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I am the regular costumer of BIG APPLE I have bought the Iraqi dates fromBig apple Shastri Nagar Ghaziabad with the bill dated 06.02.08 I have found the sand like particles in it initially I have ignored initially when I have found more particle I have decided to return to it to the shop.I have visited the shop on 07/03/08 the store person have tasted the dates store manager Rishi kapoor refused to return due to audit of store was going on I have visited the again on 11/03/08 he has weighed the sample weight was approx 500 gm which was 500 gm less from the original weight the dates. I have asked him to to return the money as per the original weight he refused me to return due to the less weight.
Kindly give me the full justification is it the way to handle the customer.Kindly give me the reply me as early as possible .
Regards
Peeyush Pandya

Aug 14, 2020

Complaint marked as Resolved

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Gugan

from Delhi, Delhi

I happen to visit a Big apple in Rajinder nagar, delhi. I wanted to buy two pack of biscuits and had taken it to the counter for billing. I patiently waited for my turn to bill just those two packs i bought. This store has just one billing counter no matter what time of the day and what day it is. People had to wait. And thats not it. I gave products for billing. The cashier said 53 rupees. As i had no change but just hundred rupees note had to give one 100 rupees note. But the cashier asked for either 3 or 5 rupees which i did not have.But i could clearly see the cash register that there were enough money to dispose of my change. He insisted that i gave and said he needs some change the next customer too. I said am also one of your customers and why don't you dispose me off first. Instead he made me wait and started billing the other customers who had two baskets of products. I did not what purpose it serve.Was he expecting to get my change that was due to me from the next customer ? This attitude made me furious. And i asked for my money back and told him i want to leave. The stores incharge gave me off the money with no request to hold me back. What a way to treat a customer? On top of this store does not stock the basic things like Hamam soap, dove and all.I've never seen them. But they call themselves all-under-one-roof departmental store.

Preity Dagar

from Noida, Uttar Pradesh

Dear Sir/Madam,

Greeitng

want the contact number of concern person in BIG APPLE as i want the frenchize of same. kindly mail me the number ASAP.

Looking ahead to hear from you soon.

Regards

Preity Dagar
[protected] / [protected]

varinder sharma

from Delhi, Delhi

I have visited ur store in naraina vihar on 7 7 09 at 7.15 am were i surprise to see the major items on u have big discount/ offers.. all the coke stock given to a shopkeeper IT means when we alwys ask were is the item they refueses stock- nil this astore is for public or shopkeepers. its a daily routine i think

pl look into the matter