Amazon India Complaints & Reviews

dear sir, Ref: DSBH [protected] GOAFDAKF9 I have ordered blue stone 18k yellow gold &diamond and paid on[protected], un fortunately the order was cancelled by you for unknown reasons, later i received message that the amount will be refunded shortly. but so far i have not received the amount.kindly look into the matter and do needful. Thanking you Dr. M. Sanath Kumari

Sir, I have ordered for a sheaffer blue refeel my order ID is[protected] but today i received parcel through Blue Dart when i opened that parcel i found only a empty packet without refeel can you please enplane if me i have paid for it ( it was COD) then where is my refeel?

ORDER #[protected] http://www.amazon.in/Ray-Ban-Aviator-Sunglasses-Gradient-RB3025/dp/B00J4DCVDS/re...⇄ oredred this... the product is defective yesterday, ... what are you gonna do about it ????

I have prepared a word file compiling the entire communication with Amazon... The entire communication has been pasted here for your ready reference... If one goes through the word file, it would be easier for him/her to understand it... I wrote on 29/04/2015 Dear Ishaq You seem to have overlooked my mail dated 09/04/2015, the excerpts from which are reproduced below for your perusal:- I did refuse the delivery as I had changed my mind but the parcel still reached our place and my younger brother had to take it as your delivery person convinced him to receive the parcel and raise a return request later... He also said that if we refused the order like that, Amazon would not deliver anything to us in future... So, my younger brother paid for the parcel and took it... At that very moment I raised a return request and the parcel was picked up, but no receipt was given to us... From: Amazon.in To: "[protected]@yahoo.co.in" Sent: Tuesday, 28 April 2015 2:18 PM Subject: Your Amazon.in Order #[protected] Hello, I'm sorry for the inconvenience caused to you. I've checked your account details and previous correspondences and see that the refund for the order#[protected] has already been issued to your bank account on 9 April 2015. In this case to confirm that the refund had been issued, I've contacted our billing department and requested them to look into the matter and resolve the issue at the earliest. Regarding order#[protected] 'Apple iPhone 5s (Gold, 16GB)' I see that the order was placed on cash on delivery, as the order was refused by you and has been returned to our fulfillment centre. No refund for the same will be issued, as no payment was made. I'm sorry, but we can't offer any additional insight or action on this matter. Thank you for your understanding. Warmest regards, Ishaq S I wrote on 28/04/2015 WHEN THE HELL WILL I GET MY MONEY? I wrote on 24/04/2015 WHAT HAPPENED TO MY MONEY? I STILL HAVEN'T GOT IT. I wrote on 17/04/2015 I DON'T UNDERSTAND WHY IT IS TAKING SO LONG TO RESOLVE THIS... THIS HAS NEVER HAPPENED SO FAR... ARE YOU GUYS PLANNING TO RUN AWAY??? From: Amazon.in To: "[protected]@yahoo.co.in" Sent: Thursday, 16 April 2015 6:54 PM Subject: Your Amazon.in Order #[protected] Hello Mr.Arvind Kumar, Thank you for writing us with regards to your query about the refund on the order #[protected] for Apple iPhone 5s (Gold, 16GB). Firstly, let me apologize for any inconvenience this has caused. It is never our intention to cause any sort on inconvenience to our valued customers like you. I checked on your order and found that an escalation has already been raised on the order and is currently being worked on. I request you to please give us time for another 3-5 business days. So that once we receive update on the escalation, we would sent out an email regarding your concern. If you have any further queries, you can reply directly to this e-mail or You can reach us by chat or phone from this link: http://www.amazon.in/contact-us Here is our toll-free customer service phone number for customers calling from India: [protected] This number is not accessible from BSNL/MTNL phones. If you are an international customer or are using a BSNL/MTNL phone, you can call us on[protected]. (Charges may apply) We're available 24 hours a day, 7 days a week. You can also click the "Contact Us" button on any Help page (www.amazon.in/help) and choose the Click to Call option to have us call you immediately or in five minutes. Contacting us through the website ensures that we have your account information ready when we call you. I hope you’ll consider this an isolated Incident and give us another chance to serve you in the future. We appreciate your understanding and patience while we work to resolve this for you. In addition to our large selection, one of the benefits we try very hard to offer our customers is convenience. I'm very sorry for the inconvenience you experienced in this case. But I request you to give us some more time while we work on it and get this issue fixed for you. If you have any further queries, you can reply directly to this e-mail or You can reach us by chat or phone from this link: http://www.amazon.in/contact-us Here is our toll-free customer service phone number for customers calling from India: [protected] This number is not accessible from BSNL/MTNL phones. If you are an international customer or are using a BSNL/MTNL phone, you can call us on[protected]. (Charges may apply) We're available 24 hours a day, 7 days a week. You can also click the "Contact Us" button on any Help page (www.amazon.in/help) and choose the Click to Call option to have us call you immediately or in five minutes. Contacting us through the website ensures that we have your account information ready when we call you. I hope you’ll consider this an isolated Incident and give us another chance to serve you in the future. We appreciate your understanding and patience while we work to resolve this for you. Warmest regards, Abdul I wrote on 16/04/2015 Which business day is today??? 7th, 6th or 5th??? Amazon.in Apr 9 To [protected]@yahoo.co.in Hello, I'm sorry to hear that you didn't receive the refund for the order #[protected]. In checking your order I see that you have placed this order using cash on delivery option on further researching, I see the tracking details and found that it showed Customer refused delivery. So our system failed to recognize whether you have charged for this order or not which is the reason you didn't receive the refund yet. As you know it is fully automated system and our system not allow us to proceed further without valid proof. I hope you will understand our limitation in this situation. However, if you paid for this order and returned to the order our courier defiantly provided the slip to you for return acknowledge. In this case, I kindly request you to please provide that slip so that I will forward that to our concern team to help you to get the refund more quickly. Please visit the following link to provide the information we requested: http://www.amazon.in/contact-us I realize that at this point of time asking you to contact us again would be disappointing, but in a situation like this, it is very important for us that we provide you with accurate and expedient resolution and in my experience, this is the best way to be certain that your issue is resolved more appropriately. Thanks for your patience and understanding in this matter. We look forward to see you soon again. From: Amazon.in To: "[protected]@yahoo.co.in" Sent: Thursday, 9 April 2015 6:39 PM Subject: Your Amazon.in Order #[protected] Hello, As per the conversation on the phone regarding your order #[protected]. Firstly, let me apologize for any inconvenience this has caused. It is never our intention to cause any sort on inconvenience to our valued customers like you. I checked on your order and found that an escalation has already been raised on the order and is currently being worked on. I request you to please give us time for another 3-5 business days. So that once we receive update on the escalation, we would sent out an email regarding your concern. If you have any further queries, you can reply directly to this e-mail or You can reach us by chat or phone from this link: http://www.amazon.in/contact-us Here is our toll-free customer service phone number for customers calling from India: [protected] This number is not accessible from BSNL/MTNL phones. If you are an international customer or are using a BSNL/MTNL phone, you can call us on[protected]. (Charges may apply) We're available 24 hours a day, 7 days a week. You can also click the "Contact Us" button on any Help page (www.amazon.in/help) and choose the Click to Call option to have us call you immediately or in five minutes. Contacting us through the website ensures that we have your account information ready when we call you. I hope you’ll consider this an isolated Incident and give us another chance to serve you in the future. We appreciate your understanding and patience while we work to resolve this for you. Warmest regards, Raghav M. I wrote on 09/04/2015 MORE THAN 50 HOURS LAPSED. BUT NO REFUND YET. From: Amazon.in Apr 7 To [protected]@yahoo.co.in Hello, I am sorry to hear that you did not receive the refund for the order yet. I can completely understand how frustrating that will be when something like this happens I've checked the details as per your e-mail, the refund for the order has been initiated on Friday 27 March 2015. It should be credited to your account within 2 - 4 business days. Since you didn't receive the refund, I've contacted our billing team to check the refund status of your order and asked them to process at the earliest to your account. You can see the refund in your account at the earliest and we'll send you the status update regarding the refund for the order within 12 - 24 hours. I realize that at this point of time asking you to again wait would be disappointing, however, I hope you understand that it is very important for us that we provide you with accurate and expedient resolution and I find that this is the best way to be certain that your issue is resolved more appropriately. I request you please understand and wait for 12-24 hours only. Please don't hesitate to contact us if you have any questions or need further assistance. We'll be glad to assist you at any point of time. Thanks a lot for being a valuable customer with Amazon Warmest regards, Jayaprathani R. I wrote on 07/04/2015 NO MONEY REFUND YET??? From: Amazon.in To: "[protected]@yahoo.co.in" Sent: Thursday, 2 April 2015 11:18 AM Subject: Your Amazon.in Order #[protected] Hello, I apologize for the inconvenience caused to you. I am sorry to hear that you didn't receive your refund amount yet for your order #[protected] even though you have returned it already. I completely understand your disappointment. That's definitely not what we want our customers to experience. Please accept my sincere apology for this. To help you with this, I have checked and see that the refund amount Rs.36379.00 was already issued on 27 March and as you have already added your bank account, you refund will be credited to your account within 2-4 business days(excluding Saturday and Sunday). Usually the refund will be issued takes one business day to get it processed and then it will be credited to your account within 2-4 business days. Please be don't worry, you will receive your refund amount probably on 4 or 5 April 2015. In case, if you didn't receive your refund on 5 Apri, , please contact us immediately so that we will immediately contact your concern bank customer support team and resolve your issue at the earliest without any delay. Be assured that we are here to help you and we wont leave our customers with any inconvenience related to their refund issues as we know your value of money as well as your valuable relationship with us. We look forward to seeing you soon. Warmest regards, Selvimeena.S I wrote on 02/04/2015 I not got my money refund? From: Amazon.in To: "[protected]@yahoo.co.in" Sent: Wednesday, 25 March 2015 2:54 PM Subject: Your Amazon.in Order [#[protected]] Hello, The email is in regards with the return of your Order #[protected] I've checked and can confirm that the pickup of the " Apple iPhone 5s (Gold, 16GB) "was completed on 24th March 2015. The package is currently in transit to our fulfillment center. As soon as the item reaches our center, we will send you an e-mail confirming receipt of the item. I hope this information helps. We hope to see you soon. Warmest regards, Pooja G From: [protected]@amazon.in Mar 25 To Arvind Kumar This is to inform you that a package from your order with order ID[protected], shipped via FEDEX, is being returned to our Fulfilment Centre. Orders can be returned for a number of reasons including lack of address information or failed delivery attempts. Labels can also become smudged or torn in transit rendering the delivery address incomplete. If you've already paid for the order, we will initiate a full refund once the package is received at our Fulfilment Centre. We will send you an email once we process the refund. Unfortunately, we're unable to re-dispatch orders that are returned to us as undeliverable. If you still want these items, we'd suggest that you return to our website and place a new order. If you need to change an existing delivery address for future orders, please update your address book via Your Account.

I have purchased two shoes from Amazon Size 6. On receiving the First Shoe it was too small and couldn't bear to wear it. SO i keep it, I did not return. Then I receive another pair that I ordered size 6 upon receiving the shoe it was a Size 7, so I decided to return the shoes so as to refund my Money paid. It was scheduled on the 24th of June, 2015, but then no response has been made. The shoes were never pick up for return and customer care from Amazon said that it will be scheduled within 24 hours on the 26th June 2015, but yet no immediate response has been made till date. This really shows that Amazon lacks everything from customer service, needs, quality. Now I have decided to keep the shoes since I see that is no point waiting for something that might not ever happen. I have bought items and return items from other sites and I was Happy. This is the first time I ordered from Amazon and it has showed me how effective its services is. I would not like to rate Amazon.in at all since I am not happy with my services with Amazon.in.

Dear sir, I had ordered a pair of jeans from www.amazon.in on May 6 and it was delivered on May 16. I didnot like the product delivered and going by the company's poiicy decided to return it. The company claims to refund the money paid for the product on returning the product. After repeated complaints, the product got picked up for return but i have not received my refund of Rs.699 as yet. In spite of several complaints made, no help has been done to me. They say they refunded the money but there is amount as such in my bank account. I am just a student. Please help my issue.

My amazon. In order #[protected]
Just after the order, i contacted customer service of amazon. In inquiring about the 10% cash back, advisor told me that sir you will definetly get a cash back and he also send me a confirmation email regarding this in next 3 - 4 months, waited and waited no cash back.
I email to customer service again on 14 june 2015, got a email in return saying that -
I understand that you did not receive the 10% cash back on hdfc debit or credit cards yet. I'll surely help you with this. I've checked with my resources and escalated the issue with the concerned team and you should receive the amount within 3 - 5 business days.
Waited till 28th june, no cash back, no update.
I email customer service again, got the reply
I have checked your previous correspondence done with previous colleague. As i do not want to set any false promise to you neither want to mislead on this case. According to our available resources and from our catalog record. Actually there was no cash back on this item 'laptop'.
I am sorry that previous colleague has not informed you the exact reason and provide you mislead information.
Also, i've raised coaching requests for my colleagues who made false promises to you in this regard and please accept my sincere apology on behalf of them.
I hope you’ll consider this as an isolated incident.
If there’s something else i can do to make this up to you, please do let me know, i'm looking forward for your reply.

I just want to know that is this a joke for you guys.
When you were selling the product, sir you will definitely get a cash back, after 4 months you are saying that at that time we provide you wrong information, this is 420, this is totally unacceptable and disgraceful.
Is amazon such a big brand is such a fake.
If i didn't get what i promised, after this fraud i think i will not buy anything online, specially from amazon. And i will spread this as much as i can. And will also contact consumer forum regarding this.
I have also added the screen shot of the email in which i was promised the cash back.

i have purchased a Times Analog watch.(A991B1848138).It was informed through your message that the Item will be delivered within 24.06.2015.But it has not received yet, The first flight courier company Kochi whom I condacted has no idea about it.So please take immediate action to get me the product. Thanking you Sreedevi [protected]

Dear sir, As my wife Shilpa Tushar Nakod, ordered Uniross Ni-MH AA Rechargeable Battery 2100 Mah.(2 No.) with order no.[protected] on dated 25/06/2015 having cost of 500 rs. only for cash on delivery. On 28/06/2015, one of the service man from Blue Dart Express named Nikhil Ingole came and asking for 500 rs. I told him to show me the product and I also assured him that I will not open the packet and only want to know that this is mine (name with address and quantity) and to see the bill which is upper side of that packet. But, he was not responding. So, I have the problem that how I can give amount without personal confirmation. Due to this I'm very much disturbed about your service as I brought lot of things (shirts, wrist watch, pen drive and many more). But, this time, I was very much disturbed. I returned the packet this time and also may be in future... Regards... Tushar Nakod Amravati MH [protected]

there are several payment to AMZN.com/BILL WA that I know nothing about. I want a full description of all payments charged to my account and what was bought. if I don't get this information I will contact all the proper authorities. REF# date amount 8218 6/8/15 $18.18 6173 6/9/15 $4.66 1212 6/9/15 $7.99 3789 5/25/15 $17.03 5906 12/23/14 $41.44 8368 12/1/14 $73.10 43.88 12/8/14 $26.56 There are probable more but this is what I found, I want to know what these payments are for contact me at [protected]@hotmail.com

Order Placed: 22 June 2015 Amazon.in order number:[protected] Order Total: 41, 900.00 Samsung Galaxy S6 (GOLD, 32GB). I have Received My order on 25th of Morning as i Opened a Box i seen A Sticker At the back of the phone showing IMEI No which is unusual for a Brand new Phone, then there was some marks on Booklet which proved it was open before i did. Neways After all this i thought just leave it as i was happy to have my phone i wanted paying Rs 5000 Extra then in Market i get. I Started phone and Inserted Sim card after a While Phone Started heating up n My Mate said it might be because of metal Body but it was not normal Still i was like its just new so may be its happening... My 6 Year old lil girl was looking photos on the phone and my Dad call me as she put phone on her ear to answer she started Screaming and burnt her ear literally so i have decided to return the Product as you Dont offer replacement. Here Is some Chat with your Customer Service that i had Regarding Product Return: (06:50 PM IST Amazon: Hello, my name is Sheshadri. I'll be glad to help you today.) 07:12 PM IST Amazon: I am sending you an Email with all the instructions. Pickup of your device is scheduled tomorrow at your place.) Which was meant To be Picked Up by 26/06/2015 Initial Question: My Return hasn' been picked up yet so kindly please arrange 02:39 PM IST Amazon: Hello. My name is Ankesh. I'll be glad to assist you. 02:40 PM IST Amazon: I understand that you want the package to be picked up. I will surely help you with this. Is it regarding this order: Order ID:[protected] 02:41 PM IST Bhavin: yes please 02:41 PM IST Amazon: As I can check that the carrier is out to pick the package and it will be picked up today itself. Please do not worry. 02:42 PM IST Amazon: They will give you a call before coming for the pick up. The pickup is scheduled for today itself. Here's a copy of the chat transcript you requested: Initial Question: Return hasn't been picked up 10:20 PM IST Arun(Amazon): Hello Bhavin. Welcome to Amazon. I'm Arun Kumar.​ I'm sorry to hear that the return for your package hasn't been initiated yet. Initial Question: Return hasn't Been Picked up 11:14 AM IST Amazon: Hello I am Asker, I will be happy to assist you. 11:15 AM IST Bhavin: My Return Still Hasn't Been Picked UP as it was meant to be yesterday, again i have arranged it for today between 10 TO 11 o'clock n it still hasn't been picked up yet...i really don't know what going on? 11:16 AM IST Bhavin: ???????????????? 11:16 AM IST Amazon: I am so sorry for this. Please give me a minute, I will check this for you. Initial Question: Return not picked up yet 01:23 PM IST Amazon: Hello! My name is Swati. I'll be happy to help you. I will sorry to know that courier has not picked the item up to yet. I will surely help you out and will do all my best. Initial Question: Return hasn't Been picked up yet 03:36 PM IST Amazon: Hello Bhavin, my name is Jai. 03:38 PM IST Amazon: I have checked your order details. I am sorry to hear that the Return Pickup hasn't been done yet. Initial Question: item not picked up yet 05:19 PM IST Gopalakrishnan K(Amazon): Hi Bhavin, I am sorry that you are facing such issues with our services. I'll certainly try to help regarding your concern. Finally After Doing all this i have got no result and just after paying for service which i m not even able to use. so here i m really hoping your answer and Action and justification on sending me a refurb or used mobile handset. Thanks Bhavin Patel [protected]

i have purchase a xoloQ2000 mobile phone on 26 march 2015 and due to some technical problem on that phone i returned to the amazon on 16 april 2015 through gati courier service, it deliver to amazon on 8th june 2015. from that i only replied ith that you will get your repayment on 24 hour or 48 hours but the payment is not complete yet. kindly help me please..

on 22 june 2015 i ordered a moto g 2nd generation moto g2 textured mercury flip cover black diary folio case with stand and wallet-Ecell street wide ordered i.d.[protected] online but i receive a wrong item the detail given in the bill is same which i ordered but delievered item is brown colour moto g flip cover which is not suitable and under size my phone size. please exchange the suitable item or refund my money immediately.

sir i placed order of "Satvikk Almond With Shell, 1000g " on june 20th 2015, which i got on 24 of june. now my problem is this that i want almonds for eating purpose.but the almonds i got are pooja purpose almonds.which i came to know when i break 10 to 15 pieces of almonds, they are very hard to break and on the packets it was written "satwik almonds pooja bulk"which i saw latter when i find almonds are very hard to break. then i asked my friends about almonds they said there are two types of almonds in market . one for pooja purpose ( Rs200 to Rs 300 per kg in market) and other is for eating purpose having very soft shell. now my complain is this why this information was not given in product detail or product specificationon amajon site. if they give this information that this is a pooja purpose almonds then i never placed order. so this is a case of inappropriate product details.

My product delivery date was 3rd June 2015. On 5th Jun after i enquired i get to know my shipment got misplaced. On 7th new shipment dispatched according to iBhejo.com On 16th Jun stuff deliverd On 18th Jun i complaint about the product that its not working and demanded for refund, they said that i crossed the time limit and can't be refunded

Dear Concerned, I am a Yureka phone user. I bought it from amazon on 05-jun-15. (Order no.[protected] On the date of 24-jun-15, when I plugged my charger to my phone at 07 PM. It has stopped working and even till now also it is not working. Requesting you to replace my phone's charger ASAP. We can see from attached picture that switch is on still the charger is not working. Me and my family members are satisfied costumer of amazon and I want continuous support from amazon. I assume you will contact me ASAP for this inconvenience caused to me and defiantly replace my phone's charger. Sincerely, Siddharth Parikh Ahmedabad, Gujarat, IND Contact #: [protected]

I have purchased saree but its defective. Now Amazon not pick to returned. Amazon said we don't have pickup or returning courier facility. My contact no is [protected] and [protected]. Email id- [protected]@yahoo.com Today I talk to your helpline no but no any satisfactory answer from that side. If you are also not solve my problem then I forward mail to consumer form. I have recorded sound also your helpline boss. Thanks From vikram pachar

I placed an order on 3rd JUNE 2015 for Karbonn Titanium S10 (Black) Rs 5, 490.00 as mentioned on amazon.in order ID[protected] and we have delivered Karbonn Titanium Dazzle S201 Rs. 5, 150.00 as mentioned on amazon.in on 5 June 2015 and the bill dispatched on the box mentioned the Karbonn Titanium S10 but there is Karbonn Titanium Dazzle at that place. Why we have delivered the wrong item with bill named of the other item. then i talked at the customer care of amazon they took back the phone from me and told to refund the money in one week in my account. now it has been 17 days that my money is not refunded. I am talking continuously at the customer care no.[protected] from 7th june 2015 till now but i did not get my money. Rajiv Saxena ([protected]) 1/2201-A Subhash Marg, East Ram Nagar Shahdara Delhi-110032 Landmark: Durga Mandir Near Peepal ka ped

There are two order id's-Order #[protected] andOrder #[protected], which I have placed on Amazon and created return of the same. The total amount was rs. 21620. The order date was 29th May and 01st June 2015. But till now I have not received the refund from Amazon. They are not giving my hard earned money. I request you to take action against Amazon.

Hi, I had placed some orders using different id's which are given below, subsequently i had returned back to amazon warehouse & which are already reached them 10-15 Days back, but so far refund has not issued by amazon. Despite of several Email& phone conversation they have not giving any positive response. ID a[protected]@rediffmail.com b[protected]@rediffmail.com c[protected]@rediffmail.com [protected]@rediffmail.com order ids [protected] [protected] [protected] [protected] [protected]