AO Smith Complaints & Reviews

I own an AO smith Water Purifier serial number B[protected] and I am from Hyderabad Sanath Nagar the product is AO Smith Pro Planet P6. while installation I purchased Health Care Plan # IND-137842 for two years i.e., is from 07/01/2022 to 06/01/2024.
Right now, this year already 6 months completed, and they denied changing the filters. I have called so many times to the AO Smith executive to change the filters as it is timed out, and mentioned the water is not safe to drink. He is providing false information that my executive will come today or tomorrow. this scenario is continuing from last two months. I had proof of contract for two years for the service which I had already paid to the company AO Smith.
AO Smith executive
1) Jagadish ( [protected]) Initial executive when the contract made in 2022
2) [protected] currently this executive is dealing and he wontedly regret the change the filters

I purchased AO Smith Z2pro ro on 18/09/2023 from Croma. Salma Khan, a technician from your company came to my house and assured me that I will get TDS above 40. I am getting TDS 25 and sometimes it goes up to TDS 22 as well, I had a word with your senior technicians Manmeet and Ravinder and a few more.
They are not aware of which ro I have purchased totally lack knowledge and they tried to convince me that they would remove the copper filter and add Mintech and alkaline filter but I have checked the manual and I found that the Mintech filter is already there so why they are going to remove the copper filter and install Mintech. They were also saying that they would install an Alkaline filter and I have to pay 255 rs more. What scam you guys are doing I am really very disappointed. No one has full knowledge. I have a small kid and for my kid, I purchased this expensive RO, and nobody from your team is able to resolve my issue. Today I have again raised the complaint ( reference number[protected]on customer care but still, there is no proper resolution. And your technician is asking for more money.
Please resolve my issue as soon as possible. Otherwise, I need to involve Parag Kulkarni or Kevin J. Wheeler, Chairman, President & CEO.
I am educated enough to know about TDS value and I have been using RO for the last 10 years. TDS 25 means it's only water, there are no minerals, etc. At least I am expecting TDS of more than 50 although I would be happy if it will be more than 100. But it should not be below 50.
After that i got a call from senior guy and he said they can install Alkaline filter and i have to pay 255 rs for that filter but there will no warranty for that filter. And he said he don't have any solution for this low TDS value.
And i was expecting polite behavior but he was trying to become my boss by raising his voice. He should be in a polite way in order to provide customer satisfaction to there customers. They should be teach by there seniors how to talk to there customer.

My contact number - [protected]

We bought an AO Smith geyser. After we fitted it, the water is not heating when we turn the geyser on. I contacted AO Smith support and they allotted a technician. He visited and pointed out that there is a problem with our geyser. The warranty is still not expired, so I contacted support to ask whether the warranty applies to my case. To this, they keep telling that they are checking, but no proper response has been given by them. Even after multiple exchanges of emails, they never gave any conclusion and the repair person is demanding money for the repair. I demand a free repair/replacement, or refund.

Multiple tickets have been raised and closed by support.
Ticket numbers: 15437897, 15044250, 14976713, 15325985, 15238258.

AO Smith -

Ticket Number[protected]

I raised a complaint for the water filter (purchased on 2022) saying there is a RED light glowing due to which I stopped using the water filter until fixed. I got the above ticket number.

A service person came and dismantled the main box and said one of the filter is gone needs replacement. He asked if I have AMC and i said NO ( as i had called multiple times during end of 2022 and no one showed up, also came to know that there was a ticket raised and closed WITHOUT even visiting the place.) so I did not opt for AMC.

He said still changed the filter and said if someone ask tell the indicator is because of something else. after fixing i asked for BILL and he said he changed the filter personally and charged 2500/- . I AM SURE THAT THE FILTER THAT WAS CHANGED IS NEW. I got TEXT message from AOSmith for 495/- only.

Next day : WATER STARTED LEAKING, I called the same service person saying water is leaking. he came and opened the MAIN water filter BOX and said motor connector is gone. He went out to buy a white tape. While tightening the connector with CUTTINPLAYER it BROKE, then he took screw driver and took all the broken pieces out from the moter.
Later he took a OLD connector from his bag and started screwing. I ASKED HIM IS THIS NEW MULTIPLE TIMES and he said YES, and then once done he left.

Do the service person who is coming to fix think we are un-educated and do know know what's going on...!!!

Is this how AO Smith does the service ? Had been known this earlier I WOULD NOT HAVE PURCHASED the product.

Hi Team,

My Water purifier AO smith Z* water purifier is under AMC. Few days back, a technician from AO Smith (Sanjeev from Dristhi service center Gurgaon) came and changed the membranes before my RO was running as normal. Since that day My RO Tank has not been filling up.

After continuing follow up for 2 days the same technician came and asked that as pressure is high we need to install a pressure control valve worth Rs. 1250/-.

Upon asking for a Bill or service report mentioning he changed the valve worth Rs 1250/- he refuses to do so and asked even I wont receive a message from the official link for this replacement.

Which in turn made me more spectacle as I was ready to pay but would need an original bill as he is replacing something.

I didn't understand how pressure is increased suddenly to a level where my device is not working or why he cannot give me a proper service report.

My issue is still open. Can you help me resolve the same.

Thanks,
Manica
Registered mobile number : [protected]

We purchased water heater of ao Smith on 17 July via Amazon and free installation was provided to us. We did multiple calls to customer care they do not pick up most of the times. Multiple escalation were raised . This is a very poor service

It's been 8 months since we buyed water purifier
It doesn't getting purified not getting water so please check my water purifier
Service man have checked it but no results
So kindly check the problem of my water purifier

Hello,

Ticket no: 17632656

I have raised a complaint in May and is still in pending and I have been following up with the request regularly even then no solution, If i wait for 1 more month from now the warranty period will also be closed. I really don't understand why it is taking to replace a product?

Really disappointed with the service from a brand like AO Smith.

It's been almost a month to replace defective product. I have been following up regularly with respective departments even then they are not able to provide proper solution.

Whenever I call the person the always says it will be solved in 3 days or by end of the week.

I am not sure why it will take this much of time to replace a product.
I request you to provide refund as this is taking lot of time. I am spending additional amount i buying bottle from two months. Even after buying products wroth of 12k and still spending money on buying doesn't make sense to me.

When i am trying to upload videos it not accepting because of the size.

I sincerely requesting you to provide full refund so that I will buy a new product.

Dear Sir I raised a complain about my water ro .one technician visited and told us that membrane has been blocked.and he said amount would be 3200.so we decided to do afterward but he asked for visit charge we paid him 400.but today I got a bill from ao smith and in bill it is mention that we received 0 zero rs from us.case no 17759239.pls look into this issue.

I am naveen sharma my registered no [protected] my product is not working properly i am contacting ao smith customer care 2 times agent is come my home but not solving my product problem.

We have bought AO Smith Z9 water purifier(Serial No- B[protected] on 12/7/2021 and within a month we started seeing water leakage problem. We requested the company to exchange with a new product as we were with in warranty. But we were given temporary solution initially but this occured very frequently causing lot of trouble and inconvenience. Some time later an engnieer who came to check the issue reported us that there is a known issue with this particular model. Seeing this issue occuring so many times we requested for an exchnage and despite we reached customer service many times we never got any proper response regarding exchange but everytime we were only given temporary patch and ignorde the main problem.

Since its not working with the customer service for what we are looking for, I am reaching out here so that we can find permanent solution by exchanging this water purifier with another working model or provide us with full refund. I appreciate your help in this matter. I can provide additional details if needed. Looking forward to hear from you.

We have bought AO Smith Z9 water purifier(Serial No- B[protected] on 12/7/2021 and within a month we started seeing water leakage problem. We requested the company to exchange with a new product as we were with in warranty. But we were given temporary solution initially but this occured very frequently causing lot of trouble and inconvenience. Some time later an engnieer who came to check the issue reported us that there is a known issue with this particular model. Seeing this issue occuring so many times we requested for an exchnage and despite we reached customer service many times we never got any proper response regarding exchange but everytime we were only given temporary patch and ignorde the main problem.

Since its not working with the customer service for what we are looking for, I am reaching out here so that we can find permanent solution by exchanging this water purifier with another working model or provide us with full refund. I appreciate your help in this matter.

Hi Everyone,

We have bought this product ( water purifier hot and normal model ) in the name of Ragu prasad, Bangalore. After 6 months we requested for service but even after contact customer care for a month no use. Customer support team, have not at all arranged the service.

I never expect, AO smith service will be this much Worst.

As per the attached file, the filters were replaced by ao smith when I called customer service. Since then some water is leaking and I tried to call everyone and no one came. Numbers mentioned in the bill or customer service. Customer service said that there is no complain registered with them and now I have to pay service charge again. No one is helping now

I paid 5800 on 6th march to change the filters and rest, since then some water is leaking continuously however when tried to contact the ao Smith, no one is reaching to fix the problem. It is now more than 1 month and AO smith said that they will charge for service charge. I mean are they making fun of the consumerz ??

Refund policy and process is illegitimate; rude customer service representatives; supervisors are totally untrustworthy; forfeited a lot of extra money dealing with this company; below 0 rating of my overall experience

I have invested like 5000 RS for a minor issue. They have changed every part and every time a new issue arises in their product. Service person do not understand the problem and only change parts, take money leading to another problem. It's like one month following up with them and now I am buying water. Never buy anything from AO Smith

My filters SCPA warning came within 1 Month and 8 days of last SCPA /RO service .
The Service Person did not serviced the Machine in a manner that all required filter, should have been changed.

When I purchased AMC I came to know that all filters will be changed during AMC period but when issue arised only 1 filter was changed.

This seems like a planned approach to harass customers and force them to buy AMC.

Kindly address the issue as soon as possible or I might have to reach out to a legal forum .

Hi Team
I am very unhappy with the way AO Smith technicians are fooling customers, They are either resting the filter using some trick to remove the light of SCPA warning so that it comes back not within a month but just after that like mine came after 1 month 8 days after service.

My Last service log can be checked Ticket #17322133 which mentions SCPA filter change. I am almost confident that the filter changed last time was a used filter and the technician only changed SCPA filter or he pushed some reset button so that warning doesn't comes for 1 month or so.
If any of this is true than this is very serious issue and I am sure thousands other customers (who are not willing to openly complaint ) are facing the same issue.

So I kindly urge AO Smith team to take strong actions here and try to rebuild the broken reputation.

I can see many other complaints in this forum itself complaining about SCPA filters and Filter being duplicate and customer being fooled by technician. Not sure if any action was taken by AO smith team .But it is high time that this issue is highlighted to the senior Management so that these ill practices to fool customers should be stopped.

I had order an AO Smith water purifier worth Rs 20000 which got damaged in just 2 days. Still the issue is not resolved though it is being more than 2 weeks. Each time am calling the customer care they are asking me to call 10 different person. They have such inefficient technician as well as such a disaster management people. They don't know what is happening. Some people saying the spare part that got damaged is available just it need to be fixed and some are saying the spare part is not at all available. No one knows what is the actual status . I highly recommend no to buy any AO Smith product. They have such inefficient technician as well as faulty management people. It was the Worst decision to buy the product.