Apple India Complaints & Reviews

My name is Gaurav Bhatnagar, I am from New Delhi, India. I bought an Intel based Apple iMAC 24” in August 2009 (Serial No. W89162010TL). I bought this for my cousin for her studies. I got this machine for INR 87,000.

It’s been just over 1 year now and I am facing the following problems:

Problems in motherboard (Sensors not working)
Problems in LCD display (Brightness not even, dark patches all over the screen)

I approached the reseller from whom I bought this machine. After diagnose I was advised that the LCD screen & motherboard needs to be replaced. The total cost as they advised is INR 70,000. When I bought this machine as a customer I was not told about the hardware replacement costs. I was not even told about the Apple protection plan in detail. Because of lack of information even after investing a big sum of INR 87000 I did not buy the apple care package which is for only INR 9000. If i had been told of the implications then logically speaking if i am investing 87000 i would not have chosen to save 9000 on protection plan. As a customer I am a novice in Apple hardware and I would have expected the apple reseller to tell me the following things in detail:

Why is Apple offering the care package. Why isn’t Microsoft or IBM offering such packages.
What is its use and how will it help me.
What are the various hardware costs and what will be the implications if I am not covered by this apple care package.

Being a student it is not at all possible for my cousin to invest another INR 70,000 to get the LCD & motherboard replaced. Her studies have now come to a complete halt as we bought this iMAC for her studies. She does not have her parents to support her and is currently in a state of depression. So I have had to take a stand and make things work for her.

Apple reseller from whom I bought this machine:

Unicorn Infosolutions Pvt. Ltd.

B/9, Shivalik
Malviya Nagar,
New Delhi – 17, INDIA
Tel No. :[protected]/ [protected]

I wanted an exclusive product with a certain set of trained people to assist me and advise me correctly (DURING PURCHASE).

At the moment all I can do is request you to kindly intervene in this issue and help me. I know in what magnitude my cousin’s future will be impacted if her studies are halted.

I would request you to also raise this issue directly with Apple India & Apple United States. I have already talked to Apple customer care in Bangalore but they refused to help. Call ID:[protected]. The customer care executive was very helpful but his seniors were not quite supportive.

I am ready to buy the apple protection plan or the other option is that they should replace my mother board & LCD screen. There is no way a student can pay another 70,000 for this.

Gaurav
Mob: [protected]
Email: [protected]@gmail.com

Is Naaptol a fraud comapny, cheating millions of people. My order no. 443662, for the above product, to my utter horror, I have been cheated. The advertisement says, inbuilt speaker, but there are no inbuilt speakers, no manual along with product, it doesn`t even work. I have loged many complaints 143877 dated 8/6/2010, 157301 dated 15/06/2010, but there is no response from Naaptol people. I must have rang 25 - 30 times, but no effect. CAN SOMEBODY GUIDE ME AS TO HOW TO GO ABOUT. I FEEL REALY DEPRESSED BY THE FACT THAT I HAVE BEEN CHEATED. THE PRODCUT COST IS RS 2000/-. IT IS NOTHING, BUT CHEATING HURTS.

I bought a I-Phone 3GS bearing IMEI No. [protected] (replaced by Apple) from M/s. IT Logistics. 3 LGF, Pandit Jeet Ram Market, M.G. Road, Sector 17, Gurgaon-122001 (Haryana) vide their Bill No.ITL/2010-11/424 dtd. 28.07.2010 for Rs. 34,500/- I am amazed and hurt that apple is taking so long to send a refund of the product which has proved faulty.
I am again requesting Apple India pvt ltd. to kindly Expedite the refund.

Regards,
Ashok Kumar Gaind

C/O Acro Paints Limited,

5/3, Kirti Nagar Industrial Area,

New Delhi-110015, India

CurrentMobileNo.: [protected]

Hi,

I had purchased an apple IPOD (Rs 13500/-) and since it was not working, i took the same to service centre which is Simply Wireless which was previously located at Goregoan and currently at Bandra West.
I visited the service centre and they had advised to keep the device with them for further checks, but later they returned the device stating that it could not be repaired.
Later found from the Apple company that their products are never opened, instead directly sent to the company and since my devise has been opened by the service centre now the company is not ready to take the device for the check.
They had also not provided any receipt since the iPod was not repaired.
Kindly advise what need to be done. This was almost a year and am now at Bangalore. I am not able to understand why is the service centre calls themselves as authorized for Apple when they don’t know the terms of this company? There might be lot of peoples who must have lost their device due to this service centre.
Appreciate if you can guide me with the solution on the above.
I don’t have their email id or website but have their new address and the phone no. The same is mentioned below:
Simply wireless
S2, 2nd floor , links square mall, linking road, Bandra west
Mumbai
[protected]

Regards
Vishal
[protected]

Dear Sir,

I have been scammed by online seller [protected]@gmail.com from beijing china,he took away 50000rs from me and i have all the proofs including his business registration letter,guarantee note,payment proof.

I asked for 2 mobile phones and he send me a cup as you can see,i reuest you to forward my complaint to china police so that they can catch the scammer and get my money back,it would be great help.

Thank you

I HAVE BOUGHT 17" APPLE MAC LAPTOP - COST 1LAKH 26THOUSAND 9 ( 1,36,000 CASH ) FROM RELIANCE I STORE - WHICH SAYS THAT THEY GIVES SALES AND SERVICE BUT WHEN THESE PROBLEM RAISED I WAS NOT GIVEN THE SERVICE MY RELIANCE AND SEND TO APPLE SERVICE CENTRES NWAYS STILL,
AS PER THE COMPANYS APPLES MARKETING USP THAT THERE THESE MODEL 17" LAPTOP GIVES 8/9 HOURS BACKUP WHICH IN ACTUAL IT GIVES ONLY 3.5 HOURS - WHICH IS A COMPLETE CHEATED AND FAKE MARTKTING AGAINST THERE THESE NOTEBOOK, I WAS BEEN PROMISED THAT AFTER THE FINAL DIAGNOSIS DONE MY MY LAPTOP FOR BATTERIES THEY WILL CHANGE MY BATTERIRS ITS ABOUT 4 MONTHS YET I STILL STRUGGLING WITH THE BATTERIES REPLACING, I AM COMPLEETD FRUSTRATED WITH APPLES SUCH FAKE POLICIES AND ADDS AND WILL TO AWARE ALL THE CUSTOMERS THAT PLZ DO NOT BUY ANY OF MAC PRODUCTS AND EVEN SALES AND SERVICE CONCERN.

I bought my apple I-pod touch in february 2010. It stopped working unexpectedly in may ...........I got it replaced in june .................This new piece worked well for one month and on 14th july it again stopped working...................Then i got a new piece again on 7th august and on 9th august it stopped working again......................I am now fed up of this again and again replacements as the service centre is located in Indore at Radington in malwa tower..............and it is not very easy for me to send it to Indore from Bhopal so frequently................I want my money to be refunded now..................I bought it for 13,000 ........The contact no. of radington is [protected]. My contact no. is [protected].

I have recently bought a new Macbook from the Next store in Sector 35 Chandigarh ON 20/07/2010 BILL NO 95010. At the time of purchase i told them that i want the latest model as I dont know the model number. They commited me that they will give the latest version. When I checked I came to know that they have given me the old model. Next day I went to them and told them that they have given me the 2009 model and 2 models have got launched after that. Then they offered me Dell or Acer as these 2 were available.But I only them that i want the latest Mac book only if you dont have it please refund my money.Then your store manager told me that i will mail my head office to send the latest model but you have to wait for two days.But he did not call me .Today when i called he told me we will replace your laptop only when apple co will say us to do so.You people have cheated me.
kindly change my Mac book immidiatly OR REFUND MY MONEY otherwise i will take legal action aginst your company.

VISHAL KHANNA
# 436 SECTOR-8
PANCHKULA
HARYANA
134109
[protected]

Beware :-Nagaraj V Kulakarni of dharwad, karnataka is a fraud

I have been a victim of this person too. I bid for a sealed iphone 3gs 32gb for Rs 18800=00 on ebay which I lost be'cos someone won it at Rs30000=00. Two days later i received email that i have been given a second chance to buy the item since the winner did not turn up.
i was askd to call or sms before making paisa pay payment. so i called on his no-[protected] and he told me that since i won it on low bid it want be possible to sell the iphone through paisa pay.
he asked me to pay Rs 8000=00 to his IcIcI a/c no[protected] in the name of nagaraj v kulkarni branch dharwad karnataka.
he asked me to do the transfer before 3 pm as he colud ship the product on the same day.
so i made the payment of Rs 8000=00 on[protected] to his account.he called back at 7 pm said he received the money and gave me a 12 digit fed ex tracking no.XXXXXXXXXX and said that tracking will only be avalaible on fedex internet site after 10 am tomorrow i.e[protected] and the delivery date was after 10 am on 1-7-2010. I checked the fedex tracking no which was not correct and since then he did not reply to my calls or sms. I enquired about his bank details and found that--
1) He has a ICICI account in which I have transfered Rs. 8000/-. Account no. is[protected].
2) His mobile no. is [protected] , [protected] and his landline no.[protected]
3) His Complete address according to bank details:- Behind Deshpande compound, Kabbur Road, Malamaddi, Dharwad - Karnataka. Pin code-580007
4) This person is a fraud

I request you to please update this on the records so that in future this person will not be able to open a bank account and neither he should be eligible for any loan. The moment he applies to open an account he must be catched and all his accounts must be freezed immediately. This person is a fraud.

Rajesh kumar
[protected]

Hi,
my name is Rajiv [censored]ole.on 9th april i received phone call from person namely Sanjay his mobile no [protected].He told me that my name is 17 on the list if i purchased Apple laptop of Rs.70000/- for just Rs.222700/- and i will also get wrist watch of Rs.35000/- free.I accepted the said offer and made payment through my credit card immediately.He told me that by this purchase i will be 15 in the draw which will be announced on 12 th april.But till today neither received laptop nor mail regarding that.Now the person (sanjay)didnt received my call.I think myself is cheated through living media by that person.so beaware of living media group.

Hi ,

My Name is Shyamal Akruvala , number : [protected].I am writing this to complaint about my stolen laptop .This was stolen from Mumbai Central and an FIR has been registered with the Police.FIR number : 0003840 .
I would appreciate if the City Police can look into this matter and help me get my laptop back .As i have been trying to follow up with them on a daily basis and still they cannot provide me appropriate information.
Requesting to raise a voice against this.

Hi,

I bought apple IPhone from MobileStore, Marathalli. It is under warranty till Oct 2010. Currently, the speakers of my phone are not working and when I tried to search for the service center I was not able to find. When I contected MobileStore they are asking me to contact my mobile service provider which is AirTel. I contacted AirTel they are saying that they only provide service to IPhones purchased from them. I tried calling Apple contact center which is having an automated voice. It asks you to contact service provider.

I am not sure what to do now. As i am not able to find an authorized service provider I am not sure from where I can get this mobile serviced.

Please help me

I went to Croma in Eva mall three or four times to look at the iMAc. After talking to the Apple salesperson there (Divya) I was about to buy when I encountered lousy service from both Croma and this Appple salesperson.
Twice I went on the day that I was to buy but this salesperson was never there. The Croma salespeople (if I can call them that) were least interested. There were some offers when I first reviewed the product and although I left my phone number, I was never informed of the withdrawl of the offer.
Very disappointing service and attitude.
Never Croma and am even reconsidering my decision to buy a Mac.

Don’t buy Apple products if you are an Indian



Strange as this may sound, this, in fact is the reality.



Don’t expect any apple support or service on its products if you are an Indian. Firstly, they don’t have a support network of their own in India – since it is low priority zone as conveyed to me on telephone by the Apple representative from Australia who I contacted. They don’t seem to believe that India is low priority as far as sales is concerned – it is low priority only for repairs and support!



Working with indecisive domestic partners – I believe they instruct their support partners to– delay repairs (standard procedures, you see) and finally deny repairs.



My Macbook developed problems with the keystrokes, and the support partner in Hyderabad Ms Ample Technologies had to make me wait for an agonizing 10 days – since they had to escalate issues to Bangalore and then further to Apple – who take their time to arrive at a diagnosis – after the weeks of investigation – which are ‘standard procedures’ the outcome conveyed is that the set is outside the scope of warranty. First shot, I was told that my Macbook might have fallen down, then they tried to tell me that it might have had dust inside and finally they tell me that it is sweat or water. All these colorful opinions emerge one after the other without one bit of certainty. This, in spite the fact that I paid huge sum of money to invest in extended warranty of 3 additional years hoping for the promised level of support.



My colleague – whose Macbook had a similar problem was instantly serviced when he was in Singapore. No questions asked. No pictures taken. No ‘standard procedures’ clauses.



In India, if you are an Apple user, you’d be denied and rejected support. If you attempt to escalate and decide to fight it out – as I did – you will find that you have no way of locating any support escalation point other than the standard 1800 phone of Apple India, who are stuffy, monotonous and helpless. Having run into a wall - I had to prise out global emails from the web to offer my point of view. Once – and if - you have managed to do all of this – phew…you will promptly receive a call from Australia – a gentlemen from Apple will offer to investigate and revert within a week – and at the end of the week, he will apologize and state that based on internal investigations, paper procedures, timelines and expert opinions the product may not fall under the scope of support.



The experience of many other Apple users is similar. My friend had his iPod failing within a week and he was denied replacement or repair. Any guess what was the excuse for denying support – the piece had water marks !!



So my advice is that don’t buy an Apple product if you are going to use it in India unless you want to be called by an Aussie from Apple and told – after due investigations - that you just dropped it in water mate !

I purchased Apple ipod shuffle from Chroma (TATA electronics shop). 2 weeks since i boight this product, it has been malfunctioning (headset has become unresponsive and operates erratically) and had was turned down by Chroma, when approached with the complaint. I had checked the apple website and understand this complaint is prevalent with many customers. Looking for justice from either the manufacturer(Apple) or the sales outlet ( Chroma-TATA company) for having sold such a inferior quality product , for a high price and having prior knowledge of this complaint from various counsumer base in different countries.

hi,

i have recevied a mail from [protected]@btconnect.com on 3rd febuary staying that "We are wholesale company of different brands and models of brand new unlocked phones like,Nokia ,Sony Ericsson, Apple Iphone, HTC Phone, Samsung Phones etc.Below are short listed items in stock. Buy 3 Units get 1 Unit free

WARRANTY
We give 1 year warranty for every product sold out to our costumers, our products are company class 1 tested and approved by Global standard organization of wireless industries.

Email:[protected]@electronicsmobilesltd.com
[protected]@live.co.uk"

so i mailed then i am interesting in buying iphone 1no they reply me back staying that

"APPLE IPHONE ORDER‏From: [protected]@live.co.uk on behalf of Electronics And Mobile Ltd . ([protected]@electronicsmobilesltd.com)
Sent: 05 February 2010 15:31PM
To: [protected]@hotmail.com
Dear Customer,

Thank you for your interest in our company product.The Apple Iphone 3G is brand new product that comes along with all accessories carefully packed from the factory with 12 months international warranty from the manufacturer to our company.Sim free works with all Networks,its English and Arabic Language enabled.

We ship out Via FedEx and shipment to your door step takes 2 working days for your package to get delivered to your door step worldwide.We accept payment via Western Union Money Transfer and full payment must be confirmed before we can proceed with shipment and get back to you with your order tracking number from FedEx so you can verify to know when your package will arrive at your door step.

APPLE IPHONE 3G UNLOCKED...........$300USD

APPLE IPHONE 3G-S32GB ....................$350USD

We offer a free shipment for every item purchased.If you are able to buy 3 Units of our Product additional 1 Unit will be given to you for free
If you are strongly interested in buying they items from us kindly get back to us with your full shipping details so we can get your order packed and label it with your provided information.


Thanks for Using Electronics and Mobiles Ltd

Jasmine

Online Sales Rep"

then i asked how to trust wheather its gunieus or not they give me thier website add by other mail

"Hello ,

Thanks for your interest once again ......We are registered and Approved company,we deal on all kinds of Apple products.The Apple Iphones are Originally made by Apple in United State of America .You are 100% assured of getting your order after making payment.Since you are buying from India Payment will be made via Bank to Bank Transfer before we can proceed with delivery.Delivery of your items are 100% guaranteed so you have not to bother about our Company .The total amount payable for 1 Unit is $350usd while for 4 Units is $1050usd

We issue out Our Company Sales Proforma Invoice before payment is made for reference purposes.Kindly get back to us now with your full shipping details so we can issue out Our Company Proforma Invoice .

You can log on to our Company website to find out more about and our company legitimacy

www.electronicsandmobileltd.com

If you are strongly interested in purchasing the Apple Iphones from us kindly get back to us with your full shipping details so we can get your order processed for shipment while we forward you with our company Accountant payment details as soon as we confirm your payment we will proceed with shipment and get back to you with your order tracking Number from fedEx so you can verify to know when your order arrives at
your door step.

Thank you in Advance as we look forward for a long term business relationship.


Thanks for Using Electronics and Mobiles Ltd.

Jasmine"

then i told i ill order 1 nos n white color n how to trf money they said pay by western union i found out that v cant pay by western unoin i told then so later on they gave me others account of icici bank in india

"Bank Details‏From: [protected]@live.co.uk on behalf of Electronics And Mobile Ltd . ([protected]@electronicsmobilesltd.com)
Sent: 06 February 2010 20:42PM
To: [protected]@hotmail.com
Dear Customer,

Thank you once again for getting back to us...Yes we have received your full shipping details and your order will be packaged and labeled for Shipment .

Here is our Company Bank details for the payment .

BANK NAME:ICICI BANK

NAME: A.S TRADERS,

CURRENT A/C NO:[protected]

BRANCH: HAZRATGANJ, PANBDPPP3069R

AMOUNT: $350USD

Make payment and get back to us with the payment Slip after Confirming your payment we will proceed with shipment and get back to you with your order Tracking Number from fedEx for confirmation.

Thank you for Using Electronics and Mobiles Ltd.

Jasmine

Online Sales Rep"

i told thou. bank i can pay by dollars so as per indian rupee $350 ill be Rs.16,500/- they too agreed

then on 8th febuary i paid the said 16,500 n send then a scanned copy of the pay in slip

in return i rec. there mail

"Dear Customer,

We are very sorry for the late response...Yes your payment have been received and we have shipped out your order as assured you but there is a little update with delivery at the moment .Our Company Director have instructed that 1 Unit of Apple Iphone can not be delivered as our Company minimum order purchase is 4 UNITS( BUY 3 UNITS GET 1 UNIT FREE).

You have made the payment of $350usd,so you are advised to proceed with the remaining $700Usd so that the 4 Units of Apple iphone 3GS 32GB can be delivered to you .As a matter of fact from the fedEx shipping label sent to you.its clear that your Tracking Number has been covered and your order is on Hold and will be delivered to you once the balance payment is made.

You are hereby advised to proceed with the balance payment now so that your order Tracking Number will be released to you and your order can be delivered to you at the address you have provided .Without the balance payment we have been told and instructed that no delivery will done.

Thanks for Using Electronics and Mobiles Ltd.

Jasmine

Online Sales Rep"

i was shocked to hear this then again i reply then that u have cheating me my order is for only 1nos then why should i pay more money i requested them to send the goods

"Dear Customer,

We understand your plight but our Company Director have instructed that the Company minimum order is 4 Units and full payment must be confirmed before your order can be delivered to you .

I will advise you to look for the Money and balance up immediately so that your order can be delivered to you.Your order have been shipped out already talking about cancelling your order will not be too easy.

Please be advised that nobody is trying to play Smart games with you but always here at your service .

Thank you for Using Electronics and Mobiles Ltd.

Jasmine

Online Sales Rep"

then again i requested then

"Your Order Delivery‏From: [protected]@live.co.uk on behalf of Electronics And Mobile Ltd . ([protected]@electronicsmobilesltd.com)
Sent: 08 February 2010 21:02PM
To: [protected]@hotmail.com
Dear Customer,

We can not cheating you in anyway since the items have been shipped out already .We have agreed you pay 50% of 700Usd after getting the items then you balance us but you have to assure us you will not run away with our Balance .

Waiting to hear from you now .

Thank you for Using Electronics and Mobiles Lts.

Jasmine

Online Sales Rep"

i again requeted then

"Order Delivery‏From: [protected]@live.co.uk on behalf of Electronics And Mobile Ltd . ([protected]@electronicsmobilesltd.com)
Sent: 08 February 2010 21:53PM
To: [protected]@hotmail.com

Dear Customer,

What we are talking about here is this you go ahead and pay half of $700usd after getting the 4 Units of the Apple Iphone on Wednesday then you send us the balance of $350Usd.

What you are asked to send now is $350usd after receiving the package of 4 Units of Apple Iphone 3GS 32GB you send the balance .

Get back to us now on this issue and you have to assure us you will send the balance after you receive the package on Wednesday.

Thank you for using Electronics and Mobiles Ltd.

Jasmine

Online Sales Rep"

i again mail i cant pay more money or cancel my order they reply

"Your Order Delivery‏From: [protected]@live.co.uk on behalf of Electronics And Mobile Ltd . ([protected]@electronicsmobilesltd.com)
Sent: 08 February 2010 22:50PM
To: [protected]@hotmail.com

Dear Customer,

You are 100% assured that after you send the $350Usd no other Money will be send till you get your 4 Units of Apple Iphones 3GS 32GB and no one will ask you for additional Money till you receive and confirm what you have purchased.

We are assuring you our words,He instructed that after paying the $350Usd the remaining balance will be sent after 7 days of receiving the package .

Please take my Words and i am assuring you i will never let you down as we look forward for a long term business relationship.

Get back to us now so we can be rest assured that you are sending the $350Usd tomorrow,immediately after sending the Money your Order Tracking Number will be forwarded to you immediately.

Thank you for Using Electronics and Mobiles Ltd.

Jasmine

Online Sales Rep"

they again mail me

"Waiting Payment Today‏From: [protected]@live.co.uk on behalf of Electronics And Mobile Ltd . ([protected]@electronicsmobilesltd.com)
Sent: 09 February 2010 14:58PM
To: [protected]@hotmail.com

Dear Customer,

Thank you once again for getting back to us ....You are rest assured that the Apple Iphone 3GS 32GB ( 4 UNITS ) will be delivered to you and we are offering original Apple Iphone from Apple Company United State with 12 Months international warranty .

Proceed with the payment immediately once your payment is received delivery will take place and your order Tracking Number for Confirmation will be sent to you immediately we get the payment Scanned copy .

We look forward to hearing from you earlier with the payment details today.



Thank you for Using Electronics and Mobiles Ltd.

Jasmine

Online Sales Reps"

i paid other Rs.16,500/- on 10.02.2010 n send the scanned copy of pay in slip

ayment made‏From: kishan taleda ([protected]@hotmail.com)
Sent: 10 February 2010 16:18PM
To: [protected]@electronicsmobilesltd.com
Cc: [protected]@yahoo.in
1 attachment
I PHONE 2...jpg (498.4 KB)




hi


With lots of difficulty i have paid Rs.16,500/- that $350 usd as you said
now its yu turn to delivered the Apple Iphone 3Gs 32GB _4nos.
N once i receive the phone, within 7 days rest $350 usd will be paid for sure


kindly find the payment Scanned copy attach above


1. kindly send 2nos - white
2nos - black


2. kindly send individuals warranty or invoice bill


i have Proceed with the payment now immediately send my order Tracking Number


thanking you


kishan"

they confrim the payment

"ORDER DELIVERY‏From: [protected]@live.co.uk on behalf of Electronics And Mobile Ltd . ([protected]@electronicsmobilesltd.com)
Sent: 10 February 2010 18:35PM
To: [protected]@hotmail.com

Dear Customer,

Thank you we have receive the payment scanned slip .We will get back to you immediately with your order shipping Tracking Number with your order purchase Proforma Invoice.

Thank you for Using Electronics and mobiles .

Jasmine

Online Sales Rep"

n on other day

Order Delivery‏From: [protected]@live.co.uk on behalf of Electronics And Mobile Ltd . ([protected]@electronicsmobilesltd.com)
Sent: 11 February 2010 14:38PM
To: [protected]@hotmail.com
1 attachment
KIshan CS...jpg (110.1 KB)


Dear Customer,

We have issued our Company Sales Proforma Invoice for your purchase but there is an update with delivery of your Package.You were asked to send the requested amount on Tuesday which you failed to do so.At the moment we are having a Problem with delivery of your package as agreed,We delivered 11 Units of Blackberry Storm to a Customer in BAHRAIN which he only paid for 7 Units promising us that he will be sending the remaining amount for the 4 Units after receiving the package till this moment he has refuse to pick up our Calls neither is he responding to our emails .

Because of this development of Management have disagreed to deliver the items but to receive its full payment first before your order can be delivered to you .You are at this point requested to make the Complete payment before you can receive your order Tracking Number ,also before your order can be delivered to you .

The management have decided that the payment will be made to the company CEO direct bank Account in India not our Company Accountant Account .

You are advised to get back to us the earlier the better so that we can forward you the Company CEO Account,we can not deliver the items without confirming the payment.Please be informed that your order has been shipped since 2 days now but your order was just placed on HOLD till full payment is received .

We look forward to hearing from you on the issue now.

Thank you for using Electronics and Mobiles Ltd.

Jasmine

Online Sales Rep"

i was shocked to hear again i just dont know ? to do reply got an really angry with them
again reply them to cancel the order n send back money

"Your Order‏From: [protected]@live.co.uk on behalf of Electronics And Mobile Ltd . ([protected]@electronicsmobilesltd.com)
Sent: 11 February 2010 16:09PM
To: [protected]@hotmail.com

Dear Customer,

Thank you once again .....Please point of correction we are not here to cheat on anyone but we had a bad experience and we have decided to learn fro that .

We can only deliver the items only when balance payment is made...Mind you the items have been shipped out already but they are only on Hold because you are yet to balance up .

So we advise you to pay up our Company and its our duty to make sure we deliver your items as purchased.I hope you will undersand with us ....No payment made,items can not be delivered.

Thank you for Using Electronics and Mobiles Ltd.

Jasmine

Online Sales Rep"

i told them cearly i dont want phone cancel my order n send money back

i kindly request you help in out n this problem

i have given my mail id

n my contact no is [protected]

After considering 3 brands of laptops (DELL, IBM & MAC), while my original preference was a DELL, since my company has a corporate relationship with DELL and my experience with them has been very pleasant over the years, I still decided to consider buying a MAC, while I was in Singapore, (I am now in Hyderabad). The decision became easy after the retailer shared his opinion of an Apple Mac being sturdy and Apple's service & support very efficient, often a fix in only 24 hours. Since prompt service is very high in my priority for electronic goods, I took the retailer's word and promptly ordered a Mac. I also invested in and paid for EXTENDED warranty of 3 years since support is of strong importance for me and my company.

I had a pleasant fairly experience with the Mac.

However, on the morning of 25th Jan 2010, when I attempted to create a document, I found that some of the keys on the keyboard were not working. Recalling the promise of prompt and professional service by Apple - I assured my company, that as soon as the problem is brought to the attention of Apple support staff, they would set the problem right instantly.

Since I had the local support shop number, Ample Technologies Pvt. Ltd.

Ample Technologies Pvt. Ltd.
6-3-354/1/1 Hindinagar, Punjagutta
Hyderabad 500034 India
Tel: +[protected]/72
Fax: +[protected]
Email: [protected]@ample-india.com

I alerted their technician in February 2nd 2010 - gave them all details of the mac, the problem, my warranty details and also took mvy MAC for inspection. I thought that the support office had enough discretionary powers to take their own decision - however The technician said his only role was to report the problem to his higher-up and so he asked me to await a return message from his own head-office in Bangalore (on email) who in turn would interact with Apple Bangalore. Asked for his initial diagnosis, he said moisture, sweat might have gone in to the laptop or something else could have happened. I asked him for a quick turnaround to which he said "Nothing can be done quickly, we have procedures" Feedback from Bangalore will take 4 days, then another week for repair, provided my headoffice agrees ! He apparently took pictures and sent them over to Bangalore. He told mve he wont need My for inspection, since he had taken pictures.

Despite waiting for 2 days, there was no telephone call or intimation from anyone from Ample or Apple. I called - and they confirmed that they had already alerted the relevant people and were awaiting response. The next day being Sunday, I assumed that at least on Monday my Mac would be attended to.

The next business day I received a call and the support staff said "Oh, it is under warranty, no problem" but Apple has not taken any decision yet. But they have asked me to inspect the set once again. I said "WHAT?" " It needs to be checked again, since this is standard practice. I asked him why he couldnt have checked it initially - he said he must have missed to do that !! So, I told him this was pointless and meaningless delay. I was quite irritated that despite waiting for 5 days the Apple support team has not only not taken any decision but needed the Mac again for further inspection !! I He said he needed to look inside one last time and then the set would be repaired. I had to leave for Delhi, so I couldn't take the Mac to Ample for 3 days. When I reached back Hyderabad, I called to check if I could bring the Mac for the inspection as the staff had requested, to which he said "Dont bother, the request for repair has been rejected" The Apple guys have closed the query." If you want, speak to Apple. I cant reveal any more details. I said I dont want any details, just information.

Now, despite being armed with extended warranty I almost regret the fact that I chose Apple MAC, even in the knowledge that I could have bought DELL or IBM instead.

So much for Apple's promise of a prompt 24 hour service when I first bought the Mac.
Now I am left wondering what my next move should be.

My contact details :

P Subramaniam Iyer
Hyderabad

This is Raja Ram from Nagercoil. The TSS (Time Saving Service) named buses are
running between Nagercoil to Tirunelveli.

1. But these buses are not saving any time. These buses are entering Panakudi,
valliur as well as Eruvadi/Nanguneri.
Amoung these places Panakudi and Nanguneri dont have proper road
facility(damaged road with full of speed breakers/ No space to even turn the
bus). Also from these places some times no passengers are getting in to the bus
nor getting down. But these buses are travelling into this places and wastes
the passengers time who travels from Nagercoil to Tirunelveli. There are also
SFS and SSS services to this places which are more than enough for these
places.

2.In addition Conductors of TSS, stops buses at Aralvoimozhi and Kavankinaru
Junction in collection motive.

I know to travel between tirunelveli to nagercoil there is new service (End to
End). But we rarely find this End to End bus in bus stand.


Please save travelling time by increasing End to End buses or just Rename the
TSS service as SFS or SSS since they do not save any time.

I have booked a Mac Book 207 on 9th Dec 2009, and the delivery was promised was after one week on the 16th.On the 16th i was told that it will take 2 more days, after that i called today 18th Dec 2009 i was informed that it will take 4 to 5 more days.Which according to me is very bad customer Service.
When i asked for a refund i was informed that i will have to pay a 5 to 10 % surcharge as it was paid by card.
I would like to have the machine by tomorrow or the refund and i wont be paying the surcharge as it is a delay at your end.
As i am a student and have a lot of projects lined up, and i cant wait for so long to get a computer.

order #12453A/09-10
From:RSG Infotech Pvt ltd.
Imagine Store Atria Mall worli Mumbai.
Product codeMC207ZP/A
Payment Mode: Cash Rs. 3000/-
Card Rs. 50483/-
Card # **** **** **** 4134 owner Marie Braganza.

Please Help with delivery as soon as possible or refund without surcharge.

We have purchased Apple Ipod from USA. The sl.no. is YM524A33541. It is 4 GB ipod. The ipod battery has lost its life. When enquired at Chennai, Apple Ipod Service Centre, they were not willing to replace the battery even on chargeable basis.
What is the way out to use this ipod. Where else can we get the battery. Please reply.