://www.amazon.in/apps Please note: This e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message. ***** WHY WAS THE DELIVERY ESTIMATE CHANGED? While we do our best to adhere to these estimates, the merchant inventory is constantly changing based on information we receive from sellers on our website. Occasionally, unexpected fluctuations in supply or changes in release dates for new products will add time to our original availability estimate. ***** WHAT IF I WANT TO CHANGE OR CANCEL MY ORDER? You can always check on your order by clicking on "Your Account" at the top of any Amazon.in page. Once there, choose "View Open Orders." You can then cancel either the entire order or a few items from the order ***** WHAT IF AN ITEM IS DELAYED AND I NO LONGER WANT IT? If your package arrives too late, you may either refuse delivery or return it to us for a refund. For instructions on how to return it, please visit our Returns Support Centre at http://www.amazon.in/gp/css/returns/homepage.html. ***** HOW DO I CONTACT YOU ABOUT MY ORDER? If you have questions about your order you can contact our customer service team from Contact Us page on the website -www.amazon.in/contactus ***** Click here to Reply or Forward 7.97 GB (53%) of 15 GB used Manage Terms - Privacy Last account activity: 25 minutes ago Details Related Google+ Page Amazon India Follow

Hello Great Amazon India. This mail is to showcase the opportunities put up by your staff to harass what you call "sellers". Look at our page. All the products that you see are what we have been "TRYING" to sell on Amazon. Trying, because, we believe, if India would have had a team of inexperienced service managers, 50% would have comprised of executives from Amazon India. And as the statement says, your amazing team makes it a point to keep asking questions while chewing their fingers ( maybe its your policy, maybe ) 1. Why is it that each member of your team prescribe different standards for product uploads ? Is it like for a product category, Amazon has different specifications for different customer service executives ? At least people in your organization like some Anju or some Muhammad say so ... 2. Ever heard of CHEST size for a saree ??? So what would you expect us to measure exactly ? 3. Why do your executives tend to not look into case history before commenting ? Never heard of a global entity that pays salary on the basis of thoughts and no action ... 4. You do not have a customer care number in India. Disappointing, but acceptable. You're unable to understand the nuances of a case - you still do not call - you respond to mails 8 hours after a person has lodged an issue - and you call yourself a global organization ??? PATHETIC ! We are still trying to explain ABCs to your executives, but pretty sure that they have mastered the art of harassing clients by silly bogus questions rather than generating business. Help us ( if you care ) !

I ordered a mobile phone from AMAZON on 11th May 2015. I have not received it yet, it was dispatched on 17 th May, and is currently with AMAZON TRANSPORT SERVICE, PUNE. The customer care representatives don't have any communication from transport services. I call amazon everyday to get the update on my product delivery, everyday they promise, i will get the product tomorrow. i would like sue this company, can anyone help me how can I do that? I have paid 9k to purchase this product. Either the delivery guy has kept my product with him and has gone absconding or amazon transport service of pune ( bawdhan - pashan) is too lazy to deliver it. Please help me how to sue them?