| Address: Angel Broking, G-1,Ackruti Trade Centre, Road No-7, MIDC, Andheri( E), Mumbai-400093 |
This incident happens on 18-06-20 @ 10.33 am, just after account opening process. With angel broking :-
• i opened my account with angel broking on 18-06-20 wil and my user id is - r194571.
• after opening of account, one of angel broking agent call me at 10.34 am on 18-06-20 and told that “ i am appointed your relationship manager from angel broking and your account mapped with me”. After introduction talk he insisted me to join angel platinum service. I refused to join it in first instance but he told me that i am sending a mail link to you and you just opened the mail link and fill the questionnaire. That will be helpful to provide client centric support in future.
• to believe on their word, i opened a mail link, and again said to him that this mail seems to related with angel platinum advisory service and i did not want to join this. But again he told me that you do not need to worry about it. I assure to you no amount will be deducted from your account. You just fill the questionnaire and submit it.
• to believe on their word and assurance, i fill the questionnaire and submit it. During the entire process, angle broking agent were present on other side of phone call.
• when i got message that 5000 rupees amount will be deducted from my account within 24 hours then immediately i contacted to angel broking customer support number. After several try, i did not able to contact angel broking customer support service.
• instantly, i raise my 2 complains including one complain of their agent simultaneously to angel broking on their e-mail address ‘ [protected]@angelbroking.com’at 11.16 am on 18-06'20 after occurrence of this incident. And my lodged two complain no is :[protected]/[protected].
• in a reply mail, angel broking assured to provide resolution with in 24 hours. But i did not get any reply from angel broking sidetill date.
• angel broking debited 5000 rupees from my account on 19-06-20
•. Again, i wrote a mail to angel broking on 19-06-20 and also raise my concern on twitter account. But till date, i did not get any resolution from angel broking and not any one contacted me in this regard.
• it was unacceptable that angel broking agent doing a such a unprofessional behaviour and doing such a malpractices with newly joined client to earn money.
• i also observe that after opening the account with angel broking, i am getting every day 10 calls from different angel broking agent and only purpose of this call is to force the client to join the angel platinum service. This is really a unethical practices of a brokerage company to force a client to join their services.
• i want to tell other friends, who want to open account with angel broking to be careful about angel broking agent call and also note that their customer support is non-existent.
• i strongly demand rs 5000 ruppes will be refunded to my account immediately without deduction of a single rupees.. If my entire money will be not refunded then i will also planning to lodge a complaint with sebi/ nse and other consumer forum sites.
Jun 25, 2020
Complaint marked as Resolved Today i got e mail from Angel customer support and they promised to reverse the amount in my ledger within 48 hours.
Angel Broking customer support has been notified about the posted complaint.
