AO Smith Complaints & Reviews

We have logged an interest for Servicing 6th December but no one from the team turned up for 4 days. We are following up and we have to request them to send someone.

The service executive arrived on 11th December. HE did not have any id card no proof tht he has come from AOSmith, We spoke to his senior before he started working.
He cleaned the tank and left, he seemed very young and new to this job and also seemed untrained. After he left by evening we got to know the tank was having leakage the outlet water pipe was continuously flowing despite of putting the purifier off.

We raised the complaint to the same Service person but he declined to revisit saying its is too late and will visit tomorrow and he said he will call back in the morning.

We had not received any call from anyone till evening we had to reach out to the senior team member after we did that the same person came down on 12th December 2021 and he said his byke was not functioning so he got delayed. And after he saw the tank he still he could no resolve the issue he said he will talk to the senior and send him. The Senior person Saurabh came and he said the pump has some issue and will take time and he does not have the pump. Will come tomorrow to resolve the issue.

No one call or inquired on 15th December also and no one from the service center is following up on what is the status. all giving rubbish reason.

I really regret buying AO Smith. this no acceptable The issue is still not resolved I am really dissapointed the service.

The water heater makes Noise during heating, Very unpleasant and feels that it may malfunction. Compare to other gysers not happy with the noise it comes during heating, so I raise a service request to fix this problem when I get a call from service manager Ritul Pakhali[protected] he ask me that didn't seller told you about this issue ?? I replied him no then he says I can't help you with this problem it's company fault and we raise this issue to company. Even company's service person raised product fault to company why they still selling this product? He even told me to make complaint to consumer forum. My opinion has completely changed about the AO Smith. No more "fit it forget it" As It make noise.

I have bought this ao smith water heater sds-015 from amazon, which was delivered on 8th of November for which I have booked a installation from 3rd party on 1 December due to my pincode-242001. Your services aren’t here.
Yesterday i just unbox the water heater for installation then i saw a broken/damaged near corner and taping with white same color tape which was totally unexpected. Amazon is saying that i have to contact manufacturer...

With great anguish and disaapointment I want to let you know that my AOsmith 25 litre capacity geyser has given poor quality performance and below par unaccepatable standard.

Your technician has visited the site 3 times this week itself each time for the same issue giving us absolute assurance that the product is repaired but the very next day we face the same problem again.

He has changed the wire, thermostat but the problem stands unresolved.

We urge you the replace the product with new one because of extremely poor quality standards.
Such sub standard performance bring disgrace to company.
Your service centre employee[protected] had placed technician visit for the repair but nobody has come up and we have been trying calls all day long to[protected] but nobody has answered .

It seems all aur complaints are in vain.

I feel highly disaapointed and regret our decision to buy your product.

I urge the product to be replaced.

Parvinder pal singh
[protected]

I am disappointed by seeing these thing in a gyser of registered company . I had buyed this gyser but you are not using a good material for outer coating. Please check my photo below and give me service

I have purchased your AO-smith water heater 15 ltr on 21st November 2020.
I have facing lots of problems with this product and I have registered the complaint 9 time from the purchasing of water heater is not working, two time you have changed the element and next time some other equipment, now again there is same problem, still water heater stop working. Request you to please replace the product as soon as possible.
I have purchase your water heater in 21st nov 2020...
In the two months (dec-20 and jan-21 i have complaint 7 time. After January season was finished, now this season i have complaints two time.
Please try to understand my problem.
I want replace the product
Mobile number [protected]
Email id khushhal.[protected]@gmail.com

I have purchased your AO-smith water heater 15 ltr on 21st November 2020.
I have facing lots of problems with this product and I have registered the complaint 9 time from the purchasing of water heater is not working, two time you have changed the element and next time some other equipment, now again there is same problem, still water heater stop working. Request you to please replace the product as soon as possible.
I have purchase your water heater in 21st nov 2020...
In the two months (dec-20 and jan-21 i have complaint 7 time. After January season was finished, now this season i have complaints two time.
Please try to understand my problem.
I want replace the product

Dear sir

More than a week lot of calls made my parcel has not been delivered. Kindly look into the matter and arrange to send me the same.

I received product 5 days before no one came for installation such a useless customer service

No proper flow of hot water through shower.

Previous complaint not resolved yet.

When we on the water tap big sound of tak, tak observed

I purchased above geyser on 04/01/2021 in Gurugram and in that season it broke down not less than 5 times. Each time the technician would come and repair and it would then work for few days or a week and again it would develop a fault.
The second season has just started and again it has broken down. I have requested by sending several emails that there is inherent problem with this geyser and they should replace it.
i have not received a positive reply from A O Smith so far

Water heater complaint registered 2 days back but no support received yet. Calling incessantly

Hi AOSmith Team,

Hope you are doing well !

I'm really not satisfied with the service giving in my location -Kakinada- 533005. Last year I purchased z8 water purifier and due to issues it was replaced with other one by AO Smith company. I have checked with call support regarding warranty of replacement product, they said it is in warranty. Here, local technicians not accepting this warranty given by AOSmith company. They are calling and telling me this is paid service and I need to pay. They will visit to check the issue only if I confirm to pay .

Please update the below points and reply in the same email.

1) Please let me know replacement product will cover under warranty or not?

2) Why same technician visits to my house from past 1 year for all my requests, Is this really helpful to the customer and company to take any feedback?

3) Why AOSmith technical persons is asking to pay money in warranty also. I can see warranty status active but technical agents not able to see is big question mark.

4) Why my ticket closed#15072012 without proper justification?

5) Please let me know in warranty period what will be covered
including filters(candles). I need clear details.

6) I m not getting the taste water from purifier. Please resolve at free of cost.

I have attached the screeshots in the email.

@Team, I need update on all points.

I need permanent solution on these issues.

Just 20 days ago I bought x4+ water purifier now it is not working at all

Our water geyser has not been wrking since last one week.It is getting tripped when we on it .despite registering our complaint nobody is attending to the same causing us hardships .please attend to our complaint immeditely as the winter has set in .

No display as well as no hot water is coming out.

I have recently purches AO smith Gyser(AO Smith HSE-VAS-X-025 Storage 25 Litre Vertical
Water Heater (Geyser) White 5 Star | B01892ML6Q (
B01892ML6Q )
HSN:85161000
) from Amazon.in. After delivery of product i have receive a msg from AO smith customer care for free installation .Further, I have raise the installation process by engineer assigned by AO smith. After installation your engineer was demand installation charges. As i already mentioned that your msg clearly mention that free" installation" then why i will give installation charges. If you informed me before installation regarding installation charges i will not be processed the installation. I have already my personal plumber for this. My installation request number 15133128. As your installation engineer telling that warranty is not given by your team.

We had purchased X5 (UTC) with serial number B[protected] on 13.11.2018 under the name Mr. Anand Kumar Luharuka. It was purchased under the impression that it had a low maintenance and long lasting use . However with regret, we must tell you that we had to make a complaint with regards to the flow of water where it was almost nil .
A water purifier being one of the most important part in day to day life, the malfunctioning caused...

I have just purchased AO Smith 15 liter water geyser however it is too much noisy. Please help to get resolve.